Literature Review: Development for Success in Business

Literature Review: -
Development for
Success in Business
(MN3041QA)
1

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
LITERAUTRE REVIEW................................................................................................................3
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6
2

INTRODUCTION
Emotional intelligence is referred as the capacity to have efficient management of emotions
using skills such as motivation, empathy, social and self-awareness and self-regulation (Di Fabio
and Saklofske, 2018). The emotional characteristics of workforce are becoming a topic of great
importance for human resource management because it encourages more flexible and productive
environment along with the improved work place collaboration. The trend of increasing
emotional intelligence not only affect the personal development but can also have devastating
impact on workplace if not managed appropriately.
With increasing and changing professional or business trends people are paying more
emphasis on psychological health which is vital for wellbeing of individual at all personal,
professional as well as social levels (Rezvani, Khosravi and Ashkanasy, 2018). The skill helps in
understanding the diversity and relationship management with others so that even under complex
or pressure situations one can remain stable and productive. This literature review provides a
critical evaluation of the concept and significance of emotional intelligence through available
literature sources. It also analyses the future needs and methods for improving emotional
intelligence.
LITERAUTRE REVIEW
According to MacCann and et.al., (2020) emotional intelligence or emotional quotient is
defined as the ability of an individual to manage and understand their own emotions in
productive and positive way. It is imperative to manage the emotional swings so that one can
empathise and communicate effectively with others and can overcome the conflicts, stress and
other challenges. O'Connor and et.al., (2019) stated that emotional intelligence is essential for
building strong relationships at workplace as well as in personal life. The lack of this personality
aspect can result in uninformed decisions which can have serious implications. Individuals with
good emotional balance used to make balance decisions with compassion because they
understand that for improved decision making and productivity one must have empathy and self-
regulation. This can be achieved only when physical as well as psychological wellbeing is not
threatened by frequently and rapidly changing emotions.
As per the view of Kotsou and et.al., (2019) emotional intelligence is characterized by
four perspectives. The first perspective is self-management. If individuals are able to control
their emotions in positive way, then they can avoid the impulsive behaviour with better
3