Legislation and Ethics in Tourism and Travel Sector
Added on 2020-12-29
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legislation and ethics intourism and travel sector
INTRODUCTIONHospitality industry is defined as service sectors which includes food, lodging, drink,theme parks, cruise line, travelling, transportation and additional fields within travel and tourism.This sector depends on availability of disposable income and leisure time. The travel and tourismindustry is significant for providing benefits and due to increase in commercial activity it helpsin creating growth and demand for other many industries (Bentley and et. al., 2012). This helpsin generating more employment opportunities and increasing sales revenues for development. Inorder to run travel and tourism sector, various legal and regulatory framework has been set bygovernment. The given assignment is based on Thomas Cook which was founded in 1841 atEngland, United Kingdom. The products of respective company are package holidays, cruiseline, hotels and resorts, airlines and service is travel agencies. This report covers various legal,regulatory framework and various laws like surface, air and sea to carriage of passengers fortravel and tourism. It has covered impact of different principles such as health, safety, equalityand security. It also highlight about contract legislation and consumer protection legislation ontravel and tourism. There are some dilemmas faced by travel and tourism industry and their CSRactivities are discussed for improving it. TASK 11.1 legal and regulatory framework of travel and tourism sectorTravel and tourism industry legislation are mainly concerned, focused and connectedwith each other. Tourism sectors includes suppliers, consumers, business organisations, sellers,contracts, consumers, hospitality and so on (Botterill, Pennings and Mainil, 2013). When allthese factors interact with each other then legislation plays an important role in achieving goalsand objectives. Here, legal framework is considered as system rules which governs for makingdecision whereas regulatory framework helps in suggesting system for enforcing codifiedlegislations. With change in time, travel and tourism industry has grown significantly whichleads country to formulate different legal and regulatory framework for such sectors. Some ofthem are described below:Development of Tourism Act, 1969- This act was introduced by British Tourist Authorityand Tourist Boards for Wales, Scotland and England for promoting development of tourism andwithin great Britain. This act helps in encouraging individual to visit Britain and provide holiday1
package to all interested consumers. people. It has mainly focus Britain and improving touristamenities and facilities. This body is providing assistance for altering, extending and improvingexisting hotels in region to provide high quality services. There are various powers, functionsand responsibility lies within authority and board for improving tourism sector in Britain such asincreasing number of tourist, providing them facilities. This act was mainly formulated toprovide assistance to develop tourism and give all necessary and required facilities to people andconsumers. The development made under this laws are: developing facilities for tourist,increasing services. This laws helps in increasing profitability of nation as tourists were providedwith all facilities that encourage them to visit the places.Transports Acts 1980 and 1985- This act is accountable for deregulation of services ofbus and has introduced services for private bus globally. This act also ended licensingregulations which affect express tours and coach routes of over 30 miles that leads competitionamong private and national public buses (Buhalis, Darcy and Ambrose, 2012). The act broughtderegulation and it occurs when government decided to remove restrictions on businessoperation. This act helps private buses to operate at any route providing cheaper travel and moreplaces to visit. It helps tourist to find cheaper transport than before and allow more people totravel anywhere. Package Travel, Package Holidays and Package Tours Regulations 1992- This lawscontrols and establish tour operators for their customers and remedies for them. All the touroperators providing services in UK should follow such legislation. These act has imposedvarious duties and responsibilities on tour operators to do fair dealing with tourists. This act alsocontain remedies which can be faced by consumers in unfair dealing or treatments. The mainobjectives of installing tourism legislations are developing sector in regulated manner,establishing right and obligations of people and organisation and standard procedures (Chuangand et. al., 2014). The regulation which can affect tourism laws are health and safetycommission, international air transport association, strategic rail authority.1.2 Surface, Sea and Air transport law for carriage of passengersAccording to Athens Convention, carrier is defined as an individual involving in carriagecontract with carrier and passenger is defined as people who is carried through ship. The laws ofcarriage laws that is applicable for travel and tourism sector are as follows:2
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