BSBHRM501: Manage Human Resource Services Assessment 2022

BSBHRM501 Manage human resource services
Knowledge Questions v2.0 (2017/10/23)
BSBHRM501 Manage human resource
services
Name Jade McConell
Email address [e-mail]
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Knowledge Questions
Knowledge Questions are specifically designed to assess your knowledge and
application of learning within this Unit. Please carefully read through each
question.
In your response, please use terms and phrases presented within your learning
unit. Reflect on your learning resources including video links, links to other
resources and your own research.
Please note: Where the response does not sufficiently demonstrate your
knowledge in this assessment, your submission will be returned for
resubmission.
1. Explain the importance and value of HR services and strategies within an
organisation.
HR services and strategies are important in an organisation as they help
an organisation to improve its bottom line through training and
development and demonstrate effective how organisational success is
significantly affected by human capital. In addition, an organisation is
also able to make an effective corporate decisions which underlines with
assessment of staff and projection of future workforce. HR services and
strategies ensure employees work in a safe organisation with compliant
to various laws and minimised liability.
2. Identify at least FIVE core services provided by HR in most organisations.
Explain each service as to its purpose within an organisation. Present an
advantage and a disadvantage for the delivery of each service.
Staffing of an organization- core service of ensuring the organization
has enough human resource or man power. Advantage of effective
staffing is increase in productivity. The disadvantage of the core service
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BSBHRM501 Manage human resource services
Knowledge Questions v2.0 (2017/10/23)
is high costs.
Compensation and rewarding of employees- the purpose of
rewarding employees effective is to attract pool of talents. The advantage
of the approach is retaining of skilled employees, and motivating
employees to perform well.
Safety and health Services - the purpose of Safety and health is to
ensure employee are safe in their working environment. Safety and
health service are advantageous as they reduce sick off and increase
engagement. The disadvantage is they are expensive.
Employee labour relations- The purpose of Employee Labour relations
services is to provide a strong working environment that fosters
performance. The approach is advantageous as it enables an organization
to develop a team work environment. The disadvantage of the approach
is that it is time consuming and may require outsourcing which is
expensive.
Learning and development- The learning and development purpose is
to equip employees with skills and competency that are required in their
roles. The core service is advantageous is help employees in their career
development hence increasing their levels of engagement. Learning and
development service are expensive and time consuming.
3. HR services should be consistently managed through regular monitoring
and reviewing processes. Discuss this statement and its importance within
a business. List FIVE processes which can be used to monitor and review
processes. Identify any risks that could arise where HR services are not
being monitored or regularly reviewed.
Human resource service changes from time to time due to change in
macro and micro environmental factors and therefore they need to be
managed regularly and their process monitored and reviewed. This will
ensures they are up to date and matches the organisational objectives.
FIVE processes which can be used to monitor and review
processes
1:Key performance Indicators
2.surveys
3. feedbacks
4.interviews
5.Aprraisals and Cost effectiveness Analysis
Risks that could arise where HR services are not being monitored
or regularly reviewed.
1. Turnover
2. Loss of workplace culture
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BSBHRM501 Manage human resource services
Knowledge Questions v2.0 (2017/10/23)
4. Fully discuss how the process of integrating business ethics into HR
practices adds value to an organisation. Where unethical behaviour is
identified, fully explain how and why this should be dealt with promptly.
The process of integrating business ethic into practices ensures that the
company exercises its core values and it is compliant with various
regulations and policies from government. When unethical behaviour
arises in an organisation, HR approaches employees in a calm manner
and reinforce them about the code of practices they are supposed to
adhere to.
5. Explain how confidentiality requirements within an organisation can be met
and why ethical behaviours must be consistently demonstrated by HR
personnel and senior managers. Where confidentiality has been breached
by a Manager, explain actions which must be taken immediately and state
why.
Confidentiality in an organisation can be met by ensuring only authorised
personnel have access to the right documents. HR personnel and senior
manager must demonstrate ethics consistently in order to ensure there is
fairness, integrity and justice for all stakeholders in an organisation.
When the confidentially has been by manager, he or she should pay
lawsuit damages and terminate the contract of the employer.
6. List and explain at least SIX steps in any strategic planning process. Briefly
describe the purpose of strategic planning and reflect on the importance of
contract management.
1. Identification of core mission. - Company clearly states its mission
and values that should be considered for the planning process.
2. Having a future-focused vision statement- company lays out the
vision statement and core values of the plan.
3. Identification of priorities- includes prioritization of objectives and
goals which need to be accomplished by the plan.
4. Building a communication or rollout plan- the process involves an
organization laying down communication strategies for
communicating the plan
5. Holding people accountable- includes developing policies and roles
for members.
6. Reviewing- monitoring and evaluating the plan.
The purpose of strategic planning is to set overall goals for a business
and lay out the plan to accomplish them. Contract
management function assists in managing obligations in an effective
manner hence saving time and offering benefits in terms strategies and
procedures.
7. The goals of an organisation are stated within their Corporate/Business
Plan. Operational plans have a different purpose – explain the relationship
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BSBHRM501 Manage human resource services
Knowledge Questions v2.0 (2017/10/23)
of an Operational Plan to a Business Plan. Then list the most significant
headings used in an Operation Plan.
Operational plan are related to business plan as it states actions that
an organization and upper management will take to accomplish the
objectives of a business plan.
significant headings used in an Operation Plan
Objectives
• Outcomes desired activities
• Timeframes
• Processes for reporting on progress, with clear key performance
indicators on how they are to be measured/assessed
• Current and potential staffing/labour resource requirement.
8. List and describe the main six external factors that influence human
resource services.
 Political- political policies such as change in taxations and
political stability influences and interrupts how human
resource function
 Economic- macroeconomics like inflation, unemployment,
currency fluctuation and interests’ rates affects how human
resource operates.
 Social-cultural- the social-cultural factors like age
distribution and changing patterns of consumers affects
how an organization operates.
 Technological- innovations and access to technology
significantly impacts human resource services
 Environment- disasters like Covid19 and environmental
policies influences human resource.
 Legal - labour laws and discrimination acts among other
legal forces significantly impacts human resource services.
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9. List THREE internal stakeholders and state key reasons for engaging with
them when planning HR resources.
 Employees
 Organizational owners.
 Directors and board of management
 key reasons for engaging with them when planning HR
resources
 - engaging diverse stakeholders is resourceful in implementing
decisions and providing requirements or constraints based on
information from the industry that will be important to have when
understanding project constraints and risks.
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