Undergraduate Major Project Integrated Case Study on Loch Fyne's Service Inefficiency

This undergraduate major project integrated case study explores the service inefficiency of Loch Fyne, a premium dining restaurant and pub, and investigates talent management strategies to improve employee performance and organizational effectiveness. The search strategy includes both database and search engine methods, with a focus on keywords such as efficiency, talent management, coaching, and personal development. The preliminary findings suggest that talent management strategies are crucial for the sustainable growth of the company, and the research draws on both quantitative and qualitative sources, including peer-reviewed articles, journals, and books. The Harvard references include five quantitative sources, five qualitative sources, and three websites.

Module name: Undergraduate Major Project -
Integrated Case Study
Student ID
number:
Organization or service: Loch Fyne - Premium Dinning Restaurants & Pubs
Ltd
Question List the question/s that have guided your literature search strategy
concerning:
Issues: Why Loch Fyne has been facing service inefficiency?
Challenges: Considering the scarcity of advanced technology the company
cannot ensure the best use of its employee's abilities and also understanding
about need of change in organisation functioning.
Solutions: Change the traditional talent management strategy and focus on
coaching as well personal development training based talent management
strategies. Managers have to focus on adopting innovative techniques to

engage employees and have to focus on motivating its employees.
Research
strategies
(Provide
details of
your search
strategies,
using the
headings on
the right):
Databases and search engines:
To make the research more effective and worthy for the reader, it will adopt
both database and search engine strategy to track down the potential valuable
Information and data from the theme-related articles and journal and ensure
effective literature review for the research
Search strategy is based on systematic review about any topic throughout
every database and it helps in finding appropriate information according to
need. Search strategy is based on different steps which are mentioned below:
 Formulation of research question
 Understanding about concepts
 Searching appropriate terms
 Searching various fields
 Searching of phrase and proximity operators
 Search limits
 Final search strategy
A database search strategy is considered as the process of finding out the key
data from the organized database through the use of key terms that helps to
accumulate the key concepts of the search question to retrieve accurate
results. A databases search strategy is one of the effective search strategies
because it makes the process more easy and simple to find out the needed
articles from the database.
A search engine is another platform to find out the data from the open web
through using simple keywords and it provides ample numbers of data for
literature review. But search engines mostly provide uninstructed data from a
less secured website. So, the credibility of collected data is comparatively low
from the database search. Besides, it is an open web platform so anyone can
upload data to the website. Search engine assist researcher in finding and
selecting appropriate information according to need and search engine
provide various options to researcher in finding valuable information.
Background searches:
Loch Fyne has struggled to improve its service efficiency and unable to
ensure the best use of the available employee's talent in the service providing
process. Thus, the company must find out the best talent management

strategies by researching to make the company more efficient and profitable
to satisfy its customers. Various types of literature must be reviewed to make
the process of the project more informative and reach the final goals of the
project. The aim of the search to track down the talent management strategies
related to the prominent article and human resource based article or journal.
Loch Fyne should focus on understanding about problems and issues within
organization and what different steps could be taken to improve effectiveness
and efficiency of employees. Different information regarding the issue would
help in resolving problems of organization. Talent management in Loch Fyne
is considered as major problem and it should only be resolved by
understanding about different practices and approaches which is useful in
resolving such issue.
Search terms:
Search terms refer to the process of entering some combination of words into
the selected search engine to search for a particular article and journal of the
search topic. The search terms can be key words based or phrase-based. The
keywords of the selected research question are efficiency, employees,
employee’s talent, organization performance, talent management strategies,
coaching talent management strategy, employees training, and employee’s
personal development.
Inclusion/exclusion criteria:
Both inclusion and exclusion are the crucial procedure of the search that
helps to facilitate the process quick and less complex. Inclusion criteria are
considered as the process of adding crucial data aiming towards finding out
the best articles and journals to make literature review effectively. There are
highlighted some factors in the inclusion criteria of the search process. For
example, highlight the date of the publication, last two years published
journal and articles, the publication language must be English for the
research. Inclusion criteria is associated with study that reviews and it is also
considered important as it would help in optimizing the validity of external
and internal research within an organisation. It also helps in reducing the cost,
improving effectiveness and minimizing the risk. Both inclusion and
exclusion factors include age, gender, race etc. it is helpful in understanding
about important characteristics about people included in the study. It includes
various and different criteria during conducting research.

Exclusion criteria are considered as the procedure of determining the less
significant factors which are not going to be included in the search process or
withdraw from the search process, for example, Gender-based differential
question is excluded from this search. Such criteria is also helpful in
eliminating points that would affect study and also focuses on participants
which can be affected by such elements. It is helpful in reducing errors during
study and focuses upon improving the likelihood of finding an solution. Such
criteria is also helpful in providing good and valid information and selection.
Your search method:
Search method refers to the procedure of tracking down the significant data
from the different website and database that must be needed to answer the
research based question. In this search process, there are three specific
method included such as key words, phrases and synonyms based search.
Search method also refers to effectively and efficiently finding information
which is required for research question. Search methods are effective when
things are searched through keywords and focuses on getting required
information.
Recording search strategy:
The recording is considered as the process of note down the overall activities
that are needed to accomplish in the search process. There has been a focus
on document-based recording in which all the keywords and phrases
structurally to be kept in the document. For example, organization's
efficiency, employee talent, employees talent management strategies,
employees performance, and organization success. These words are gradually
used for finding out the relevant articles and journals based on the research
theme. The search record can be useful while the further need of the literature
review to accomplish the research. To effectively documenting the search
strategy, there will be used a spreadsheet where the search footprint is
included according to its order.
During recording search strategy it is important to understand about different
approaches which can be used to understand about activities which is crucial
in achieving goals and objectives. Recording search strategy helps in getting
information about activities which are crucial for completion of project.
Preliminary
Findings
(with in-text
List the key findings derived from your preliminary searches, under the
following headings: Background information:

citations): Loch Fyne has recently found out that the company’s overall service
efficiency is gradually decreasing resulting in a huge loss in the annual
income comparing with the last five years. The company somehow sort out
the main problem area is less effective talent management strategy which is
the main factor of decreasing the performance of the company as well as the
employees. If the company is repeatedly faced the crisis, perhaps the
company will be bankrupt. The research aims to find out the best talent
management strategies for Loch Fyne to ensure the sustainable growth of the
company and secure the future of the company.
Quantitative:
Quantitative literature review defines the process of reviewing the literature
which provides the methods and meta-analysis of the research theme (Yang et
al., 2020). There are various types of factors considered including descriptive,
correlation, causal-comparative, and experimental research (Mahmoudi et al.,
2019). Almost 70% of the global restaurant companies are become
bankrupted because of lacking in implementing the effective talent
management strategy (Painter‐Morland et al., 2019). Besides, The technical
inefficiencies also negatively affect the company’s overall services.
Approximately, 75% of successful restaurants have focused on coaching-
based nurturing to ensure the highest use of employees' expertise (Anlesinya
et al., 2019). Organization inefficiency could affect productivity and
profitablity of organisation and it might also affect profits of organisation.
Employees are considered asset of every organisation as it helps organisation
in achieving competitor advantage over competitors. Effective leadership is
also important for organisation to achieve organisational goals and objectives.
Qualitative:
The service efficiency of an organization mostly depends on how effectively
it can handle the available talent of the employees and make sure the
employee's voluntary attachment with the company (Luke et al., 2020).
Talent management strategies are the significant factor that can facilitate the
way of achieving the ultimate performance goal of the company (El Masri
and Suliman, 2019). Besides, the human resource department must have the
ability to find out the leakages in the talent management strategies and take
the necessary steps to solve the leakages (Meyers et al., 2020). The manager
should personally interact with the employees to determine their ability and

provide training according to the employee's expertise that enables the way of
the best use of the skills (Kremer et al., 2019). Provide coaching facilities can
be the best talent management strategies for a company that helps to improve
the employee's capability and effectively monitor the employee's activists by
taking periodical feedback (Shahi et al., 2020). Moreover, the use of
advanced technology in talent management can be useful to increase the
service efficiency of the company as well as the employees (Crane and
Hartwell, 2019). The human resource department of the organization should
consult with another department before formulating any new talent
management strategies to avoid any conflict among the inter-department
(Bakator et al., 2019). The manager should focus on the employee's personal
development through training that can motivate the employees to work hard
towards achieving their personal performance goal which is ultimately
effected the employee's final performance (Marques-Quinteiro et al., 2019).
Furthermore, an organization should track down its rival's talent management
strategies that can help to formulate a creative and unique talent management
strategy to ensure the leadership position in the market (Köseoglu et al.,
2019).
Hierarchy
of Sources
Categories your sources using the Hierarchy of Sources (found on the
VLE), justify their inclusion within your research, and explain any
limitations for their use:
There are various crucial sources have been selected in this search strategy
towards achieving the ultimate goals of the research. The main focused
sources are the prominent published journal and articles which give the detail
information about the significance of talent management strategies
considering the organization's performance. Besides, some books and web
sources have been explored to provide an effective literature review. The
peer-reviewed articles, journals, and prominent books' sources are explored
because of the credibility of these sources. But the web source data is not
enough credible and authentic comparing with others so the research has
added a little information from Undergraduate.
Harvard
Referencing
Provide correct Harvard references for:
Five quantitative sources
 Alesina, A., Dartey-Baah, K., and Amponsah-Tawiah, K., 2019. A
review of empirical research on global talent management. FIIB

Business Review, 8(2), pp.147-160.
 Arab, Z. and Muneeb, A., 2019. Effective Communication as a
Strategy for Enhancing Organisational
Performance. Management, 2(1), pp.1-19
 Mahmoudi, S., Huda, N., Alavi, Z., Islam, M.T. and Behnia, M.,
2019. End-of-life photovoltaic modules: A systematic quantitative
literature review. Resources, Conservation and Recycling, 146, pp.1-
16.
 Painter‐Morlannarendra.sd, M., Kirk, S., Deslandes, G. and Tansley,
C., 2019. Talent management: The good, the bad, and the
possible. European Management Review, 16(1), pp.135-146.
 Yang, M.J.H., Yang, E.C.L. and Khoo-Lattimore, C., 2020. Host-
children of tourism destinations: Systematic quantitative literature
review. Tourism Recreation Research, 45(2), pp.231-246.
Five qualitative sources
 EI Masri, N. and Suliman, A., 2019. Talent management, employee
recognition, and performance in the research institutions. Studies in
Business and Economics, 14(1), pp.127-140.
 Kremer, H., Villamor, I. and Aguinis, H., 2019. Innovation
leadership: Best-practice recommendations for promoting employee
creativity, voice, and knowledge sharing. Business Horizons, 62(1),
pp.65-74.
 Luke, M.A., Carnelley, K.B. and Sedikides, C., 2020. Attachments in
the workplace: How attachment security in the workplace benefits the
organization. European Journal of Social Psychology, 50(5), pp.1046-
1064.
 Meyers, M.C., van Woerkom, M., Paauwe, J. and Dries, N., 2020. HR
managers’ talent philosophies: prevalence and relationships with
perceived talent management practices. The International Journal of
Human Resource Management, 31(4), pp.562-588.
 Shahi, T., Farrokhsheresht, B., Taghipourian, M.J. and Aghajani,
H.A., 2020. Behavioral factors affecting talent management: Meta-
synthesis technique. Iranian Journal of Management Studies, 13(1),
pp.117-137.

Three websites
 Humanresourcesonline.net, 2018, the importance of talent
management and why companies should invest in it, 20 February
2021, https://www.humanresourcesonline.net/the-importance-of-
talent-management-and-why-companies-should-invest-in-
it#:~:text=Attract%20top%20talent%20Having
%20a,organizations'%20business%20performance%20and%20results.
 HRTechnologist, 2019, What is Talent management? Definition,
Strategy, process, and models, 10 February 2021,
https://www.hrtechnologist.com/articles/performance-management-
hcm/what-is-talent-management/
 Tutorials point, 2021, Talent Management- coaching, 10 February
2021,
https://www.tutorialspoint.com/talent_management/talent_manageme
nt_coaching.htm
Two books
 Berger, L.A., 2020. Talent Management: Handbook. MGH.
 Stewart, G.L. and Brown, K.G., 2019. Human Resource Management.
John Wiley & Sons.