Function of the Front Office reference to different types of accommodation provider

This document discusses the function of the Front Office in different types of accommodation providers. It explores the key roles and responsibilities of the Front Office department, including creating guest databases, handling guest accounts, coordinating guest services, and ensuring guest satisfaction. The document also evaluates the importance of in-house communication and its impact on customer satisfaction.

LO2, LO3, LO4

Table of Contents
INTRODUCTION...........................................................................................................................4
LO1..................................................................................................................................................4
Function of the Front Office reference to different types of accommodation provider...............4
Key roles of the Front Office department....................................................................................5
Critically evaluates.......................................................................................................................6
LO3..................................................................................................................................................6
Key roles of the housekeeping department..................................................................................6
Importance of forecasting linen stock..........................................................................................6
Importance of Interrelationships between housekeeping and other key departments.................7
Evaluate the relationship between the housekeeping department and other key departments....7
Importance of scheduling maintenance or repair work................................................................7
LO4..................................................................................................................................................8
Importance of security within a selected organization................................................................8
the role maintenance....................................................................................................................8
Critically evaluate the importance of communication between the housekeeping and facilities
department for providing effective quality..................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Hospitality industry is growing and serving worldwide which is a very successful working which
is going to be present for the company to be able to have a higher operation. Savoy hotel was
constructed in 1886 and opened in 1889 which is 131 years ago. The company has gained a lot of
experience over years which is going to make the organization be able to have a higher
functioning. The report is going to consist of front office, housekeeping and security aspect of
the hotel. The measures and methods they are using in order to make these departments be able
to operate effectively in the market.
LO1
Function of the Front Office reference to different types of accommodation provider
HOTEL
Hotel often found in the cities and are highly density tourist destination. Hotel is those who offer
lodging and accommodation for a large amount of the people one place.
The role of the front office management is to make sure that they are providing all the necessary
details and are explaining the entire package including all the services the Hotel is giving to their
customer.
MOTEL
Motel originally name for Motorists hotel motels, they maintain a demographical targeted
customers who consisting of travellers for the long distance journey. This is one of the same
service provider like the hotel but have a fewer amenities and bare minimum amenities of
services.
The role of the front office into the Motel are similar to other hospitality service providers as
they need to make sure that they are providing the entire details about the services they are
providing, and they need to make the accurate information with following of all the protocols of
the hospitality industry (Baharin and Hanafi, 2018).
HOSTEL
Hostel are made for the travellers and the travelling wanderer who need places for a short period
and for the limited budget. Hostels work perfectly as a temporary communal of home to the
tourist and best for the solo traveller as they find new people around them.

The role and responsibilities is to provide the entire package stuff and take the procedure of
greeting and explain them about the entire facilities.
Key roles of the Front Office department.
There are a lot of roles and responsibilities of the Front office department of The Savoy Hotel are
as follows: -
 Creating guest database.
Creating customer database refer to the process and roles of the front office to make the exact
data from their legal identity and make a good record for a safety purpose and follow the entire
guideline of the government. Database can help in future also with details.
 Handling guest accounts.
Handling guest account is one of the responsibility of the front desk operator into The Savoy
Hotel because they are focused in satisfy the customer needs and wants and also want to help the
customer with all they need from the organization.
 Coordinating guest service.
When any of the guest is having any queries they can ask directly to the guest services and ask
the reception about the services they want and it is their responsibility to make sure that they are
providing the entire facilities the customer is asking and co-ordinate with the staff member.
 Trying to sell a service.
The reception is always to make sue that they are selling the services and present the first
impression to the guest in such a manner that they stay with the hotel. The Savoy Hotel have the
best of the staff into their front desk (Ibrahim and Aljarah, 2018), and they can make most with
the profile to convince the customer and sell services.
 Ensuring guest satisfaction.
Guest satisfaction is on of the major facto and responsibility on which the hospitality industry
works. The Savoy Hotel works majorly focusing into the customer satisfaction and this is one of
the strength of the organization and their front desk people who work hard to provide them the
customer satisfaction and help the Savoy Hotel in achieving the business objective and goals.
 Handling in-house communication

Handling all the in house communication is also a part of the front desk people and it is
important for the organization to make the best use of the time and opportunity in making the
profitability and productivity by providing the hospitality service to the top class.
Critically evaluates
It is very important for The Savoy Hotel to make the best use of the factors into the front desk
and operate the best of the facilities of world and greet and attend the customer by the motive of
customer satisfaction (Koseoglu, Law and Dogan, 2018). It is important for the people working
of them to make sure that The Savoy Hotel is focused in providing the customer satisfaction and
want to increase the standards of the customer satisfaction to make the hospitality industry in
increasing the premium class. The Savoy Hotel is with positive aim and have an aim and
objective to increase the best of the services to the customer with providing to facilities of top
class.
LO3
Key roles of the housekeeping department
One of the most important role of the housekeeping department is to clean the guest rooms when
the guests are out of the room and make sure to know the door before entering into the guest
room. Every morning the housekeeping need to do the hospitality carts with towels, soaps, fresh
linen and cleaning supplies and toiletries on the assigned floors. They need to make sure that
they are making the best with proper respect and follow all the procedures properly and work
with legal regulation (Dhiman and Arora, 2020). They need to be kind in talking and should
know how to talk properly as it is their responsibility, and they ned to be professional.
Once the guest checkout and not returning then it is the priority of the housekeeping to make
sure that they are making the entire room clean and a deep clean of the room. This need to be
done in better so that when the new people come it does not look bad and represent hygienic into
the view.
Importance of forecasting linen stock.
The importance of the line stock are to make the best of the representation of the hospitality and
it is important for the Savoy Hotel to make a great impact on the customer and for that they need

to make different steps and line is one of the factor which make the hotel look attractive. It is
important for the hotel to utilize the linen and housekeeping make sure that they are utilizing the
best of the linen as they know that it look attractive and give a royal look which make things
better for the audience (Chibili, 2017).
Importance of Interrelationships between housekeeping and other key departments
It helps them in making the better into their actions as if any accident or any issues they are
having with customer on any floor, then the communication help the other staff in making things
faster and maker it easier for the guest to get the services fast. It also helps the entire staff of the
hotel in making strategies in utilizing the factors in development of business. It needs to make
the better into the process of working (Pramudita, 2019).
Evaluate the relationship between the housekeeping department and other key departments
The evaluation of the relationship between the housekeeping and the other key department are by
the services they are making towards their guest and it also makes a great impact into the action
and result of the hospitality to work with the relationship and helping each other in making better
performance and improve the name of the Savoy Hotel. Relationships always make the better
result and also increase the performance of the using which is great for the Savoy hotel as the
customer satisfaction will improve.
Importance of scheduling maintenance or repair work
The importance of scheduling the repair work is a sign of great hospitality from the hotel because
it shows that the organization is focused into customer services and are already making efforts
with repair schedule to remove the discomfort or the issues the guest are facing. It is a way to
handler the guest and provide them with high quality services and maker them feel valuable to
increase the contact (Wood, 2017). The organization need to make the best of the process
training in making the repair and maintenance work to offer quality services of the issues.

LO4
Importance of security within a selected organization
Security aspect in a hotel chain is very important because the clients need to have a safe and
secure stay when they travel. There is a lot of equipment’s and belongings which the clients
come with which is going to make the performance of the hotel increase. For this factor to take
place there must be good training and development which has to be present so that there is going
to be higher results. Employees have to be monitored and controlled so that there is going to be
good security which the clients are going to receive (PRATIWI, 2019). Policies and regulations
are set in Savoy hotel which is why the company is having security camera’s in the building as
well which is going to make the satisfaction of the customers which is good for the brand value.
Customers have to be provided with the right information and good planning must be present so
that there is going to be lower risks for the company to be operating in the market. Workplace is
going to contribute to the image and value of the company in the market which is having higher
competition in the market.
the role maintenance.
The role of the maintenance are : -
1. It is important for them to make sure that they are scheduling and overseeing the
maintenance related work time to time and make a good process of repairing so that they
can make quick and urgent situation in control.
2. The maintenance role is to make sure that they are providing all the legal way of doing
work and also focusing on the safety and security of every person of the hotel including
the staff and the guest. They need to make a regular check-ups and focus on things which
need a proper maintenance timely (Pires, 2020).
3. Developing and improving the facilities to improve the performance with quality
standards and focusing on the customer satisfaction. The customer satisfaction is one of
the major role for the Savoy hotel which they kept in mind and focus in achieving the
best.

Critically evaluate the importance of communication between the housekeeping and facilities
department for providing effective quality.
Communication is one of the most important part of every working environment and it needs to
be done in the best way to improve the business and develop the entire business performance. It
is important for the business to make sure they have an environment in which they work with
proper way of working and utilize the communication as one of the major role and tool.
Houskeeping and other facility department use the communication into the Savoy hotel and they
make this in positive impact as they have a good relation and also help the work of the
organization gets improve.
CONCLUSION
From the above report it can be concluded that there are going to be better functioning and
operations which is going to take place in this industry so that there would be higher satisfaction
which would be there. The three factors which have been discussed in the report are the
backbone of the company and is going to make the first impression on the clients as well. These
departments have to be well planned and developed which is going to make the standards and
reputation of the hotel be increased.

REFERENCES
Books and Journals
Baharin, N.L. and Hanafi, W.N.W., 2018. Effects of talent management on employee retention:
A case study of hospitality industry. Global Business and Management
Research. 10(3). p.697.
Chibili, M., 2017. Modern hotel operations management. Routledge.
Dhiman, P. and Arora, S., 2020. A conceptual framework for identifying key employee branding
dimensions: A study of hospitality industry. Journal of Innovation &
Knowledge. 5(3). pp.200-209.
Ibrahim, B. and Aljarah, A., 2018. Dataset of relationships among social media marketing
activities, brand loyalty, revisit intention. Evidence from the hospitality industry
in Northern Cyprus. Data in brief. 21. pp.1823-1828.
Koseoglu, M.A., Law, R. and Dogan, I.C., 2018. Exploring the social structure of strategic
management research with a hospitality industry focus. International Journal of
Contemporary Hospitality Management.
Pires, R.P., 2020. Distributed systems and trusted execution environments: Trade-offs and
challenges. arXiv preprint arXiv:2001.09670.
Pramudita, D., 2019. TA: PENERAPAN ARSITEKTUR ART DECO STREAMLINE
MODERN PADA ARTCO. HOTEL DI JALAN SUDIRMAN,
BANDUNG (Doctoral dissertation, INSTITUT TEKNOLOGI NASIONAL
BANDUNG).
PRATIWI, A., 2019. ANALISIS LAPORAN KINERJA KEUANGAN DI HOTEL GRAND
SAVOY HOMANN BANDUNG.
Wood, R.C. ed., 2017. Hotel Accommodation Management. Routledge.