This presentation compares the management and leadership skills of staff in Hazev, Haz and Tas with Starbucks. It also discusses the impact of digital technology on the development of soft and hard skills in the service sector. The presentation covers the major management and leadership skills of staff, comparison of management and leadership skills with Starbucks, the effect of digital technology on the development of soft and hard skills, and the methods utilized by managers to deal with change. The subject is not mentioned.