Literacy and Communication for Health Care

Literacy and Communication for Health Care
Literacy and Communication for Health Care
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Literacy and Communication for Health Care
Literacy and Communication for Health Care
Introduction
The following write-up uses Scenario 2 that involves a first-year student on clinical placement in
an aged care facility. The student is left alone with a 92-year-old female who has vascular
dementia and the student has to help her take a shower. This paper applies the concept of person-
centred care and how to manage aggression through the use of effective communication during
clinical patient handover among resident nurses in aged care unit and how to manage
communication situation like in the mentioned scenario. The paper also explores the
communication concept in person-centred care and how to address ineffective communication
and nursing communication tools which need improvement in aged care facility during the
patient clinical handover (Sonntag et al., 2016). Today patients’ safety is a fundamental priority
for healthcare facilities and effective communication between resident nurses in aged care unit is
very important in ensuring smooth clinical handover.

Literacy and Communication for Health Care
Identification of the concepts, communication framework, and nursing tools The
communication concept in the case study is person-centred care. It involves a patient in a care
facility that needs effective communicated to enhance the provision of quality care. The
communication framework, on the other hand, includes interaction with the patient,
establishment of the intention for engagement, decision on the interventions to be used,
assessment the interventions impact and evaluation of the implications as a result of information
obtained and taking actions accordingly (Sonntag et al., 2016). The common useful nurse
communication tools applicable in this scenario would include Charting Book, Handheld
Charting Tools, and verbal communication (Tobiano, Whitty, Bucknall, & Chaboyer, 2017).
These nurse communications are applicable in scenario 2 in the following ways: The Handheld
Charting tools help AIN share information electronically with the nursing student on placement
without having to shame them in front of the patient. This small device would be used to charting
clarification on patient information like behaviour change before attending to her shower to
avoid confusing or forgetting critical information (Sonntag et al., 2016). On the other side in this
scenario, AIN could apply verbal communication as a nursing tool to brief on how to handle
patients shower session as well as updates on the patient moods (Tobiano, Whitty, Bucknall, &
Chaboyer, 2017). The other tool most applicable would be the charting book which would help
in communicating both the mental and physical status of the patient.