Legislation and Ethics in Travel and Tourism Sector

Legislation and Ethics in
Travel and Tourism
Sector

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
1.2 Legal and regulatory framework of travel and tourism sector..............................................4
1.2 Surface, sea and air transport law in relation to carriage of passengers................................6
TASK 2 ...........................................................................................................................................7
2.1 Impacts of safety and security legislation on tourism sector................................................7
2.2 Analysis of equality legislation.............................................................................................9
TASK 3..........................................................................................................................................10
3.1 Contract legislation in relation to travel and tourism customers.........................................10
3.2 Consumer protection legislation in travel and tourism customers......................................11
TASK 4..........................................................................................................................................12
4.1 Analysis of ethical dilemmas faced by tourism sector........................................................12
4.2 Analysis of corporate social responsibility........................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
The tourism industry is most growing industry in UK market. People are continuously
engaged in enchanting the services of the tourist industry. The company is dealing with the
various destination of the world and involved in service providing to the customers. This
involves various laws to be followed in tourism industry. The legal frame work of the countries
helps in development of tourist industry legally and ethically (Battour, Ismail and Battor, 2010).
The tourist visit to new destination in various location of world and there may happen something
unlawful to them. So, government of different countries defined various laws related to the travel
and tourism sector. There may be some criminal act with tourist or may be fraud by tourist
company to client. So, to protect various rights of employee tourist different laws are introduced
in UK legislation.
This report studies the various law related to the tourism ensuring the compensation from
the defended party. The legalisation in travel industry plays very important role in development
and in smoothing the operations of tourism service sector. This provide protection to the
company , employee, visitors. This legal laws also includes various laws related to airlines
company, hotel industries.
TASK 1
1.2 Legal and regulatory framework of travel and tourism sector
The tourism industry is having a large importance of the legislation in the development of
business as they provide an lawful agenda to the activities of tourism services. The tourism an
the legislations are interconnected. The tourism industry is having engagement of various
persons like sellers, suppliers, consumer, contracts etc. that influence the functioning of the
tourist industry (Bentley and et.al., 2012). This conclude need of legislation in controlling and
monitoring of various factors like consumer behaviour, different contact between agent and
tourist, hospitality services etc. For ethical development of these factors there is need of
government regulation and laws related to the tourism industry.
The Legal framework of any industry involves the different laws and rules that helps in
decision making process. This involves various provision that can be utilised in making decision
about any unlawful act. The regulatory framework is defined as the methods of enforcing the
law by legislation. This helps in providing the protection of law defined in legal framework of

legislation. Tourism Act 1969 developed by government to provided various laws related to the
tourism sector. This law include the collective functioning of various companies for development
of tourism industry like airlines companies, hotel and restaurants, transportation service industry
etc. This is regulated by UK government ion the country (Buhalis and Darcy, 2011). This also
involves the British tourist authority. The laws of tourism includes various legislation provisions
related to the health and safety; environment protection law; company act; contract act. The
various legislation defined by UK government are:
 Transports Act 1980-1985: this act in-acted after the issue of termination of express
coach routes of more than 30 miles by the licensing laws. This is found that it increases
high competition in the private transport service provider and the public service provider.
After making some changes in legalisation the govern met of UK provided licensing to
the private buses to operate in all routes.
 Package travel, package tours and package holidays regulations 1992: This law defines
the various packages related to the tourism depending upon the tourist needs should be
provided by the travel company. It is the responsibility of tour organiser to provide all
facilities designed in tour package. The tour holiday package should be comprises of the
basic requirement of the tourist needed while making travelling for some destination.
 Consumer protection Act: this protects the rights of consumer of services from the
unlawful activities carried out by earning own profit and for commercial benefits.
 Healthy and safety legislation: this ensure the protection of consumer, employee from the
risky situation. This ensures the company to take all safety measures while engaged in the
exploitation of services of tourism industry (Camus, Hikkerova and Sahut, 2012).
 Licensing act 2003: This provides selling out the alcohol at authorised location by the
government of UK. If someone founds the person is selling alcohol in late night without
approval then court can stay on orders and can deny the licensing of the particular person
shop.
 Sexual offence: This law ensures protection from any sexual harassment activities during
the time of trip or in the office premises with women employee of the travel and tourism
industry.
 Data protection act 1998
The basic goals and objective of the tourism legislation are: