Servant Leadership in Starbucks: Critical Evaluation of KJ's Leadership

This article provides a critical evaluation of Kevin Johnson's leadership style in Starbucks, focusing on servant leadership. It discusses the positive aspects of his leadership, such as his focus on student employees and customer-centric approach. It also highlights potential challenges and issues in implementing servant leadership in the current business environment.

Leading Business
Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
PART 1: REFLECTION..................................................................................................................1
1..............................................................................................................................................1
2..............................................................................................................................................2
3..............................................................................................................................................3
4..............................................................................................................................................4
5..............................................................................................................................................4
Covered in PPT.......................................................................................................................4
PART II: SERVANT LEADERSHIP..............................................................................................4
Overview................................................................................................................................4
CRITICAL EVALUATION OF KJ'S LEADERSHIP....................................................................6
Analysis of leadership Style...................................................................................................6
Identification of important Stakeholders of Starbucks...........................................................8
KJ's Individual BRAND.........................................................................................................9
RECOMMENDATIONS.................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Leadership applies to the practice of directing, inspiring and empowering a business's
persons to achieve their set targets and business requirements. In fact, it is an extremely
successful practice in which the company will be expected to ensure that sufficient
encouragement and specific directions for employees to operate are designed to improve their
skills. The following study is based on a reflection on leadership for prospective representatives,
which contains explanations for comprehensive comprehension of leadership concepts and
organizations that are helpful to emerging representatives, as well as the capability to analyze the
involvement of persons, members, investors in execution of vision of a business entity.
Furthermore, it consists of different leadership strategies, critical evaluation and positive as well
as negative aspects. This article is in the sense of Starbucks, which is a coffee shop in certain
nations and runs its supermarket. This task will represent servant leadership and will also
examine Kevin Johnson's leadership strategy. It will also explain why Johnson has such a
personal mark as being an successful worldwide leader. In addition, it also provides suggestions
for improving actual performance and sustaining Starbucks profitability.
PART 1: REFLECTION
1.
a. Two fundamental questions which are need by leaders to ask themselves.
As a leader, the fundamental questions which I need t o ask myself are the following:
 Do I have capability for building and maintain effective relations with all manpower to
leaders for sustaining trust and respect?
 Do I posses required skill set and competence for leading teams for gaining desired
results?
b. Two leadership aspects.
As per my opinion, the two leadership aspects are team accountability and trenchant
communication.
c. Definition of leadership theory or style.
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The methodologies opted by a leader for the purpose of providing directions, executing
actions together with motivating followers are defines as leadership theory. They provide clear
directions to stimulate people to perform critical actions.
d. Two styles of leadership appropriate for VUCA business environment.
Two leadership styles which appropriately suits VUCA business environment includes
situational style together with democratic style. As per me, situational style of leadership is opted
in situations that are complex addition to ambiguous in nature. Similarly, democratic style is
opted by a leader in uncertain circumstances.
e. Reasons aspiring leaders needs huge understanding about leadership styles.
The reasons for which aspiring leaders must have indept understanding related to
leadership style are the following:
 To gain suitable information for better functioning and maintaining balance to inspire
people at workplace.
 To provide accurate path for setting and implementing training programmes for
manpower.
2.
a. Organisational mission as well as vision.
The statement that includes reason of company for existence is defined to organisational
mission. It reflects beliefs together with values of top administration team of company.
Organisational vision is described as the statement which is involves anchor and clear
point of strategic programme that delineate end results of organisational presence.
b. Contributions made by individuals in formulating mission and vision.
An individual contributes huge in formulation vision and mission as they provide
valuable thoughts that transform outlines mission and vision in real business success. Skills,
abilities and potentials are the key contributions made by an individual in devising vision and
mission.
c. Various contributions leaders do to execute vision together with mission.
Timings, competence and efforts are the main contributions that leaders make for the
purpose of devising strategies, plans and then communicating them to other top people of
company so that all practices are performed for executing statements of mission and vision.
d. Contributions made by stakeholders to execute vision and mission.
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In accordance to my opinion, stakeholders contributes thoughts, financial resources and
ideas that results in execution of mission and vision promptly. Addition to this, stakeholders also
contributes their powers and interest for such purpose.
e. Reasons aspiring leaders needs to evaluate contributions.
It is important for aspiring leaders to make evaluation of contributions that are made by
individuals, leaders together with stakeholders is because of improving themselves, thinking in
innovating manner, learning key aspects of others and grabs positive points.
3.
a. Leadership strategy.
The potentials of leaders to express vision of company and motivating others in acquiring
vision are defined to leadership strategy. It is termed as abilities to frame eventful determination
for programs and strategic ends.
b. Change leadership.
Change leadership is characterised as the competence of influencing along with enthusing
others via individual advocacy and drive for accessing resources for the purpose of building
effective platform to change. As a leader, it assist me to provide support together with effective
guidance to people in order to execute and adapt any type of change.
c. Organisational potentials.
The capacity together with effectiveness of company to meet all determined objectives is
described to organisational potentials. It facilitates in enhancing overall systems, procedures,
plans and workings which empower manpower to execute activities in allotted ways.
d. A business context.
The context in which precise vocabulary is engaged or enrolled is termed to business
context. It involves effectual understanding about various factors that have chances to execute
workings in clear format.
e. Reasons for which aspiring leaders needs to understand wide leadership strategies which
are executed in distinct contexts of business.
According to me, understanding various strategies of leadership among aspiring leaders is
to devise vital number of plans for business context. Moreover, another reason for this is to apply
leadership strategies in diverse business environments through recognising issues an solve them
properly.
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4.
a. Motivation theory.
The model which is tasked with identifying the aspects which drives an individual for
executing workings for attaining desired outcomes is defined to motivation theory. It states about
the ways to maximise manpower interests for implementing effective practices in prompt
duration.
b. Motivational theories categories.
Important categories related to motivation theory are termed as content theories together
with motivation theories.
c. Contemporary term for motivation among employee.
According to me, employee satisfaction, performance appraisals, equity concepts and
rewards are certain contemporary terms which are used for employee motivation.
d. Appreciative inquiry technique.
The approaches concerned with managing change in order to focus towards recognising
strengths rather than issues are said as appreciative inquiry technique. It is considered as strength
related approach that leaders uses for development of strategic objective.
e. Reasons aspiring leaders needs to critically evaluate wide motivational theories.
It is necessary for aspiring leaders to evaluate motivational theories in critical because of
gaining perspective for establishing creative teams that implement practices innovately towards
business success. Moreover, this assists aspiring leaders to deliver effective motivation theory as
per ongoing circumstances.
5.
Covered in PPT
PART II: SERVANT LEADERSHIP
Overview
Servant-Leadership refers to this philosophy where the leaders operate suitably to provide
the organisation instead of dictating the business towards victory. Additional it's marginally
distinctive from the conventional direction being adopted by the businesses, as attention of these
leaders would be to flourish the organisation at an effective way. It's a fruitful and beneficial
approach that permits the leaders and leaders to suitably improve the potential and working for
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their organisation to work at the organisation at a effective way. What's more, Servant-
Leadership additionally leads to creation of a dominant working environment which makes it
possible for organizations and individuals to nurture and grow because of effective motivation
and encourage. To identify the possible issues and unique characteristics of servant leadership in
the present unpredictable, uncertain, dynamic and ambiguous market climate. Currently,
Starbucks uses servant leadership that is defined by the culture's behavioral representation among
members and involves institutional and team members as they prioritize hierarchical oversight to
ensure that any worker in the company develops. This style explains that leaders put workers
first as they are the business's foundation and control the entire administration, staff and
consumers as it is a compliment to democratic leadership. It demonstrates the value of providing
for workers because it is the way to boost workplace productivity and also to please their
customers. The current Starbucks leader embraced this environment in which they assumed the
workers needed further attention to improve efficiency and please their respectively buyers
Examples of good practices
There are lots of organizations which are related to working with regard to Servant
direction at a proper way that has resulted in significant advantages to the arrangement and
performance of the business. First prominent example in this circumstance is connected by
Marriott International. The business is among the very renowned organizations concerning
customer support and employee participation. Nevertheless, the bases of this business led by its
own entrepreneur Bill Marriott have been greatly inclined towards servant direction. The
business works on the principle of "Spirit to Serve", which directed to the organisation at
creation of several enterprise units which offer maximum advantages to every stakeholder of
their company (5 Businesses That Embrace Servant-Leadership, 20-19 ). As an example, the
business has trained its employees in circumstance of ensuring top professionalism, together with
effective buyer therapy, which functions the provider's schedule, together side their particular.
Thus, the intention of the practices and operations within the business is connected with ensuring
a win win situation where organizational aims are concerned in addition to the viewpoints of
stakeholders.
Potential difficulties and challenges
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Therefore, there are numerous issues and challenges that the businesses can potentially
face in connection with executing and ensuring Servant-Leadership within the organisation at the
existing volatile, uncertain, complex, ambiguous (VUCA) environment.
Motivation issues: One of the vital challenges in regards to suitably and efficiently
execute Servant-Leadership is connected with the shortage of motivation. That is a result of the
simple fact that leaders are chipping in to aid individuals in working, that could narrow the reach
of their proficiency and efficient working (Scallon and Sten, 2017). What's more, this question is
further represented on how the leaders may perhaps not practice definitive direction that's
essential to guarantee probable growth inside the organization's work force.
Inward Implementation: Still another challenge in regard to Servant leadership is
connected with its own implementation, which might come to be quite definitely immersed
within introspection. Moreover, bottom point of this business will likely suffer because of
reinforcement been awarded to employees in circumstance of focusing up on their own clinics.
For example, leaders are inviting employees towards enhancing their own job within this
romance, however could dismiss the external facets of the organization environment that may
possibly actually function as an issue.
CRITICAL EVALUATION OF KJ'S LEADERSHIP
Analysis of leadership Style
To get an organisation such as Starbucks, it's exceedingly essential that direction of the
business is quite definitely appraised so as to undertake investigation concerning underline the
negative and positive facets of the direction within the business enterprise. Kevin Johnson within
Starbucks was actively participated in embracing servant direction in accordance with the event
analysis. Moreover, for the degree, it's exceedingly essential that execution with the leadership is
suitably and critically assessed so as to offer an account of these procedures accompanied closely
by Kevin Johnson to produce star-bucks a successful organisation (Küpers, 20-16).
Positive elements
Based on the research study and perspectives of previous CEO Howard Schultz, Kevin
Johnson is directing the company in an incredibly well and constructive way, reflecting upon
some of his own existing methods related to creation of a dominant and calculative small
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business model. Additional, there are numerous other positive components which are analyzed
below that can be related to the K J's Latest leadership fashion:
Focus up on student Employees:
One of the very obvious functions connected to the direction style of Kevin Johnson is
related to the researchers within star bucks that remain analyzing. In accordance with the
research study, nearly 70 per cent of students inside the organisation are all students or aspiring
students. Thus, as a way to maintain the work force, the company under the direction of Kevin
Johnson is greatly concerned for all these students. More over, among those positive elements
connected to the design style of this CEO is the business offers full coverage to such students to
finish their education at a efficient method. For this use, the organization has introduced star-
bucks College Achievement Plan (SCAP), and it is a great procedure for the business to
encourage both the students during their education. What's more, a group of experts is available
for all these employees included in their concerns involving the function of their business
(Jenkins and Williamson, 2015).
Customer centric approach
Still another Appropriate positive part in circumstance of this direction style of Kevin
Johnson is the customer centric strategy. One prominent aspect linked to slave leadership is that
each of the stakeholders of this company have been placed forward and believed before the
pioneer. Thus, the execution of this process within the organisation is still fairly favorable
concerning fulfilling the viewpoints of consumers. That is accomplished through encouraging the
clients towards making far better and appropriate nutrient choices. As an example, the provider
has paid off glucose simplified the ingredients, together side diversifying choices to boost your
decisions connected to the business enterprise. That is basically required in order to be sure that
medical demands of the clients are increasingly being fulfilled. Additionally, as a portion of this
direction style, it enriches the reach of employed by Kevin Johnson in viewpoints of fulfilling
viewpoints of clients (Green Wood, 20-16).
Diversification
This Positive element descends by a indignity that has been faced with the company
Employees in a department obtained two men detained on speculations whose ethnic orientation
was distinct. Kevin Johnson following this episode came ahead to Make sure that the diversity
and societal inclusion turned into a dynamic portion of this Company's civilization. As per the
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reason, an exercise programme has been released inside the business, where nearly 8,000 stores
were shut by the CEO in sequence to provide instruction to nearly 175,000 employees in
circumstance of social insertion and assortment.
Negative element
There are also some negative factors correlated with Kevin Johnson's style of leadership that is
discussed following:
Employee engagement: It is a key elements connected with the direction of Kevin
Johnson are employee participation. That is because the accent of the corporation is very far up
on its own student employees, there's still scope left to its recent workers of the business
enterprise. As an example, a hardly any job security is hauled and hauled to your employees that
contributed to a number of insecurities and inferior performances. Thus this field reflects the
restriction of Kevin Johnson in execution of slave leadership within this field (Doppelt, 2017).
Time: Still other negative aspect connected to the organisation is regarding the simple fact
that this direction takes plenty of time for you to be executed. That is represented by the research
analysis where preceding objectives of 20% earnings per share growth had been reduced to 10
percent by the brand new version. Thus, additional hours could be asked to pay for the elements
which will have already been achieved sooner.
Identification of important Stakeholders of Starbucks
It is major prominent components of star bucks are its own stakeholders. These would be
the individuals that are connected to the business and possess appropriate interests having its
own operations. For Starbucks, you will find numerous stakeholders who have various
perspectives regarding the direction of Kevin Johnson. Thus, these stakeholders have been
identified underneath:
Business Analysts: One stakeholder set of this business would be that the industry analysts that
may have interests in organizations work and expect the failures and success of their leader's
activities. Depending on several analysts, Kevin Johnson's leadership is highly favorable and
may cause business achievement. Moreover, they think that the first choice is greatly
methodological and effective in developing plans, which may lead to victory (Davies, 20-16).
Workers: According to this particular group, Kevin Johnson's direction has many challenges
that might possibly be considered as improper. As an example, first anticipation of this pioneer
out of his employees is they must perform appropriate and beneficial multi tasking. This really is
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immensely stressful for ineffective and employees to guarantee productivity and thus, view the
direction adversely.
KJ's Individual BRAND
Additionally, it is highly critical to examine Kevin Johnson's leadership in circumstance
of suitably determine regarding how and the pioneer has built himself like an own new in the
global industry. There are discussed various aspects that reflect on the effectiveness of leadership
style in regard of two year in organisation is reflected below:
Transformation
It is a vital attributes reflected from the research analysis is the fact that the first choice
works on appropriately altering the business and its company plans once and for all. As For
instance, he attentively determined several goals as soon as it involves business Surgeries in a
way as altering how Starbucks serves java to match the Nutrition demands of the end users. This
is quite much successful in circumstance of improving the dynamics of both surgeries along with
showcasing a new civilization which will be
Calculative Approach
Yet another facet which Leads in Kevin Johnson learning to be a personal new is that most
of the Procedures by the business are extremely much appropriate in regards to taking risks and
ensuring efficacy in further small business plans. This could lead to Improving the competency
of this organization in regards to enhancing the reach of Growth and endurance, because of
appropriate industry decisions accepted with the leader.
RECOMMENDATIONS
There are two influential suggestions in the sense of the above review that need to be
conformed to by Kevin Johnson in or to solve the weakening points of his leadership inside the
organization. In addition, these are also needed to create a positive atmosphere and atmosphere
inside the business that will be advantageous for the future development and success of the
company. Those guidelines are therefore set out elsewhere:
Personalized Employee Feedbacks: One of Kevin Johnson's key guidelines is to gain direct
worker input that will be interested in listening to the concerns and workplace problems that
workers in the company will face, including insecurity.
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Monitoring: Another thing relevant to the manager is to maintain constant oversight of the
activities inside the company to avoid memorizing his leading strategy. For example, the debacle
should not have happened if the workers had been adequately supervised on what things they are
expected to know in a suitable way. This will also still effectively work in Kevin Johnson's
leadership.
CONCLUSION
Hence, it is inferred according to the above study that one of main elements or roles that a
leader should follow is managing business organizations. Additionally, examination of the
complexity and difficulties related with servant leadership also serves to recognize factors that
may act as a obstacle to its execution. In addition, leadership styles, along with their good and
bad aspects, provide as an important perspective into the strategies the leader pursues and defines
the level of consistency. In addition, participant viewpoints need to be examined to assess the
classes that affect the leadership style in a detrimental way. At the end, recommendations are
necessary for leaders for them to effectively increase the scope of their application of leadership.
In addition, leadership methods and principles of encouragement help to decide their function.
Finally, leadership-related self-assessment helps decide what career development an person
needs in order to become a manager. Key leadership dimensions and ideas, together with leaders'
commitment to realizing the mission and purpose of the organization, need to be examined to
recognize leaders' principles and concepts.
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REFERENCES
Books and Journal
Antony, J., 2015. Challenges in the deployment of LSS in the higher education sector:
viewpoints from leading academics and practitioners. International Journal of
Productivity and Performance Management. 64(6). pp.893-899.
Davies, P.W., 2016. Current issues in business ethics. Routledge.
Doppelt, B., 2017. Leading change toward sustainability: A change-management guide for
business, government and civil society. Routledge.
Enquist, B., Johnson, M. and Rönnbäck, Å., 2015. The paradigm shift to Business Excellence
2.0. International Journal of Quality and Service Sciences. 7(2/3). pp.321-333.
French, R. and Rees, G. eds., 2016. Leading, managing and developing people. Kogan Page
Publishers.
Millar, C.C., Lockett, M. and Mahon, J.F., 2016. Guest editorial: Knowledge intensive
organisations: on the frontiers of knowledge management. Journal of knowledge
management. 20(5). pp.845-857.
Aljuwaiber, A., 2016. Communities of practice as an initiative for knowledge sharing in business
organisations: a literature review. Journal of Knowledge Management. 20(4). pp.731-
748.
Antony, J., 2015. Challenges in the deployment of LSS in the higher education sector:
viewpoints from leading academics and practitioners. International Journal of
Productivity and Performance Management. 64(6). pp.893-899.
Davies, P. W., 2016. Current issues in business ethics. Routledge.
Doppelt, B., 2017. Leading change toward sustainability: A change-management guide for
business, government and civil society. Routledge.
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