Manage Innovation and Continuous Improvement

This document discusses the analysis of the Bounce Fitness business and the need for managing innovation and continuous improvement. It covers topics such as review of programs, systems, and processes, organization's performance review, relevant changing trends and opportunities, strategies for effective contributions to continuous improvement, and implementation of innovative processes. The document also includes a communication plan and transition plans.

Running head: MANAGE INNOVATION
Bounce Fitness
Manage Innovation and Continuous Improvement
6/15/2019

MANAGE INNOVATION 1
Table of Contents
Part B: Review programs, systems, and processes....................................................................2
Analysis of the Case Study....................................................................................................2
Organization’s Performance Review.....................................................................................2
Relevant Changing trends and opportunities.........................................................................3
Online Application.............................................................................................................3
Social Sharing....................................................................................................................3
Personalized Self Care.......................................................................................................3
Specialist Advice for Bounce Fitness....................................................................................4
ERP System........................................................................................................................4
Online application..............................................................................................................4
Part C: Facilitate effective contributions to continuous improvement and innovation..............4
1. Strategies that can offer recognition of successful innovation...........................................4
Creating a culture of innovation.........................................................................................4
Open Communication........................................................................................................5
2. Prioritizing issues for Improvements.................................................................................5
3. Facilitate Effective contributions and communication about continuous improvement....6
Seeking continuous improvement......................................................................................6
Establishing a great workplace...........................................................................................6
4. Foster a Creative Climate...................................................................................................6
5. Capture insights, experiences, and ideas for Improvement................................................7
6. Strategies and performance measures to evaluate and monitor performance....................7
7. Experts or specialist...........................................................................................................7
8. Cost-Benefit Analysis........................................................................................................8
9. Risk Analysis.....................................................................................................................8
10. Strategies for Communicating Change in the Business...................................................9
11. Strategies to Overcome Barriers to Change.....................................................................9
12. Reporting Protocols..........................................................................................................9
Part D.........................................................................................................................................9
Implementing Innovative Processes (ERP Implementation and Online Application
Development).........................................................................................................................9
Communication Plan............................................................................................................10

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Transition Plans....................................................................................................................11
Contingencies in Implementation Plan..................................................................................1
References..................................................................................................................................3

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Part B: Review programs, systems, and processes
Analysis of the Case Study
The case study is based on the Bounce Fitness Business, operates and manages fitness
centers. The case highlights that business follows the traditional procedure of recording
important information such as the client's information and personal trainers’ information on
excel sheets. This results in creating a lot of issues for the trainers to manage their schedule
whenever they get a new client. In addition to this, the fitness centre does not hire extra
trainers which are required when any one of the regular trainers is not available. This creates
issues for the clients of the business and also affects the image of the business.
Furthermore, many times the trainer feel overworked to deliver class just to build the client
base. Even the data of the client is not real time, in its place, it is recorded or entered the time
instructor gets time.
From the analysis, it could be said that business must get involved in improving its data
management techniques and must have proper planning of the schedule of the trainers. The
data of the client must be recorded in real time in order to know the exact position as well as
the performance of the business. Recording data manually on excel sheets are traditional
ways this involves a number of errors which can cost business high. Hence, the business must
implement proper systems to avoid such type of issues.
Organization’s Performance Review
As discussed above the business is not able to proper service to its clients at the time when
any of the instructors is unavailable due to unavailability of extra staff. The issue becomes
severe because every instructor is allowed to manage their own record and information of the
client on a manual basis, which is only available to that particular trainer, which results in

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unavailability of the client details. Due to this, the client feels neglected and their behavior
towards their trainer changes. This also impacts the position and image of the business in the
eyes of the clients as well as impacts the results of the business in the market in comparison
to other competitors.
In addition to this, the unavailability of the real-time information results in the availability of
limited or incomplete information to the business which impacts the decision-making
process.
Relevant Changing trends and opportunities
Fitness trends can affect people who are habitual of doing work out and businesses that are
involved in this industry. As per the survey, the industry of wellness is of around $3.7 trillion
and is anticipated to grow 17% in the coming five years (Santra, 2019).
Online Application
Today, the fitness business is at boom due to their online applications. As these applications
are being used by a number of people to maintain their fitness by following the videos of the
experts and getting diet assistance.
Social Sharing
According to the recent trend of the industry, fitness and cosmetic enhancement centers make
use of social platforms in order to grow the business. It is not about which type of service
business use, but a social platform provides a required boost to the company (Sirohi, 2019).
Personalized Self Care
The major importance here is provided to “self”. Each person requires personalized results,
particularly in the fitness industry. General solutions are available over the internet, however,
what exactly required by the audience nos is personalized solutions.

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Specialist Advice for Bounce Fitness
ERP System
Enterprise resource planning is the procedure utilized by businesses to integrate and manage
the key parts of the business. There is a number of ERP software that helps businesses to
execute all the procedures of the company (Harwood, 2017). Bounce Fitness could
implement ERP system into its operations which will integrate purchasing, sales, planning,
finance, marketing, and HR activities. This will support the company in managing its reports
related to client information as well as personal trainers.
Online application
Considering the increasing trend of the online application, Bounce Fitness must get involved
in adopting advanced technology and must design its online application. The application of
the business will be comprised of suggesting proper diet to the clients and work-out sessions.
In addition to this, the company can plan to provide the opportunity to the customer to shop
athleisure and sports accessories as well as clothes.
This application could be used by the clients of the fitness centre at the time their personal
trainer is not available for many reasons.
Part C: Facilitate effective contributions to continuous improvement and innovation
1. Strategies that can offer recognition of successful innovation
Creating a culture of innovation
Employees work effectively when they are encouraged and inspired to move out of their
boundaries and think out of their box. However, when employees are being micromanaged
they could not do this (Hanekom, 2016). Workforce needs to let feel independent to have
innovative thinking and to follow the ideas they are obsessive about. If Bounce Fitness will

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allow its workforce including fitness trainers and management they will be effectively able to
get good ideas, which could be implemented to gain success.
Open Communication
Having open communication between the workforce and management of the company
arrange the atmosphere of trust. But, when a business desires to have a trusting culture within
an organization, then it must not expect employees to take the very first step (Adler, J., and
Karlsberg, 2019). If Bounce fitness will establish a culture of trust through open
communication then the clients of the business will not feel neglected at the time when their
personal trainer is not available as the management will take the responsibility to manage
each and every client.
2. Prioritizing issues for Improvements
Manual data recording – From the analysis, it has been identified that the fitness centre
follows traditional methods for recording the data of clients and trainers. This results in a
number of errors into the available data into the system, which leads to an incorrect decision
for the business. The business must give priority to this issue and must implement an ERP
system for resolving this issue.
Unavailability of Trainer – The business has experienced situations when the trainer is not
available for his/her responsibilities, due to which the clients have to deal with issues. In
order to avoid these issues, the business has to manage its human resource department
effectively such that they can have sufficient human resource whenever required. In addition
to this, for this, the company can introduce its online application where clients could follow
the videos and instructions of their trainer.
No real-time data – The trainers and instructors in the business do not record all the data on
time, in fact, they record it whenever they get ideal time. By adopting this type of culture,

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many times the business losses the important information that is required for decision making
procedure. The real-time data provides detailed information. With the implementation of an
ERP solution, the bounce will be able to manage the real-time data, because it encourages
employees to feed proper and timely data into the system.
Overloading of responsibilities to trainers – It has been observed that many times trainers
are overburdened with responsibilities due to which they feel demotivated and pressurized. In
order to overcome this, the business has to provide proper training to its employees regarding
how to make use of the ERP system and feed the data. The evaluation and analysis of the data
will be done by the ERP system which will reduce the burden of trainers.
3. Facilitate Effective contributions and communication about continuous improvement
Seeking continuous improvement
Continuous enhancement is not about setting high space. It is all about searching a rhythm
that works for the organization. It is regarding changing the mindset of everyone in finding
better ways (Rebecca, 2018).
Establishing a great workplace
For continuous improvement, open communication, and innovation in the business there is
need of effective workplace which works to encourage employees to think out of their box
and get involved in attaining the common goal of the business.
4. Foster a Creative Climate
If the organization has a creative climate under which it encourages its employees to work
effectively and get engage in the decision making results in increasing the productivity of the
company. In addition to this, employees work effectively, when they are encouraged and
inspired to move out of their boundaries and think out of their box. The employees learn to

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work in a team and understand new concepts which develop a learning and innovative culture
of the organization.
5. Capture insights, experiences, and ideas for Improvement
Continuous process improvement model
There are a number of strategies as well as methodologies that could be utilized while
focusing on continuous improvement. Some of the strategies are:
 Plan-Do-Check-Act
 Value Stream mapping
 Kaizen (Creative Safety Supply, 2019)
6. Strategies and performance measures to evaluate and monitor performance
The performance and management of employees have to be prudently managed and
monitored for a developing business because it is very essential for the expansion and
investment plans. Some of the strategies and performance measures that could be used by the
business to evaluate and monitor performance are:
 Client survey
 Random quality checks
 Monitoring personal habits and office practices
 Cost-effectiveness (Markos and Sridevi, 2010)
7. Experts or specialist
The experts or specialist that can support in identifying relevant ERP system for the business
are Oracle and IBM.

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8. Cost-Benefit Analysis
For implementing the ERP system in the Bounce Fitness the cost that business has to bear is
$25000 and creating application will cost around $28000. However, this cost of
implementing ERP and creating an application will provide a number of benefits to the
business such as integration of all the department information under a single system,
increasing client trust and loyalty, increasing number of clients, better reach to customers,
etc.
9. Risk Analysis
The major risk that business could experience while implementing ERP system into the
business is a selection of wrong software, customization, poor project planning, exposing
sensitive data, etc. (Jeff, 2015)
Barriers to Change
 Limited understanding of the system and its impact
 Failure in involving the workforce in the procedure of change
 Resistance to organizational culture
 Lack of support of management (Chesbrough, 2010)
 Negative or resisting employee attitude
Mitigating Risk
 To select the right system provider, such that it can provide proper suggestion and
assistance regarding the right type of system
 Proper planning as well as budgeting (Harbough, 2019)
 Proper training to the employees for explaining how to use the system
 Properly communication the benefits of the system to the management

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10. Strategies for Communicating Change in the Business
 Emphasizing that change is unavoidable
 Focusing on the concept that change is always practiced incrementally
 Maintaining the sense of urgency in the business
 Expressing what success is (Grant, 2016)
11. Strategies to Overcome Barriers to Change
 Highlighting the alternatives if the change is not accepted in the business
(Management Study Guide, 2019)
 Involving employees and management in the change decision
 Setting challenging but achievable as well as engaging targets
 Empower innovation and creativity
 Remain positive (Forward Focus, 2015)
12. Reporting Protocols
 Etiquette
 Attire
 Communication (Cohen, 2017)
 Meetings, etc.
Part D
Implementing Innovative Processes (ERP Implementation and Online Application
Development)
Activities Objectives Time Frame Performance
Measure
Market Research Identify the available
market trend
From 1/7/2019 to
31/12/2019
Identifying solutions
to resolve a business

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issue
Evaluation of
different
alternatives
Searching for the
best alternative
From 1/1/2020 to
31/3/2020
Getting the best
solution for business
Dividing
responsibilities
In order to have
defined targets for
everyone
From 15/4/2020 to
30/4/2020
Having the best
solutions
Hiring experts In order to maintain
the ERP System and
business online
application
From 1/5/2020 to
31/5/2020
Best performers
Implementing ERP
and designing
application
To increase the
productivity of the
business
From 1/6/2020 to
30/6/2020
Positive outcomes
Monitoring and
evaluation of
Outcomes
For assessing the
results
Continuous
procedure
Increasing
productivity and
decreasing mistakes
and errors
Communication Plan
Person Role Title Frequency Channel/Format
ABC Vice President of
Communication
Major Milestone Email
PQR Communication Daily Day to day emails

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Coordinator and Weekly
meetings
Transition Plans

Running head: MANAGE INNOVATION
Source [(Cincinnati Growth Partners, 2016)]
Developing an action
plan
Communication planning and
strategies
Optimizing tax and legal structure
Valuation and Financing Options
Strategic and Financial Planning
Goals and Contingency Planning
Forming the Team
Purpose and foundation of a successful transition

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Contingencies in Implementation Plan
There is a number of available threats or barriers that could cause a major disaster which has
a negative impact on the business. Some of the natural disasters like hurricanes, earthquakes,
etc. possess the potential to cause a disastrous outage of ERP and business application
systems. Besides this, there are various human-caused disastrous events that need an
emergency response. These events include unintentional and intentional events. Human-
caused unintentional events are things like avoiding the safety process, entering wrong
programming codes by mistake, and physical accidents of the responsible employee.
Intentional events are the work of discontented staffs, adventure seekers, or terrorists. In
order to avoid these contingencies at some level, the business develops a contingency plan.
A contingency plan is said to be the sequence of an act intended to assist a business to react
effectively to the major future event or condition that may arise or may not arise. This plan
many times called as the "Plan B" since it could be utilized as the alternative for the actions if
anticipated outcomes fail to occur. Contingency planning is one of the constituents of
business endurance, disaster retrieval and risk management (Fisher and Frey, 2014). The
possible contingency plan for Bounce Fitness is presented below:
Source [(Harris and Grimaila, 2019)]

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References
Adler, J., and Karlsberg, R. (2019) 7 Strategies for Sustained Innovation [online]. Available
from https://innovationmanagement.se/imtool-articles/7-strategies-for-sustained-innovation/
[accessed 15 June 2019]
Chesbrough, H. (2010) Business model innovation: opportunities and barriers. Long range
planning, 43(2-3), pp.354-363.
Cincinnati Growth Partners (2016) Succession Planning and Execution - The Eight Steps to
Success [online]. Available from https://www.cincygrowth.com/successionplanning.html
[accessed 15 June 2019]
Cohen, B. (2017) Types of Protocol in Business [online]. Available from
https://bizfluent.com/list-6767617-types-protocol-business.html [accessed 15 June 2019]
Creative Safety Supply (2019) Focusing on Continuous Improvement in the Workplace
[online]. Available from https://www.creativesafetysupply.com/articles/continuous-
improvement/ [accessed 15 June 2019]
Fisher, D. and Frey, N. (2014) Contingency teaching during close reading. The Reading
Teacher, 68(4), pp.277-286.
Forward Focus (2015) 7 Strategies For Overcoming Resistance To Change In The Workplace
[online]. Available from https://www.forwardfocusinc.com/inspire-leaders/7-strategies-for-
overcoming-resistance-to-change-in-the-workplace/ [accessed 15 June 2019]

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Grant, A. (2016) 4 strategies for communicating change in your organization [online].
Available from https://www.bizjournals.com/bizjournals/how-to/human-resources/2016/12/4-
strategies-for-communicating-change-in-your.html [accessed 15 June 2019]
Hanekom, J. (2016) Seven Ways To Foster Innovation In Your Company [online]. Available
from https://www.entrepreneur.com/article/282664 [accessed 15 June 2019]
Harbough, A. (2019) How to Reduce ERP Implementation Risk [online]. Available from
https://us.hitachi-solutions.com/blog/reduce-erp-implementation-risk/ [accessed 15 June
2019]
Harwood, S. (2017) ERP: The implementation cycle 3rd ed. U.S: Routledge.
Harris, R., and Grimaila, M.R. (2019) Information Technology Contingency Planning
[online]. Available from
https://www.researchgate.net/publication/229014506_Information_Technology_Contingency
_Planning [accessed 15 June 2019]
Jeff (2015) Risks Associated with ERP Implementations [online]. Available from
https://meritsolutions.com/risks-associated-with-erp-implementations/ [accessed 15 June
2019]
Management Study Guide (2019) Overcoming Barriers to Change [online]. Available from
https://www.managementstudyguide.com/overcoming-barriers-to-change.htm [accessed 15
June 2019]
Markos, S. and Sridevi, M.S. (2010) Employee engagement: The key to improving
performance. International journal of business and management, 5(12), p.89.

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Rebecca (2018) 4 steps to continuous improvement in the workplace [online]. Available from
http://www.celpax.com/4-steps-continuous-improvement/ [accessed 15 June 2019]
Santra, S. (2019) Trends That Will Change The Face Of The Fitness Industry In 2019
[online]. Available from https://www.franchiseindia.com/wellness/trends-that-will-change-
the-face-of-the-fitness-industry-in-2019.12464 [accessed 15 June 2019]
Sirohi, A. (2019) Top 10 Fitness and Wellness Marketing Trends [online]. Available from
https://blogs.constantcontact.com/top-10-fitness-and-wellness-marketing-trends/ [accessed 15
June 2019]