Legislation and Ethics in Travel and Tourism: A Comprehensive Analysis

Legislation and Ethics in Travel and Tourism
Sector
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Table of Contents
Introduction.................................................................................................................................................3
Task 1..........................................................................................................................................................4
1.1 Explain the legal and regulatory framework of the travel and tourism sector....................................4
1.2 Discuss surface, sea and air transport law in relation to the carriage of passengers within the legal
and regulatory framework........................................................................................................................6
Task 2..........................................................................................................................................................8
2.1 Evaluate the impact of principle of health, safety and security legislation on the travel and tourism
sector.......................................................................................................................................................8
2.2 Analyse legislation that relates to equality.......................................................................................10
Task 3........................................................................................................................................................12
3.1 Explain contract legislation in relation to travel and tourism customers..........................................12
3.2 Explain consumer protection legislation in relation to travel and tourism customers......................14
Task 4........................................................................................................................................................16
4.1 Analyse ethical dilemmas faced by the travel and tourism sector....................................................17
4.2 Analyse the Corporate Social Responsibility (CSR) of a specified travel and tourism business......19
Conclusion.................................................................................................................................................21
References.................................................................................................................................................22
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Introduction
Laws and norms are necessary for regulating and monitoring the activities and operations which
are related to the organisation. As an organisation operates in the community of a nation, there
are certain responsibilities which must be satisfied by the organisation. This assignment includes
the significance of legislation and the various laws which an organisation is liable to follow. It
also includes the role of different personnel involved in the legal system of the U.K. The safety
and health of the employees and the society must make sure by the organisation. Under this
assignment, an understanding of remedies and rights available with the aggrieved party is
explained. It is necessary that an organisation work as per the ethical and moral standards which
will be beneficial for the community.
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Task 1
1.1 Explain the legal and regulatory framework of the travel and tourism sector.
Introduction
This task describes the
different legislations and
regulatory framework in
respect of travel and tourism.
Legal framework covers the
Development of Tourism Act,
1969 and Air Travel
Organisers’ licensing etc.
Regulatory frameworks
include the different bodies
such as Health and Safety
Executive (HSE), Strategic
Rail Authority (SRA).
Air Travel Organiser’s
licensing (ATOL): It
manages through the Civil
Aviation Authority that
provides the protection to the
members of UK regarding the
flights, air holidays. It can be
described as it is the duty of
Thomas cook who deals with
the different services such as
air holiday, flights they must
receive a license from the
civil aviation authority
(CAA). If the tour operators
fail to take license then CAA
ensures that its customers are
either repatriated or they can
receive a refund of payments.
Regulatory Framework:
There is a different regulatory
framework that helps the
travel and tourism industry. It
includes the Health and
Safety Executive (HSE) and
Strategic Rail Authority
(SRA).
Health and Safety Executive
Conclusion
From the above analyses it can
be determined that there are
different regulations and legal
framework that helps the tour
operation in the functioning of
activities.
Legal framework: UK is
exaggerated by the large
number of legislative
measures across the different
activity. These are:
Development of Tourism Act,
1969: It creates the British
Tourist Authority (BTA)
which encourages the people
who are living overseas to
visit the Britain and also
influence them to take
holidays and boost them to
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improve the facilities of
tourism. In 1998, it promotes
the authority around the cross
border and in 2003 it merged
with the English Tourist
Board to create the Britain.
The main aim of visit Britain
is to promote the Great
Britain overseas and to
coordinate the activities of
England( Birmingham, 2018).
(HSE): It observes the safety,
health, illness-related aspects.
It is an independent regulator
that acts in the interest of
public that helps to reduce the
injuries and death across
Great Britain.
Strategic Rail Authority
(SRA): It is the non-
departmental public body
which can be established
under the Transport Act 2000
that provides the different
tactical decisions for the
railway industry.
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1.2 Discuss surface, sea and air transport law in relation to the carriage of passengers
within the legal and regulatory framework.
Introduction
This task evaluates the
different aspects of transport
law in context of
passengers. In this task, it
covers the surface, sea and
air that are governed by
their laws. These aspects
analyse with different
regulations and legislation.
Surface law: The strategic
Railway Authority which
can be performed under the
transport Act 2000. The
main of this body is to
provide the directions and it
protects the passengers’
right. It also handles the
claims of mental disorders,
physical damages. There is
carriage by railway Act,
1972 that deals with the
luggage of passengers
(Wensveen, 2018).
Sea law: Contract law
covers the security and
shipping safety. It also
covers the safety of fire and
guards the passengers
against different equipment.
It helps to inspect the
cargoes and ships across the
area. The main purpose of
this law is to protect the
passenger and prevent them
from the loss.
Air law: this law is
governed by the Airports
Conclusion
From the above analysis it can be
determined that there are certain
laws and regulations in context of
passenger. It analyses the different
laws and regulations for the
protection of passenger.
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