Legislation and Ethics in Travel and Tourism

This document provides an explanation of contract legislation in relation to travel and tourism customers, including the elements of a contract and the importance of certainty and acceptance. It also explains consumer protection legislation in relation to travel and tourism customers, including laws such as trade description and consumer protection act.

A contract refers as legal relationship among two or
more than two parties for the products and services
in conversation of intellection that is enforceable by
law. Each and every travel organisation has a
bidding contract with the client setting out the
information of payment and services. Fro example,
there are several contract elements which can be
relevant to Easy Travel Ltd which are defined as
follows:
Certainty- This element indicates to the validity of the
contract. For instant, if a tourist and guest want to stay
in the hotel for some days then the individual should
provide required details that how many days the person
want to stay in the hotel. A holiday contract should
include different kind of agreements like package
details, regulation of customer, agreement between two
parties and others.
Offers- It is an important component to make
contract. There are two parties in which one have to
made the offer to the another party. If other party
adept the offer the both are in the contract. For
example, in tourism industry, the business is run by
making contract. In this industry numerous
organisation make contract with each other so that
they can sustain long term like a holiday maker firm
make contract with a transport company so that they
can offer good services to their customers.
Acceptance- It is another element in which if a
individual take the offer then it is known as
acceptance. In tourism sector, when the traveller
make communication with the travel agent about
holiday package. Then the person will determine that
the customer will purchase tour package which is
called as acceptance.
Legislation and Ethics in travel and tourism
3.1 Explanation of contract legislation in relation to travel and tourism customers

There are different laws and regulations which are
developed and formulated by the government of
the nations to provide protection to the customers
from unexpected things, frauds and others. Some
consumer protection laws are defined as below:
Trade description, 1968- This act help in protecting
customer from misdescription of goods and
services, provided by the hotel. Hotels are
considering under the indebtedness that offers the
products and services as per the statement of
products. This law is beneficial to the target
audiences because it protects them about wrong
information of the goods and services which are
traded.
Consumer Protection Act 1987- it is another act
which is effective and helpful to provide protection
to the customers and their personal information.
For example, a customer an t to take the benefits of
a hotel organisation then there, the individuals
share their personal information like identity,
contact number and others.
During the time of payment, some people prefer
online payment and in this way the account detail
also share with others. So secure and protect the
consumer identity and their personal information,
this law is followed by different kind of
Regulation 2008- In the company, by following this act,
the potential client are protected from unfair trade
practices. It refers to work which perform against
legislation and any ineffective information which is
mentioned in any brochure, books, article and affiliated
cto tour package.
3.2 Explain consumer protection legislation in relation to travel and tourism customers