Legislation and Ethics in Travel and Tourism Sector

Legislation and ethics in travel
and tourism sector

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
1.1 Legal and regulatory framework in travel and tourism sector..............................................1
TASK 2 ...........................................................................................................................................1
2.1 Evaluating the impact of the principles of health, safety, security and equality legislations
on the travel and tourism sector.................................................................................................1
2.2 Analysing law relating to equality .......................................................................................3
TASK 3............................................................................................................................................4
3.1 Contract Legislations relating to travel and tourism sector..................................................4
TASK 4 ...........................................................................................................................................4
4.1 Analysing ethical dilemma faced by travel and tourism sector............................................4
4.2 Analysing Corporate Social Responsibility (CSR) ..............................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Legislations and ethics in tourism sector are connected with laws that governs the travel
agencies, hospitality firms and airports. These legislations are concerned with the safety of
travellers and tourists, environmental protection, corporate laws etc. These are formed for
assuring the seamless functioning of this sector in UK. Regulated activities of hospitality sector
ensures good living standards of the people working in this industry. Organisations adhering to
ethics and laws builds the good image of tourism of the whole country(Keller, 2015). The
present report will cover the training event for retail travel consultants in which legal and
regulatory framework of this sector will be discussed along with land, sea and airport transport
laws prevailing in the England and Wales.
Other section of the project report will focus on impact of health, safety and security laws
on tourism sector and analysis of equality law in the country. Contract legislations relating to
tourists and travellers and consumer protection laws will be highlighted in this project report.
The last segment of the project will give importance to issues such as ethical dilemmas faced by
the travel and tourism industry and an analysis corporate social responsibility policy formulated
for hospitality industry.
TASK 1
1.1 Legal and regulatory framework in travel and tourism sector
Enclosed in leaflets
TASK 2
2.1 Evaluating the impact of the principles of health, safety, security and equality legislations on
the travel and tourism sector
TUI Travel Plc , a British tour operator based in Crawley, West Sussex. The company
operates in an environment where it has to ensure safety, security of its employees and its
customers. The firm also has to ensure that equality prevails in its operations in terms of paying
equal wages, not discriminating anyone on the basis of gender, religion etc. This is done so that
organisation never faces any penalties regrading these aspects of legislations. Non compliances
of legislations results into creation of bad reputation of the tour operator (Joppe, 2016).
The primary objective for establishing such legislations is to govern the development of
travel and tourism industry in United Kingdom. Legislations aims to achieve this by developing
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obligations, rights and remedies for the people who are connected with this sector. The impact of
various of laws on TUI is discussed below:
Health and safety at Work, 1974 : This act is concerned with regulating, encouraging
and enforcing the health and safety practises at the workplace in the country. This act defines the
duties and responsibilities of employers, employees, suppliers of inputs in the travel and tourism
sector of United Kingdom. The act have laid down approved code of conduct. These code of
conduct are related to the harmful activities at the workplace which might makes the employers
liable in the event of any accident causing serious injuries and death of employees(Health and
Safety at Work etc Act 1974, 2019).
Impact of Health and Safety Act
Duties of TUI:
 Providing and maintaining workplace free of riskless activities.
 Ensuring proper safety for its employees to a reasonable extent in relation to handling,
transporting and storage of materials that can cause risk to health. Appropriate provisioning of first aid for the safety of the people working in the
organisation.
Duties of employees:
The employees of TUI have certain responsibilities which they need to fulfil.
 Reasonably taking care of themselves and of others who are affected by their acts.
 Making everyone aware of the hazardous activities at the workplace like open wire, short
circuit, activities potential of causing fire accident etc., and report the same to the top
management of the TUI.
 Whenever training sessions are held in the company regrading maintaining safety and
security at the workplace, they should deliberately attend such sessions.
Data Protection Act, 2018 : This act is an upgraded version of Data Protection Act,
1998. The law goes in coordination with European Union's General Data Regulations. The act
provides provisions for protecting the personal data of employees by the employers. This law
imposes penalties for offences of obtaining and disclosing the employee.
Impact of Data Protection Act on TUI : TUI has a strict policy regrading this legislation.
It respects the privacy of its employees and do not leak or disclose any information to anyone,
not even to their family members. The reason for following such a strict policy is the huge
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