Managing Lean Project for FIFA 2018 World Cup

Running head:MANAGING LEAN PROJECT
Managing Lean Project
(FIFA 2018 World Cup football tournament)
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Author Note

1MANAGING LEAN PROJECT
Executive summary
In this study, lean projects are managed under the case study of FIFA World Cup 2018, Football
World Cup. Here the different voice of customers, critical to customer requirements, essential to
quality parameters has been analysed. Then the lean project deployment methods for FIFA are
demonstrated. Then it is understood under the lights of PMBOK, PRINCE2, Agile Practices and
Lean Six Sigma techniques are outlined in this situation.

2MANAGING LEAN PROJECT
Discussion on lean project management under the case study of FIFA 2018
Football World Cup:
Introduction:
Lean projects aim to quantify value and decrease unwanted elements in projects. Thus more
value is created for a customer through few resources. In this study managing a Lean project is
understood under the case scenario of FIFA 2018 Football World Cup.
The event has taken place in Russia. It is regarded as the first world cup event that is held in
Eastern Europe. To understand how lean project are managed in this scenario, the study discusses
various elements like CTQ or Critical to Quality parameters, CCR or Critical to Customer
Requirement and VOC or Voice of Customer. Next, different deployment methods of a lean project
with investigating, Lean Six Sigma, Agile Practices, PRINCE 2 AND PMBOK guidelines are also
highlighted in the report.
1. Voice of Customer AT FIFA 2018:
Voice of Customer is the method of handling feedbacks to requirements from external to
internal customers. This is to supply their customers with the most effective product and service
quality. Here, the entire procedure has been to become proactive and consistently capture a change
in requirements of customers within the proper time (Drohomeretski et al., 2014). Thus it should be
used to demonstrate various unstated and stated necessities for clients. For FIFA, it is captured
through multiple ways like focus groups, customer specifications, field reports, warranty logs and
complaint logs. Here, the data utilised for identifying quality attributes ate required or supplied
elements and material to include product and process. Voice of Customers is also used for analysing

3MANAGING LEAN PROJECT
how the services and products of the event have been meeting CTQ requirements. This has also been
supplying large data as per new services, and products are concerned. This is to achieve various
necessities for customers. Here, FIFA has tuned to VOC that is based on their quality development
project of Six Sigma (Cheng, 2017). The event responsive and attuned to customer necessitates
having internal tracks to provide services and products offering value that customers have wished to
pay (Elias, 2016). Retrieving VOC data is designed on Six Sigma methods. This from the previous
stages to create a project charter, VCOC data are needed to understand the ultimate outcomes.
However, it must be reminded that obtaining VOC has not been anything that companies
have been performing just one as the define phase of Six Sigma goes on. Since the customers have
been defining the quality and value of services and products produced by organisations, the
requirements of customers are found to be changing consistently. This has been attuned to VOC that
is complicated to raise sales revenue by satisfying customers (Galily & Samuel-Azran, 2018).
However, it can be said that Six Sigma has not been acknowledging the significance of customer
awareness. This has been thriving to infuse awareness to all kinds of aspects of FIFA World Cup. It
has made customers receive value and quality has a primary part of the event.
2. Critical to Customer Requirements:
To understand customer requirements, VOC has been collecting many raw and naïve data.
This has required careful business insights that are converted into elements. Here, a group of experts
has been accessing VOC and determining the perquisites of FIFA’s customers as essential
parameters. Here, for instance, the FIFA has planned to develop a call centre that has been
supporting solving of complaints with product lines. This has collected VOC of customers over the
same. Here, one of the VOC of customers is to get their complaint been solved. This customer
requirement has needed a quicker resolution (Galily & Samuel-Azran, 2018). Then there is