Integrating Family-Centered Care and Assertive Communication for Effective Patient Recovery

Running head: COMMUNICATION
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COMMUNICATION
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Introduction:
With the aging of Australian, the accurate aged care is crucial for healthy and active
aging of the older population in Australia (Riley, 2015). The case study reflects the fall injury
of Mr. William Taylor, is an elderly managed 86 whose family members are unaware of his
health condition because of inappropriate communicate with family members and inappropriate
nursing literacy of clinical handover of the nurse which led to the miscommuniaction. In the
current context, family-centered care is a concept with assertive communication, as a framework
would be used in this essay. This paper will argue that integrating family-centered care with
accurate handover nursing tool and assertive communication is an effective strategy in promoting
faster recovery and high satisfaction in the older patient. This paper will illustrate Identification
of the concepts, communication framework, and nursing tools, Analysis of the Communication
Scenario and application in the following paragraph.
Identification of the concepts, communication framework, and nursing tools:
In the current context, the concept of family-centered care would be appropriate to
promote the wellbeing of Mr. Tylor. The assertive communication would be an appropriate
framework with Soap as a handover tool for this scenario. In the current scenario, Mr. Tylor is
required to shift to the hospital because of the health injury where his family members have no
idea about the health condition because, in the clinical handover, no mention of family member
was written. On the other hand, family members are required to transparent about the health
condition of Mr. Tylor. As discussed by Giger (2016), family-centered care is suitable which
incorporate family member in the aged care process. The positive aspect of this concept is that
the presence of family member provides the patient with a sense of comfort and safe but negative

COMMUNICATION
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aspect of it is that family members may feel anxious (McMillan et al., 2017). On the other hand,
assertive communication is a suitable framework where communication is a calm and positive
way of expressing individual. The positive aspect of the communication is that nurses being
transparent about the patient which reduce the anxiety of family members and it have no
negative outcome (Williams, Ilten, & Bower, 2016). Lastly, SOAP (subjective, objective,
assessment, and plan) would effect since the positive aspect of it is that documentation employed
by nurses help to provide the overview of the patient to another nurse during handover which
further reduces miscommunication (MacLean et al., 2017).
Analysis of the communication:
In the current context, ineffective communication between family members and the
nurses along with the ineffective communication with handover nurse also observed. In the
scenario, Mr. William Taylor had fall injury and required to transfer to the hospital to the aged
care facility. The triage nurse informed family members with incomplete information such as
Mr. Tylor is hurt and need to go to the hospital neglecting the context of hurt and health issues,
highlighting the ineffective way of communication. As discussed by Mikkonen, Kyngäs and
Kääriäinen (2015), the best way of conveying information regarding the ill patient is to provide
detailed information of the patient to the family members in a calm and positive tone which
would be effective to reduce the anxiety of the family members. According to Williams,
Kemper and Hummert (2016), it is the right of family members to receive detailed information
about the patient through clear and concise communication which is lacking in this scenario.
Consequently, family members were anxious which reflected by their expression of the anger
and unhappiness. According to Deane and Fain (2016), the most suitable attributes of
communicating with family members are providing detailed information of the patient with a