TASK 1 Choose a global fast food chain such as KFC, McDonald, Texas Chicken, Burger King, Subway, Pizza Hut and Domino’s Pizza. Explain the elements of its macro environment and discuss how these elements affect the company. Recommend improvements that can be made by the company in managing its macro environment effectively.
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Running Head:MACRO ENVIRONMENT ANALYSIS OF KFC Macro environment analysis of KFC Name of the Student: Name of the University: Author Note:
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1MACRO ENVIRONMENT ANALYSIS OF KFC Introduction The respective essay in general gives more emphasis on the functional aspects that are associated with the organization KFC in the marketwhere the major objective of the study is to understand and evaluate certain macro environment factors that are related to the operational prospective of the company in the global market operations. The other part of the study gives more understandings on key major macro environment factors affecting the company in the international market (Srivastava, 2015). KFC in the market basically known as Kentucky Fried Chicken is American based restaurant which is completely based on fast food. The headquarter of KFC is situated at Louisville, Kentuckywhere the key specialization of the company related to their key product fried chicken. KFC is considered to be the subsidiary of Yum product brands. Yum brands on the other hand is considered to be the restaurant brand which owns Taco bell, wing Street chains and Pizza Hut. KFC was first started at Utah in 1952 where some of the key products which are associated with the organization is based on the sale of fried chicken, Chicken Sandwiches, Soft drinks, French fries and Wraps. It is situated in more than 22,621 locations where the total revenue of the organization is US$23 million. In the respective part along with the above-mentioned objectives of the essay, there are also certain recommendations added to make the study more understandable and effective on a complete basis.
2MACRO ENVIRONMENT ANALYSIS OF KFC Discussion PESTEL Analysis of KFC (with key affecting factors) As compared to the functional aspects that are associated with the respective organization KFC in their international market operation, it is considered to be a stated part that there are several macro-environmental and external factors that shape and influence the success and growth of the company. The PESTEL analysis conducted under this respective part which deliver and offer a detailed analysis of each and every factor which generally play a key major role in the organization growth and future prospective. Political Factors of KFC As compared to the organization KFC, major and keypolitical factors which generally shaped and influenced the respective franchise based on fast food business is associated with their unhealthy mode of food laden with calorie dieton a higher basis. The other part of operation associated with the respective brand was where they changed their name from Kentucky Fried Chicken to KFC in order for the purpose ofdropping the product fried chicken from the name without taking to experience any key internal changes. Though this respective part was considered to be an adaptive move performed form the side of Franchise, there were certain issues raised from the side of various campaigners and nutritionists as the brand generally capitalizes on psychological Vulnerability of maximum people. For example,it can be stated that had been rise of various health conscious campaigns and individuals against most of the fast food restaurants and chains for the reason of promoting obesity and unhealthy lifestyle.
3MACRO ENVIRONMENT ANALYSIS OF KFC Economic Factors of KFC Some of the key major objectives that are related to many of the fast food restaurants is associated with thepart of generating and attaining more sustainable profitin the business. Again, some of the major reason behind this respective part is their strong mode of association with unhealthy mode of lifestyle and diet. According to therespective brand KFC, they generally have menu which comprises of fried chicken which consist of unhealthy fats and high content of calorie. Currently the brand has introduced some changes to their current menu including variety of vegetarian food categories (Wibowo & Tielung, 2016). Though they have made an innovative approach under this respective part, apart from this there are certain initiatives required to be implemented within theorganization to change their standing of being unhealthy. Additionally, it can be stated thatKFC in the market is also well known for their budget menu where the customers gain higher value for their made payment. Paired with steadily deteriorating customer base, there exist a key economic factor which plagues the growth of KFC. Social Factors of KFC As compared to the functional aspects that are associated with the respectivebrand KFC in the market, the organization generally faces some social problem and issues within the internal environment of the organization(Rijal, 2015). Among these paying minimum wage for employees is considered to be one of the key major issues faced by the brand in the market. As they generally have a strong mode of presence in the international market employees are only paidwith minimum wage rate without availingany mode of extra benefits.
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4MACRO ENVIRONMENT ANALYSIS OF KFC The organization is also facingcertain discrepancies for their advertisements which are completely on a suggestive and lucrativebasis which completely attract the children and make them much engaged towards the consumption of fast food where this ca also leads to certain risk and health issues. For example, the organizations like KFCand many fast food chains also evoke negative reactions for causing animal cruelty (Omer, 2018). The chicken used by the respective brand is completely loaded with strong hormones in order to retain higher quantity of muscles and fats. On the other hand, there, farms also mistreat animals through the process of packing them in unclean and unhygienic facilities and environments. Technological Factors of KFC As compared to KFC, they have generally introduced certain advancements in their currenttechnologicalaspectsunderstandingthecurrenttrendsandneedvalueofthe customers.Most outlets of KFC in the current times generally has a click carry option where the customers can order the food before they reach the outlet. This helps in the part of saving queues and time. For example, it can be stared that they have introduced online platforms, machines that are voice automated. Self-order kiosk in order to increase their profit and sales value associated with the organization. KFC on the other hand has also introduced their presence in the digital media platforms through innovative mode of promotions and management. Environmental Factors of KFC Being a stable and consistent giant under the fast food industry with more than 22000 locations, KFC on a complete basis have an innovative contribution towards environment. Paper
5MACRO ENVIRONMENT ANALYSIS OF KFC supplier ofKFC is connected in most of the cases with wildlife destruction, deforestation and environment endangering. This is considered to be one of the major reasons where some of the customers who are generally more health conscious neveropt to select KFC for the respective reason. It is important for KFC to give more emphasis on certain factors which can avail a strong mode of environment friendly approach in order to reduce consumption and waste. Legal Factors of KFC As the brand KFC generally operates in more than 140 countries complying with local regulations and laws areconsidered to be the key major reason behind the success and growth of the company. In order avoidseveral penalties and lawsuits it is importantfor them to adhere to the actual guidelines which are based on health and food quality. For example, there are numerous cases raiseagainst the brand KFC for serving the customers rotting and low-quality food products which have introduced a system of negative publicity for the brand in the market. Micro environmental Factors of KFC Some of the major Micro environmental factors associated with the organization are based and is related to the organization’s key customers, Suppliers, Shareholders, Employees, competition and media. The key functional aspects associated with the same are mentioned below: Customers of KFC
6MACRO ENVIRONMENT ANALYSIS OF KFC They generally represent the actual image associated with the brand KFC where this can be generally controlled by this. The key responsibility of the respective brand is completely related to attraction, retention and access of their customers in the market. For example, as compared to KFC in Australia home deliveries are considered to be the major part for the purpose of maximizing customer base in the market. Certain measures that are generally based on self service is regarded as the major segment which basically works for them in the international market. The major reason can be that customers mostly prefer to choose as per their taste and preference (Abdullah et al., 2015). Secondly, it creates and generates enough time for serving others. It is important for KFC to implement a desk for customers in order to post their complaints regarding the service quality and product quality rendered by them in the respective market. Shareholders of KFC Shareholders on the other hand is considered to be the second most valuable asset of business unit. It is important to treat the shareholders of the brand with better respect for the purpose of preventing them from noticing from the organization. When this respective part occurs, this may affect the share value of the company along affecting their brand image in the market. It is important for KFC to make them informed about any mode of changes which is required to be implemented within the management along with maintaining innovative mode of consistency in making communicationto make stakeholdersfeel more importantfor the organization. Suppliers of KFC
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7MACRO ENVIRONMENT ANALYSIS OF KFC Better mode of relationship with the suppliers basically means the system of gaining strong mode of feed back quality form the side of consumers. For example, when suppliers associated with numerous fast food chain receive advanced and effective mode of treatment form the brand KFC this mostly likely will respond with goodwill. Under this respective part the suppliers will try to ensure that there is no any mode of food poisoning caused to the served food and along with this they will take responsibility regarding the process of introducing quality meals to the public form the side of KFC. Employees of KFC Employees generally form an authoritative part for the organization KFC in the market. For KFC in order to introduce adaptive marketing strategy in the market, it is important for them to ensure that several techniques based on the system of employees handling reflect through better service delivery in the market. In this respective part it is important to provide salaries and extra benefits for employees at right point of time without bringing any mode of negative discrepancies under this respective part. They must ensure that the employees may not bring any mode of unfair treatment with the customers due to the negative affect of psychological factors caused within themselves. Competition of KFC AscomparedtotherespectivebrandKFC,theygenerallyfacestrongmodeof competition with brands like McDonalds, Burger King, Pizza hut and many other as they come under the category of serving same mode of food products in the international market operations (Win, 2016). In order to remain more stable and sustainable in the global market competition, it
8MACRO ENVIRONMENT ANALYSIS OF KFC is important for KFC to develop certain competitive strategies to gain adaptive mode of competitive advantage in the market. Under this respective part, it is important for KFC to give more emphasis under the area of developing their system of customer care service offered along with increasing the food varieties understanding the taste and preference of the customers along with maintaining better relations with media and work in the part of developing the brands corporate image on a complete basis. KFC must try to invest in the part of franchising their brand in other international markets like Africa and Latin America to increase their brand presence and sustainability. Media of KFC In order to adapt strong and innovative mode of market strategy in the market, adaptive mode of influence form the side of media under this respective part may generally paly a vital role. It is important for KFC to adapt strong mode of concern when any part of issues related to media generally arise. They must try to make the best use of media for the purpose of making positive publicity and must avoid any contact with media during the cause of scandals. As compared to KFC media has generally played a demonstrative role in the part of introducing innovative advertising strategy in the market, On the other hand several aspects that are associated with the system of internal memos, conference and press releases has also played a vital role in the part of making the brand more aware and visible to public in the international market. Recommendations related to Macro environmental Factors. ď‚·The first and foremost part of initiative required to be adopted by KFC is associated with thesystem of giving more emphasis on their solid sustenance.In the current times the
9MACRO ENVIRONMENT ANALYSIS OF KFC customers are generally more concerned about their health. Under this respective part, they have introduced certain control over fast food products. For example, Fricasseed Chicken. Accordingly, KFC may lose their current business operation.So, under this respective part, it is important for KFC incorporate and introduce more beneficial food varieties to their current menu such as vegetable wraps, vegetable hamburgers giving more emphasis on health factor of customers. ď‚·Settingaccommodationassessingmenu:KFCshouldtrytointroducesome accommodation assessing menu such that they will be able to pull in some new purchasers remarkably understudies. ď‚·Enhancing adaptive mode of representative inspirations: KFC must try to incorporate and develop their inspiration position towards the company representatives such that the rateofturnoverwillbereducedandtheworkerswillbeabletodeliverbetter administrations. Subsequently, the loyalty rate of the consumers will support. ď‚·In order to remain moreenvironment friendly, they must try to bring large control over the system of food wastage along with adopting investing strategies over energy effective appliances. Conclusion As compared to the organization KFC, key negative factors which generally shaped and influenced the respective franchise based on fast food business is associated with their unhealthy mode of food laden with calorie diet on a higher basis. Organization generally faces some social problem and issues within the internal environment of the organization. Among these paying minimum wage for employees is considered to be one of the key major issues faced by the brand
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10MACRO ENVIRONMENT ANALYSIS OF KFC in the market. It is also important for the brand to adapt innovative operation through the process of remaining more environmentally friendly in order to remain more sustainable and competitive inthemarket.Thekeyconsiderationmustbegivenundertheareaofbringingbetter advancement under the part of organizations political. Economic, social and environment factors to gain competitive advantage in the market for the current and future functioning’s. Task 2 Learning From this Course After learning and going through entire course, I was able to gain in depth and effective knowledge about innovation process and entrepreneurship. This respective source generally possesses enough flexibility in the part for developing the preconceived knowledge that are based and is related to the system of entrepreneurship and innovation. Provision of deep information regarding the system of entrepreneurship and types has completely changed my attitude regarding theses respective issues. Several considerations that are related to the part of additional readings take exposed to numerous avenues for the part of making and introducing noticeableadvancesunderthe areaof entrepreneurshipon acompletebasis. Under this respective part, I believe several phases which are associated with the transformation process in entrepreneurshipareidenticaltoseveralphasesrelatedtomylife.Reviewingdifferent implications associated with the entrepreneurship function, I felt completely elated in the part of its advanced and widespread presence related to the business filed. My feeling about my learning experience
11MACRO ENVIRONMENT ANALYSIS OF KFC Among several widespread application that are related to the system of entrepreneurship, I believe creativity is considered to be the most important element under this respective part. The core reason behind this respective part is that creativity in the entrepreneurship function helps in thepartofintroducingandgeneratingnewandinnovativeideasonacompletebasis. Entrepreneurship nature which is multi faced has completely invoked me in the part of studying several behavioral aspects that are associated with the people. Within this respective part, studyingseveralcharacteristictraitsassociatedwiththepeoplereflectedthecounselling mentality of mine towards the process of approaching events in creative manner. Apart from this respective part I was able to gain a strong insight in to comparative studies which generally exist between entrepreneurship and many other aspects related to the same. Through these respective part, I realized that several functional process related to the system of entrepreneurship is just not a term, on the other hand it is one of the major tool for business both in the part of introducing and creating innovative ideas along with the system of generating a strong mode of problem solving techniques in the market (Siew,Wai & Hoe, 2016). As a part of suggestion to the learning experience made from my side, I believe that evaluation is one of the major components required to be adopted form my side for the part of enhancing advance mode of problem solving and innovative ideas in the future while performing with an organization. My suggestions to improve learning quality Some of the major suggestions which can be made from my side regarding the learning quality of the respective course based on entrepreneurship are mentioned below:
12MACRO ENVIRONMENT ANALYSIS OF KFC ď‚·Inthefirstpartastherespectivestudyiscompletelybasedonthesystemof entrepreneurship and innovation, it is important to create and adapt better opportunities for the students to represent themselves in Social Entrepreneurship Contest (Donnelly et al., 2018). ď‚·The other major part is associated with the process of inviting Business Executives of organizations in order to share their real-life experience and conduct lectures. ď‚·Teachers must ensure that, they strictly follow case studies to conduct sessions that are related to entrepreneurship and innovation such that the students can easily get connected to the part of generating new ideas and developing strong mode of problem-solving techniques to be a successful entrepreneur in the future (Mittelmeier et al., 2018). ď‚·One of the most important part is associated with the function of encouraging students to conduct internshipwith business organizationsin order to make themselvesmore connected with real business world and happenings.
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13MACRO ENVIRONMENT ANALYSIS OF KFC References Abdullah, N. N., Mokhtar, M. M., Bakar, M. H. A., & Al-Kubaisy, W. (2015). Trend on fast food consumption in relation to obesity among selangor urban community.Procedia- Social and Behavioral Sciences,202, 505-513. Donnelly, L. F., Larson, D. B., III, R. E. H., & Kruskal, J. B. (2018). Practical suggestions on howtomovefrompeerreviewtopeerlearning.AmericanJournalof Roentgenology,210(3), 578-582. Harvey, M., Hauff, C., & Elsweiler, D. (2015, August). Learning by Example: training users with high-quality query suggestions. InProceedings of the 38th International ACM SIGIR Conference on Research and Development in Information Retrieval(pp. 133-142). Mittelmeier, J., Long, D., Cin, F. M., Reedy, K., Gunter, A., Raghuram, P., & Rienties, B. (2018). Learning design in diverse institutional and cultural contexts: Suggestions from a participatory workshop with higher education professionals in Africa.Open Learning: The Journal of Open, Distance and e-Learning,33(3), 250-266. Mondurailingam, M., Jeyaseelan, V., & Subramani, A. K. (2015). Comparative study on customer satisfaction towards KFC and McDonalds, Chennai.ZENITH International Journal of Multidisciplinary Research,5(6), 50-62. Omer, S. K. (2018). SWOT analysis: The tool of organizations stability (KFC) as a case study.Journal of Process Management. New Technologies,6(4), 27-34. Rijal, R. (2015).Environmental determinants of multinational companies in Nepal: A case of KFC and pizza hut(Master's thesis, Universitetet i Nordland).
14MACRO ENVIRONMENT ANALYSIS OF KFC Rui, Y., Huang, H., Lu, M., Wang, B., & Wang, J. (2016). A Comparative Analysis of the Distributions of KFC and McDonald’s Outlets in China.ISPRS International Journal of Geo-Information,5(3), 27. Siew, L. W., Wai, C. J., & Hoe, L. W. (2016). An empirical study on the selection of fast food restaurantsamongtheundergraduateswithAHPmodel.AmericanJournalof Information Science and Computer Engineering,2(3), 15-21. Srivastava, R. K. (2015). How differing demographic factors impact consumers’ loyalty towards national or international fast food chains.British Food Journal. Wibowo, S. W., & Tielung, M. (2016). Analytical Hierarchy Process (AHP) Approach On Consumer Preference In Franchise Fast Food Restaurant Selection In Manado City (StudyAt:Mcdonald’s,Kfc,AndA&W).JurnalEMBA:JurnalRisetEkonomi, Manajemen, Bisnis dan Akuntansi,4(2). Win, P. L. Y. (2016). The Study Of Consumer's Brand Choice Decision For Quick Service Restaurant (QSR) in Yangon, Myanmar, Focusing on Fast Food Brands (KFC, Pizza Huts &Seasons). Wu, H. C., & Cheng, C. C. (2018). What drives experiential loyalty toward smart restaurants? ThecasestudyofKFCinBeijing.JournalofHospitalityMarketing& Management,27(2), 151-177.