Leading and Project Management

This paper discusses the tools and methods used in project management of the Restaurant Industry, dealing with stakeholders, developing strategies, and maintaining economic benefits. It also covers challenges, role of stakeholders, limitations, professional and ethical behavior, motivation, culture, compliance requirements, and technology used.

Running head: LEADING AND PROJECT MANAGEMENT
LEADING AND PROJECT MANAGEMENT
Name of Student
Name of University
Author Note

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Table of Contents
Introduction:...............................................................................................................................4
Code N:......................................................................................................................................4
Code O:......................................................................................................................................5
Code P:.......................................................................................................................................5
Code Q:......................................................................................................................................6
Code R:.......................................................................................................................................7
Code S:.......................................................................................................................................7
Code T:.......................................................................................................................................8
Code U:......................................................................................................................................8
Code V:......................................................................................................................................9
Code W:.....................................................................................................................................9
Code X:....................................................................................................................................10
Conclusion:..............................................................................................................................10
References:...............................................................................................................................11

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Introduction:
This paper aimed at discussing the tools or methods that have been used in the project
management of the Restaurant Industry. The management team of the project have focused
on using appropriate tools, dealing with various stakeholders, developing the strategies to
maintain the economic benefits, etc. Since the restaurant industry faces various challenges
due to the availability of the similar projects in the market, unique strategies have been
focused. The project have been implemented under the guidance of the associated ethics,
social rules and cultural methods. The work environment of the management consists of
unique strategies to implement the project without any fault.
Code N: Project Management Tools
For facilitating the execution of the project, we have used many tools. We have used
freely available tools such as:
 Communication: For the proper and smooth communication, team members have
used the online messengers and email. We have chosen this as management tools as
the team member can see their previous conversation if requires any time.
 Planning and scheduling: We have used OpenProject, a free project management
tool, which helps in organizing the whole life cycle of the project. Planning,
scheduling and many other features are present in the tool. It also provides security to
the data of the project.

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 Monitoring and documentation: We have used GanttPRO for the monitoring and
documentation purpose, which is one of the best tools for project management. This
tool helped us to build timelines and project plans, control the expenses and tracking
the workflow with the appropriate documentation. This tool kept all the resources
balanced and engaged and the ready-made templates made our project very east to
start.
Code O: Challenge during the project execution
During the implementation of the project, initially the budget planning of the project
was not proper. Due to inappropriate budget plan, we have spent much funds in the starting if
the project. We were very concern about the budget planning of the project. Using the Project
Budget tool, it was possible to estimate the overall cost of the project. The tool has many
templates, which consists of the details about the estimated cost, which are to be incurred
before completion of the project.
Another challenge we have faced, is difficulties in project execution. Initially, it was
being very difficult to execute the project for my team members and me. Then we thought
about to get help from any expert, who will guide us to understand the life cycle of the
project and the proper way to execute and implement the project without any difficulties.
Thus, we have eliminated the issues using the techniques.

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Code P: Role of Internal and External Stakeholder
There were several internal and external stakeholders who have contributed for the
successful execution of the project. The Internal stakeholders who have contributed in this
project are project sponsor, employees and project team members. The project sponsor
provided us fund to executive the project. The employees have dealt with the customers to
insist them in trying the Vegan wrap. The project team includes, Project manager whose role
is to build a project plan for the evaluation and monitoring the process. As mentioned earlier,
resource are the essential part of the project hence, arranging the resources, monitoring the
supplies and distribution are the essential activities. The other members of the project team
are, Project coordinator, assistant manager and project supervisor who has helped in
achieving all the objectives, by keeping the track of the progress and in creating the report of
the status.
While the external stakeholders are the customers and the suppliers who have
indirectly helped for the success of the project. To maintain the communication between the
stakeholders few methods have been applied such as, proper visualizations of the objectives
using the charts and presentation. Awareness is maintained by identifying the members who
have not understood the objectives. Speaking with every individual member can help in
clarifying.

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We have used email as the basic communication channel within the organization to
communicate with the internal stakeholders. Face-to face meeting was conducted which
helped to develop the trust between the stakeholders and the manager of the Restaurant, it
provides better transparency therefore face-to-face meeting is very effective for
communicating with the customers and suppliers. Moreover, to communicate with the
internal stakeholders, deliberate meeting was held, which helped in getting update about the
progress of the project.
Code Q: Limitations and Challenges
The challenges that have aroused during the management was the problem with the
team members because of the poor management in the team. Due to the poor management
skills the client were not happy at the initial stages. The activities of the restaurant were
controlled in a bit wrong way due to the lack of knowledge.
As a project manager another limitation that I have faced during the implementation
was ambiguous contingency plans due to the miscommunication. Although as a
communication channel email was used, it did not work efficiently for communication which
led to ambiguous contingency plan.

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Code R: Professional, ethical and culturally appropriate behaviour
As a leader of the project, I have maintained the professional behaviour while dealing
with the members. Understanding the requirements of the of the team members was the most
important thing to be focused which helped a lot in meeting the objectives. When the
communication problem was raised then the appropriate knowledge regarding the aims were
shared, consistent sharing of information was maintained. Proper conversation, with the
members were done.
In project management ethics plays a major role in communication and behaviours to
elevate the standards and fair decision-making. I have maintained the honesty while taking
decisions at every stages of the project. Maintaining fairness in every decision was my
priority, which has helped me to improve the invaded issues. I have followed the ethical
norms in terms of investigations, publicity and improving the infrastructure of the restaurant.
Moreover, I have not ignored any status of the project be it poor or good, for me as a
project manager every update was important to do the necessary improvement in the project.
Whenever I have observed any poor performance I have directly consulted with that member
to find out the issue and resolved it. The organizational culture server multidimensional
factors hence, I am respectful towards any culture and the cultural diversity in an
organization helps to improve the strategy.

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Code S: Motivation
The members of the project should always be motivated so as to achieve the correct
objectives. If every member is motivated then the dedication towards the work can be
observed. To implement the project successfully, active participation of each and every
member is required hence, every members need to be motivated. Realising this fact, to
motivate my team members I applied, appreciating the achievements of the members, having
informal chats and conversation, giving recognition for their work during the meeting with
the project sponsor, going out for shared lunch and so on. I also used to provide immediate
feedback to every member whenever they faced any difficulty in their work to improve their
performance. Different possible opportunities were built for the members so that they can
improve their performance and can help in progressing.
As a project manager, burden and stress has never left me therefore, I used to find
way to keep the balance between my life and work. I have also arranged some fun events that
has been proved to be the best relaxation for every members. Fun is the most effective way to
escape from the stress. Stressful mind, stressful work environment can demotivate every
member Therefore, fun activities, break from constant work was applied.
Code T: Culture
Organization culture across the project has helped to operate the project in unique
way by maintaining the values. If any member helped in increasing the value then proper
rewards have been provided with recognition among others. To make the organizational
culture strong appropriate approach was the important thing.

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Proper tools for managing the project were used, and proper measurement of the
performance was done. Best practices were maintained by keeping weekly meetings and
planning sessions, in which every member had to collaborate and provided opinions. The
commitments and obligations were fulfilled which has helped in enhancing the mutual
understanding between the members. Incomplete task were handled properly after having
discussion instead of blaming anyone.
Code U: Strategies to manage the impact
The external environment of the project can be defined as the associated factors that
occur outside of the organization in which customers, economy, competition, technological
systems, political and social conditions are included. Therefore to control the influence on
the operations that are held within the organization customers, economy and competition
were mainly focused.
To manage the impact of the external impact constant monitoring was done to identify
any issue, suppliers were dealt with promising policies to keep the proper supply continue.
Sustainable methods were applied to prevent any negative impact. Proper technology has
been used, the members and staffs have been trained properly so that best services can be
provided to the customers.
Code V: Treaty of Waitangi and Māori
The three principles of the defined by the Treaty of Waitangi are, principle of
partnership, participation and protection which projects the relationship between the
Government and Māori.

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 Principle of Partnership depicts the involvement of Maori person in working
together, the opportunities that were created led to involvement of all the
members efficiently.
 Participation of the members was always encouraged so that dedication is
served towards the work.
 Protection for the members was always maintained because if the protection
is ignored then the members can resign from their work.
The customs and values of Maori are:
 Whakaiti that means humility
 Ko tau rourou and manaakitanga that enable the project development.
 Taria te wa and kaitiakitanga that indicate long-term thinking and guidance.
 Tikanga Maori that indicates Authenticity of culture
 Whanaungatanga is the other values.
Code W: Compliance requirements
As prior to the internal compliance requirements proper rules were set as a project
sponsor, I had set few rules such as:
 during meetings every members should be on time
 the members have to attain the entire meetings unless there is any emergency
 Informal talks should be avoided during the team meetings
 Direct confrontation regarding issues was mandatory
 Responsibilities should be accepted if the member is totally ready
 Showing respect to every members

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 Every member should be aware of the updated rules and policies of the restaurant
Rules or policies acts as guidelines to help the members understand how to act. The
ground rules helps to build a behavioural model which defines how to behave in the
organization with every other members. These rules were set to ensure that the project team is
being run with integrity and without having corruption.
Similarly, external compliance requirement seeks for legal rules and regulations to be
maintained. Safety is the core factor that requires reasonable efforts by every member hence
to protect the health and safety of the members few rules were set.
 All the equipment should be handled carefully to prevent any damage to the
property as well the individual.
 The food quality should always be focused for safety purpose
 Hygiene is the main factor of health safety, which should be maintained by the
individuals of both the internal and external environment
 Proper disposal of the waste or left overs should be maintained and also wastage
should be reduced.
 Participation in Medical surveillance is important for every member.
Rules for health and safety helps to provide safe workplace for the staffs or members.
Emergency response plans was also applied by having cooperation with the suppliers,
customers and vendors which can be used during emergency.

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Code X: Technology used
If the multicultural workplaces is maintained within the organization then the
diversity cab be built in the organization. The member can gain the understanding and
knowledge of different cultures which makes the members respect the other cultures. It also
helps in building the creativity to utilize. The global project requires better strategies and
multicultural values hence, the responsibilities of the manger also increases hence I have
focused on the communication so that the distribution of the information among all the
members is done properly.
The communication channel with the stakeholders was used to analyse which part of
the projects needs improvement. After the planning every member was informed about the
strategies. The e-technology that have been used for this project are, online ordering system,
electronic register system which is widely used in the market, Wi-Fi service, for online order
there was requirement of reservation software. All these which we have used in the project
helps in offering faster and easy service.
Since the online ordering system is very common in the market, I have decided to use
this as the primary requirement of the technological services. Free Wi-Fi service can attract
any customer hence, this technology have also been used. The reservation software that is
used provides features like online booking of the seats for which customer database is
maintained. The technologies that have been used can help in creating a good value in the
competitive market.

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Conclusion:
The project management is the most essential part which helps in delivering the
proper outcomes. To deliver the project on time without overrunning the scope is the major
achievement for a project manager as the economic benefits, market value, etc. are associated
with the project. For this project required tools were used, stakeholders and management
were mostly focus to gain the benefits and serve the better outcome.

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