Legislation and Ethics in the Travel and Tourism Sector: A Comprehensive Analysis

Legislation and Ethics in Travel and Tourism Sector
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Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
1.1 Explain the legal and regulatory framework of the travel and tourism sector.......................4
1.2 Discuss surface, sea and air transport law in relation to the carriage of passengers within
the legal and regulatory framework.............................................................................................7
Task 2...............................................................................................................................................9
2.1 Evaluate the impact of principle of health, safety and security legislation on the travel and
tourism sector...............................................................................................................................9
2.2 Analyse legislation that relates to equality..........................................................................10
Task 3.............................................................................................................................................11
3.1 Explain contract legislation in relation to travel and tourism customers.............................11
3.2 Explain consumer protection legislation in relation to travel and tourism customers.........13
Task 4.............................................................................................................................................16
4.1 Analyse ethical dilemmas faced by the travel and tourism sector.......................................17
4.2 Analyse the Corporate Social Responsibility (CSR) of a specified travel and tourism
business......................................................................................................................................18
Conclusion.....................................................................................................................................19
References......................................................................................................................................20
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Introduction
This report analyses the diverse aspects of travel and tourism with their legislation. It is
fragmented into four parts. The first part helps to understand the regulatory and legal frame work
in context to travel and tourism sector. It also discusses the laws in relation to the passenger such
as sea, surface and air transport. In part second it evaluates the legislation in respect of health,
safety and security and also the concept of equality. The third part helps to analyses the concept
of the consumer in relation to the Thomas cook with the help of different legislation. The fourth
part helps to understand the role and significance of business ethics and dilemmas that can face
by the tourism and travel sector. It also emphasis on the concept of CSR and how it helps to the
community.
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Task 1
1.1 Explain the legal and regulatory framework of the travel and tourism sector.
Introduction
This leaflet, explain the
various regulations and
legislation in the context of
the tourism as well as
travel. It includes the
different regulations such
as Strategic Rail Authority
(SRA), Health and safety
commission (HSC), Air
Travel Operators Licensing
(ATOL). Regulation
ensures the contractual
obligations between the
parties.
Package Tours Regulations
1992:
A package tour is the package
holiday that consists of the
accommodation and transport
and sold by the vendor. The
package holidays are
organized by the tour operator
and that sold the services to
the customer. It is essential
for the Thomas cook to follow
the rules and regulations. The
package tour is governed by
the package tours regulations
1992(Coteanu, 2017).
Development of Tourism Act,
1969:
This act is related to the issue
of British Tourist Authority
that helps to expand and
promote the development of
tourism. They also provide
the finance and funds to
Conclusion
From the leaflet, it can be
determined that there are diverse
legislation and regulations that
support and provide the aids to
organization to perform their
obligations and rights.
Legal framework: There
are diverse measures that
can be performed in the
organization.
Health and safety
commission
It is the statutory body that
can be established under
the UK law. It is governed
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under the Health and Safety
at work Act, 1974. It
ensures the safety and
healthy environment at the
work place. It also
encourages the individuals
to achieve the operations of
the objectives.
Air Travel Organiser’s
licensing (ATOL):
It is necessary for the
operators to hold the ATOL
license, without that license
they can’t be able to
perform the contract. The
main objective of the
ATOL is to provide the
refunds that can be affected
by the activity and due to
that they can’t provide the
services to their customers.
modify the existing hotels and
form the hotels and
restaurants.
Regulatory Framework:
Different regulations are
framed for the sector of travel
and tourism. It consists of
Health and Safety Executive
(HSE) and Strategic Rail
Authority (SRA).
Regulations are incorporated
to the tourism as well as travel
sector. It consists of Health
and Safety Executive (HRA)
and Strategic Rail Authority
(SRA)
Strategic Rail Authority
(SRA)
It provides the strategic
direction to the railway
industry. The main function
of this authority is to ensure
and awards the compliance
with the passenger with rail
franchises(Moutinho and
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