Manage Operational Plan

This document explains the difference between long-term and short-term models used in operational plans and their role in achieving organizational objectives. It also discusses the methods used for operational planning, the purpose of an operational plan, elements of an effective budgeting process, alternative approaches to developing key performance indicators, relevant legislation and regulations, and the relevance of performance management policies and procedures to organizational operational plans. Additionally, it explores the theory of open innovation and provides an example of how it can be applied in practice.

Manage Business Effectively
Question 1—Manage Operational Plan
Describe the difference between long-term and short-term models used in operational plans.
Operational Planning Description
Short-term planning
It is very essential to know the differences between long-
term planning and short-term planning. This
understanding can help non-profits navigate the way
from the present to upcoming with validated
development to achieving their goals. The board requires
the directors. The directors should have great visions.
Developing and working for specific long-term goals and
short term goals helps the board bring the vision to life.
The short-term goals are the image of how well the
programs of company are executing. Effective board
directors know that it takes establishing, monitoring and
achieving short- and long-term goals to help the
development of company (Heagney, 2016).
Long-term planning
The Long-term goals are fundamentally strategic. This
feature is why long-term goals shape the complete
direction of the company The success of getting the long-
term goals is the consideration of how well the board
conforms to missions of company.
Question 2-- Manage Operational Plan
Describe the methods used for operational planning in your organisation, or an organisation
you have researched that follows best practice.
Activity/Step Description
Establish goals This is very significant to develop and set the goals
(Heldman, 2018). The objectives must be clear as well
as well defined.
Define activities At this step, the activities should be defined and
documented to perform the actions in order.
Device KPI The next step is to choose the KPIs, which are clearly
related to the goals of business. It is required to make
sure that KPI is actionable. One should update the KPIs

as per the requirements.
Resource the plan
To create a resource plan, the resources must be listed as
well as estimated. Then, the resource schedule should be
constructed.
Communicate the plan It is clearly required to communicate the plan to get the
objectives that must be driven through the value and
vision of company.
Implement the plan
It is essentially required to implement the plan
successfully. By following this step, one will be in best
place with the marketing implementation.
Evaluate the plan
At this step, it is required to evaluate the implemented
plan. It ensures that how organisational plan is working.
Question 3-- Manage Operational Plan
Explain the role of an operational plan in achieving the organisation’s objectives.
Purpose of Operational Plan
The purpose of the operational plans is to render
corporation personnel with the perfect image of the
accountabilities and tasks in line with aims and targets
confined within the strategic plans. Fundamentally, the
operational plan refers to the plan for an application of
strategies contained within the Strategic Plan. This is
considered as management tool, which facilitates the
synchronisation of the resources of company (social,
physical, as well as financial). In this way, it will be easy
to achieve the aims and targets in a strategic plan. There
are various reasons why the business must have the
operational business plan. This is helpful for business
move from start-up to success. It would be found that
without this in place the business will not be capable to
remain focused nor run efficiently. Once your business is
up and running and ready to go the operational business
plan is a best device to developing as well as handling the
business.
Use of Operational Plan
The operational business plan is used like a blueprint for
the business procedures that is the significant guide to the
top-level managers as well as other significant
stakeholders. It is used like an orienteering map that helps
the person in navigating the destinations and in guiding the
people by various ways. The operational plan is used to get
the targets and aims in effective manner.

Question 4-- Manage Operational Plan
Explain 3 elements of an effective budgeting process
Element Explanation/Description
The people
It is understandable element. It is not possible to make budget
without this element. The people are accountable for the budget.
They should include three components in making business
budget planning. These are following-
1. Responsibility- in a case when the people are not responsible
for the provided number, then in end no actual thoughts and
the efforts go in the number.
2. Involvement- there will be best end products with more
included people.
3. Time- it is essentially required to provide sufficient time to
the people in case of desiring quality budget.
The data
The data are raw numbers, which are made by the business
budgeting procedure. Following should be necessarily required
to be considered-
1. Detail- this is simple to provide information in the
spreadsheet, however this may be so much.
Consequently, this becomes the tiresome undertaking to
drill back down. It is required to capture the target to get
the details as much as possible.
2. Outer data- it covers the external information such as
financial trend and the administrative regulations, which
may be helpful during budget cycle.
3. Timeliness- it is required that data should be timely to
being helpful.
4. Drivers- Budgeting the driver and consequently
conducting the math is primary action in transforming
data into the information.
The process
It should bring the data and people together with process. It
covers security, confidence, time-period, accessibility, and the
frequency.
Question 5-- Manage Operational Plan
List 3 alternative approaches to developing key performance indicators to meet business
objectives.

Approach Explanation/Description
Smart model
SMART model means the criteria to set objectives and aims.
These aims and objectives are- specific, measurable, attainable,
relevant, and time-bound.
Balance scorecard
A balanced scorecard is the device that is made to assist the
administration by evaluating the variety of the complex success
factors.
Benchmarking
The benchmarking is a procedure that compare the business
procedure as well as performance metrics to the industry bests or
best practices from different sectors.
Question 6-- Manage Operational Plan
Give three examples of legislation or regulations which are relevant to operational planning
and explain why they must be considered when preparing organisational operational plans.
Legislation/Regulations Reason
The Corporation Act
2001
In a case when someone is in the financial service sector and
the financial advices are provided to the customer, then one
must include the Corporations Act 2001 as well as AFS
licence detail in operation planning. One may also involve the
information regarding the disclosures as well as general
obligation.
Consumer law
The consumer law is aimed at ensuring that business acts
honestly to the consumer particularly since consumer is
sometimes in a much poorer financial condition. The
provisions related to the consumer law should be included in
making operational planning.
Competition law Competition law ensures that fair competition occurs in all
industries. The government that greater competitions may lead
to the lower price, best quality goods, and the wide variety of
products believes it.
Question 7-- Manage Operational Plan
Outline the relevance of performance management policies and procedures as they relate to
organisational operational plans.
Item Explanation/Description
Performance
management policies
and procedures
1. Create directions in relation to annual evaluation
2. Outline the informal method
3. Make the performance improvement plan framework

Relevance to
organizational plans
Organizational structure renders the direction to the workers by
laying out formal reporting relations that regulate workflow of
the organisation (Tidd and Bessant, 2018). The organisational plan
is very relevant for the managers because in the absence of these
organisational plans, manager will not be able to know that how
to manage people as well as resources in effective manner. They
will not be able to know to what they are require manage. In the
absence of organisational plan, there will be little chance to
attain the pre-determined goals.
Relation between
organisational
operational plan and
performance
management policies
The performance management policies are related to
organisational operational plans. For an examples, the
operational plan defines the best outcomes that are required to be
in-line with performance management policies. The performance
management procedures are helpful in providing the information
related sources in procedure of operational planning. These
outcomes are measured as per the performance management
procedures.
Question 8--Innovation
Research and explain one theory of innovation, such as ‘Palmer and Kaplan’s Seven
Dimensions’ or ‘Open Innovation’, and give an example how it could work in practice.
Theory of Innovation Description
Open Innovation The open innovation is an expression, which is
utilised to encourage the information age mind set
to the innovation, which operates counter to silo
mentality of the conventional organisational
research laboratories. The advantages behind
enhanced openness have recorded as well as
analysed as far back as year 1960, Particularly as
this pertains to interim the organisation in the
research and development (Verzuh, 2015). The
open Innovation was describes as the utilisation of
purposive inflow as well as outflow of the
understanding to quicken the inner innovations, and
advance the marketplaces for the outer utilisation of
innovations. When the open innovation is followed,
the limitations of company become absorptive and
that permits combining the corporation resources
with outer co-operator.
Example in Practice Open innovation was followed by NASA for
creating the accurate algorithm that may assess the
optimal contents of remedial kit for the upcoming
manned mission of NASA. In order to reach the

innovative software who may resolve the issue, it
cooperated with Top Coder, London Business
School, and Harvard Business School. In the co-
operation, the Top Coder providers rendered 2,833-
code submission for better assistance. The NASA
build the proposed algorithm. The winner is
proposed 24,000 dollars in cash prize along with
having seat to see enduring shuttle mission’s
launch.
Further, following open innovation adds resolving
the problems of NASA by co-operating coder as
well as software enthusiast from all over the world.
Tope solution was rendered from Brazil, Japan,
Indonesia, as well as United Kingdom. An
implementation of the open innovation made the
time and cost effective resolution, which cannot be
reached utilising the internal teams only.
Question 9--Innovation
Explain innovation within the context of an organisation you have worked in or researched.
Consider the following areas:
Area Explanation
Core business values and
objectives
The core values are helpful to underpin the strong
innovative culture. The employees are always required
to produce excellent work by considering leadership,
creativity, trust, accountability and measurement. At
the time when the employees know, agree as well as
encirclement the core values, in that case it will be
simple and easy to move forward continuously on the
constructive way to get the mission of the innovative
culture and the corporation.
Broader environmental context Assessing environmental context where the company
deploys the activities is the compulsion to make proper
decision and following approaches to context in
continuous development. The environmental
sustainability can drive innovation by addressing the
environmental impacts as well as by lowering the
environmental impacts. It states the relationship
between the environment and organisation.
Value and benefit of innovative
ideas and projects
The main benefit of the innovative workplace is
utilising space to enhance effectiveness as well as
satisfaction of the workers at work. The innovation
permits the workers of the organisation to give
contribution and make the project effectively.

Question 10--Innovation
Discuss 3 factors or tools that can motivate individuals to use creative thinking and apply
innovative work practices.
Factor/Tool Description/Explanation
Workgroup features
The formation of team is very important to implement the
innovations. In order to be able to leverage diversity of
the talents, the best leader has knowledge how to make
the workers genius.
Supervisory encouragement
The employees may have intrinsic motivation through the
project. This is the job of supervisor to encourage the
individuals to go place they will not otherwise go,
however while the supervisor tells the workers where and
how to go, this compresses a wish to come up with the
personal innovative ideas.
Organisational support
The organizational support is a level to that workers
believe that the values of organisation the contributions
and cares in respect of the well-being and fulfils social
requirements. The employees are required to feel that the
entire company is supportive of the objectives.
Question 11--Innovation
Identify 2 different management approaches for embedding innovation into leadership and
management activities.
Management Approach Description
Integrative approach
The enriched digital innovation ecosystem makes able
the systematic innovation management corrections. For
an example, the innovation ecosystem and
methodological atmosphere must cover complete
procedure of innovation, from procedures in handling
concepts or concept managing system to idea application
as well as advancement.
Emergent approach The innovation is to alter new concepts to get the
organisational values. It is required by the digital leaders
to feel that the proactive innovation management as well
as constant adaptableness are essential in the quickly
moving world. For the strategic innovation, a leadership
team has to take participation in the ability’s creation
and create innovation as distinguished business ability
proactively. Emergent strategy is procedure of
recognising unexpected results as well as integrate
unexpected results in the corporate plans. For example,

utilising social website to increase the marketing plan
may be the part of the inclusive marketing programmes.
Question 12--Innovation
Identify and discuss 3 typical challenges and/or barriers to innovation within teams and
organisations. Give at least one example of how they may be overcome.
Challenge/Barrier Description How to Overcome
Risk aversion
Risk aversion makes the innovation
difficult. It exceeds the reasonable
benchmarks.
It is required to limit the
risk. Often the problems or
issues with organisations
demanding approaches be
“established” is that this is
not possible to prove
approach. Risk-averse
organisations should make
focus on own practices.
Short term focus
The short-term focus is always very
dangerous to the long-term innovation.
To overcome this problem,
it is required to become
more focused on evaluating
himself against the present
market dynamics.
Employee
resistance
The employee resistance can take
place due to the lack of trust, poor
communication, poor timings and
significant changes in various stages.
To overcome this fear, it is
required to implement the
changes at various levels. It
is necessary to effectively
engage the employees.
Question 13—Continuous Improvement
Explain how organisational systems and procedures can support effective continuous
improvement. Give 3 examples.
Item Description
How organisational systems
and procedures can support
effective continuous
improvement
The continuous improvement approach is the process or
policy in the workstation, which helps in keeping the
focus over improving a manner things are done as per
the daily basis. It can be over regular incremental
advancements or through highlighting the getting
large procedure improvements. The amenities that focus
on increasing endlessly become more modest over
period as well as may maintain the benefits in the sector,

however only if the improvements efforts are completed
appropriately. Taking good baseline measurement as
well as taking continuing measurement would help
recognise the efficiency of the effort being created.
Further, the aspects of operations management such as
Kaizen, Six Sigma, leaning techniques, and Just in Time
are helpful to increase the operational effectiveness.
These techniques are to be followed to take best
decisions.
Example 1: Monthly training
program
Example 2: Time study
Example 3: Survey to gauge
success
1. The cross-training workers to work in the ranges of
position make the continuous workplace
improvement as this permits for a more easily
operate operations. Having skilled members of team
to step in while someone calls out sickening and
takes the leave of absence ends the manufacturing
slowdown. Schedule regular cross-training program,
where rotating workers move in the latest position
for a day and know how to ensure work.
2. The other example is time study. The time studies
render assessable benchmark in relation to the time. This
takes to execute the work related task. The qualified
researcher sees work being executed and records period
required to accomplish all the tasks. Consequently, the
study data is to assess the standard protocol.
Implemented changes target task efficiency so that cost
of production is improved. This is very helpful to set the
actual manufacturing quotas as well as projecting the
budgetary requirements that saves money. It also renders
the capability to recognise the problems that may be
resolved through designing the approaches that are more
effective.
3. The vendor and customer surveys may render the
gauge of success of efforts for constant advancements in
a workstation. These surveys must highlight the 3
questions: What must do for being satisfactory? What
requires to be modified to enhance the quality of the
product and service? What changes would customer like
to observe in upcoming period? These surveys render
the internal look at how one looks from the outdoor. The
information from survey is utilised by the administration
to constantly advance the process related to business
Question 14—Continuous Improvement
Explain how continuous improvement systems and processes relate to other business systems
and requirements (such as performance management, knowledge management,

sustainability). Give 2 examples of inter-related systems and processes and describe the
overlapping areas.
Performance system
Knowledge management system
Innovation management system
Explanation
The continuous improvement system provides the guidance for the organisations to
reduce the influences on the environment of organisation (Nicholas and Steyn, 2017).
Continuous improvement is necessary for the companies in getting flexibility,
responsiveness, as well as capacity to follow rapidly to changes in the atmosphere. It
would make able the company to improve the competition either by enhancing revenue
by advanced relationships with customer or by attaining the cost efficiency by the
process improvement.
The continuous management and knowledge management system is interrelated to each
other. The knowledge management system develops the capability to make changes, to
follow, to co-frame, and to innovate in ecosystem at large. Preferably, the performance
management system is well integrated with daily functions and plans of company that it
becomes the constant part of corporate culture. This is possible get state of performance
management where the elements of the performance management structure visible
leadership, performance measures and norms, reporting development, and quality
improvement are functioning in co-ordination as company continues to grow.
Inter-related System/Process Explanation Overlapping Area
There is lack of stability.

System improvement process
The System
Improvement Process was
established from scratch
for resolving the larger
difficult social issues,
particularly the issue
related to sustainability.
Continuous process
improvement
The continuous
improvement process
ensures constant
improvement through
seeking manners to cut
cost as well as increase
effectiveness (Larson and
Gray, 2017).
It cannot incorporated into
the company easily.
Question 15—Project Management
Give three examples of project management tools and how they contribute to a project
Tool Brief Description of Contribution To Project (How)
Gantt Chart
The Gantt chart is the famous project management bar chart.
This chart traces task through the time. At the time of first
establishment in year 1917, this chart did not state the
relations amid works. Subsequently, this has become mutual
to trace the time as well as interdependency between works,
which is nowadays the daily use. After the initial introduction
of the Gantt chart, they have become the standard related to
sector. This chart is the significant project management tool,
which is utilised for stating stages, works, milestones, as well
as means required as the project’s part. The first utilisation of
the Gantt chart was over the Hoover Dam project of America
initiated in year 1931.
Logic network
A logic network states the order or arrangement of the
functions in the projects over the period. The logic network
states that which function rationally leads or adopts the other
function. This may be utilised to recognise the milestone and
the difficult way related to the projects. This would help in
understanding the dependency over the project, time-scale as
well as the flow of work. With the help of this technique, one
can otherwise oversee can be exposed.
The product breakdown
structure
In the project management, PBS is the exhaustive, categorised
tree structure of the elements that make up the projects
deliverable, arranged in the complete-part relation.
The product breakdown structure may be helpful in clarifying

what is to be provided through the projects and may give
contribution to framing the work breakdown structure (WBS).
The PRINCE2 project administration system advices the
utilisation of the planning on the basis of products, part of
which is establishing the PBS.
Question 16—Project Management
Outline 5 types of documents or sources of information commonly used in defining the
parameters of a project.
Document/Source of Information Brief Description
Project schedule
The project manager uses the project software for
managing the schedule, resource, dependency, and
cost related to the project.
Risk management
Issue log
The risk management document is very useful for
the achieving the aims of taking risks by the
groups, categories, and this allows the people to
order and arrange the relevant risks. The risks can
convert to the problems as well as then block the
projects from moving ahead.
Communication plan
This is a key project document because it
proactively communicates to all of your
stakeholders your communication media,
frequency of communication, and communication
content. You do not want your stakeholders
guessing about your communication strategy.
Project budget
This is authoritative to trace the project budget.
The project budget permits the people to trace the
costs related to the project. The project cost
includes the resources, hardware (computer,
server), sellers, as well as software.
Project Charter
The project charter is short and formal document,
which defines the project in the totality involving
what the targets are, how this would be carried out,
and who are the stakeholders.
Question 17—Project management
Explain 3 processes for identifying and managing risk in a project
Process/Activity Description

Risk identification
Step one of the risk management procedure is for recognising
the risk in earlier life of the projects. When this is not possible
to forecast all the individual risk to the project in certain
matters, running by the individual threats as well as chances
for all the phases of the project may help in spotting risk early
on. Following are some tools and techniques-
1. Fishbone – This technique recognises the possible
important impacts related to the project and works
backward for recognising the probable causes that
branch off to side. The resultant or consequential
diagrams reflects the fishbone.
2. Diagramming – the flow chart, effect and causes
diagram, along with more may assist in visualizing the
influences risk may have on the project.
3. Survey – the comprehensive shareholder survey over
possible risk is a good manner to recognise
information one can have unnoticed.
The qualitative risk
analysis and
quantitative risk
analysis
A main goal of qualitative risk analysis is to decide that what
types of risks that have the higher priority and that have not.
Assessing the significance of all the individual risks permits
the person to provide the relative numbers of resources to the
administration. Following are the tools and techniques-
 Red/Amber/Green – this is an old model for risk’s
ordering. The Red/Amber/Green diagram is the easy
manner to classify the threats to a success of the
project in simple-to-know terms.
 Risk urgency – considering the time factors in how
one rank the risks may help in allocating resources to
only most instant threat, and plans for those ahead.
 Risk Type – Categorizing risk by the category may
help someone coordinate impair mitigation
approaches that more efficiently offset various risks.
When the qualitative risk analysis provides the common
indication of a perseverance of single risk, the quantitative
analysis is numerically driven and is normally difficult.
Following are the tools and techniques-
1. Decision Tree – the decision tree is the best
visualization of the possible influences of the risk and
the numerical illustration of how all decisions would
influence the project’s success.
2. Failure Mode Effect Analysis– recognising complete
failure point is a purpose of the technique. This may

be helpful to focus on the resources over most critical
issues at hand.
3. Sensitivity Analysis – it is essential to make two
models: one of the project without the risk occurring
and one of the project with the risk. This may be
helpful in showing the relentlessness of the condition
must threats or chances arise (Harrison and Lock,
2017).
Risk monitoring and
control
After the completion of planning stage, the projects are really
settled in the motion. The project manager would spend the
time to monitor the included risk. The risk trigger should be
continually considered at the time of adjustment to the risk
register subsequent to the modifications in the scope and
extent of the projects. Following are the technologies and
tools to monitor and control the risks related to the projects-
1. Status report- Frequent status report is essential to secure
against the project mistakenly tripping into a risk trigger
and so that better action can be initiated to manage the
risks properly.
2. Risk auditing – continuing the track of an efficiency of
risk responses may be helpful in increasing the risk
approaches on time when also creating note of risk faced
for the same project in the upcoming period.
Question 18—Project Management
Explain 3 policies and procedures that are relevant to managing a project.
Policy/Procedure Brief Description
Regulatory Policy
It is necessary to make sure that the standards of the entity
are according with state law, central law and the local law.
The sectors which regularly use the documents involve
general facilities, health-care and refinery.
Advisory Policy
As per advisory policy, it is required to make sure that the
workers have the knowledge of the consequences of some
conducts and activities. An example of an advisory policy
is one covering acceptable use of the Internet. The advisory
policy may describe how the workers may utilise internet
at the time of conducting the business. In a case of
violation of the policy, this can lead to the punitive actions
or removal.

Informative Policy
The informative policy is designed not for the
implementation, however for the training. The goal of this
policy is to inform the workers as well as clients. The
example of this policy is the return policy over products
purchased at the website of business.
Assignments
Overview:
 Task 1: Develop a short term Operational Plan
 Task 2: Design a physical space that promotes innovation
 Task 3: Develop and implement a Project Plan
 Task 4: Respond to requests for improvement
When completing assessment tasks:
 Acknowledge any information you have used (websites, books etc.) by referencing
the original source.
 Provide examples and evidence of what you are saying, attach additional documents
and work samples where appropriate to demonstrate your competency. These are to
be submitted as part of the assessment task.

Task 1: Develop a short term Operational Plan (Research)
Instructions
In this task you will develop a 6-month operational plan for a new team that you will lead
which is responsible for introducing new, innovative and sustainable practices to your
organisation.
Note: If you are not able to complete this task based on your own work place you may use the
case study in Appendix 1.
1. Using the method of your choice, consult with others to formulate a comprehensive
operational plan that includes the following:
 Purpose and Rationale: Explain your reasons for selecting the approach you have
chosen for your plan, describing why it is suitable for the situation.
 Defined Goals and KPIs: General strategies to achieve the agreed performance
standards and Key Performance Indicators to define performance markers
throughout the plan.
 Actions and Milestones: Summary of the major tasks or sub-projects. Outline the
schedule and any timeline dependencies.
 Supportive Documents: e.g. instructions for necessary technology and software to
be used, relevant documents and procedures and an indication of how the plan fits
within the activities of the wider organisation e.g. other departments.
 Communication and Consultation: Develop a communication and consultation
plan (who needs to know what; when and how). This should include approval
requirements from relevant parties and any specialist advice required.
 Resource Requirements: Explain the resources you will require (financial and
otherwise):
a) Justify your use of resources with particular reference to any existing budgets
or budgeting processes (including approvals).
b) Complete a Resource Request that shows you have researched resource
options to support your proposal.
c) Consider how you will comply with intellectual property (IP) rights and
responsibilities in the sourcing and acquisition of resources and services.
 Human Resource Requirements: Provide strategies to ensure that employees are
recruited and/or inducted within the organisation’s human resources management
policies, practices and procedures.

 Monitoring and Review: Describe how you would monitor and review the
performance of the plan. This must include:
a) how you will negotiate variations to the plan and gain approvals for any
changes
b) how you would address performance issues
c) monitoring financial budget vs actual profit and productivity
d) recommended actions to address financial and/or other issues of under-
performance based on milestones described earlier (including training,
coaching and mentoring).
 Contingency/Risk Management Plan: Develop a contingency plan to minimise any
risks that could have negative impacts on your operational plan.
6-Month Operational Plan
Item Description
Approach
Purpose
Rationale
The most suitable approach is incremental approach to make operational
planning for a new team. The operational planning would be conducted by
utilising the incremental approach, with the innovative plans depended on
creating modifications as well as the amendments to what actions were
made in a past, or whether the attempt must be made to make six months
plan from the matrix or form blank tab (Kerzner, 2018).
The operational plans recognise the actions, which are needed to
accomplish the objectives related to six months plan. As a team leader, it
will require to recognise the existing to-dos, which would permit the team
to implement these activities in the provided period.
In various conditions in organisation, the incremental approach may be
the recommended approach to start with looking at what has conducted in
past time. Subsequently see at what is new as far as demographic,
epidemiology or the source bases, covering structure, HR and funding, are
apprehensive. After knowing the new things in the situations, the
adjustments should be make in the operational planning accordingly. The
rolling two years to three years plan is meant to be specifically well
related to modify to the incremental changes. The calendar of deadline as
well as the deliverable may be rendered from the organisational planning
consultants to the operational planner to permit the proposal of draft
version related to the operational plan, which may be monitored as well as
developed. The iterative process would be helpful in reconciling the
operational plan depended over the requirements of the applying unit with
resources, which are existed for the better application.
Defined Goals and
KPIs:
Goals:
1. There is a requirement of
KPIs
1. The rate of leaving the

the employees in store of
McDonalds that are
skilled because the
organisation found the
risks with the utilisation
of the technologies by
the unqualified as well as
unexperienced workers.
It is required by the
company to increase the
number of workers for
getting the aims as well
as goals for upcoming six
months.
2. McDonalds requires to
perform the activities of
recruiting and selecting.
3. Furthermore, the
organisation is needed to
be focused to the training
of the workers. The
organisation has decided
to provide the extra
resources for training.
organisation would be
less than half of the last
season figure.
2. A series of three
sessions will be held to
perform recruiting
process for the workers
of organisation.
3. The minimum of ten
trainers would attend
each training session to
give proper training.
Actions and
Milestones:
Actions
1. Create new team of skilled members.
2. Provide training to unskilled
workers.
3. Re-train the existing employees
according to the innovative as well
as new techniques.
4. Design and frame system to get pre-
determined objectives.
5. Record the rate of success in
providing services as well as
products.
Milestones
1. Checking the increasing
numbers of workers.
2. Preparing a guess with the
productivity because of the
training.
3. Checking relevancy and
effectiveness of the
technologies by increasing
sales.
4. Preparing a guess with the
usefulness of system to
achieve new goals.
5. Consistency in visiting of
the customers in the store of
McDonalds.

Supportive
Documents: 1. Resumes for all the workers
2. Contract and supporting documents for anything else
3. Chart, graph and table that supplement information from other
sections of your business plan
4. Marketing material
5. Contact information for accountant, attorney, advisor, and others
6. Complete market study
Communication
and Consultation
Who What When
(frequency)
How
(channel)
The persons
who have the
obligation for all
the tasks and
strategies related
to task
The tasks as well as
strategies to be
attained or
accomplished
The timeline
for that the
task and
approaches
should be
completed
The financial
resources
available to
complete the
task
Resource
Requirements
With Justification
of Use of The
Resources
Budget Equipment Materials People
It is significant
to know that
what the budget
for hiring and
training of
workers is
(Turner, 2016).
Does each
department have the
necessary equipment,
technology, and
software to meet
objectives?
1. Technical
staff: app
developing
software
2. Sales
department:
headset,
phone system
and virtual
It is also
important to
know that
where an
individual is
going to attain
the materials,
which are
required to
manufacture
the products or
the
services and
explain what
terms have
been
negotiated with
It is required
to make sure
that who is in
charge of
ensuring the
department
tasks are
accomplished.

phone
technologies
3. Marketing
department:
software
license for the
website
analytical
tool
the dealers.
Resource options
1. Other resource option is supplier. It is required to ensure that do you
have the suppliers or others for helping in manufacturing the products.
2. The general thing is that do the outline of daily business functions, like
duration of the operations, and the day the business would be open. In
a case while the business is periodic, be certain to tell this.
Compliance with
Intellectual
property (IP)
rights
The IP tools should be used in decreasing the risks for the members
included, who may then be able to reap acceptable returns for their
participation in the process. It is necessary to ensure facilitating the
procedure of initiating the new technologies to a market. The IP tools must
be used at the time of commencement of the new and innovative idea
stage continues to be significant also during this stage.
Human Resource
Requirements:
Recruitment
Strategies
Recruitment Strategies Description
Create job post
It will be helpful in acquiring more
applicants as well as attract individuals
who would fit in with the culture of
organisation.
Consider college recruitment
Recruiting from college campus may
help in discovering the future talent for
the industries.
Use social media
The social recruiting is using social
media to search talents, advertise job, and
communicate with prospective
applicants.
Monitoring and
Review
Item Description
Negotiate Variations It is required to plan the approach to a
matter within negotiation, as well as the
tone or communicating style.
Performance Issues The performance issues must be based on
behaviours, which were really seen, not
on features that a person senses regarding
the personality of workers.
Monitoring Budget Making the budgeting procedure is the
most effective manner to keep the
business and finance at track
Recommending Actions 1. Non-Discrimination or Anti-

Retaliation
2. Safety training
3. Job or industry specific training
4. FLSA training
Contingency/Risk
Management Plan
The risk plan is helpful in foreseeing the risk, recognise the action to end
them from taking place and decrease the influence should they eventuate.
4. To be effective your Operational Plan will need to include policies and procedures
that foster and promote innovation and continuous improvement including:
 collaborative work arrangements
 building of teams’ and individuals’ capacity to contribute to innovation
 provision of formal and informal learning opportunities
 evaluation of ideas
 celebration and promotion of innovation
 respectful communications and sharing of ideas
 a culture of two-way feedback.
Explain how you would address the above points and attach or give examples of
relevant policies and procedures.
Policy/Procedure Explanation Example
Collaborative work
arrangement
The collaborative
arrangement is a
contractual arrangement under
which more than two people
actively involve the mutual
operating action and are
discovered to important risk.
 Establish team
goals
 motivate
innovations
Building of teams’ and
individuals’ capacity to
contribute to innovation
The success of innovation
team depends on whether right
persons are included. The
operational group is contained
people from various sectors in
organisation.
For an example, there
must be representative
from production, sales,
finance, and marketing.
Provision of formal and Informal learning is included Formal learning

informal learning
opportunities
the learnings that happen out
of formal learning.
Formal learning is intended
from point of view of the
learners
opportunities- training,
workshop
Informal learning
opportunities-
conversations and
meetings
Evaluation of ideas Evaluating Ideas produces the
larger numbers of idea. It is a
key part of the creative
thinking procedure.
For an example,
evaluation by team efforts
or individual decision.
Celebration and
promotion of innovation
The celebration and
promotion of Innovation would
alter the culture of
organisation.
For example, motivate
spying and revamp
performance bonus
Respectful
communications and
sharing of ideas
The well communisation as
well as sharing of ideas can be
effective way to make positive
atmosphere in the workplace.
For an example,
communication with
potential employees
A culture of two-way
feedback.
A culture of two-way feedback
encourages the workers to do
their best.
For example, feedback-
rich culture
Documents you need to submit for task 1:
You must submit the following items for assessment of Task 1:
 Completed Operational Plan
 Relevant examples of policies and procedures that foster innovation

Task 2: Design a physical space that promotes innovation
Instructions
In this task you will re-design your office layout to reflect and encourage innovative practice.
Note: If you are not able to complete this task based on your own work place you may use the
case study in Appendix 1.
1. Consider how the current physical environment of your work area contributes to or
hinders creativity and innovation. Draft the current layout showing gaps and pitfalls.
2. Outline a new way that you could organise the space (including consideration for
layout and aesthetics, décor etc.) to encourage creativity and innovative collaboration
between team members.
Justify the elements of your redesign by explaining how you believe it will achieve the
intended outcomes.
Current Layout (Image/drawing)

Gaps and pitfalls
1. The customers have to wait in long queues for
giving orders.
2. It has limited space.
3. There is no communication between management
and customers.
4. There is take away service that can create problems.
5. The waiters do not serve dishes on the table.
6. The customers are not able to get notifications and
offers easily.
New Layout (Image/drawing)
How it will encourage creativity and
innovation
The new digital restaurant will be helpful in saving
time by maintain the digital menu. There will be
lower cost and higher profit margin. It will reduce
perceived waiting time. This new layout will also
promote the brand consistency and effective
communication. In the addition, the customers
will be able to get notifications on the screen.
3. Explain below how you would communicate your redesign to others to gain support
for the change and foster an innovative work environment.

Stakeholder Communication (What and How)
Senior Management
The new layout should be communicated to the senior
managements by conducting meetings. In the meetings issues
in the implementation of new layout, related benefits and
modifications will be discussed.
Employees
The new layout must be communicated to the employees of
organisation by conducting training sessions. It will discuss
the desired behaviour, current behaviour of workforce and
new behaviour by creating context and convenience to them.
Documents you need to submit for task 2:
You must submit the following items for assessment:
 Current office layout/design showing gaps and pitfalls
 New office layout/design
 Other relevant information and visual supports

Task 3: Develop and implement a Project Plan
Resources you’ll need
 A work based project to facilitate continuous improvement and innovation.
 The project planning template provided in Appendix 2 or one used in your
organization that covers the same information.
Note: If you do not have a suitable work based initiative to refer to base your project
on the case study office redesign in Appendix 1.
Instructions
This task has four parts which follow the steps in a project planning process. You will:
a) Conduct broad research on scope to initiate a project
b) Define actions for implementation and communication
c) Implement and communicate project actions and monitor progress
d) Close and review the project
Part a) Project Scope and Initiation
Step 1: Identify an area within your organisation that you could work with to:
 inspire and support continuous improvement;
 inspire and support team members to explore, consider and adopt new and better ways
of doing things within that area
 make a difference by improving a part of a process, product, service or component
within that area
 implement the revised or new process, product, service or component you have
nominated
This could be:
- a procedure or a process
- a communication process - internal or external
- improvement to workplace information e.g.: a policy; brochure; website
information or other information pertinent to the business; document flow;
information request processes
- improved use of current IT systems
- a quality standard or benchmark e.g.: customer satisfaction; turnaround time on
service; internal report completion timeframes

E.g. Service Delivery process; due to high service complaints
Step 2. Collect data, analyse and set goal(s)
a) Monitor and measure the current performance, productivity and/or quality measures
of your chosen area. This would ideally reveal a need for improvement or a new
approach. Include this in your background/rationale within the project plan (see
template in Appendix 2).
b) Set broad goals for new ideas and improvement(s).
c) Identify key team members and/or stakeholders and hold a meeting to consult,
collaborate and generate ideas.
At this meeting encourage participation; inspire innovation, contribution and
collaborative sharing of information from all members.
You will need to keep your agenda, notes and minutes from this meeting.
Step 3. Develop a Project Plan
a) Based on your research and consultation fine-tune specific, measurable and
achievable goal(s) for this project.
b) Complete a project plan (refer to the template in Appendix 2 to ensure you cover all
required information in your plan).
Project name: Customer Service Excellence
Produced by: Mr John Andrew
Version: 1.0 Date: 22-06-2019
Project Scope
Background/rationale
current performance, productivity and/or quality measures of your chosen area, need for
improvement or a new approach, how the project fits with the Operational Plan-
The customer service excellence project will be fit with the operational plan.
Nowadays, the customer-oriented business atmosphere, the skills of personnel are very difficult
for success of corporation and individual. It is necessary to improve customer services because
How the company handle customers may influence the individual goal and the performance of
organisation (Schwalbe, 2015).

Project Goals
List Project Goal(s), include how it relates to the company vision, values and business
objectives-
1. The main vision of company is to compete with others and get advantages. The Customer
service excellence would provide the competitive advantage for surviving in the complex as
well as uncertain climate of business.
2. The training sessions upon rendering the best customer services provides the skills that
employee require to communicate competence.
3. This new project will be helpful in establishing good customer relationship.
Project Deliverables
What the project will cover, what is the work involved, what items are excluded?
The customer service excellence project will provide technical assistance and support to the
customers. This will cover work to bring professional, good level customer service concept into
the normal currency through providing the unique improvement tools for helping in delivering
services to customers.
Assumptions and Constraints
List assumptions and constraints including the limits of your own responsibility, sustainability
requirements, legislative and regulatory context
This project states that the customers are to be treated equally and with respect. It is not good
practice to make arguments with the customers. When the company offers the assurance then it
should honour it. The company should compliance with relevant Acts and laws such consumer
law and the corporation act 2001.
Stakeholder Analysis
Key Stakeholders
Who are they? What are their roles and responsibilities?
Key Stakeholders Roles and Responsibilities
CEO
Department Heads
Employees
CEO requires to make the service culture, and
to state (by the behaviour) what it needs for
serving.
It is a duty of department head to monitor and
review the project, outcomes related to
project and issues.
It is duty of employees to uncover the

Customers
requirements of customers and desired
outcomes.
The customers should use the system in
effective manner and give proper as well as
genuine feedbacks.
Stakeholder Involvement
Method for consultation/collaboration. Outcomes of consultation.
Method for Consultation/Collaboration Outcomes of Consultation
1. Training session
2. Conference
3. Meeting
4. Special education
With the help of these methods of
consultation and collaboration, the issues can
be pre-assumed in advance to find best
possible strategies or approaches. In this way,
it will be easy to attain set goals and
objectives.
Required Resources
Physical, financial, technology resources
List requirements: consider IP, cost, availability, procurement requirements, potential for
supporting innovation
Resources Requirements
Physical
 Distribution system
 Building
Financial
 cash
 credit line
Technology
 customer database
 software
Physical-
1. Vehicles
2. Location (rent)
Financial-
1. funding
2. cost
Technology-
1. systems
2. tools

Human resources
Project Team Roles and Responsibilities
Project Team Roles and Responsibilities
Project Sponsor
Project Manager
Project Team member
Consultant
The Project Sponsor is accountable to make
sure that project provides agreed targets of
business.
The project manager is accountable for taking
small and large decisions.
The role of team leader is to successfully
execute the work that have distributed,
keeping project manager well versed of the
development or growth and the issues that
can arise.
Product management consultants may
navigate the business side of the condition
with easiness. The consultants are capable to
recognise the technical issues experienced by
business. They also recommend the solution
that may advance the top line revenue as well
as reduce the cost.
Budget
Activity Human Equipment Facility Material Total
Training
Recruitment
Implementatio
n of Techniques
10000
14000
20000
25000
35000
30000
15000
10000
15000
30000
25000
30000
80000
84000
95000

Survey 12000 15000 10000 8000 45000
Risk Management Plan
Risk
Assessment
Plan A Plan BLikelihood Consequence
The taste of customers can be
changed
Unlikely moderate Focus on
presentation of
foods
Get suggestion
from customers
Competitors may have lower
prices
Moderate moderate State the value
of product by
its meaning
Give some
attractive offers
Response from customers can
be negative
Likely moderate Conduct public
relation
campaign
Take feedback
of customers
Some may prefer some other
organisations
Unlikely Low risk Hold the
uniqueness
Add
complimentary
services or

products
Communication Plan
Who
(Stakeholder
)
Why
(Objective)
What
(Message)
How
(Channel
)
When
(Timing)
Who
(Accountability
)
CEO To get
approval and
advice
How to
implement new
ideas and
strategies
Written
method
After forming
new team
For better
marketing ideas
Head of
department
To know the
process of
implementatio
n of new
strategy
What are the
roles of other
employees
Meeting After the
approval of
CEO
Maintain team
co-ordination
Management To manage the
revenue
according to
strategies
What
challenges can
be faced in
implementatio
n of the
strategies
Meeting After the
implementatio
n of strategies
Ensure the
quality and
effectiveness
employees To provide
better services
Render
friendly
services to
customers
Training
session
In the
conferences
Maintain
customer
satisfaction
level
Indoor staff To make
contribution in
achieving
goals
Provide best
services
Training
session
At the time of
training
Keep customer-
service
standards high

Attach the following documentation:
 Work Breakdown Structure (a broad overview of key task areas)
 Project Schedule Milestones / Action Chart or Gantt Chart
 Budget (direct expenses, indirect expenses, contingency)
 Risk Management Plan/Matrix (including for WHS)
 Communication Plan/Matrix
Part b) Project Action Planning
Step 4. Identify steps to implement the plan (work breakdown structure and Gantt Chart)
a) Document an action plan to define the actions to be taken to achieve the Project Plan
goals. Your action plan should include:
 implementation tasks, including: research, revisions/adjustments or new additions
that relate to the new initiative, record keeping, documentation of procedures to
record results/performance, financial record keeping
 tasks that show events which inform, communicate, coach or mentor
 tasks that demonstrate monitoring and review
 close-off activities that ensure continuity and ownership after the initial
implementation
 timeframes for completion of tasks
 who will be responsible for completing the tasks.
Work Breakdown Structure (WBS)
Project: formation of new team and provide better consumer services
Task 1:
Work: recruitment
Budget: 84000/-
Assigned to: management
- Deliverable

1. Provide best amenities
2. Take suggestion and give instructions
Task 2:
Work: Training
Budget: 80000/-
Assigned to: head of department
- Deliverable
1. Assign the coach or mentor
2. Monitor the work of employees
Task 3:
Work: implementation of technologies
Budget: 95000
Assigned to: CEO
- Deliverable
1. Check the efficiency
2. Assess the quality
Gantt chart
Activity Responsibility Starting date ending date duration
1. Planning
It will focus on making good structure
of planning. 15 days
Planning
initialisation 15-06-2019 20-06-2019 5 days
planning resources 21-06-2019 25-06-2019 5 days
phase review 26-06-2019 30-06-2019 5 days
2. Analysis
The main role is to assess planning
according to business requirements 10 days
On-site meeting 01-07-2019 02-07-2019 2 days
Discussion with
stakeholders 03-07-2019 05-07-2019 3 days
Document current
system 06-07-2019 08-07-2019 3 days
Analysis complete 09-07-2019 10-07-2019 2 days
3. Design It will focus on designing of system. 10 days
Design database 11-07-2019 13-07-2019 3 days
software design 14-07-2019 15-07-2019 2 days
interface design 16-07-2019 17-07-2019 2 days
create design
specification 18-07-2019 19-07-2019 2 days

Design complete 20-07-2019 20-07-2019 1 days
4. Completion
The main responsibility is to evaluate
the system. 4 days
System
maintenance 21-07-2019 22-07-2019 2 days
Evaluation 23-07-2019 24-07-2019 2 days
Part c) Project Implementation, Communication and Monitoring
Step 5. Communicate, consult and support
a) Before launching the plan you will need to gain relevant authorisation to go ahead
then discuss the plan and the required roles, responsibilities and time-lines with your
team.
Describe how you carried out the following:
 Gained the necessary approvals to commence the project.
Before launching the plan, the approval of management and other relevant authority is
required (Binder, 2016).
 Informed project team members about the plan.
After the approval from management and relevant authorities, the planning of
implementation of plan will be addressed to the team members.

 Sought input from team members.
It is necessary to take input and feedback from the team members to implement the
plan in effective manner.
 Managed any conflict or dissent (or if none, describe how you would have
managed it)
It is very necessary to manage the conflict between the team members. For this, it is
required encourage team spirit and co-operation between them.
 Delegated roles to appropriate team members and ensure they are clear about
their responsibilities and authority levels and limits
The responsibilities should be given according to the capability and skills of the team
member. They should be instruct properly to complete their tasks.
 Lead, assisted and supported team members to reach project time lines.
It s required to review and monitor the work of team members for the better
implementation of plan.
b) Set up mentoring and coaching (both informal and formal) you will use to enable
people to adopt or participate in the new improved process/product/service and use
resources effectively. This should include opportunities for people to learn from each
other.
You will need to submit evidence for this activity. This may include items such as:
 Emails
 Communication and/or training matrix
 Learning plans or session plans
Communication/Training Plan for Employee Directly Involved in the Process
Topic Key Learning Outcome Schedule
Consumer preference Skills During training
Consumer satisfaction Professionalism During training
Effectiveness of service Efficiency During training
Team coordination Collaboration During training

c) Present one of your planned coaching/mentoring sessions to an individual or team.
Evidence to show you have completed this activity should include:
 Meeting notes/reports/correspondence that show:
i. how you introduce the new process/product/service
ii. how you ask for clarification of team/individual needs
iii. how you offer support to parties who may need it.
Meeting Notes
Item Method (How It is Done)
I. Introducing the new process By writing
ii. Asking for clarification of
team needs
Through the written report
iii. Offering support to parties
who may need it.
Through the written report
 Coaching plan/session plan; training instructions; mentoring plans
Coaching Plan
Coaching Topic How to get better skills?
Coach Mr Niel Sinha
Coachee Annie Midha
Time 11 am
Date 30-06-2019
Venue Kastene press room
 A video or audio recording of your coaching/mentoring session.
Video of coaching Appendix??
Step 6. Monitor project implementation
a) Monitor the activities to implement the project.
b) Provide a project status report to relevant stakeholders.

Activity Progress Issue Action
Real time monitoring of team
performance
Regular status
Ensuring that suggested actions
are implemented
By making
weekly progress
report
By making
weekly progress
report
By making
weekly progress
report
Sometime it is not
possible to check
timely
The deadline can be
missed
The alternative
actions can be
better
Ensure that team
is working
Ensure that work
is going on
timely
Ensure that team
is aware about
the plan
Part d) Project Close and Review
Step 7. Close and Review
a) Finalise the project:
 Create a brief ‘project completion summary’ to be distributed to the stakeholders
involved in the project. Include any information you feel they need to be aware of
such as budget achievement, actual performance timeframes, use of resources,
incidents that arose etc.
Project Completion Summary
Project Name: Customer Service Excellence Date: 10-07-2019
Project Manager: Mr John Andrew
Factors Success Criteria Extent of Criteria
Satisfied
Variance
Time Deadline was 15 days Work done in given
deadline
No
Cost 1,00,000 1,20,000 20,000
Quality Excellent Super excellent No
Others Human resources Achieved effectively No

Resources
Incidents
Approval
Project Manager
Signature
John Project Sponsor
Signature
Smith
Project Manager Name John andrew Project Sponsor
Name
Smith Nier
Date 15-07-2019 Date 15-07-2019
 Describe the process that will be followed to assign project team members to new
roles/duties, now that the project has been completed.
1. Evaluate the skills of team members
2. Provide the expertise
3. Define the role
4. Ensure the ability
 List any documentation/meetings/sign off required to officially close the project.
1. Project report
2. Checklist
3. Post-project evaluation report
4. Budget
b) Conduct a Project Review
 Involve team members and other relevant stakeholders in the review.
 Write a Project Review following the template in Appendix 3.

Note: you may use your own project review format as long as it covers the
information in the template provided.
Project name: Customer Service Excellence
Project Lead: John Andrew
Reviewed by: (Green Smith)
Date: 7-08-2019
Project Overview
Project Outcomes
Compare the actual project outcomes against the intended scope and objectives.
Intended Scope and Objectives Actual Outcomes
1. Forming new team by hiring
2. Customer satisfaction
3. Solving the issues of employees and
customer
1. New team formed by recruiting more
people
2. Customer satisfaction achieved
3. Various methods are used to solve the
Issues
Project Variances
Were there any variances? If so, describe the differences and explain what caused them to
occur. If not, explain the controls that were in place to ensure the project remained stable.
Variance Description Control
-
- The implemented
approaches, strategies and
timely review was effective
in ensuring the project stable.
What worked well?
The operational planning is very effective.
What should change?
There should be more people to help the team leader such as ATL.

Lessons Learned
Insights and Experiences
The employee’s issues should be resolved on priority basis.
Knowledge Capture
How will you capture this information into a knowledge management system or other process so
that future like-projects can benefit from it?
I will record them and work upon it for future like-projects.
Comments & Feedback
Circulate this report to all participants involved in this review.
Date circulated: 30-07-2019
Comments
-
Feedback
The project has met its objective in given timeline.
Line Manager’s Signature: Brew lien Date: 01-08-2019

Documents you need to submit for Task 3
You must submit the following items for assessment:
 Agenda/notes/minutes from the stakeholder meeting (part a)
 Completed Project Plan (part a)
 Project action plan (part b)
 Training material and presentation aids or slides (part c)
 Audio/video recording of the training session (part c)
* Note there is a 50MB limit on the file size. If your video file is larger than
50MB, compress it or upload it on Youtube and share the link. See the
Appendix 4 ‘How to Upload a video’ for instructions
 Project status report covering project monitoring (part c)
 Project completion summary (part d)
 Project Review (template in Appendix 3) (part d)

Task 4: Respond to requests for improvement
Instructions
Read the scenario below and respond to the questions that follow.
Scenario:
Imagine it has been 5 months and you have now almost fully implemented your innovation
project. Most team members are very happy with the changes and have taken them aboard
agreeably.
You have received a request from senior management to make an improvement to the project
as a result of a whole of business decision to upgrade technology systems.
All of your project team will need to understand how to use the new technology in order to
finalise your project and achieve the project deliverables by the end of the month.
Questions:
Based on the improvement request you have received, respond to the following-
a) Identify how you would action the improvement request and still achieve project
deliverables.
I would take following step to make changes in the project-
1. Decide the scope of changes
2. Decide the scope of implementing the changes
3. Get approval and rejection of the changes
4. Communicate as well as apply the approved request of changes
5. Management of changes
6. Save time in making the change management form
b) Describe how you would notify project stakeholders of your continuous improvement
efforts and outcomes.

Prepare a communication plan
Who
(Stakeholder)
What
(Message)
Why
(Objective)
How
(Channel)
When
(Frequency)
HoDs Review the
changes
effectiveness
Introduce the
project
Conference
call
monthly
Employees Regular
communication
with updates
Review the
status of
project
In-person
meeting
Weekly
@Monday
morning
Customers Getting
information for
changes
Update the
project status
E-mail Once after the
changes
c) Identify how this improvement request would contribute to future project planning.
The improvement request can contribute in success of project. It will be easy to get
achievements quickly with the implementation of changes.
d) What changes would you need to make to your Project Plan and Operational Plan to
reflect the improvement request.
Answer- as per the improvement request, it will require to make changes in the time
management, scope management, budget and other plans.
e) Identify any training, mentoring, or coaching required to implement the requested
improvement.
With the help of learning professional and training changed plan, it will be
easy to know the changes related to project.
f) How would you ensure the project time frame is met, or if it is endangered, how
would you accommodate a changed time frame?
While workers are committed to improvements, however falls short of purposes in
developed timeline, this can be useful to extend planning to render them a bit more
time to get success.

References
Binder, J. (2016) Global project management: communication, collaboration and
management across borders. New York: Routledge.
Etzkowitz, H. and Zhou, C. (2017) The triple helix: University–industry–government
innovation and entrepreneurship. New York: Routledge.
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