Literature Review on Health and Social Care Services

The assignment requires a detailed analysis of various research articles related to health and social care services. It includes an examination of factors that promote and hinder joint and integrated working between health and social care services, as well as studies on peer specialists, violence against women, primary care for people with mental health issues, and more. The review is expected to provide a comprehensive understanding of these topics and their implications for health and social care services.

Leading Teams in Health and
Social Care

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Question 1: Examining the roles and responsibilities of leadership to improve the home rating
of selected firm............................................................................................................................1
Question 2: Planning the motivation measure for a team that will improve the overall
operations and achieving team goals...........................................................................................4
Question 3: Importance of the effective and open communication between leader, senior
management and other team members........................................................................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
The proper management of the leadership is very important for a sector. Especially, in the
social and health care services, the handling leadership is very important as it deals with the
people directly (Aveyard, 2014). Thus, the proper management of business activities and
operations will support the proper management of leadership. In a health and social care sector,
effective placing of the leadership function and measures is much suitable and effective. This
will not only suggest the proper placing of business activities but will also improve the quality of
services that are been offered to the patients or clients within the organisation. Such measures
lays a very deep and significant impact which assists the effective handling of business activities
in much effective and significant way. For report, Lawn residential care home. It is a health and
social care home run out for dementia and is run by Friends of Elderly.
The report will access different theories and models of leadership that will support the
proper growth and development of the leadership within the firm, with assessment to its
importance if its in leading the team to improve the home rating of the firm. Different stages and
plans to motivate a team for the good rating of CQC. Besides this, significance of the good and
open relationship and communication between leader, senior and team members in support are
been analysed at Lawn Residential Care Home team development.
MAIN BODY
Question 1: Examining the roles and responsibilities of leadership to improve the home rating of
selected firm
In the selected health and social care organisation, Lawn Residential home care, the
leadership has a significant role in placing of the nursing functions and thus will assist in good
and effective carrying out of health and social care activities looking after proper management of
the business activities in much suitable manner (Valentine, Nembhard and Edmondson, 2015).
The proper management of leadership and staff orientation will help the firm to get the proper
handling of the nursing operations that will support the good rise in the satisfaction measures that
are been taken within the organisation that supports the proper management of the business
actions and activities that will support the suitable development of firm. Some major leadership
theories and models that are been undertaken in consideration by the organisation to improve
quality of social and health and suitable way. Some of them are as follows:
Theories of leadership
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 Trait theory: this theory involves the proper placing of the effective measures and
qualities tat are been taken in consideration by firm for carrying out business activities
and other operational measures supporting health and social care activities in much
effective way (Aveyard, 2014). The management of the Lawn residential care home is
required to look after the acquiring and management of certain traits to work within the
much effective manner. It helps the firm to enhance the quality of business activities in
much innovative way. The success of firm is largely dependent on the measures that will
impact overall operations and thus support proper rise in the helath and social care
measures.
 Situational theory: this is the type of leadership which is chosen by enterprise for other
operations in suitable manner. As this type of leadership is significantly based on the
various sort of situations within firm, proper measures are been undertaken in case to
enhance the quality of business activities in much suitable manner (Cameron and et.al.,
2014). The management will look after that the leaders are well managed and handled
with the great responsibility and effectiveness. It reduces the impact of adverse
conditions on the organisation and thus supports a good and handling of social and health
activities in much effective way. Besides this, it will encourage the lawn Residential care
home will help the firm to carry out the effective placing of the business activities and
action plans that will help the fir to enhance the quality of business activities and assist in
growth of the appropriate services and products accordingly.
 Behavioural theory: this theory or concept is chosen by firm to carry out social and
health in innovative manner. A good and supportive behaviour of the organisation will
support the firm to enhance the quality of business activities in much effective and
significant manner. The management of Lawn residential care home will look after the
proper management of their staff attitude and behaviour towards their patients and the
clients of the social and health care organisation. A good behaviour of the work force or
staff will support Lawn Residential to carry out social care measures (Bridges and Fuller,
2015). This will also improve the overall operational qualities and thus will see through
improvement in customer satisfaction level.
Some major leadership models that are been taken in consideration are:
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 Transformational leadership model: it is the type of model which includes the placing
of positive transformation that assist in execution of the operation and action plans. The
transformational leadership will help the management of Lawn residential care home to
carry out the business operations and thus will support the effective placing of suitable
products and services for their clients and patients. This will help me to carry out proper
measures of action plans and thus will support a good rise in overall effectiveness of the
health and social care firm.
 Transactional leadership model: it is the approach that is been carried out at the
organisation improving the production and thus will help me in meeting the overall
functionality of the functions and thus will support a good rise in meeting of the business
operations and activities in much effective and suitable manner. It is the process in which
a target position is been set by the organisation to carry out the business activities in
much effective and suitable manner (Nelson and Staggers, 2016). This will help the firm
to carry out the health and social care operations in effective manner.
 Bureaucratic leadership: it includes a hierarchical measure that are chosen by the firm
to enhance the quality of operations and thus will support the effective handling of helath
and social care and thus will be very important to be taken in the consideration by the
selected health and social aid organisation, Lawn residential care home (Thomas, 2017).
As the hierarchy is been followed, this will support a proper and positive rise in the
business organisation and will support development of products and services in suitable
way.
All these measures and services assists firm to look after proper management of business
actions and hence, will support the proper management of business actions and services,
supporting suitable rise of home rating of selected firm by care quality commission along with
the emotional intelligence within the organisation and will also encourage organisation to
improve significance of their goods and services for their clients and patients at the care home.
Question 2: Planning the motivation measure for a team that will improve the overall operations
and achieving team goals
The development of the proper and suitable team is the major objective of the
organisation improving quality of products and services in much effective manner. The team
formation is the most crucial, tedious but important task of the organisation that enhances the
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quality of products and services in much effective way. This will assist management of health
and social care to offer their products and services in high quality and in much effective way
(Slade and et.al., 2015). The effective and suitable team formation or development is based on
many models and services that help in the effective placing health and social care services and
thus will support the good rise in adoption of services that will support the proper management
of business activities in much suitable way. For an efficient and effective team development,
models and concepts like Tuckmen's team development measure is been taken in consideration.
It assists in proper and effective placing of the team operations and thus will support a good rise
in caring activities in much effective manner.
The Tuckmen's team development measure involves the following steps or 5 stages
which are as follows:
 Forming: It is considered as the first stage of team formation. In this is the stage in
which the firm will look after the efficient and suitable placing of the staff or team
members (Gradinger and et.al., 2015). As per the project, the skills and knowledge of the
staff members will be taken in consideration and is analysed in order to choose the best
team member for carrying out the operations. They may be newly recruited persons or the
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Illustration 1: Tuckmen's team developmnet stages
(Source: Teamwork Theory, 2018)

part of an existing team. They will also look after the proper placing of these team
members in order to carry out the business operations which supports the organisation in
much effective and significant manner.
 Storming: this is the second stage of the team formation that involves the development
of a good team bonding among the team members and thus will help in the proper placing
of the ideas and views in much effective manner. At this stage, the ideas or concepts are
been brain stormed and thus, it may lead to serious conflicts or indifferences (Chinman
and et.,al., 2015). Thus, the fir is required to look after the proper placing of the business
operations and thus will support a god rise in the overall understanding within the team
and the department. Besides this, the management of Lawn residential care home is
required to look after the proper placing of the measures in which these conflicts are been
mitigated as the members tends to leave the team and a proper solution to each problem
are been taken in consideration in order to reduce the loss of overall performance and
focus over the project.
 Norming: It is the third stage of a team development which takes place after the storming
process. In this stage, the conflicts and indifferences that takes place within the team are
been resolved in order to carry out the proper placing of the ideas and concepts of the
health and social care operations within the organisation. This will help the selected firm,
Lawn residential care home assists organisation to improve the overall operations and
thus will support the team within the firm to carry out their operations in suitable way
(Ross and et.al., 2015). This will help the for to carry out their health and social care
service operations in much effective manner. This is a very important stage for the
organisation in order to carry out the team development of the business operations and
activities that will support the organisation in much suitable manner.
 Performing: this is the stage where the organisation will carry out the suitable actions in
much effective and significant manner. This will support the proper management of
business activities in much effective and significant manner. This will help selected
enterprise to execute operations and action plans in much effective way. This will also
encourage the organisation to enhance the quality of operations that are been taken in the
consideration by the firm. It also aids an organisation to carry out the business activities
and thus will also support the proper management of health and social care services
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(Slade 2017). It will improve the trust level of patients, clients and investors towards
lawn Residential care home.
 Adjourning: This is the final stage of team building or developing strategy that is been
taken in the consideration by the firm. Once the formulated team completes its project or
job as a group of people, they are been adjourned or dissolved to perform their individual
job roles or working on any other project. This is an optional stage and depends on the
need of team member or firm to continue with the project or not. It will also improve the
overall performance of the firm. This measure is required to be taken in effective
consideration by the selected health and social care organisation.
These measures are effectivelychosen by the firm or the management in order to enhance
overall performance of the organisation and thus will support the firm to motivate their work
force to carry out the health and social care services in much effective and significant manner
(Gillard and et.al., 2015). This will also support the proper management of business operations
and action plans in a significant way. Besides this, rewarding, appraisal etc can be undertaken by
the management to encourage the work force to carry out operations in much effective way.
Question 3: Importance of the effective and open communication between leader, senior
management and other team members
The carrying out of the business activities and operations will support the suitable
management of the business activities in much suitable manner. But to execute business
operations, a good communication is required. This will help the organisation to enhance the
quality of products and services this will help the firm to enhance the quality of business
activities in much effective manner (García-Moreno and et.al., 2015). A good interaction or
communication process is required to be taken in consideration by the firm to improve the
quality of products and services that will help the organisation to enhance the quality of business
activities. Besides this, it will also support a proper development of the understanding and team
building, catalysing the growth and development of the business activities in much effective
manner.
In order to get the effective and proper rating from Care Quality Commission (CQC), the
selected health and social care enterprise, Lawn Residential Care home will look after the proper
management of business operations in much effective and suitable way. This will also help the
organisation to enhance the quality of health and social care services. The following of a good
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communication will have a wide range of implications on different organisation and operational
level. Some major implications of the effective and open communication processes that takes
place between leaders, senior management and other team members or staff as is been taken in
the consideration by the organisation are as follows:
 Improvement of the overall organisational performance: The better, effective and
open communication that takes place at the organisation will help the organisation for
enhancing overall operations and communication processes that are been taken in the
consideration by the firm. It will look after the measures in much effective and significant
manner that it improve the quality of business activities and operations in much suitable
way. This will also look after the management of caring operations and thus will see
through the suitable rise in the placing of the business operations and activities in much
suitable manner (Sandberg and et.al., 2014). This improvement in the overall
performance will enhance the productivity and investment gained by the selected health
and social care firm.
 Developing a high quality products and services: the proper communication will help
the firm to enhance the quality of business activities and operations which support the
overall meeting of business activities and operations in much effective manner. This will
help the organisation to enhance the quality of operations that will support the
development of high quality products and services by Lawn Residential care home. It
improves quality of products and services in much effective manner. This will help the
firm to improve the quality of products and services that will support the manufacturing
of the services and products according to the needs and requirements of the customers.
 Find out the overall operational restrictions and their solution: A good and effective
communication will not only help the firm to enhance the quality of products and services
but will also assist in identifying different sort of operational limitations and restrictions
faced by the firm (Greenhalgh and et.al., 2016). The proper assessment of the limitations
and action plans will support the organisation to get the proper solutions to these issues in
order to enhance the quality of products and services offered to its clients by Lawn
residential care home. As the firm is facing a negative reputation of not having the quality
services, this measure improving the health and social care product quality.
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 Effective employee and work force management: a good communication with the
departmental leaders, senior management of the organisation and team members of the
firm. The health and social care staff will look after the proper management and settling
of the issues and management of the needs and demands of the organisation. Besides
this, it will it will improve effectiveness of products and services (Aldiss and et.al.,
2015). Other than this, it assists in improving the quality of products and thus will lead to
the rise in employee satisfaction and loyalty towards the firm. Apart from this, it will help
in improving the overall profitability of the selected organisation.
All these measures will help the fir to enhance the professional level communication and
interaction that is been carried out at the selected health and social care organisation,
Lawn Residential care home.
CONCLUSION
On the basis of the assessment that is been carried out at the selected social and health
care firm, this can be said handling of the leadership is very important in order to carry out the
business operations and activities in suitable way. This will also look after proper placing of
different leadership theories and models that will improve the quality of products and services.
Other than this, the stages of team development with motivation measures are been taken along
with the significance of effective and open communication among leaders, senior management
and other staff to have and increase in efficiency. All these measures assists selected health and
social care service provider to gain a good rating from Care Quality Control (CQC).
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REFERENCES
Books and journals
Aldiss, S., and et.al., 2015. Transition from child to adult care–‘It's Not a One-Off Event’:
Development of benchmarks to improve the experience. Journal of pediatric
nursing. 30(5). pp.638-647.
Aveyard, H., 2014. Doing a literature review in health and social care: A practical guide.
McGraw-Hill Education (UK).
Bridges, J. and Fuller, A., 2015. Creating learning environments for compassionate care: a
programme to promote compassionate care by health and social care teams. International
journal of older people nursing. 10(1). pp.48-58.
Cameron, A. and et.al., 2014. Factors that promote and hinder joint and integrated working
between health and social care services: a review of research literature. Health & social
care in the community. 22(3). pp.225-233.
Chinman, M. and et,.al., 2015. A cluster randomized trial of adding peer specialists to intensive
case management teams in the Veterans Health Administration. The journal of behavioral
health services & research. 42(1). pp.109-121.
García-Moreno, C. and et.al., 2015. The health-systems response to violence against women. The
Lancet. 385(9977), pp.1567-1579.
Gillard, S. and et.al., 2015. Developing a change model for peer worker interventions in mental
health services: a qualitative research study. Epidemiology and psychiatric
sciences. 24(5). pp.435-445.
Gradinger, F. and et.al., 2015. Values associated with public involvement in health and social
care research: a narrative review. Health Expectations. 18(5). pp.661-675.
Greenhalgh, T., and et.al., 2016. Achieving research impact through co‐creation in community‐
based health services: literature review and case study. The Milbank Quarterly. 94(2).
pp.392-429.
Nelson, R. and Staggers, N., 2016. Health Informatics-E-Book: An Interprofessional Approach.
Elsevier Health Sciences.
Ross, L.E., and et.al., 2015. Barriers and facilitators to primary care for people with mental health
and/or substance use issues: a qualitative study. BMC family practice. 16(1). pp.135.
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Sandberg, S.F. And et.al., 2014. Hennepin Health: a safety-net accountable care organization for
the expanded Medicaid population. Health Affairs. 33(11). pp.1975-1984.
Slade, M., 2017. Implementing shared decision making in routine mental health care. World
psychiatry. 16(2). pp.146-153.
Slade, M., and et.al., 2015. Supporting recovery in patients with psychosis through care by
community-based adult mental health teams (REFOCUS): a multisite, cluster,
randomised, controlled trial. The Lancet Psychiatry. 2(6). pp.503-514.
Thomas, P., 2017. Integrating Primary Healthcare: leading, managing, facilitating. CRC Press.
Valentine, M.A., Nembhard, I.M. and Edmondson, A.C., 2015. Measuring teamwork in health
care settings: a review of survey instruments. Medical care. 53(4). pp.e16-e30.
Online
Teamwork Theory, 2018. [Online]. Available through:
<https://the-happy-manager.com/articles/teamwork-theory/>
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