BSBLED401 Develop Teams and Individuals

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BSBLED 401
Syed Muhammad Haris
ACMi0100
MACVILLE
PROFESSIONAL
DEVELOPMENT REPORT
MACVILLE
PROFESSIONAL
DEVELOPMENT REPORT

Company Name:
MAcville Coffee Company
Staff Name:
Graham
Maria
Gino
Reported By:
Syed Muhammad Haris
Duration of Report:
Quarterly report
Team Members Profile:
Graham:
Manages the purchasing for your team. This is a critical role for the organisation but his
ability to manage multiple tasks and stay focused are what delivers his above-average
results. His administration skills are good and he consistently meets deadlines. His
strong personality and his ability to articulate new information he has briefly heard has
served him well on many occasions. Graham does not like reading reports and meeting
minutes, and prefers to call/talk to a person rather than negotiate via email
correspondence. Graham has been doing this job for a number of years and is very
capable in what he does. He has confided in you that he is feeling frustrated with the
same old thing each day. He would like to use his considerable skills to help others but
he does not know how to take the next step.
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Gino:
Consistently has the best sales record out of all the sales team. He could be described
as fidgety and a ‘livewire’ but he is an extremely capable communicator. He talks fast
and illustrates every point with his hands. Gino is a very jovial and bright person. His
interpersonal skills are high, and he works hard to ensure the team stays positive and
motivated, regardless of the challenges. He loves to know what everyone is up to and,
as a result, he often gets sidetracked from the task at hand and falls behind in his work.
This carries on into meetings that always go over time, as he easily gets bored. Without
a strong chairperson, the team gets off course and Gino now have a major backlog of
work that he does not have time to address. He is a team player, and enjoys seeing the
team and organisation meet its targets. You know that sometimes his administration
can be sloppy, as he often narrowly avoids getting his orders through to Maria late. You
have noticed that Gino tends to take copious notes when learning something new, and
then never seems to refer to them again. His contribution of communication across the
organisation and helping people embrace different cultures is highly valuable.
Maria:
Has a similarly strong background in business and administration, and has good
knowledge in all aspects of this area. She has responsibility for maintaining the contact
schedule and salespersons’ diary with customers and suppliers. She develops customer
visit schedules for the sales personnel on charts and maps which she loves to use.
Maria knows what needs to be done but sometimes overlooks tasks and directions,
usually only when they are given verbally. When a task is set with a deadline, she gets
results quickly. Finance is not Maria’s favourite area and she often leaves this part of
her work – including the issue of invoices – to the very last minute. On occasion, she
will work 12-hour days in order to meet deadlines and is subsequently sick for days
afterwards.
PROFESSIONAL DEVELOPMENT REPORT
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