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MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT ASSESSMENT Part A1 PART A1 PART A1 - Customer Satisfaction Analysis

   

Added on  2020-11-12

17 Pages3450 Words51 Views
MANAGE INNOVATIONAND CONTINUOUSIMPROVEMENT

Table of ContentsASSESSMENT -1............................................................................................................................1PART A...........................................................................................................................................1Explaining contiguous improvement who would involved in this process and what would theybe doing to enable improvement............................................................................................1Describing Culture corus is developing and who vision helps to develop the culture...........1Analysing how achieving its KPI will help corus to give its customers satisfaction.............1Evaluating the key benefits of CI in helping corus to become a more innovative and customersfocused organisation...............................................................................................................1Analysing the CI and how its finding new ways of achieving its objectives from existingresources.................................................................................................................................2Describing the CI that helps Corus to gains more committed workforce which helps to drivefurther improvements.............................................................................................................2PART B............................................................................................................................................2Describing what is meant by ethical business practice..........................................................2Explaining how sustainable practice can help a business to compete....................................2Analysing LCA is more accurate type of analyse than just looking at the carbon footprint ofthe use phase of a material......................................................................................................3Discussed how measurements of sustainability are taken over the entire life cycle of a productnot just the use phase..............................................................................................................3Analyse the case and structured and integrated a number of external sources......................3ASSESSMENT 2 – PROJECT PROPOSAL ..................................................................................3Description about the product along with its evolution..........................................................3Need for innovation................................................................................................................4Brainstorming ideas within the team......................................................................................4Two separate ideas for trial....................................................................................................5Cost-Benefit analysis .............................................................................................................5Strategies to mitigate risks......................................................................................................6Sustainability issues................................................................................................................6Key task and time frame for implementation ........................................................................6

Impact of change....................................................................................................................6Communication plan..............................................................................................................7Performance measures............................................................................................................7Testing and trail process.........................................................................................................7Team goals and objectives......................................................................................................7Team norms............................................................................................................................8Performance goals..................................................................................................................8Ways to encourage and collect creative ideas........................................................................8Interaction within the team ....................................................................................................8Evaluation of ideas.................................................................................................................8Failures or setbacks................................................................................................................8ASSESSMENT 3 - TEST................................................................................................................9Q 1. What is Kaizen? Briefly describe 5S of Kaizen.............................................................9Q 2. Describe the difference between disruptive and sustaining innovations. Support answerwith two example each. .........................................................................................................9Sustaining innovations: It is an incremental innovation where the present product is modifiedas per the needs of the market and customers. Here the needs of the person is listened properlyand products are created accordingly. Here the new market is not creawted rather they keepdeveloping the existing product..............................................................................................9Disruptive innovation: In this a new market is created which is separate to the main stream, inthis in starting the market is too small and later the firms try to cover maximum possiblemarket. Here the companies new business models are adopted so that new markets can betargeted with existing products. ...........................................................................................10Q.3 Describe how the concept of creativity contrasts with that of innovation.....................10Q.4 What does TQM stands for? List eight elements of TQM in the TQM model.............10Q.5 In the case study “The Toyota way” which are the two key principle areas oforganisational learning that underlie the Toyota Motor Corporation's managerial approach andproduction system? ..............................................................................................................11REFERENCES..............................................................................................................................12

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