Manage Meetings: Conduct and Follow-up Meetings | BSBTWK503

This Task builds on Task 2. Adept Owl is an Australian developer, publisher and distributor of dice, card and board games for all ages. You are required to conduct and follow-up on two meetings as instructed and following relevant organisational policy and procedures.

Assessment
Task 3
Manage meetings
BSBTWK503
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work
and I have not cheated or plagiarised the work or colluded with any other student(s)

◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be
taken against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these
assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code
Student
name
Student ID
number
Student
signature
Date
Task Number
------OFFICE USE ONLY-----
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment

Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
The student has satisfactorily completed
and submitted the following:
 Observation checklist in Task 3.1
 Screenshot or picture of draft
meeting-minutes x 2 in Task 3.1
 Finalised meeting minutes x 2 in Task
3.1
 Email to attendees x 2 in Task 3.2A
 Email to CEO x 2 in Task 3.2B
 Screenshot of folders with saved
agenda and minutes in Task 3.2C
☐ ☐ ☐
Demonstrated ability to:
 Chair meetings according to
organisational requirements, agreed
conventions for the type of meeting
and legal and ethical requirements
 Promote participation, discussion,
problem solving and resolution of
issues
 Brief minute-taker on method for
recording meeting notes
 Review meeting minutes and edit, as
required
This is evidenced by:
 Observation checklist in Task 3.1
 Screenshot or picture of draft
meeting-minutes x 2 in Task 3.1
 Finalised meeting minutes x 2 in Task
3.1
☐ ☐ ☐
Demonstrated ability to:
 Distribute and store minutes and
other follow-up documentation within
designated timelines, and according
to organisational requirements
This is evidenced by:
 Email to attendees x 2 in Task 3.2A
 Screenshot of folders with saved
agenda and minutes in Task 3.2C
☐ ☐ ☐
Demonstrated ability to:
 Report outcomes of meetings, as
required, within designated timelines
This is evidenced by:
 Email to CEO x 2 in Task 3.2B
☐ ☐ ☐
When collaborating with the group (Task
3.1), the student has actively participated
in group work with a substantial
☐ ☐ ☐

Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
contribution that can be assessed
individually for all this task's
requirements.
Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐
Student Name:
Assessor Name:
Assessor Signature:
Date:
Table of Content
Student Declaration............................................................................................................
Task 3 – Conduct and follow-up meetings...........................................................
Task 3.1 Conduct meetings................................................................................................
Task 3.2 Follow-up meetings............................................................................................
Task 3 – Conduct and follow-up meetings
Task summary and instructions
What is this
assessment task
about?
This Task builds on Task 2.
Adept Owl is an Australian developer, publisher and
distributor of dice, card and board games for all ages.
You are required to conduct and follow-up on two
meetings as instructed and following relevant

Task summary and instructions
organisational policy and procedures.
To complete this task, please refer to Appendix 1 –
Scenario in Task 2, which includes relevant policies and
procedures.
Please note that the performance evidence for this unit of
competency requires you to provide evidence of the
ability to manage a meeting on at least two occasions.
This assessment has been designed to meet that
requirement.
This task comprises of the following assessment methods:
o Product-based ☒
o Direct observation of Role-Play ☒
o Case Study ☐
o Other (specify) ☐
It has been designed to evaluate your ability
to/competency in:
 Chair meetings according to organisational
requirements, agreed conventions for the type of
meeting and legal and ethical requirements
 Promote participation, discussion, problem solving and
resolution of issues
 Brief minute-taker on method for recording meeting
notes
 Review meeting minutes and edit, as required
 Distribute and store minutes and other follow-up
documentation within designated timelines, and
according to organisational requirements
 Report outcomes of meetings, as required, within
designated timelines
You are required to address the following:
 Task 3.1 Conduct meetings:
o Conduct meeting 1 (Role-Play)
o Conduct meeting 2 (Role-Play)
 Task 3.2 Follow up meetings:
o Conduct follow-up meeting activities as instructed
Note: the meeting minutes have been modified from their
original format in Appendix 1 (Task 2) for the purpose of
this assessment.
Although the assessment requires group collaboration
(Task 3.1) to simulate a work environment, the

Task summary and instructions
assessment submission is individual, and it will be marked
as such.
What do I need to
do to complete
this task
satisfactorily?
 submit the completed assessment tasks, according to
instructions,
 complete the tasks with sufficient detail and present
them in a professional manner,
 use your own words and reference sources
appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required,
 for your performance to be deemed satisfactory in this
assessment task you must satisfactorily address all of
the assessment criteria,
 if part of this task is not satisfactorily completed you
will be asked to complete further assessment to
demonstrate satisfactory performance.
Specifications You must deliver/participate in:
 Conduct meeting 1 in week 4 of class
 Conduct meeting 2 in week 4 of class
You must submit to GOALS
 Observation checklist
 Screenshot or picture of draft meeting-minutes x 2
 Finalised meeting minutes x 2
 Email to attendees x 2
 Email to CEO x 2
 Screenshot of folders with saved agenda and minutes
Resources and
equipment
• Computer with Internet access
• Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment as provided
• Appendices as provided
• Relevant policies and procedures as provided
• Templates as provided
Re-submission
opportunities
You will be provided feedback on your performance by the
Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of
this task. If any parts of the task are not satisfactorily
completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must
undertake to demonstrate satisfactory performance. Re-
assessment attempt(s) will be arranged at a later time
and date. You have the right to appeal the outcome of
assessment decisions if you feel that you have been dealt

Task summary and instructions
with unfairly or have other appropriate grounds for an
appeal. You are encouraged to consult with the assessor
prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or
needs that may hinder you when attempting any part of
the assessment.
Complete the following activities:
FOCUS: Host Great Digital Meetings
CASE STUDY: Adept Owl Gaming
This assessment task builds on the work completed in Task 2.
You will conduct and follow up on the two meetings you planned for in
Task 2.
Task 3.1 Conduct meetings
Schedule a time with the trainer and assessor in week 4 of class to conduct the two
meetings (Role-Play).
For the purpose of the assessment, the meetings will have a duration of 15-20
minutes each, and a group of classmates will play the role of the participants in
simulated work conditions.
It is recommended you ask one of the participants (classmate) to be the minute
taker and take the minutes using the approved template (Template 1 ).
The trainer and assessor will evaluate your performance during the two Role-Plays.
If you are absent from class, it is your responsibility to make alternative
arrangements with the trainer and assessor to perform the two Role-Plays.
Before the meetings
 Prepare to chair the meeting
 Prepopulate the Meeting Minutes Template (Template 1) as needed for both
meetings
 Print or provide a soft copy of the meeting minutes template to the minute taker
(writing the meeting minutes on blank paper or digitally is also acceptable)
During the meetings
 Brief the minute-taker on the method for recording notes following
organisational requirements and conventions
 Greet the attendees and explain the purpose and the structure of the meeting

 Chair the meeting following organisational policy and procedures
 Facilitate the discussion
 Ensure that the meeting is focused, time-efficient and that it achieves the
required outcomes (all items discussed)
 Encourage active participation from the attendees
 Facilitate problem-solving, discussion of ideas and resolution of issues in a
professional manner
 Prepare to provide one example of an issue solved during the meeting
 Listen for information, ideas, and concerns during the meeting
 Use a style, tone and vocabulary appropriate to the audience
 Close the meeting, making sure that action items are minuted
After the meetings
 Check the meeting minutes and make sure that they are a true and accurate
record of the meeting and that they reflect relevant organisational policy and
procedures
 Provide evidence of the draft meeting minutes taken by your classmate (picture
or screenshot) in the space below:
Meeting 1:
Meeting 2:
 Make corrections, adjust and refine the meeting minutes, submitting the final
copies using Template 1 in this assessment document.
Template 1 -Meeting Minutes
Meeting minutes – Meeting 1
DATE: 05/12/21 MEETIN
G TITLE:
To design game named scrabble
TIME: ATTENDEES:
Internal

Product development
manager (gareth singh)
Product development
officer (bolo carstairs)
Online game
development officer
(Helem fearon)
And all other game
developers
External
audience
gamers
YouTubers
Game developers
LOCATION:
Sydney
CHAIR:
MINUTE-
TAKER:
Open meeting
OBJECTIVE OF
MEETING:
To design game named scrabble
APOLOGIES:
APPROVE
MINUTES OF
PREVIOUS
MEETING
NA
Action from the previous meeting
ITE
M
TOPIC RESPONSIB
LE
DUE
DATE
1 NA
2 NA
Agenda
ITE
M
TOPIC and summary of the
discussion
PRESENTE
R
DURATIO
N
1 To design game named scrabble
2 N/A
3 N/A

ITE
M
TOPIC and summary of the
discussion
PRESENTE
R
DURATIO
N
4 N/A
Action Items
Action Item Responsibility Deadline
Get the idea and
thoughts of the
chairperson and
attendee
Action need to be
taken in the process of
developing game,
there are certain
actions which need to
be taken
Close meeting
Meeting minutes – Meeting 2
DATE: 05/12/2021 MEETIN
G TITLE:
To demonstrate the betterment
of virtual meeting
TIME: 12:00 ATTEN
DEES:
Interna
l
CEO
General
manage
r
operatio
n
Product
develop
ment
manage
r
Distribut
ion
manage
r
Manufac
turing
External
Distributors
Suppliers
Shop owner
User
Other
department
Other

manger
Sale
manage
r
Finance
manage
r
Office
administ
rator
Product
develop
ment
officer
Distribut
ion
team
Producti
on team
Sales &
marketi
ng team
It officer
Admin
team
Online
game
develop
ment
officer
Data
and
digital
markete
r
Game
develop
er
LOCATION:
Sydney
CHAIR:
MINUTE-
TAKER:
Open meeting
OBJECTIVE OF
MEETING: To demonstrate the betterment of virtual meeting

APOLOGIES:
APPROVE
MINUTES OF
PREVIOUS
MEETING
NA
Action from the previous meeting
ITE
M
TOPIC RESPONSIB
LE
DUE
DATE
1 NA
2 NA
Agenda
ITE
M
TOPIC and summary of the
discussion
PRESENTE
R
DURATIO
N
1 Betterment of virtual meeting
2 Develop an understanding of the
objective of the meeting
3 Other Business
Action Items
Action Item Responsibility Deadline
Budget mean to
purchase more better
equipment such as
laptop, computer,
projector and other
necessary equipment.
Ensure that an effective
budget is developed
3/12/2021
To remove old
equipment with new
one is best action to be
taken after the failure
of meeting due to
technical issue. Action
to be taken to buy new
latest and fastest
technology.
Ensure that new
equipment is at place
4/12/2021

Close meeting
Task 3.2 Follow-up meetings
A) Email to attendees
Write two emails (for meeting 1 and for meeting 2) to the attendees addressing
the following:
 Consider that the email should be sent no later than 48 hours after the
meeting
 Thank them for the participation in the meeting
 Summarise the meeting outcome
 Provide information about ‘one’ action item that you have followed up after
the meeting
 Advise that the minutes are now available and providing a file path to the
document on the server.
Please note:
The meeting minutes’ filename includes the meeting type and date (e.g.
‘Minutes-StaffMeeting-220520XX.docx’), and is stored in the ‘Meeting
Minutes’ folder on the Administration server:
Administration > Internal > Staff Meetings > Meeting Minutes
 Attach the meeting minutes for external guests who have not access to the
company’s internal drive
 The email text should be in grammatically correct English, written in an
appropriate (polite, business-like) style.
Use Template 2 to write the email.
(80-120 words)
Template 2 -Email
Email to Attendees – Meeting 1
To: @adeptowl.com.au
Cc: Tim Devis
Bcc: Adept Owl Games Company
Subject: attendance for the meeting
Date email is sent:
Attachments:
Hello,
This mail is to thank all the attendees for attending the meeting. Your presence in
the meeting helped us gain useful insights and make informed decisions. The
outcome of the meeting was that we were able to discuss new game plan
development. This helped us in enhancing the overall outcome of the same.

Please note that the minutes are now available and providing a file path to the
document on the server.
Thank You.
Yours Sincerely,
Email to Attendees – Meeting 2
To: @adeptowl.com.au
Cc: Tim Devis
Bcc: Adept Owl Games Company
Subject: Thanks and regards
Date email is sent:
Attachments:
Hello,
This mail is to thank you all for attending the meeting as it provided us with the
important aspects that helped us in coming up with improved and better ideas for the
same. Your inputs helped us ensure that the goals as well as objectives are achieved.
Thanks and regards,
B) Email to CEO
Write two emails to the CEO informing him about the outcome of the meetings.
The email text should be in grammatically correct English, written in an appropriate
(polite, business-like) style.
Use Template 2 to write the email.
(40-80 words)
Template 2 -Email
Email to CEO – Meeting 1
To: ceo@ adeptowl.com.au
Cc:
Bcc:
Subject: Outcome of the meeting
Date email is sent:
Attachments:

Respected Sir/Madam,
This is to inform you that that meeting that was conducted, was successful and this
helped in coming up effective solutions. It is to inform you that the outcome of the
project was that we were able to come up with different ideas about how can virtual
meeting be improved. All the attendees helped and provided us with developing an
effective plan which we can implement to achieve the goals.
Thanks and regards,
Email to CEO – Meeting 2
To: ceo@ adeptowl.com.au
Cc:
Bcc:
Subject: Details of the meeting
Date email is sent:
Attachments:
Respected Sir/Madam,
This is to tell you that that meeting that turned into carried out, turned into
successful and this helped in developing powerful solutions. It is to tell you that the
final results of the challenge changed into that we have been able to give you
distinctive thoughts about how can digital meeting be stepped forward. All the
attendees helped and furnished us with growing an effective plan which we can
enforce to obtain the goals.
Thanks and regards,
C) Filing
Create a file path in your drive for the Agendas and the Minutes as follows:
 Administration > Internal > Staff Meetings > Meeting Agendas
 Administration > Internal > Staff Meetings > Meeting Minutes
saving the two Meeting Agendas and the two Meeting MInutes in the relevant
folder.

Take a screenshot of the folder to show how the documents were saved and how
the folders were set-up.
Copy and paste in the space below.

Appendix 1 – Scenario
Adept Owl Business Plan (excerpt)
From Adept Owl business plan FY 2021–2022
Mission
● Adept Owl aims to produce high-quality, entertaining online
board, card and puzzle games for the enjoyment of all ages.
Vision
● To establish, within five years, the reputation of Adept Owl as one of the finest,
most innovative and entertaining online board game developers in Australia.
Values
● customer focus
● actively encourage excellence, creativity, innovation and continuous
improvement
● work collaboratively and consultatively with integrity, professionalism and
teamwork
● recognise the diversity and expertise of Adept Owl employees
● Sustainable practices.
Strategic directions
The strategic context in which Adept Owl will achieve its mission and vision is
through:
● engaging with customers through
● developing and improving App Store Optimization for online game
applications.
● supporting innovative thinking, management and leadership skills
● creating a high-performing organisation
● Ensuring sustainable processes are used in development and marketing of
online distribution via online apps stores

ADEPT OWL GAMING COMPANY

Adept Owl Code of Conduct
Adept Owl acknowledges its role as a responsible corporate citizen. Adept Owl’s
success will result not simply from satisfying specific needs for quality products at
reasonable prices, but from conducting its business with integrity and in accordance
with the core values of the organisation.
Employees and officers of Adept Owl are expected to:
● respect and support the core values of the organisation:
○ customer focus
○ actively encourage excellence, innovation and continuous improvement
○ work collaboratively and consultatively with integrity, professionalism and
teamwork
○ recognise the diversity and expertise of Adept Owl employees
○ sustainable manufacturing practices.
● respect others and treat others (colleagues, managers, reports, clients,
customers and organisational stakeholders) with fairness
● act in accordance with relevant legislation, standards and industry codes of
practice
● act honestly to protect the reputation of Adept Owl; avoid the fact or
appearance of conflict of interest
● protect the privacy of others in accordance with organisational privacy and
recordkeeping policies.

Adept Owl Anti-discrimination
Policy and Procedures
Policy
The purpose of this policy is to ensure transactions with customers of
Adept Owl and other employees are handled fairly and transparently and
in accordance with organisational and legal requirements. Generally, it is
unlawful to discriminate on the basis of the following 16 characteristics:
sex
relationship status
pregnancy
parental status
breastfeeding
age
race
impairment
religious belief or religious
activity
political belief or activity
trade union activity
lawful sexual activity
gender identity
sexuality
family responsibilities
association with, or relation to, a person
identified on the basis of the above.
The scope of this policy covers all employees and contractors of Adept
Owl.
Responsibility for the implementation of this policy rests with all
employees, contractors and management of Adept Owl.
Privacy Act 1988 (Cwlth)
Anti-discrimination Act 1977 (NSW)
Age Discrimination Act 2004 (Cwlth)
Australian Human Rights Commission Act 1986 (Cwlth)
Disability Discrimination Act 1992 (Cwlth)
Racial Discrimination Act 1975 (Cwlth)
Sex Discrimination Act 1984 (Cwlth).
Procedures
All staff will comply with the following procedure when applying reasonable
adjustments.
Reasonable adjustment
Reasonable adjustments are changes that allow people with a disability to
work safely and productively.
Adept Owl will make reasonable adjustments for a person with a disability
who both:
applies for a job, is offered employment, or is an employee

requires the adjustments in order to participate in the recruitment
process or perform the genuine and reasonable requirements of the
job.
Examples of reasonable adjustments can include:
reviewing and, if necessary, adjusting the performance requirements of
the job
arranging flexibility in work hours
providing telephone typewriter (TTY) phone access for employees with
hearing or speech impairments
purchasing screen reading software for employees with a vision
impairment
approving more regular breaks for people with chronic pain or fatigue
buying desks with adjustable heights for people using a wheelchair.
When thinking about reasonable adjustments, Adept Owl will weigh up the
need for change with the expense or effort involved in making it. If making
the adjustment means a very high cost or great disruption to the
workplace, it is not likely to be reasonable.
In some cases Adept Owl can discriminate on the basis of disability, if
either:
the adjustments needed are not reasonable
the person with the disability could not perform the genuine and
reasonable requirements of the job even if the adjustments were
made.

Adept Owl Office Equipment Use
Policy and Procedures
Policy
Adept Owl provides staff with access to high quality office equipment in
order to complete work tasks to a professional standard.
Adept Owl is committed to maintaining the confidentiality of its customers
and employees. All documents relating to staff, suppliers and retailers will
be shredded before removing to secure bins.
Procedures
All staff will comply with the following procedures in the use of office
equipment.
Photocopier and printers
All staff must:
● attend a training session in the correct use and basic maintenance of
the photocopier
● operate the photocopier in accordance with the manufacturer’s
guidelines
● comply with copyright legislation
● check that the machine is working properly and clear any paper jams
● check that there is adequate toner and paper available and inform
the Office Administrator if stocks are low
● report any faults to your manager or the Office Administrator if you
cannot easily resolve them yourself
● note that high-volume printing (500+ copies) should not be printed
on Adept Owl printers but should be completed using Adept Owl’s
preferred printing supplier, Pixel Precision
● implement the company’s policy on consumables conservation
wherever possible.
Binder and laminator
All staff must:
● attend a training session in the correct use of the binding and
laminating machine
● use the binding and laminating machines only for the formal
presentation of Adept Owl documents or as directed by your manager
● check that the contents of documents are in the correct order and
meet professional standards before binding

● operate the binder and laminator in accordance with the
manufacturer’s guidelines
● ensure binding and laminating machines are turned off after use
● report any faults to your manager or the Office Administrator if you
cannot easily resolve them yourself.
Shredder
All staff must:
● attend a training session in the correct use of the shredder machine
● use the shredder for the destruction of confidential documents or
parts of documents that contain sensitive personal or confidential
information relating to Adept Owl’s customers, employees, suppliers
and franchisees
● operate the shredder following the manufacturer’s guidelines
● remove all paper clips and staples before shredding documents
● empty shredded material into recycling bins as necessary
● ensure that confidential documents approved for shredding are
shredded before placing them in recycling bins
● ensure shredder machine is turned off after use
● report any faults to your manager or the Office Administrator if you
cannot easily resolve them yourself.
Telephones
All staff must:
● attend a training session in the correct use and functions of the
telephone system
● when making and receiving calls, remember as a representative of
Adept Owl to ensure professional conduct at all times; be polite,
courteous and clear
● use the options provided by the system efficiently (e.g. call
forwarding, voicemail, hold)
● refer to the user manual supplied by the service provider
● avoid use for personal calls
● consider the need for long-distance calls – use other modes of
communication instead (email, etc.), if appropriate
● seek approval from your manager prior to making any international
calls
● report any faults to your manager or the Office Administrator if you
cannot easily resolve them yourself.

Adept Owl Stationery and Consumables
Policy and Procedures
Policy
This policy relates to the purchase and replacement of consumables and
general stationery.
Note that some pieces of equipment require special training or an external
technician for the installation of replacement consumables.
Procedures
Purchase
● As a general rule, all purchases must be approved by the department
manager and processed by the Office Administrator.
● A nominated person in each department will check paper supplies
and other general stationery weekly, to ensure stock levels are
adequate
● All staff members are to implement Adept Owl’s policy on
conservation and use paper and other consumables efficiently.
Replacement of consumables
● All staff members are responsible for the replacement of paper in
photocopier, fax machine, etc. for their own use.
● All staff members are to ensure that they remove special paper
(colored paper, letterhead, etc.) from the photocopier once they are
done and return to supply cupboard.
● Photocopier and printer toner is to be replaced by trained personnel
only. Staff members that have not been trained by the Office
Administrator to replace toner cartridge are not to attempt it.
● Photocopier drum cartridges are only to be replaced by the Xerox
technician. Replacement by someone not authorised by Xerox will
void our warranty.
● Notify the Office Administrator as soon as the ‘Drum cartridge is
running low’ message appears and they will arrange for a technician
to attend as soon as practicable.
Maintenance/servicing
● Regular servicing of equipment is to be booked and recorded in the
equipment service log by the Office Administrator.
● All equipment is to be serviced according to the manufacturers’
warranty and, at a minimum, once per year.

Adept Owl Computer Use
Policy and Procedures
Policy
Adept Owl is committed to ensuring that staff use computer technology in
a manner that promotes a safe work environment. Individual workspaces,
furniture and equipment must be adjusted to suit the ergonomic
requirements of the user.
All staff members are expected to be able to use a variety of software
programs in the course of their daily duties; manage computer data
proficiently; and maintain computer equipment in good order and
condition.
Procedures
Hardware
● Do not eat or drink near your computer or laptop. Spills can
permanently damage the equipment.
● Develop a routine to maintain your computer equipment. The
keyboard, monitor and mouse should be cleaned regularly. Before
cleaning, make sure the computer is turned off.
● Store any user manuals for your computer in a place where they can
easily be accessed for reference.
● Report any suspected hardware problems to the IT Manager.
● Portable devices, such as laptops, smartphones (e.g. iPhones) and
tablets (e.g. iPads) are especially vulnerable to physical damage, loss
or theft.
● Avoid dropping or knocking about mobile devices, ensuring they are
kept secure in protective casing where required.
● Carry and store your laptop in a padded laptop computer bag or
strong briefcase to reduce the chance of accidental damage. An
ordinary-looking briefcase is less likely to attract thieves than an
obvious laptop bag.
● Keep your laptop, tablet or smartphone in your possession and within
sight whenever possible, just as if it were your wallet or handbag.
Lock them away out of sight when not in use, preferably in a strong
cupboard, filing cabinet or safe. This applies at home, in the office
and in a hotel.
● Never leave a mobile device visibly unattended in a vehicle. If
absolutely necessary, lock it out of sight in the boot or glovebox. The
physical security of any company-owned mobile IT devices in your
possession is your personal responsibility. Please take all reasonable
precautions to keep these devices safe and secure.

Software programs
● Only registered software programs may be used. Do not download,
install or use unauthorised software programs. Unauthorised software
could introduce serious security vulnerabilities into the network as
well as affecting the working of your computer. Software packages
that permit the computer to be ‘remote controlled’ and ‘hacking
tools’ are explicitly forbidden on Adept Owl equipment unless they
have been explicitly pre-authorised by management for legitimate
work purposes.
● Be careful about software licenses. Most software, unless it is
specifically identified as ‘freeware’ or ‘public domain software’, may
only be installed and/or used if the appropriate license fee has been
paid. Shareware or trial packages must be deleted or licensed by the
end of the permitted free trial period. Some software is limited to free
use by private individuals whereas commercial use requires a license
payment. Individuals and companies are being prosecuted for
infringing software copyright: do not risk bringing yourself and the
company into disrepute by breaking the law.
● Authorised programs installed on each workstation are as follows:
○ operating system – Microsoft Windows
○ antivirus software – Symantec Antivirus
○ office software suite – Microsoft Office Professional
○ internet browser – Google
○ email software – Microsoft Outlook Express
○ file compression/decompression software – WinZip
○ Adobe Creative Suite
○ PDF reader – Adobe Acrobat Reader.
○ Social Media channels (as required)
● Selected workstations also have specialised software relevant to job
requirements. These include:
○ accounting software – MYOB
○ design and publishing software – Adobe Creative Suite
○ Coding software (as required)
○ customer relationship management (CRM) software – Salesforce
○ Digital Meeting Software (in development)
● If your computer notifies you that an update is required, follow the
instructions. and update the system or software.
○ These updates could relate to security flaws and it is imperative
all software is secure.

○ Some software updates will try to get the user to install
additional tools or add-ons for sister companies. Ensure to
deselect all added options and only install the required update.
● Use the software’s online Help files if you require assistance with the
program.
● Report any software problems immediately to the IT Manager.
Virus protection
● The server and all computers have antivirus software installed and
they are automatically updated at least twice per week. Staff
members are not to tamper with the antivirus or update settings on
their computer.
● Viruses are a major threat to your organisation and laptops are
particularly vulnerable if their antivirus software is not kept up-to-
date. Ensure your laptop virus software has been set to automatically
update.
● Staff are requested to exercise caution at all times:
○ Email attachments are now the number one source of computer
viruses. Do not open email attachments that are from an
unknown source.
○ Do not copy/open files from an external source (USB flash drive,
external hard drive, CD/DVD-ROMs, etc.) until they have been
scanned by the antivirus software. This should be automated by
your computer; if not, notify the IT Manager.
● Read carefully any emails or memos from the IT Manager regarding
virus risks.
● Report any suspected virus immediately to the IT Manager.
● Do not forward any files or upload data onto the network if you
suspect your computer might be infected.

Adept Owl Recordkeeping
Policy and Procedures
Records should be stored securely, being careful to protect privacy,
business and personal confidentiality, and maintaining records as required
by applicable laws.
● Create a personal subfolder within the server (using your name as the
subfolder name) to hold your day-to-day working files.
○ Do not store company data on your computer unless absolutely
necessary. Company data should be stored in the appropriate
server drive. Unlike the servers which are backed up
automatically, data on your own computer is not backed up and
your work may be lost if you experience a system crash.
○ If you use a laptop and require access to files offsite, you will be
set up with offline files allowing remote access to server files
away from the office.
● ‘Move’ completed files to the appropriate folder in your department.
● Filenames:
○ Speak to your Manager regarding the file naming conventions
used in your Department
○ For ease of operator identification, add your initials to the end of
each filename. For example, JulyConf-mq.doc (document about
July Conference, keyed in by Mary Quinlan)
● Back-ups:
○ Back-up copies of all electronic files on the server are made
twice weekly.
○ If you spend an extended time away from the office network
using a laptop, it is your responsibility to ensure local copies of
company files are backed up.

Adept Owl Electronic Communication
Policy and Procedures
Policy
This electronic communication policy and procedures establish guidelines
for the proper and improper use of Adept Owl’s email and internet
resources.
All staff members are responsible for using Adept Owl’s internet and email
resources in a professional, ethical, and lawful manner.
Adept Owl will not tolerate inappropriate materials such as pornographic,
racist, defamatory or harassing files, pictures, videos or email messages
that might cause offence or embarrassment.
Procedures
Allocation and access
● Due to its global nature, users of the internet may encounter material
that is inappropriate, offensive and, in many instances, illegal. Adept
Owl cannot control the availability of this information and has made
the decision not to restrict access to it. However, staff members are
notified that they are responsible for any material that they:
○ view on the internet
○ download from the internet
○ upload to the internet.
Authorised use
● Internet and email services can only be used for:
○ Adept Owl business use
○ limited personal use.
● Adept Owl business use includes any activity that is conducted for
purposes of accomplishing official business, professional duties
including research and, where appropriate, professional development.
○ Official business includes:
– using devices and software for work-related use
– using the internet to access work-related information
– sending emails to colleagues on work-related matters
– sending emails outside of the work environment on work-
related matters.
○ Professional duties include:

– using the internet for professional development or other
approved study, research or professional forums
– limited use of computer, email and other facilities to
support study (during personal time)
– limited support for employees to engage with professional
associations.
● Limited personal use means use that is infrequent and brief. This
use should generally occur during personal time and should not
include use:
○ that requires substantial expenditure of time
○ for private business, personal gain or profit
○ that impedes the efficiency of internet or email services
○ that clogs mailboxes with large numbers of messages
○ that would violate or breach any state or federal legislation
○ that would violate or breach Adept Owl organisational policies
and procedures.
● As a guide, use that occurs more than a few times per day and/or for
periods longer than a few minutes would not be considered limited
personal use.
● Staff members may be held personally responsible for any use of
internet and email services that do not comply with these principles.
○ Limited personal use includes:
– limited personal emails and internet searches that are not
unauthorised, unlawful or criminal
– using a printer or photocopier to print out a few pages of
personal information
– making occasional brief local telephone calls
– making financial transactions, including bill paying or home
banking
– using web-based email.
Note: It is expected that personal use of internet and email services is
undertaken during a staff member’s personal time (Personal time: Staff
members’ own time that is not during business hours, e.g. before 9.00 am,
after 5.00 pm and during lunch breaks).
Inappropriate use
● Adept Owl will not tolerate inappropriate materials such as
pornographic, racist, defamatory or harassing files, pictures, videos or
email messages that might cause offence or embarrassment. Never

store, use, copy or circulate such material, and steer clear of dubious
websites.
● If you receive inappropriate material by email or other means, delete
it immediately. If you accidentally browse to an offensive website,
click ‘back’ or close the window straight away. If you routinely receive
a lot of spam, talk to your IT Manager who can get your spam settings
checked.
● Staff members should not use internet and/or email services to:
○ infringe the copyright or other intellectual property right of
Adept Owl or third parties
○ download software (without authorisation by management for
legitimate work purposes)
○ scan and email print resources protected by copyright
○ disrupt communication and information devices through such
means as mass emailing or transmitting files that place an
unnecessary burden on departmental resources (without
authorisation by management for legitimate work purposes)
○ access inappropriate internet sites
○ download, distribute, store or display offensive or pornographic
graphics, images or statements or other material obtained from
inappropriate websites
○ download, distribute, store or display material that could cause
offence to others, e.g. offensive material based on gender,
ethnicity or religious and political beliefs
○ download unreasonable amounts of material for non-business
use
○ download information for the purpose of providing it to external
organisations or the general public (without authorisation by
management for legitimate work purposes)
○ distribute defamatory, obscene, offensive, or harassing
messages
○ distribute confidential information (without authorisation by
management for legitimate work purposes)
○ distribute messages that disclose personal information (without
authorisation by management for legitimate work purposes)
○ distribute private information about other people
○ distribute messages anonymously, using a false identity or using
another person’s email account
○ engage in any illegal or wrongful activity
○ engage in private business or personal profit ventures

○ engage in online chat forums, if not for legitimate work purposes
○ stream video from internet sites, if not for legitimate work
purposes.
● Any serious or repeated inappropriate use of the organisation’s
electronic communication equipment, or any illegal materials will be
reported directly to management, and disciplinary processes will be
initiated. This may include summary dismissal in the event of a
serious breach of the policy.
● Staff members may not:
○ disrupt or interfere with the use of internet or email services
○ without authority destroy, alter, dismantle, disfigure, prevent
rightful access to or otherwise interfere with the integrity of
internet or email services
○ misuse Adept Owl resources, including human and computing
resources.
Note: Sending, receiving, displaying, printing or otherwise disseminating
material which is fraudulent, harassing, illegal, sexually explicit, obscene,
intimidating or defamatory is prohibited. Staff members encountering such
material should report it to the General Manager of Operations
immediately. Sexual harassment laws (and other anti-discrimination laws)
at both Commonwealth and state level can deem
Adept Owl responsible for any breaches of anti-discrimination legislation
committed by any staff member.
Communicating information
Staff members should exercise the same care in drafting email messages
for any other written communication form. Any messages on Adept Owl’s
computer system may be subject to review by authorised Adept Owl
personnel. Furthermore, email messages may be required to be disclosed,
discovered or produced in a litigious matter involving Adept Owl.

Adept Owl Meetings
Policy and Procedures
Policy
This meetings policy and the procedures below establish guidelines for the
expected procedures and conduct expected by Adept Owl staff when
conducting and participating in meetings.
All staff members have the responsibility conduct themselves in a
professional, ethical and lawful manner, as outlined in the Adept Owl Code
of Conduct. Such conduct is expected at both internal and external
meetings.
Procedures
Planning meetings
Staff who are planning meetings are responsible for ensuring that:
● a chairperson has been designated
● a meeting invitation is sent to all required participants in an
appropriate format and a timely fashion:
○ generally, via email
○ at least 24 hours’ prior for standard meetings, at least one week
prior where training or extensive preparation is required
● the physical meeting space is to be booked and confirmed at the
earliest opportunity:
○ meeting room 1: fits up to 5 people
○ meeting room 2: fits up to 14 people
○ board room: fits up to 30 people
● AV or teleconferencing/digital meeting equipment is to be booked at
the time of booking the meeting space, and collected:
○ no earlier than 24 hours prior to the meeting
○ no later than an hour prior to the meeting
○ if being conducted off-site, make sure arrangements have been
made well in advance so as to not inconvenience other staff who
may require the equipment
● a meeting agenda is prepared and distributed to participants prior to
the meeting, using the Adept Owl Meeting Agenda template
● meeting minutes are to be taken, using the Adept Owl Meeting
Minutes template
● meeting duration is limited to an appropriate time for the purpose,
generally 30 minutes to an hour

● meeting budgets for catering are to be limited to $10 per head. See
procurement policy for details of preferred catering supplier and
menu.
Conducting/chairing meetings
The chairperson is responsible for ensuring these conventions for
conducting meetings are followed, where applicable:
● meetings must start and finish on time
● the purpose and goals of the meeting are clear to all participants
● the agenda is followed and items are presented by the assigned
speaker and within the allocated duration for discussion
● all participants are encouraged to provide input in the discussions, as
appropriate
● discussions are restricted to agenda items only
● discussions are conducted in a constructive and professional manner
● one person is to speak at a time
● time limit on speakers is adhered to, as per meeting agenda
● participants have the authority to make decisions
● conflict of interest provisions are followed
● consensus is required for all decisions
● the chairperson has casting vote
● voting is conducted appropriately.
Attending meetings
All staff who are attending meetings are responsible for ensuring that:
● they arrive/log in on time
● If virtual meeting: Camera to be switched on
● their mobile phone is switched off
● they behave professionally and appropriately, as per Adept Owl Code
of Conduct
● they participate actively, constructively and respectfully in meeting
discussions to achieve meeting aims.
Following up meetings
All staff who are following up meetings (generally the meeting planner or
chair) are responsible for ensuring that:
● The agenda filename includes the meeting type and date (e.g.
‘Agenda-StaffMeeting-22052015.docx’), and is stored in the ‘Meeting
Agendas’ folder on the Administration server:
Administration > Internal > Staff Meetings > Meeting Agendas

● The meeting minutes’ filename includes the meeting type and date
(e.g. ‘Minutes-StaffMeeting-22052015.docx’), and is stored in the
‘Meeting Minutes’ folder on the Administration server:
Administration > Internal > Staff Meetings > Meeting Minutes
● Sending an email to all participants advising them:
○ that the minutes are now available and providing a filepath to
the document on the server
○ advising them of the date of any required follow-up meetings
and who will be responsible for coordinating that meeting
○ attaching any additional documents that are required by
outcomes of the meeting.

Adept Owl Privacy Policy
The Adept Owl Games Company is committed to protecting privacy. It is
bound by the National Privacy Principles contained in the Privacy Act 1988
and all other legislation that governs privacy.
Where appropriate, Adept Owl will handle personal information relying on
the related bodies’ corporate exemption and the employee records
exemption in the Privacy Act. Our respect for our staff and customers’
privacy is paramount. We have policies and procedures to ensure that all
personal information is handled in accordance with National Privacy
Principles.
This Privacy Policy sets out our policies on the management of personal
information – that is, how we collect personal information, the purposes for
which we use this information, and to whom this information is disclosed.
What is personal information?
Personal information is information that could identify you. Examples of
personal information include your name, address, telephone number and
email address, or more complex information like a resume.
How does Adept Owl collect and use personal information?
Some of the ways in which Adept Owl collects personal information is
when you send a job application to us or when you email us. These uses
are discussed below.
What happens if you don’t provide personal information?
Generally, you have no obligation to provide any personal information to
us. However, if you choose to withhold personal information, we are
unlikely to be able to respond to your application or query.
To whom do we disclose personal information?
We engage third party service providers (including related companies of
Adept Owl, which may be located outside Australia) to perform functions
for Adept Owl. Such functions include mailing, delivery of purchases, credit
card payment authorisation, trend analysis, external audits, market
research, promotions and the provision of statistical sales information to
industry bodies.
For our service providers to perform these functions, in some
circumstances it may be necessary for us to disclose your personal
information to those suppliers. Where disclosures take place, we work with
these third parties to ensure that all personal information we provide to
them is kept secure, is only used to perform the task for which we have
engaged them and is handled by them in accordance with the National
Privacy Principles.

How do we protect personal information?
At all times, we take great care to ensure that your personal information is
protected from unauthorised access, use, disclosure or alteration. We
endeavour to ensure that our employees are aware of, and comply with,
their obligations in relation to the handling of personal information. Only
properly authorised employees are permitted to see or use personal
information held by Adept Owl and, even then, only to the extent that is
relevant to their roles and responsibilities. Your personal information will
not be sold to any other organisation for that organisations’ unrelated
independent use. Further, we will not share your personal information with
any organisations, other than those engaged by us to assist us in the
provision of our products and services (as described above).
What about information you provide in job applications?
If you submit a job application to Adept Owl, we will use the information
provided by you to assess your application. In certain circumstances,
Adept Owl may disclose the information contained in your application to
contracted service providers for purposes such as screening, aptitude
testing, medical testing and human resources management activities. As
part of the application process, in certain circumstances, you may be
required to complete a pre-employment health questionnaire. You may
also be asked to undergo a pre-employment medical assessment. In that
case, you will be asked to give specific consent to Adept Owl to disclose
your questionnaire to its service providers for the purposes of arranging
the medical assessment and for the relevant service providers to disclose
the results of the assessment to Adept Owl. Please note that medical
disclosures will only be communicated to Adept Owl if they are directly
related to the job role that you are applying for.
If you refuse to provide any of the information requested by Adept Owl, or
to consent to the disclosure of the results of your medical assessment to
Adept Owl, we may be unable to consider your application.
Is the personal information we hold accurate?
We endeavor to maintain your personal information as accurately as
reasonably possible. However, we rely on the accuracy of personal
information as provided to us both directly and indirectly. We encourage
you to contact us if the personal information we hold about you is incorrect
or to notify us of a change in your personal information.
How can you access or correct the personal information we hold
about you?
Wherever possible and appropriate, we will let you see the personal
information we hold about you and correct it if it is wrong. If we do not
allow you access to any part of the personal information we hold about
you, we will tell you why.

Adept Owl’s website privacy policy
Adept Owl generally only collects personal information from its website
when it is provided voluntarily by you, for example, when you send us an
electronic message with a query about Adept Owl or its products. We will
generally use your information to respond to your query, to provide and
market our services to your or as otherwise allowed or required by law.
For the same purposes, Adept Owl may share your information with other
members of the Adept Owl group (including those who are located outside
Australia) and their respective service providers, agents and contractors. If
we do this, we require these parties to protect your information in the
same way we do.
When you visit this website or download information from it, our internet
service provider (ISP) makes a record of your visit and records the
following information:
● your internet address
● your domain name, if applicable
● date and time of your visit to the website.
Our ISP also collects information such as the pages that our users access,
the documents they download, links from other sites they follow to reach
our website, and the type of browser they use. However, this information
is anonymous and is only used to statistical and website development
purposes.
We use a variety of physical and electronic security measures, including
restricting physical access to our offices, firewalls and secure databases to
keep personal information secure from unauthorised use, loss or
disclosure. However, you should keep in mind that the internet is not a
secure environment. If you use the internet to send us any information,
including your email address, it is sent at your own risk.
You have a right of access to personal information we hold about you in
certain circumstances. If we deny your request for access, we will tell you
why.
Use of cookies
A cookie is a small message given to your web browser by our web server.
The browser stores the message in a text file, and the message is then
sent back to the server each time the browser requests a page from the
server.
Adept Owl makes limited use of cookies on this website. Cookies are used
to measure usage sessions accurately, to gain a clear picture of which
areas of the website attract traffic and to improve the functionality of our
website.
When cookies are used on this website, they are used to store information
relating to your visit such as a unique identifier, or a value to indicate

whether you have seen a web page. We use session (not permanent)
cookies. They are used to distinguish your internet browser from the
thousands of other browsers. This website will not store personal
information such as email addresses or other details in a cookie.
Most internet browsers are set up to accept cookies. If you do not wish to
receive cookies, you may be able to change the settings of your browser to
refuse all cookies or to notify you each time a cookie is sent to your
computer, giving you the choice whether to accept it or not.
Disposal of personal information
Adept Owl is committed to maintaining the confidentiality of its customers
and employees. All documents relating to staff, suppliers and retailers will
be shredded before removing to secure bins.

Adept Owl Procurement and Preferred
Suppliers Policy and Procedures
Procurement is also called ‘supply management’ or ‘purchasing’. The
procurement policy is concerned with processes that control incoming
products and materials.
The purpose of this policy is to ensure the purchase of resources is carried
out consistently, fairly and transparently and in accordance with Adept Owl
requirements. The scope of this policy covers the purchasing and
acquisition of resources by employees and contractors of Adept Owl
Games Company.
Responsibility for the implementation of this policy rests with those
employees and management of Adept Owl with responsibility for
purchasing resources.
Principles governing the procurement process
1. Probity and ethical behaviour
The principle of probity (which means to have strong moral principles,
honesty and decency) and ethical behaviour governs the conduct of all
procurement activities. Employees who have authority to procure goods
and services must comply with the standards of integrity, probity,
professional conduct and ethical behaviour. Employees or directors must
not seek to benefit from supplier practices that may be dishonest or
unethical.
2. Sustainability
Follow the sustainability policy and principles outlined in the sustainability
policy when procuring supplies.
3. Value for money
Value for money is the core principle underpinning procurement.
Organisations contracted to do work for Adept Owl must be cost-effective
and efficient in the use of resources whilst upholding the highest standards
of probity and integrity.
In general, a competitive procurement process that is carried out in an
open, objective and transparent manner can achieve best value for money
in procurement.
4. Non-discrimination
This procurement policy requires that the procurement process is non-
discriminatory. All potential contracted suppliers should have the same
opportunities to compete for business and must be treated equitably
based on their suitability for the intended purpose.

5. Risk management
Risk management involves the systematic identification, analysis,
treatment of risk as well as, where possible, the implementation of
appropriate risk mitigation strategies. It is integral to efficiency and
effectiveness to proactively identify, evaluate, and manage risks arising
out of procurement related activities. The risks associated with
procurement activity must be managed in accordance with the
organisation’s risk management policy.
6. Responsible financial management
The principle of responsible financial management must be applied to all
procurement activities. Factors that must be considered include:
● the availability of funds within an existing approved budget
● staff approving the expenditure of funds strictly within their
delegations
● measures to contain costs of the procurement without compromising
any procurement principles.
7. Procurement planning
In order to achieve value for money, each procurement process must be
well planned and conducted in accordance with the principles contained in
this document. The process must also comply with all of the organisation’s
policies and relevant legal and regulatory requirements.
When planning appropriate procurement processes, consideration should
be given to adopting an approach which:
● encourages competition
● ensures that rules do not operate to limit competition by
unnecessarily discriminating against particular suppliers
● recognises any industry regulation and licensing requirements
● secures and maintains contractual and related documentation for the
procurement which best protects the organisation
● complies with the organisation’s delegations’ policy.
8. Buy Australian made/support Australian industry
Employees who are involved in procurement activities must make a
conscious effort to maximise opportunities for Australian manufacturers
and suppliers to provide products where there is practicable and economic
value. In making a value for money judgment between locally made and
overseas sourced goods, employees are to take into account:
● whole of life costs associated with the good or service
● that the initial purchase price may not be a reliable indicator of value
● the quality of locally made products

● the record of performance and delivery of local suppliers
● the flexibility, convenience and capacity of local suppliers to take on
larger orders and meet fluctuations in order numbers
● the scope for improvements to the goods and ‘add-ons’ from local
industry.
9. Pre-registered list of suppliers and contractors
Adept Owl maintains a pre-registered list of preferred suppliers and
contractors.
This list is reviewed at regular intervals with admission of interested
parties on a rolling basis. Care should be taken to ensure that such lists
are used in an open and non-discriminatory manner. The list should be
maintained in accordance with the sustainability policy. Suppliers must be
audited once per year with regard to sustainable practices. It is in the
interest of the organisation that the pool of potential suppliers is actively
maintained and updated. Employees should provide reports of their
experiences in working with each supplier/contractor to assist future
decisions concerning the list.
See the list of preferred suppliers and contractors at the end of this policy
and procedures.
10. Avoid conflict of interest
Employees and directors are not permitted to personally gain from any
aspect of a procurement process. Employees and directors are required to
be free of interests or relationships in all aspects of the procurement
process.
For those individuals who are involved in procurements, any investment in,
or close relationship with, a contractor represents a conflict of interest.
This individual must disclose the conflict of interest to the Finance
Manager to allow sufficient time for a review.
Employees and directors shall ensure that to the best of their knowledge,
information and belief, that at the date of engaging a supplier or
contractor that no conflict of interest exists or is likely to arise in the
performance of the supplier/contractor’s obligations under their contract.
Should employees or managers become aware of potential conflicts of
interest, they must advise the Finance Manager and CEO immediately.
11. Report collusive tendering
Employees should be aware of anti-competitive practices, such as collusive
tendering.
Collusive tender would occur if an employee of Adept Owl were to secretly
share information or arrange a situation that would control the result of
tendering to favour or discriminate against particular applicants.

Any evidence of suspected collusion in tendering should be brought to the
attention of the Finance Manager.
12. Competitive process
It is a basic principle of procurement that a competitive process should be
used unless there are justifiably exceptional circumstances. The type of
competitive process can vary depending on the size and characteristics of
the contract to be awarded.
13. Direct invitation (selective or restricted tendering)
A process of direct sourcing to tender may be used. This may involve an
invitation to organisations deemed appropriately qualified for a particular
product or service (this may be appropriate for specialised requirements in
markets where there is a limited number of suppliers or service providers).
The selection process should have particular regard to the need for equal
treatment and reasonable distribution of opportunities.
14. Evaluation and contract award
For projects being awarded, consideration will be given not only to the
most economically advantageous tender, but also to the track record of
the tender respondent and the degree of confidence that the panel has in
the quality if the bid. It will be the normal practice to have the evaluation
of tenders carried out by a team with the requisite competency.
15. Results of tendering process
All tender respondents should be informed in writing of the result of a
tendering process immediately after a contract has been awarded.
Summary of procurement policy delegations
Authority Purchase
amount
Required
number of
quotes
Comment
CEO and
Finance
Manager
(together)
Authority to sign
contracts for
products and
services over
$75,000.
Two or more
competitive
quotes for
contracts over
$75,000.
Detailed services
contract
required.
Follow Adept Owl
procurement
procedures.

Authority Purchase
amount
Required
number of
quotes
Comment
CEO and
General
Manager of
Operations
(together)
Authority to sign
contracts for
products and
services up to
$75,000.
Two or more
competitive
quotes.
Detailed services
contract required
for contracts over
$20,000.
Follow Adept Owl
procurement
procedures.
Managers
Delegated
authority only
through
Finance
Manager or
General
Manager of
Operations
Authority to sign
contracts for
products and
services under
$30,000.
One or more
competitive
quotes
preferred.
Provided they are
within the
approved budget
and consistent
with business/
operational and
strategic
planning.
Follow Adept Owl
procurement
procedures.
Managers Authority to sign
contracts for
products and
services under
$10,000.
One or more
competitive
quotes
preferred.
Follow Adept Owl
procurement
procedures.
IT Officer,
Product
Development
Officers,
Distribution
Officers and
Manufacturin
g Officers
Authority to sign
contracts for
products and
services under
$5,000.
Must use
preferred
suppliers list.
Follow Adept Owl
procurement
procedures.
Office
Administrator
Authority to sign
contracts for
products and
services under
$1,500.
Must use
preferred
suppliers list.
Follow Adept Owl
procurement
procedures..

Authority Purchase
amount
Required
number of
quotes
Comment
Contractors
and external
consultants
No authority. One or more
competitive
quotes
preferred.
Must use
preferred
suppliers list.
Contractors and
external
consultants must
follow Adept Owl
procurement
procedures and
must seek
approval for
purchases from
person holding
relevant
authority.
Adept Owl – List of preferred suppliers
Adept Owl has an established commercial relationship with the following
companies, who should always be the first contact for their respective
services.
Service Preferred supplier
Specialised expertise and advice in areas of:
● finance
● business management
● marketing and design
● human resources and training.
Ace Consultants
For short-term project and temporary
recruitment needs in areas of:
● business and office administration
● project management
● technical writing
● marketing and design
● training and education.
Ace Recruitment
Business travel bookings Innovative Travel
Fleet sales and service Melbourne Car World
Office equipment, photocopiers, office
stationery and consumables
Ready Office Supplies
Computer hardware, software and technical Ready Office IT

Service Preferred supplier
support Solutions
Everyday and event or function catering Coffeeville
(see menu attached
below)
Wholesale paper stock; for paper, board,
packaging, and label products for product
manufacture
Yanakie Paper
Merchants
Ink and coating wholesaler INK!
Delivery and shipping Speedy Transport

Adept Owl Sustainability Policy
Adept Owl takes its commitment to the sustainable and socially
responsible use of resources seriously.
Sustainability principles
Adept Owl adheres to the following six sustainability principles:
1. Taking action now to reduce environmental risk
Consider the risk to the environment as part of risk management at Adept
Owl.
Take action immediately to reduce environmental risk as you would with
any other risk such as health and safety or financial risk.
2. Intergenerational fairness
Consider whether the actions of Adept Owl deplete or use up resources
that could be used by later generations. Is your business or workplace
activity fair to people who will live tomorrow as well as those who live
today?
Ensure the next generation is fairly treated by Adept Owl!
Sustainable use of natural resources
Consider whether Adept Owl uses natural resources at the rate they are
naturally replenished. If not, how will Adept Owl compensate for
unsustainable use? Compare like businesses to Adept Owl.
Does Adept Owl use resources more sustainably than all other comparable
businesses?
Maintenance of biological diversity
Consider how Adept Owl contributes to or diminishes the variety of life on
the planet. Biological diversity is important for maintaining ecosystems
that contribute to the overall health of the planet.
What ecosystems are disturbed by the location of the manufacturing plant
and associated car park? How can this be prevented or offset?
What ecosystems are disturbed by the production and distribution of
purchased products? How can this be prevented or offset?
Enhanced economic and social wellbeing
Consider how Adept Owl attributes value or cost to business activity. Is
wastage considered (and calculated) as a cost to the environment (which
has to be paid by someone), or only as a cost in relation to the narrower
financial interests of the business (only the cost of disposal)?

Consider how Adept Owl’s use of resources contributes to social wellbeing.
Are people in your community better-off or happier as a result of Adept
Owl business activities?
Ensure the community is better off because of Adept Owl!
Strengthened community
Consider how Adept Owl’s use of resources contributes to community. Are
people in your community more connected with their community as a
result of Adept Owl’s business activities?
Ensure the community is stronger and more cohesive because of Adept
Owl!
Waste management
The waste hierarchy is an effective approach to waste management which
should be applied by all employees of Adept Owl with direct or indirect
responsibility for waste management. The diagram below demonstrates
the stages:
avoid purchasing items with excess
packaging
use electronic document storage
rather than printing copies of
documents
Avoidance and minimisation
reuse packaging that supplies arrive in
refil printer cartridges
use blank sides of printed paper
Reuse
paper, cardboard
glass, aluminium cans
printer cartridges
office furniture
computer equipment
Recycle
recycle materials into base component parts
Recovery
should be the last resort
Dispos
al

Yearly environmental audit
An environmental audit should be performed yearly. General operations
and administration staff should use the Sustainable Office Checklist
provided by the NSW Department of Environment Climate Change and
Water:

Style Guide
For consistency and clarity of communications, Adept Owl Games
Company requires all internal documents to conform to the following
requirements of style. All employees of Adept Owl are expected to ensure
their documents incorporate the following standards.
As a general rule, for clarity of communications, Adept Owl favors cleanly
and simply presented documents.
General Procedures for Writing
Adept Owl Games Company requires all staff comply with the following
organisational requirements:
● templates are to be used for document types that are created
frequently, both to save time and to maintain clarity and consistency
● documents are to be created in line with the Adept Owl Games
Company Style Guide
● correct procedures for design, approval, distribution, and storage of
documents are followed where required.
Document/Communication Types
There are several standard types of documents and communications used
by Adept Owl in the course of day-to-day business that staff will be
required to produce:
● letters
● memoranda
● emails
● meeting agendas
● meeting minutes.
● Project communications
Writing Documents
The person responsible for making and distributing the document is
generally the person who is doing the communicating, e.g. if you need to
send a letter, you are the person who writes the letter. See the following
table for who is responsible for creating the most common types of
documents used by Adept Owl.

Document Staff member
responsible
Special procedures
Letter Sender -
Memoranda Managers
only, or staff
with
managerial
approval
In most cases, mangers will be the ones
sending memos. On occasion, other staff
members may need or wish to send
internal memos. In those cases, a
manager must approve and countersign
the memo before it is distributed.
Email All staff -
Meeting
agenda
Meeting Chair Meeting Chair is to email all required
attendees prior to the meeting, inviting
them to attend and requesting agenda
items.
Meeting Chair is to make note of replies
from those unable to attend the meeting
so as to compile the apologies.
Meeting
minutes
Meeting
Minute-Taker
The Meeting Minute-Taker is to use the
agenda provided by the Meeting Chair to
write up the minutes.
Distributing Documents
The distribution of documents is also done by the person responsible for
the writing of the document. See the following table for who is responsible
for distributing the most common types of documents used by Adept Owl.
Document Staff member
responsible
Special procedures
Letter Sender Letters are to be enveloped and
addressed, then placed in the mail box for
the Office Administrator to arrange
postage.
Memoranda Managers
only, or staff
with
managerial
approval
Managers are to print the finished memo
and give it to the Office Administrator,
who will photocopy the memo and place it
in the required noticeboards and pigeon
holes.
Email All staff Staff are advised to use the ‘Reply’, ‘Reply
All’, ‘Cc’ and ‘Bcc’ functions with care and
attention where appropriate.

Document Staff member
responsible
Special procedures
Meeting
agenda
Meeting Chair Meeting Chair is to email the agenda to all
attendees preferably a week before the
meeting. They are to immediately double
check that the Minute-Taker received the
agenda.
On the day of the meeting, the Chair is to
print the agenda make enough
photocopies for all attendees.
Meeting
minutes
Meeting
Minute-Taker
The Minute-Taker is to email the
completed minutes as an attachment to
all meeting attendees, with a link to the
file’s location on the server.
Document Storage
All files should be saved to the shared drive to ensure they are backed up.
No files should be saved only to the ‘C:’ drive on personal computers.
Files should be saved using the document name and the date. For
example, the agenda filename includes the meeting type and date (e.g.
‘Agenda-StaffMeeting-220520XX.docx’), and is stored in the ‘Meeting
Agendas’ folder on the Administration server:
Administration > Internal > Staff Meetings > Meeting Agendas
See the following table for who is responsible for naming and saving
documents used by Adept Owl.
Document Staff member
responsible
Special procedures
Letter Sender Electronic copies of all letters sent should
be saved on the server in the appropriate
folder.
A copy must be made of letters once they
are signed and before they are sent. The
copy should display the words ‘copy’ and
‘sent’ in the top right-hand corner,
preferably by way of an ink stamp.
Memoranda Managers
only, or staff
with
managerial
approval
All memos should be filed on the server in
the Internal Memoranda folder. The file
name should also include the surname of
the manager, e.g.
‘MemoMcKenzie01032012’

Document Staff member
responsible
Special procedures
Email All staff Staff should archive old emails when
advised by their email software.
Meeting
agenda
Meeting Chair All agendas should be filed on the server
in the Meeting Agendas folder. The
agenda filename includes the meeting
type and date (e.g. ‘Agenda-StaffMeeting-
220520XX.docx’), and is stored in the
‘Meeting Agendas’ folder on the
Administration server.
Meeting
minutes
Meeting
Minute-Taker
All minutes should be filed on the server
in the Meeting Minutes folder. The
meeting minutes’ filename includes the
meeting type and date (e.g. ‘Minutes-
StaffMeeting-220520XX.docx’), and is
stored in the ‘Meeting Minutes’ folder on
the Administration server:
Administration > Internal > Staff Meetings
> Meeting Minutes
Special Document Procedures
Letters
When to use: ● Letters should be used for all written
communications to external organisations or
clients, in particular, communications with
government departments.
Who can use: ● All staff may be required to write letters in the
course of their duties.
● Only general managers and the Chief Executive
can sign letters addressed to government
department staff.
Format to use: ● Letters should always be in the form of the
attached letter template.
Other rules: ● A copy must be made of letters once they are
signed, and before they are sent. The copy should
display the words ‘copy’ and ‘sent’ in the top,
right-hand corner, preferably by way of an ink
stamp.
Memoranda

When to use: ● Memoranda must only be used for internal
correspondence.
Who can use: ● Generally, only managers are permitted to send
internal memoranda. In some cases, staff can
prepare and send internal memoranda.
● In those cases, staff members are required to first
seek managerial approval for the memo, and it
must be countersigned by a manager before it is
sent out.
Format to use: ● Memoranda should be in the form of the attached
memorandum template.
Email
When to use: ● Email can be used for a variety of internal and
external correspondence.
● Care and attention must be made before sending
emails that it is the most appropriate form of
communication. Email can confuse some kinds of
messages, while saving time and energy for
others. Consider, for example, would it be more
appropriate to be written formally by letter? Would
a meeting be more appropriate?
Who can use: ● All staff can and should make use of email.
Format to use: ● Emails, for both internal and external recipients,
should be in the form of the attached email
template.

Other rules: ● The company signature must appear on all emails.
● When attaching files to emails, be considerate to
your recipient:
○ only attach files when necessary
○ keep files sizes low – your recipient will not
appreciate their inbox being filled to capacity
○ make sure you mention any attachments in
the body of the email, explaining what it is,
why you have attached it and what you would
like/require the recipient to do with it.
● Conform to standards of etiquette in all aspects of
email use by ensuring:
○ courteous tone and use of appropriate
greetings, etc. (avoid sarcasm and similar
styles of humour that could be misinterpreted
at all costs)
○ appropriate language and relevant content
○ timeliness in replying to email received, e.g.
do not wait too long before replying – email is
an instant communication; senders expect
prompt responses.

Meeting agendas*
When to use: ● Agendas should be written and distributed prior to
all meetings.
Who can use: ● Agendas should be written by the Chair of the
meeting, incorporating input from all people they
are inviting to attend.
● All people invited to attend the meeting should
receive a copy of the agenda prior to the meeting,
even those invited who are unable to attend.
Format to use: ● Meeting agendas, for both internal and external
recipients, should be in the form of the attached
meeting agendas template.
Other rules: ● Agenda items should be clearly itemised.
● Ensure that action having arisen since the previous
meeting is incorporated in the agenda, and is not
left to be brought up as other business.
● Ensure time has been schedule to allow for other
business to be raised.
Meeting minutes*
When to use: ● Meeting minutes should be drafted during the
meeting, written and fully typed and distributed
within 24 hours of the meeting’s conclusion.
Who can use: ● Meeting minutes should be written by the assigned
Minute-Taker.
● All people invited to attend the meeting should
receive a copy of the minutes after the meeting,
even those invited who are unable to attend.
Format to use: ● Meeting minutes, for both internal and external
recipients, should be in the form of the attached
meeting minutes template.
Other rules: ● Meeting minutes should be based on the meeting
agenda.
* Note: before planning a meeting, ensure you have read and follow the
requirements listed in the Adept Owl Meetings Policy and Procedure.

General Style Requirements
Page Layout
Header and
Footer
The footer should include the page number and number of
pages on the right hand side of the footer.
The document date should appear on the left hand side of
the footer.
Templates All internal documents must be prepared using the
relevant template.
Company
logo
The Adept Owl Games Company logo should appear in the
top left side of the header.
Fonts
Text type Details Sample
Heading 1 Georgia 16pt, Bold. Title Case.
Paragraph spacing: 18pt before
and after, single line spaced,
underlined using bottom border.
Heading One
Heading 2 Georgia 14, Bold. Title Case.
Paragraph spacing: 18pt before,
6pt after, single line spaced.
Heading Two
Heading 3 Georgia 12pt, Bold. Sentence
case.
Paragraph spacing: 12pt before,
6pt after, single line spaced.
Heading three
Normal Georgia 11pt.
Paragraph spacing: 6pt before and
after, single line spaced.
Normal
Logo
Full logo:
Should be used in the first instance.

Icon only logo:
Should be used in cases where full logo is
already present and prominent and is being
repeated or used as a watermark.
Adept Owl
Games Company
Text only logo:
To be used sparingly where regular logo may
not print correctly.
Lithos Pro Regular font, single line spaced.
‘Adept Owl’ 26pt, 0pt before, 6pt after, single
line spaced, bold only on ‘Adept’.
‘Games Company’ 11pt, 6pt before, 0pt after.
Positioning The logo should always be positioned on the left-hand side
of header.
Colour The logo should be used in colour, where possible, so the
dice colour is prominent. The only other permissible uses of
colour with the logo are:
Black and white Greyscaled and
washed out
Red wash
Language Requirements
Australian
English
Ensure when word processing, language is set to ‘English
(Australia)’
Preferred reference: Macquarie dictionary. Use the first
spelling option listed in entries in Macquarie dictionary.
Plain
English
Avoid pompous and unnecessary words.
Use concise and correct language.
Explain all jargon where it is unavoidable.
Spell out all acronyms at first appearance.

Tone Formal in most communications; informal is permissible in
some email communications. See Email in Special
Document Requirements.
Gender-
specific
language
Avoid using gender-specific language such as ‘chairman’,
‘male’, ‘authoress’. Use ‘chairperson’. Replace ‘his’ or
‘hers’ with ‘they’.
Capitalisati
on
Use capital letters for proper nouns and acronyms. Do not
use capital letters to emphasise text.
Numbers Use the ‘ten rule’, i.e. spell numbers out in words from one
to ten, then use digits, e.g. ‘14’. Use a space if there are
five or more digits, e.g. 55 000 or 555 000. Use words for
numbers at the sentence beginnings. Use digits for dates,
times, phone numbers, addresses, measurements and
sums of money.
Exceptions – number ranges, for example 1–2 days
Dates Write months out in full, Day Month Year, with no
punctuation. Example: 2 September 2012
● Day: Use numerals with no suffixes, e.g. do not
include the ‘nd’ in ‘2nd’.
● Month: Spell out whole month, e.g. ‘September’ not
‘Sept’.
● Year: Use four digit year, e.g. 2012 not 12
Punctuation Minimum punctuation to be used. The use of plain English
will make your sentences simpler and reduce the need for
complicated punctuation.
Do not use exclamation marks and avoid repeated
punctuation, e.g. ‘???’.
Check
names
Make sure you check that you have spelt all names
correctly prior to sending or distributing your
communication.

Tables
On occasion, you may need to
isolate material, or present it in a
visual way.
Tables should be used
consistently and should be
presented simply and cleanly, as
shown:
 border lines should be:
o thin
o grey
 header rows and columns:
o no shading
o titles, where
required, presented
in bold and
in sentence case
o header rows should
repeat if table spans
multiple pages
 cell text to be plain,
matching the ‘Normal’
style
 table rows should not
break over pages.
Column 1 Column 2
Row 1 Text Text
Row 2 Text Text
Row 3 Text Text
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Specific Document Requirements
Letters
Content and presentation
Structure Header
Address block
Greeting line
Subject line
Content
Signature block
Header Letter headers must always include:
 the Adept Owl Games Company logo:
o full logo
o positioned at the left side of header
o on the first page only
 a date, which should be the date upon which the
letter was signed and sent
 company details and address, left justified and as
shown below:
Adept Owl Games Company
42 Challenge Lane
RICHMOND VIC 3121
Ph: 03 9234 5678
Fax: [phone]
www.adeptowl.com.au
Greeting
line
Letters should always use the salutation ‘Dear Mr’ ‘Dear Ms’
or ‘Dear Dr’ (as appropriate) followed by the addressee’s
last name, unless the sender personally knows the
addressee, in which case their first name can be used (e.g.
‘Dear Bob’).
Subject
line
A subject line in bold format, setting out the subject of the
letter
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Content and presentation
Letter
content
Bulleted
lists
Bulleted lists should:
● have line spacing values before and after
of 3pt
● start each point with a capital letter
● contain no punctuation
● not allow bulleted lists to run across
multiple pages
Bulleted lists should contain no more than two
levels:
● Level one should have:
○ an indent of 0.5cm
○ a hanging indent of 0.5cm
● Level two should have:
○ an indent of 1.5cm
○ a hanging indent of 0.5cm.
Numbered
lists
Numbered lists should:
● have line spacing values before and after
3 pt
● start each point with a capital letter
● contain no punctuation
Numbered lists should contain no more than
two levels:
● level one should:
○ use Arabic numbers
○ have an indent of 0.5cm
○ have a hanging indent of 0.5cm
● level one should:
○ use alphabetical characters
○ have an indent of 1.5cm
○ have a hanging indent of 0.5cm
Colour Do not use colour for fonts or highlighting
unless directed.
BSBTWK503 - Manage meetings V3 2021 Page 63

Content and presentation
Tables Use tables where noted in templates, and
presented as noted in this guide.
Table rows should have headings.
General Do not indent text.
All text to be left justified.
Language to be set to English (Australian).
Signature
block
Letters should always be signed ‘Yours sincerely’ followed
by the signatory’s name and job title in bold format
(Signature Block).
Letters should indicate whether any documents are
attached or enclosed with the letter by use of the term
‘enc.’ directly beneath the Signature Block.
If other parties will also receive a copy of the letter, this
should be indicated beneath the Signature Block by use of
the term ‘cc’ followed by the full names of the parties.
Memoranda
Content and presentation
Structure To:
From:
Re:
Date:
Purpose:
Background:
Action taken:
Recommendations:
Contact details
Signature with title
BSBTWK503 - Manage meetings V3 2021 Page 64

Content and presentation
Header Memorandum headers must always include:
the Adept Owl Games Company logo:
full logo
positioned at the left side of header
on the first page only
Memo
content
Use
bulleted
lists
Bulleted lists should:
● have line spacing values before and after
of 3 pt
● start each point with a capital letter
● contain no punctuation
● not allow bulleted lists to run across
multiple pages
Bulleted lists should contain no more than two
levels:
● level one should have:
○ an indent of 0.5cm
○ a hanging indent of 0.5cm
● level two should have:
○ an indent of 1.5cm
○ a hanging indent of 0.5cm.
Emails
Content and presentation
Structure Greeting
Message
Farewell
Email signature
BSBTWK503 - Manage meetings V3 2021 Page 65

Content and presentation
Message
content
Text Be brief – emails should be used for quick
communication.
Break separate concepts/discussion points into
separate lines/paragraphs so they can be seen.
While email is a less formal communication
than letter, remember it is still a business
communication – do not write or send anything
via email you wouldn’t say to the recipient in
person!
Make text a little larger, around 12pt, to make
on-screen reading easier for your recipient.
Don’t use common internet acronyms in
emails, such as ‘LOL’ or ‘BRB’; use proper
English, with fully constructed sentences.
Colour Do not use colour for fonts or highlighting
unless directed.
Signature Signatures must include the following:
● your name
● your position
● company address
● your direct phone line
● your email address written out
● company fax number
● company website URL
● privacy disclaimer
● environmental disclaimer.
Note: Between 1 December and 7 January each
year, all emails should instead use the
company’s Christmas signature, which includes
all of the above material, but contains a
‘Season’s Greetings’ image at the top.
BSBTWK503 - Manage meetings V3 2021 Page 66

Content and presentation
Attachmen
ts
Attachments should not be embedded in the
body of the email and attached properly in the
first instance.
Meeting Agendas
Content and presentation
Structure
of
meeting
Welcome/open meeting
Meeting preparation
Apologies for any absences
Approve minutes of the previous meeting
Matters arising from the previous meeting
Agenda items
Any other business
Arrangement of next meeting
Close meeting
Header Agenda headers must always include:
● the Adept Owl Games Company logo:
○ positioned at the left side of header
○ on the first page only
● date, time and location of meeting
● Chair and Minute-Taker
● title of meeting
● attendees
● dial-in information if you have any attending via video
or teleconferencing facilities.
BSBTWK503 - Manage meetings V3 2021 Page 67

Content and presentation
Content Text: All language should be clear and concise.
All required reading and preparation has been
noted.
Ensure all agenda items have been included.
All action arising from previous meeting has been
noted.
All attendees and apologies have been noted.
Duration for each item of discussion has been
allocated.
Meeting Minutes
Content and presentation
Structure (Mirrors the agenda structure)
Welcome/open meeting
Meeting preparation
Apologies for any absences
Approve minutes of the previous meeting
Matters arising from the previous meeting
Agenda items
Any other business
Arrangement of next meeting
Close meeting
BSBTWK503 - Manage meetings V3 2021 Page 68

Content and presentation
Header Minutes headers must always include:
● the Adept Owl Games Company logo:
○ positioned at the left side of header
○ on the first page only
● date, time and location of meeting
● Chair and Minute-Taker
● title of meeting
● attendees.
Content Text: All language should be clear and concise.
Ensure all agenda items have been included, and all
other business has been noted.
BSBTWK503 - Manage meetings V3 2021 Page 69

Letter template
Adept Owl Games Company
42 Challenge Lane
RICHMOND VIC 3121
www.adeptowl.com.au
<Date, e.g. 27 March 2012>
<Title> <First name> <Surname>
<Street address>
<CITY/SUBURB> <STATE> <postcode>
Dear <Title><First name/Surname/both>
<Subject line>
<Content of letter, flush left, no paragraph indent>
Yours <sincerely/faithfully>
<Signature – leave space, at least four blank lines>
<Signatory’s name>
<Signatory’s title>
<Enc: any documents enclosed>
<Cc: any other parties receiving this letter>
BSBTWK503 - Manage meetings V3 2021 Page 70

Memorandum template
Internal Memorandum
To: <Name/s>
From: <Name>
Cc: <Name/s>
Date: <Date memo sent>
Subject: <Summary of memo content>
<Content of memo>
Attachments:
<1.>
<2.>
<3.>
Page X of Y
BSBTWK503 - Manage meetings V3 2021 Page 71

Email templates
Template 1: Formal
Dear <Addressee>,
<Body of message, no indent on paragraphs>
Regards,
<Your name>
<Title>
Adept Owl Games Company
42 Challenge Lane | RICHMOND VIC 3121
Ph: 03 9234 5678 | Fax: [phone]
website: www.adeptowl.com.au | email:
<initial>.<surname>@adeptowl.com.au
Please consider the environment before printing this email.
This email and any attachments to it may be confidential and are
intended solely for the use of the individual to whom it is addressed. Any
views or opinions expressed are solely those of the author and do not
necessarily represent those of Adapt Owl Please contact the sender if
you believe you have received this email in error.
Template 2: History of Correspondence
Please consider the environment before printing this email.
This email and any attachments to it may be confidential and are
intended solely for the use of the individual to whom it is addressed. Any
views or opinions expressed are solely those of the author and do not
necessarily represent those of Adept Owl Games Company. Please
BSBTWK503 - Manage meetings V3 2021 Page 72

contact the sender if you believe you have received this email in error.
BSBTWK503 - Manage meetings V3 2021 Page 73

Meeting Agenda Template
Meeting agenda
DATE: MEETIN
G TITLE:
TIME: ATTENDEES:
LOCATION:
CHAIR:
MINUTE-
TAKER:
DIAL-IN
INFORMATIO
N:
Meeting preparation
PLEASE
READ:
PLEASE
BRING:
Meeting structure
ITE
M
TOPIC PRESENTER DURATIO
N
1 Open meeting Chair
2 Objective of meeting Chair
3 Apologies Chair
4 Approve minutes of previous meeting Chair
5 Action from previous meeting Chair
1
2
6 Agenda items
1
BSBTWK503 - Manage meetings V3 2021 Page 74

2
3
4
5
7 Any other business Interested
parties
8 Arrange next meeting Chair
9 Close meeting Chair
BSBTWK503 - Manage meetings V3 2021 Page 75

Meeting Minutes Template
Meeting minutes
DATE: MEETIN
G TITLE:
TIME: ATTENDEES:
LOCATION:
CHAIR:
MINUTE-
TAKER:
Open meeting
OBJECTIVE OF
MEETING:
APOLOGIES:
APPROVE
MINUTES OF
PREVIOUS
MEETING
Action from previous meeting
ITE
M
TOPIC RESPONSIB
LE
DUE
DATE
1
2
BSBTWK503 - Manage meetings V3 2021 Page 76

Agenda
ITE
M
TOPIC PRESENTE
R
DURATIO
N
1
2
3
4
5
Any other business
TOPIC RAISED
BY
ACTION
Next meeting
DATE: ATTENDEES:
TIME:
LOCATION:
CHAIR:
MINUTE-
TAKER:
Close meeting
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