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Report on Managing Human Resources Services of Coffeeville

   

Added on  2020-06-03

13 Pages3798 Words226 Views
Manage human resourcesservices

Table of ContentsINTRODUCTION ..........................................................................................................................3PART A...........................................................................................................................................31.1 Executive summary ..............................................................................................................31.2 Analysis of current business strategy and operational plans to identify human resources'requirement. ...............................................................................................................................31.3 Analysis of External business environment to identify the business plan............................41.4 Analysis of the organisation requirement for diversity in the workforce. ...........................41.5 Proposal of a human resource strategy based on one human resource ................................41.6 Documents the roles and responsibility of the service staff. ................................................51.7 Determine the appropriate human resource information systems. .......................................51.8 Develop the communication plan that incorporates the........................................................61.9 Roles and Responsibilities of stakeholders...........................................................................61.10 Explain why it is important to factor in the audience and the purpose of thecommunication you have developed ..........................................................................................61.11 Explain the importance of performance and contract management system. ......................7Appendix A......................................................................................................................................7PART B............................................................................................................................................72.1 Service Level agreement ......................................................................................................72.2 Negotiation with the external service providers an external training organisation haschallenged the sizes proposed.....................................................................................................82.3 SLA to develop or support the element of the proposed human resources' strategy............8Appendix B – Service Level Agreement for HR Services ...........................................................10PART C..........................................................................................................................................10CONCLUSION .............................................................................................................................11REFERENCES .............................................................................................................................12

INTRODUCTION Managing human resource functions is the most important process in an organisation onthe basis company manage their operation activities. Human resource is the essential factor ofproduction. Moreover, present report is based on managing human resource services ofCoffeeville it is the highly standard of excellence in product and services by providing the bestcoffees in the city. The main target of the company is to offer high quality coffee which is madefrom perfectly roasted coffee beans. Moreover, it will discuss on the topic current strategy andoperational plans to identify human resources' requirement. It will also analyse the externalbusiness environment in order to make business plans. Overall, report is divided into three subparts in which they focus on the important aspects of Coffeeville. In part B, report will discussabout the service level agreement. PART A1.1 Executive summary Present report is based on the managing human resource services. Furthermore, it willdiscuss about the human resource services’ roles and responsibilities. External environmentanalysis through which company make their business plans and business strategies. It willpresent communication and business action plans in order to achieve the best customer feedback.1.2 Analysis of current business strategy and operational plans to identify human resources'requirement. Coffeeville is the highly quality maintained coffee cafe shop which upheld the qualityand customer services (Armstrong and Taylor, 2014). They also provide fine chocolates, pastriesand signature hoagies. Along with that, business strategy of Coffeeville is aromatic scent,comfortable sitting rooms, local art, friendly service, pleasant lighting and furnishing makecoffee co. a Wisconsin destination of choice. The focus of the company is to serve the bestservices to the customers. This is the business strategy which business strategy adopts. With thehelp of operational activities, company get easily know about the requirement (Bolman and Deal,2017). Moreover, another part is to get the best services. Coffeeville is the prime coffee companywhich maintained their luxurious and prime quality with the help of their human resources team.

1.3 Analysis of External business environment to identify the business plan.External business environmen Managing human resource functions is the most importantprocess in an organisation on the basis company manage their operation activities (Bratton andGold, 2017). Human resource is the essential factor of production. Moreover, present report isbased on managing human resource services of Coffeeville it is the highly standard of excellencein product and services by providing the best coffees in the city. The main target of the companyis to offer high quality coffee which is made from perfectly roasted coffee beans. Moreover, itwill discuss on the topic current strategy and operational plans to identify human resources'requirement (Cascio, 2018). It will also analyse the external business environment in order tomake business plans. Overall, report is divided into three sub parts in which they focus on theimportant aspects of Coffeeville. In part B, report will discuss about the service level agreement. 1.4 Analysis of the organisation requirement for diversity in the workforce. In order to maintain the productive working environment, human resource managershould adopt some practices in order to remove the diversity in workplace (Certo, 2015).Diversity in the working environment is very important to enhance the new services andeffective environment in the workplace. This diversity in employment is very necessary to inventnew ideas or business strategies. Different people have their variety of quality and uniquenessthrough which they help to the company for development. Moreover, diversity is must in theworking environment to introduce innovation and creativity for the development of companyoperations (Chelladurai and Kerwin, 2017). 1.5 Proposal of a human resource strategy based on one human resource Business strategy is recruitment and selection through which Coffeeville hire the besthuman resource team for implementing the business strategic plan in order to implementing thewhole strategy company needs to make action plan which is given below: Step 1:Identify task: In the first step of action plan, company decides their objective and task tobe done. Coffeeville’s main objective is to hire the best human resource team with the help ofrecrimination and selection process (Hiraoka and et.al., 2017). Step 2:Analyse and delegate tasks: In this second process, company needs to arrange theresources of selection and recruitment such as first they need to give advertisement of job offers

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