Leading Teams in Health and Social Care

LEADING TEAMS IN HEALTH
AND SOCIAL CARE

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
ROLE AND IMPORTANCE OF LEADERSHIP IN HEALTH AND SOCIAL CARE......1
HEALTH MANAGEMENT AND LEADERSHIP COMPETENCIES................................2
THEORY OF LEADERSHIP IN HEALTH AND SOCIAL CARE.....................................3
STAGES OF TEAM DEVELOPMENT AND LEADERSHIP STYLE...............................5
RECOMMANDATION FOR OPEN COMMUNICATION.................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Leadership is the set of activities in a team which help in motivating the people or a
group to make ensure about the path of success and their objective. When it came in form of
business then motivation theories are also helpful. This is directly make an approach towards the
company need by sharing the common goals within worker and team member. Leadership is a
quality of a person who make an command to other as a polite way to make understanding about
the goal and objective of company. Which help in making new strategies within the organisation
for goals. This also help employee to achieve their objectives in better way. Leadership is
combined to performance, quality of leadership and quality of motivation is needed in leader to
motive the employee’. The leadership quality is generated by learning new skill and enhancing
the knowledge in the field of given management. Skills and knowledge are the basic tool of any
leaders which help to assemble the quality of leader, appropriate decision making within
organisation. Leading a team always based on experience and sometime it will based on recent
skill and knowledge which is capable to do the work and make people task orientated (Al-
Husseini and et. al., 2019).
In context with health care, hannah must applied thories of leadership to achieve
organisation goal. Hannah came in front as a leader and his target is to make smooth function
and motivate employee for their work. The task should by given analysed by hannah at regular
basis, the organisation have full control on hannah hand it may be management or non
management. Hannah must take care of it bye different motivation theories and leadership
theories help in achieve the success (Davidson and et. al., 2018).
MAIN BODY
ROLE AND IMPORTANCE OF LEADERSHIP IN HEALTH AND SOCIAL CARE
As per the context, healthcare environment is very complicated and motion full where
this lead to many of problem and conflict while in leading a organisation of this sector. This
problem are generally arise due the increased demand for transparency and financially which
enhancing the various stakeholder, include as political and social group. Sometime, the shortage
of health care employee is due to the ageing workforce. Their are routine factor which affect the
healthcare environment, for example converting in population, demographic factor, economic
problems and modernisation in medical and information technology (DUAN and et. al., 2018).
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Moreover, the health sector are within many reforms which is developing many of factor and
outside its control. Such reform is necessary to complete the requirement of the population and
ensure the safe, effective and high quality of service to the patient and others who need medical
treatment. In a health care sector, the leadership play very vital role and they started with
management. Thus, the leadership and management both are interconnected to each other while
it is corporate or health care. Management play a role in every sector in case of hannah, the
organisation is with the growing skill of leadership which help to make a significant contribution
in path of success. In a common language, the management complies controlling, organising,
planning, implementation and evaluation which make and ensure path of resource to accomplish
company goals (Egbe and et. al., 2019).
The concept of management had been defined a unique of putting but no any evidence
regards this but it will be elaborated by context and line. In the health care, they are generally
elaborated direction and motivate others to achieve the organisational goals. Which make a path
on the mission, vision and idea which provide the direction and inspiration. Leadership and
management are different tool which helps to represent two parts one is disciplinary and another
one is practice area. The management tools provide a leadership strategies while in other hand
leadership activities helps in the contribution of managing. In the aspect of social changes and
their context, the yes or no between the management and leadership is short in healthcare, like in
management generalist manger, health service manager which helps to fill the management roles,
perform, management functions and provide a required leaders to make a strategy. Moreover, in
hospital and clinical which included doctor and nurses, Hannah don't have their background in
management which move into management roles and provide leadership. In this context,
Hannah must play the role of enhancing and involvement of clinicians in planning, management
and company of care in line with the era of clinical leadership. This leadership provided by
hospital setting to make ensure about the safe, effective and high quality care. Thus, this
leadership role are usually driven by a positive collaboration with non clinical management or
leadership role and responsibilities (Fischer 2016).
HEALTH MANAGEMENT AND LEADERSHIP COMPETENCIES
The word “competence” are used changeably and consistently in the part of health
management and literature of leadership. The term competency defined the knowledge, skills and
attitude which is required in health care for better and effective performance in various role and
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responsibilities. Further, which enhance and improved by training and development programs. In
this knowledge are used as demonstration of the awareness or help in understanding the basic
theories of leadership their concept, guidelines or texted principles which required to
successfully perform the role within task. The skills are defined the possession if ability to
successfully carrying out a physical and cognitive task to accompanied goal for relevant
outcome. While the attitude is defined as the consisting organisation of belief, feelings and
behavioural tendencies towards the the social object, groups, events and culture which help in the
symbolism of new leadership. This all are growing in Hannah, which is likely help in growth of
organisation ( hospital or clinic) that handling the customer routine, accounts, cleaning, room
staffing, all are the part of management which is regulated by leader which play their role to
manage these things perfectly. Sometime the competence facing new segment of problem that
will create the conflict in organisation, so to reduce this conflict the improvement of competence
is necessary to retaliate the problem from company (Goddard and et. al., 2017).
The importance of improving the core competence for health leadership in both
management and their hospital workforces are widely floored. In this sector, the approaches and
priorities may differ for health practices and hospital leadership formulation. The various tools of
training and development are going now to create the effective and efficient employee
development. Hannah must start a developing program, Which help to fill the gap proficiencies,
and develop new core competence and improve old one, these strategies include the formal and
informal training of work, the formal training help to develop the professionalism and create a
structured academic program and informal training helps to approach in coaching, mentoring,
role modelling and learning which is productive. Both the training are useful for the employee to
personality development and provide the strengthening in capabilities of management and
leadership workforces (Graham and et. al., 2019).
THEORY OF LEADERSHIP IN HEALTH AND SOCIAL CARE
There are many of theories which is regulate in leadership, which define the concept of
leadership, different leadership style are followed by various of organisation and this help to
grow in organisation and also beneficial for the company to achieve the organisational goals and
objective within a short duration or in a long duration. In the health care and social care the
subject of this matter is choose wisely, in clinic or hospital their are non management and
management team, the management team helps to maintain the flow of customer by providing
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the relevant path which help to create a smooth way or working (Lajoie and et. al., 2017). Non
management part doing their service like surgery by doctor, caring by nurses, medication by
pharmacist. This all are the aspect which is formulated by and leaded by leader who make this
strategies and work are under smooth zone. The different theories of leadership are discussed
below:
Transformational leadership: the transformational theory called as traditional theory which is
basically deal with focuses on supervision, organisation and team performance. People will work
more effectively if know the sense of vision to measure the mission. The transformational theory
defined to leader about how they will communicate their vision in manner that create a
co9llective purpose of unity. In the health and social care, this theory explained about different
work module which is going on a clinic. Hannah deal with the supervision of medication,
operational, and staffing which is essential component. In health care, the collective vision is to
make care and provide better service to patient and retaliate the major issue which is sometime
create the unwanted disturbance (Laumer and et. al., 2016).
Collaborative leadership: collaborative leadership defined the combination and coordination
which is taken by two individual in together to perform any task. This theory helps to connect the
two individual in single task which take short time of interval to complete the task. In the
healthcare, the collaborative behaviour is always performed for example while in surgery the
doctors make a combination with nurse and while in medication they create a collaboration with
pharmacist and patient, so healthcare is totally based on collaboration and team work. And such
collaboration promote the basic understanding of various culture and which help to make
integrated factor and interdependency with many of stakeholder. In this case Hannah must create
a model to raise the the level of motivation, and nurture the interdependency between the various
healthcare staff (Lee and et. al., 2018).
Conflict management: The conflict is a pervasive behaviour within a health care organisation
which may raises due to the lack of communication developed and potentiated result in the
failure of working. The healthcare leader must be adopt the suitable condition for handling
conflict in different phase with the goal of creating positive outcome for all. Leader strategies
include competition, compromise, accommodation, bargaining, mediation, seeking goals, and
vision to make clear solution of conflict (Mroz and et. al., 2018).
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Shared leadership: In this, healthcare worker will take direct responsibility for their patient who
do not response well in leadership to lead the highly engaged healthcare professional. This
leadership needs to focus on the development of effective collaboration and goal relationship
through support and service through the task delegation. Shared leadership is a systematic
approach of team level management that boost the power staff within the decision making
operation. The selected organisation must offers the new opportunities to the particular employee
to manage and develop within the group and is effective at improving the task environment and
career satisfaction.
Distributed leadership: the distribution is ongoing when the organisation want develop himself
in global level then they widely distributed. Which has been recognized this by becoming less
systematic and more collaborative in their approach of leadership quality. The distributed
leadership approach 4 categories:
 Sense making: the ability to understand the business changes time to time.
 Relating: trust built relationship and highly engaged culture ow work.
 Visioning: creating picture of a desired work for future that dose in the organisation.
 Inventing: formulating new techniques to do task or overcoming with problems.
All the approach are must known by the leader to make a significant goal and help to
finding the way pursuing in objective of organisation.
Ethical leadership: the effective leadership help in the development of working lives with
healthcare staff which provide the patient outcome and satisfaction. And create the fate of
organisation. Leader must be avoid by making some risky strategies, underlying the value and
believes and no need to favour these decision which is making other expenses which make loss
in organisation by developing bad impact in staff and workers.
Functional oriented healthcare leadership: there are various type of problem faced by clinic
which makes the complex setting of a modern healthcare service are such as changing in needs,
enhancing the patient expectations and the high value of new treatment and intervention (Rego
and et. al., 2019).
STAGES OF TEAM DEVELOPMENT AND LEADERSHIP STYLE
Team development is the process of learning where everyone effectively work together.
Team goes through different stages during the development. An educational psychologies, Bruce
Tuckman has identifies the five stages for the team development which every team need to
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follow to becoming high performing team. These five stages are forming, storming, norming,
performing and adjourning respectively.
Forming Stage:
It is the first stage of team development. In this stage every member of team is excited for
being a part of the team. In this stage team leader need to clarify the team goal and provide the
direction related with the project they are going to work on. Hannah need to form the team which
are professional in their field and having the health care experience or they need to train them in
this step. She need to make the team on some basis like on educational qualification, on basis of
skill, on basis of knowledge etc. through which the team can perform well. As she don't have the
knowledge about the leadership, so she need to have some experience people in her team who
can also0 help in forming team and can help in to reach the objective. She need to clear the team
for what they are formed as a team, she also need to answer many of the questions which her
team member are looking for. The main question of the team member is “Will I fit for the team?”
The all member need to built trust regarding each other. Autocratic style can be applied
here because team is new and knowing the way to achiever the goal. Here, this style help them
out to get the work done. The Authoritative style can also be follow by mapping the way and
engaging their employees (Ribeiro and et. al., 2020).
Storming Stage:
This is the second stage and it the critical and the most difficult stage of team
development. You will feel that there is nothing like the starting stage which you have feel that
time, and you need to deal with it. Here, in the new team Hunnah need to manage the team
because like relationship you will know later that the team is facing some issue or conflict with
the team members due to different style of each team member. This stage also include the
frustration and many disagreement about the team goal and expectations,. Here, Hunnah as the
team leader she need to refocus her team for its goal with breaking the larger goal in the smaller
one. It is OK to being little frustrated during the storming process. Hunnah need to use the
pacesetting style where leader pushes the team member to do as they do. This made their team
member to push hard and fast to finish line (Rudolph and et. al., 2017).
Norming Stage:
This is stage comes after the Storming stage. Here the conflict of the team member has
been resolved and they are able to work together with each other and also they appreciate each
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other work and there is some unity in the team which is good for working as a team. Everyone
works as a team and contributing in work. In this stage the democratic sty;e is followed up where
team leader ask the team members thoughts. Here, the team of Hunnah can experience the team
spirit and can able to communicate with each other in frequent manner which is good for her
team and team starts to develop their own language which can also be some nickname for their
team members. Due to removed conflict team member are able to focus on the goal which can
see as the increase in the productivity. In this stage, Hunnah need not to be involved in the team.
Team can itself take the decision which make the team leader to work on different areas.
Performing Stage:
This is the stage where the team is functioning at very high level. The main focus of the
team is here to reach to goal as a group. In this stage, democratic style includes the opinion and
the coaching style gives people a little direction to get their ability to peak for what they are
capable of. Hannah need not to worry about the team, the team is able to take decision, to resolve
their conflict as a team and can perform all the work which are under them which is needed to
done. There is no any effect of the conflict when there it is. Team member are able to take the
conflict aside not show any effect on the team work. In this the team reach to the Forming stage
when there is any new member in the team, also they can reach to the Storming stage when any
of the team member starts to work individually or independently. Affiliation style is used here in
this stage where the emotional support is given to the team members.
Adjourning Stage:
It is the last stage where the team is going to end and the team members are moving to
different directions. Team disbands when the work or goal of the team has been finished or
achieved respectively. In this stage the Hannah need to be happy that her team has achieved the
team goal for which she has established the team. She need to give the team member some time
to celebrate their achievement. In context to Hannah, she is having the health care team which is
not going to finish their team work which should always require the team. It may be chances that
she will require some different team which are having some different ability which is required
during that time (Shepherd-Jones and et. al., 2018).
RECOMMANDATION FOR OPEN COMMUNICATION
Effective communication is one of the most important in the health care department. And
also the motivation theories help to built the confidence in the employee where the new
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organisation must be taken drive the theories of motivation for the better work an make the spirit
of working in employee’s Here, Hannah is the main body of the healthcare where she is the one
who take care of all the task and all the responsibility related to the healthcare where she is
playing all the role like HR, marketing head, finance manager and the whole management. Open
communication is the key for encouraging the health care team for working together to handle
different issues. Hannah need to finish the communication gap between their team members and
staff for the better understanding the situation related with the patients. There are some steps
which should require for the effective communication.
Open door policy:
This says that, to openly communicate with your team Hannah need to form the open
door policy in which everyone feels free to talk with and which give them the confidence to
work in proper manner. This give the confidence in the team or staff individually that he or she is
the part of the that team and matters in the company. This also encourages the interaction
between the colleagues when there is open door policy which offers the transparency massage to
the team which further help in building trust and clarity.
Encourage two way feedback:
In a research, it is seen that about 75% of employees prefer to stay in the company which
gives value to their opinions and related concern. Manager should encourage the two way
feedback, this is the better way to get better. Hannah need to use this in her health care where
this will help to make the better communication with the employees and the higher authority.
The manager should be positive in nature to have the feedback in the constructive way rather
than taking it negatively.
Clarity of responsibility and roles:
On average workplace, miscommunication and unclear instruction from the higher
authority or the management team leads to many problems. When they are not clear about the
requirement then there is the chance of not meeting the correct standard. By clarifying the roles
and responsibility of the team member, Hannah is able to skip the first and major hurdle to make
the work done with the correct standard.
Built the team spirit:
Team will communicate better when they gets on well. In the team, building the team
spirit not only gives the opportunity the team member to get to know each other better but also
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this helps in creating a better environment where each and everyone thinks of having a good
investment to the company. Hannah need to work hard on this because she don't have the
leadership knowledge which can help her out to make the team spirit where her staffs and team
able to make this happen.
Using time wisely:
Coffee break or Tea break is one of the time when every individual forgets their work and
talk informally to other people or with other team members. Hannah need to make this time as
important as the work where everyone is allowed to talk whatever they want rather than the work
which makes them feel free from the work pressure (Takai 2016).
Using appropriate forms of communication:
It is the demand of the situation for selecting the different form of communication where
face to face communication is one of the best way. Emails can also be the form but the problem
is there that it become full soon.
CONCLUSION
As per the context, the leadership is a unique quality which is featured in any
organisation to boost up the company and their goal. Their are different leadership quality and
theories which driven in industry to promote the organisation, as per discussed text, leadership is
required in social and healthcare department to lead for effective caring, medication, service and
social well being to adopted. The motivation is also a part of organisation where the leader must
create the spirit of working by motivating the employee’s.
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