Listening as an Interpersonal Skills in the Workplace PDF

LISTENING AS AN
INTERPERSONAL SKILL IN THE
WORKPLACE

Introduction
• The primary purpose of this paper is to evaluate Listening as one
of the vital interpersonal skills within the workplace
• There are a number of factors which affects the listening
processes and it is, therefore, important to enhance the listening
skill
• The scope of the study is to gain knowledge regarding the
different strategies that can be adopted for enhancing listening
as one of the crucial interpersonal skills
• There are two types of the research methods which are used for
the evaluation of this particular study, they are qualitative and
quantitative

Findings section
 Interpersonal skills can be defined as the skills that are effectively
used by a particular person for interacting with the other people
properly
 The importance of interpersonal skills can be understood by
evaluating the fact that it helps in establishing good communication
needs between the group and the team members within a workplace.
 They are verbal communication, non-verbal communication, listening
skills, negotiation, problem-solving, the formation of decisions and
assertiveness
 Listening helps in evaluating the collaboration and cooperation
among the employees associated with the firm at the workplace

Continued...
 Researchers have defined and categorized listening skills into
different type but there are two main types of listening skills, they are
discriminative and comprehensive listening skills
 The discriminative type of the listening skills is developed at the in
the initial stage of the listening process or more clearly it can be said
that it is developed in the womb before birth
 The second form of listening is reflected as the comprehensive
listening which has its own significance which helps in generating a
deeper understanding of the messages that are effectively
communicated between the persons