Legislation & Ethics in the Travel and Tourism Sector
Added on 2020-11-12
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Legislation and Ethics in the Travel and Tourism sector
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Presenting the legal and regulatory framework of travel and tourism sector...................11.2 Describing surface, sea and air transport law in relation to carriage of passengers.........2TASK 2............................................................................................................................................32.1 Evaluating the impact of Health, safety and security legislation on travel and tourismsector.......................................................................................................................................32.2 Presenting legislation related to equality..........................................................................5TASK 3............................................................................................................................................63.1 Explaining contract legislation in relation to travel and tourism customers....................63.2 Describing consumer protection legislation in relation to travel and tourism customers7TASK 4............................................................................................................................................84.1 Presenting ethical dilemmas face by travel and tourism industry....................................84.2 Presenting Corporate Social Responsibilities of Thomas Cook.....................................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................13
INTRODUCTIONTravel and tourism industry also affect from different laws and legislation. The presentreport helps to understand legal and regulatory framework such as health, safety, security andconsumer protection laws in travel and tourism. The report deals with Thomas Cook which isone of leading travel agency in UK, who is offering variety of services to their customers such asproviding online booking, offer different tour packages at reasonable rate. The report alsopresent different laws and legislation which directly affects sector of tour and travel industry. Itexplains surface, sea and air transport laws in relation to carriage of passengers and also evaluatethe impacts of principles of different legal laws on travel and tourism sector. The report presentscontract legislation in relation to tourism sector and also describes consumer protection law. Itanalyses ethical dilemmas faced by a sector and also present Corporate Social Responsibility(CSR) policy of Thomas Cook.TASK 11.1 Presenting the legal and regulatory framework of travel and tourism sectorLegal and regulatory framework plays a significant role in travel and tourism sector. Thelegal framework is a set of rules which help in decision making while regulatory frameworksuggest a system to run a business in a systematic way (Visser and Tolhurst, 2017). From lastmany years, UK observed a steady growth in commercial enterprise industry and it is necessaryto have tourism legislations whose main objective are to provide standard procedures in traveland tour sector, develop business enterprise in regulated manner and establish right andobligations of people where all organizations are involved. The tourist legislations has many actswhich are mentioned below:Development of Tourism Act, 1969: The act was developed by British TouristAuthority Boards in order to promote a development of tourism in Great Britain. The law alsohelp in improvement of existing hotels and give them financial assistances for extension of newhotel. It also laid down various rules and regulations related to tourist industry.Transport Act, 1980 and 1985: The Transport Act, 1980 was introduced forderegulation of coach services in UK and affect the express coach routes as well as tour(Lauritsen and Perks, 2015). This lead to further increase in competition between national and1
private bus companies but the Transport Act, 1985 de- regularised again bus services and allowprivate buses to operate all routes in UK.Regulatory framework that affect tourism laws of a country are as follows:International Air Transport Association (IATA): This deal with association of worldairlines. Safety and security are their first priority and they help to create awareness related toenvironment.Civil Aviation Authority (CAA): This is a government agency which requires regularupdates related to laws and regulations and also deal with security of customers while travellingwith air transport. (Martínez-Aires, Rubio Gámez and Gibb, 2016).Health and Safety Commission (HSC): The commission mostly regulated the act ofHealth and Safety 1974 for customers who live in UK. This body generally provide safety toboth employees as well as employers. This act includes six to nine peoples who are appointed bysecretary of state (Travel and Tourism legislation, 2018). Association of British travel Agency (ABTA): This agency mainly deal directly withtravel agents as well as tour operators in UK and have good control over them. There are around1200 companies with 5000 travel agents, which operate more than 900 tour operators companiesin all over world(Sullivan, 2018). They always try to maintain high standard because of havingsuch a high network in a country. 1.2 Describing surface, sea and air transport law in relation to carriage of passengersThere are many laws which come under surface, sea and air transport law which wouldbe regarded as a liability of passengers, these laws are describe below:Surface Law: The surface law mainly deals with passenger who are travelling with roadtransport and under this Carriage by Railway Act, 1972 which mainly deals with or concern withinternational passengers and it also included luggage of them (Lundgren and McMakin, 2018).If they found any damage related to a carriages then only carrier is obliged to pay for passenger'sregistered luggage. Another law under surface legal document is International Carriage ofPassengers by Road Act, 1979 that help to protect them with carrier's permissions. This law alsohelp tourist while travelling and also contributes towards development of goods as well aspassengers.Sea Law: The sea law deal with those passengers who are travelling through watertransportation. The International Maritime Organization is formed by UK government to ensure2
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