Manage Operational Plan

This document provides an in-depth understanding of managing operational plan in the context of BBQ Fun, a business planning to enhance its operations through the implementation of an e-commerce system. It covers topics such as regulatory and legislative framework, policies and procedures, resource requirements, human resource management, physical resource requirements, performance indicators, balanced scorecard, contingency plan, and more. The document also includes a proposal to the operational manager and discusses physical resourcing, sources of physical resources, intellectual property, human resource planning, and budgetary and financial performance.

Running head: MANAGE OPERATIONAL PLAN
Manage Operational Plan
Name of the Student:
Name of the University:
Author’s Note:

1
MANAGE OPERATIONAL PLAN
Table of Contents
Assessment 1...................................................................................................................................3
Regulatory and Legislative Framework.......................................................................................3
Policies and Procedure related to Operational Plan.....................................................................3
Role of Operation Plan................................................................................................................4
Formulating Operational Plan......................................................................................................4
Resource Requirements...............................................................................................................4
Human Resource Management....................................................................................................5
Physical Resource Requirements.................................................................................................5
Performance Indicators of the Business......................................................................................7
Balanced Scorecard of e-commerce Strategy..............................................................................7
Contingency Plan.........................................................................................................................8
Proposal to the Operational Manager........................................................................................10
Assessment 2.................................................................................................................................12
Physical Resourcing...................................................................................................................12
Sources of Physical Resources..................................................................................................12
Intellectual Property...................................................................................................................14
Human Resource Planning........................................................................................................15
Assessment 3.................................................................................................................................20
Budgetary and Financial Performance.......................................................................................22

2
MANAGE OPERATIONAL PLAN
Productive Performance.............................................................................................................23
Employee performance in line with performance management policy.....................................23
Dates of Monitoring Activities..................................................................................................23
Resources available Monitoring................................................................................................24
Progress Reporting.....................................................................................................................24
Online Staff Performance Management....................................................................................24
Employee’s Underperformance Plan.........................................................................................24
Coaching of Underperformed Employees.................................................................................26
Reference.......................................................................................................................................33

3
MANAGE OPERATIONAL PLAN
Assessment 1
Regulatory and Legislative Framework
The main content of the assessment is regarding the business of BBQ Fun which is
engaged in the operation of manufacturing products. The business is planning to enhance the
scale of operations for the business and therefore has planned to move from store sell business to
online sale operations along with store business (Liu et al., 2014). The management is planning
to set up an e-commerce system which can help the business to sell its product online and it is
anticipated that the same will be increasing the sales of the business (Oakland, 2014). The
company needs to consider the legal and regulatory framework which needs to be incorporated
for supporting the e-commerce system in order to protect the business from cybercrime. In
addition to this, cybersecurity is also essential for protection of the data of clients and also their
interest.
Policies and Procedure related to Operational Plan
The policies and procedures are formulated by the management in a manner that
simplicity can be promoted in the e-commerce facility. In order to effectively implement the e-
commerce setting in the business, an operational plan is developed. The business model of BBQ
Fun aims to ensure that quality is maintained and better delivery of services to the customers can
be provided. The management also plans to incorporate online feedback system so that the
business can know what the customer think of the services and products which are offered by the
business.

4
MANAGE OPERATIONAL PLAN
Role of Operation Plan
The management would be relying on the operational plan for successful implementation
of the e-commerce setting in the business and it also acts as a guide to the management as to
what actions need to be implemented so that goals and objectives of the business are achieved
(Annarelli & Nonino, 2016).. The business would also be considering the operational for the
time framework which must be considered for implementing different actions.
Formulating Operational Plan
In order to make the new e-commerce plan move forward, the management needs to
develop a new operational plan so that new conditions and plans are considered. The
management needs to identify all the resources both physical and human resources which the
business would be requiring for implementing the new e-commerce strategy. The management of
BBQ Fun would be requiring assistance from all departments regarding suggestions and
feedback for implementing the e-commerce strategy of the business.
Resource Requirements
The new e-commerce strategy would be requiring both physical and human resources.so
that proper system is established. The human resources would be requiring skilled staff members
who will be handling the e-commerce system. The human resources would be including
technicians for developing the software and also installing necessary programs for increasing the
sales of the business (Too & Weaver, 2014). The physical resource requirements of the company
will be comprising of system of computer, delivery trucks, forklifts, software installation. These
resources would help the management to effectively set up the e-commerce system for enhancing
the sales of the business.

5
MANAGE OPERATIONAL PLAN
Human Resource Management
In order to implement the new e-commerce, the management of the company would
require skilled technicians and staff who can handle new system. The sales manager would be
responsible for recruiting skilled staff members. The sales manager would be looking for
necessary skills and ability to handle online operations. The role of the sales manager will be
important as he will be guiding the employees and also recruiting potential employees in the
interview rounds.
Physical Resource Requirements
The operational plan which is formulated by the management would be requiring
physical resources which includes assets such as delivery trucks, forklifts, system software.
These assets would help the management to appropriate support the e-commerce activities of the
business. The delivery trucks would help the staff members to transport goods to customers. The
operational manager need to ensure that such requirements of the company are fulfilled.
Action Plan for E-commerce Development
Milestone: Action and/or objective
(to achieve strategic aims of physical or
human resourcing)
Date Person
responsibl
e
Budget or
resources
(where applicable)
Approval of E-commerce project 10th April
2019
Manager
responsible
for the
project
Documents,
presentation,
Charts and plans
along with
PowerPoint

6
MANAGE OPERATIONAL PLAN
Presentations.
Development of Plan 20th April Departmental
organisers
Planning Charts
and basic
requirement details
as were approved.
Incorporation of E-commerce Functionality
in the website of the company
15th May Online sales
and
operations
manager and
technical
staff.
Designing of the
Website tools and
systems developers
kit.
Promotion of E-commerce Facilities
available
5th June Marketing
and Sales
team
Marketing
Manager and use
of different kinds
of promotional
tools.
Launching of Website with E-commerce
Facilities
28th July Technical
and
Information
Technology
Team
Websites IP, login
ID, General
Settings,
Configurations.
Project is Completed and Successfully 1st August Senior Various

7
MANAGE OPERATIONAL PLAN
Implemented Managers
and Top
level of
Management
Documents and
Project Reviews.
Performance Indicators of the Business
The key performance indicator are success factors which the management needs to
considering while implementing the e-commerce strategy. As per the estimate of the
management of BBQ Fun, the most direct benefit which the business would be able to achieve is
increase in the sales of the business and also an enhancement in profitability of the business
(Hillary, 2017). The e-commerce system would enhance the sales and the management plans to
keep the cost of the business down so that the overall profitability of the business is high.
Balanced Scorecard of e-commerce Strategy
KRA (key
result area)
Target KPI (key
performance
indicator)
Result
Financial The profitability of the business
would be increasing significantly.
Cost-Benefit Increase in profit
Sales The revenue which is generated
from sales would increase
significantly
Sales Turnover High sales
revenue
Human
Resource
Better quality of staff who have
necessary skills and talent would be
available to the business.
Competent Staff System is
operated
successfully

8
MANAGE OPERATIONAL PLAN
Contingency Plan
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Lack of Efficiency due to Underperformance of the Employees
Strategies/activities to minimise the risk By when By whom
Implementation of a proper training program
can help the management to develop the skills
of the employees and also enhance their
efficiency.
After
planning
Stage
Manager.

9
MANAGE OPERATIONAL PLAN
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Intellectual property being under the risk of being copied
Strategies/activities to minimise the risk By when By whom
The risk which is related to intellectual property
of BBQ Fun being copied by third party can be
avoided by taking a legal protection for the
same
Before
Planning
Stage
Top level
managem
ent
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Protection of the health of Employees

10
MANAGE OPERATIONAL PLAN
Strategies/activities to minimise the risk By when By whom
The risk that during the work process employee
can get injured or severely hurt can be
prevented by keeping safety equipment and
safe working environment.
Before
Planning
Stage
Top level
managem
ent
Proposal to the Operational Manager
The proposals which can be suggested to the operational manager of the business are
given in details below:
1. In order to implement the e-commerce strategy, the business would be requiring physical
and human resources which includes6 delivery trucks, forklifts, additional warehouses
workers, 8 new employees for sales team and 6 drivers for delivery trucks.
2. The benefits which are associated with the e-commerce strategy are increase in sales
revenue, increase in profits, and better quality of staff members and efficiency in
business.
3. The costs which the management of the company needs to undertake can be segregated
into initial investments, additional expenses and costs related to operations (Huang &
Benyoucef, 2013).
4. The risks which can be recognized with the e-commerce strategy are underperformance
of employees, risks associated with intellectual property and risks related to health of
employees and other risks as well.

11
MANAGE OPERATIONAL PLAN
5. The KPI which can be brought about by effective training of the employees, effective
operational plan implementation and resource requirements which are necessary for
smooth running of the business.

12
MANAGE OPERATIONAL PLAN
Assessment 2
Physical Resourcing
The main motive which can be identified for the management of BBQ for implementing
the new e-commerce strategy is expand the operations of the business and to reach out to new
customers. This will not only increase the revenue made by the company but also give the
business an opportunity to access the larger market. In order to implement the new strategy, the
business would require physical resources for supporting the new strategy. The business would
require 6 trucks which is necessary for taking and delivering the goods to the customers when an
order is received (Cleveland & Fisher, 2014). This will form a part of the distribution unit which
would generate more revenue for the business. In addition to this the company will also be
requiring four forklifts for the business. The company also has a capital requirement which is of
five million dollars for effective and efficient running of the operations of the company.
Sources of Physical Resources
There are a lot of options which are available for acquiring physical resources but the
three most suitable resource options are listed below along with their merits and demeits.
Resourcing Option Benefits Limitations
Obtaining the Physical
Resource from Open
Market
In such a case, the
management of the company
would have lots of options
available to it regarding the
brand, model, generation
which would be a selection
One of the main limitation
which is faced by businesses
is that the market price for the
assets are high in such
markets and there are also
risks which are associated

13
MANAGE OPERATIONAL PLAN
criterion. Then there is also a
wide range of options for
prices at which required asset
is available. These all forms
advantage for this method.
with open market purchases.
Second hand Purchases The main benefit of this
method is that it is very much
cost effective and purchases
of assets are made at a lower
price which are used and the
same are not entirely new.
The limitation which is
associated with this method
of acquiring resources is that
the resources such as
equipment and machinery can
be outdated or defective.
Tender The main advantage of using
this method of purchasing is
that the company gets a wide
range of offers for the tender
and then the company can
choose the most competitive
and suitable price.
The disadvantage which is
associated with this method is
the complexity of the entire
process associated with the
method.
The above table shows the various options which is available to BBQ Fun when the
management is trying to bring in new assets for the business. The management of the company
has made a decision that the business would be purchasing the product from the open market as

14
MANAGE OPERATIONAL PLAN
the same provides assurance regarding fresh product and also provide assurance that the assets
would operate smoothly tills its useful year ends. The requirement for new model and next
generation engines are also a factor which influenced the decision of the management (Hastings,
2015). Assets like trucks and forklifts would be constantly used in the market and therefore new
model is the requirement of the company.
In case of inventory and stock, the management of the company has decided to use bid
method which allows the business to open a bid for the contract and invite all potential suppliers
of the raw materials for the auction. In a bid tender, an auctioneer would be handling the course
of the proceedings. Different suppliers will be bidding for the contract which will start with a
base price which is decided by the management of the company after analysing the market for
the product. The most attractive bid would be selected to be capable of carrying out the contract
of arrangements.
Intellectual Property
The intellectual property which is to be used by the management of BBQ Fun mainly
includes software, patents, copyright and trademarks. In order to ensure that the intellectual
property of a business is safe proper risk management strategy needs to be undertaken and legal
protection for the intellectual property can also be taken by the management (Wang, Chai &
Subramanian, 2015). The type of intellectual property which will be required by a business
depends on the nature of the business and also its requirements (Wang, Wang & Liang, 2014).
One of the major risks which is faced by businesses in relation to intellectual property is that it
can be created by third party or the same can be copied as well. There is the risk that the
intellectual property which includes trade secrets can be leaked to outside party by employees. In

15
MANAGE OPERATIONAL PLAN
order to avoid and minimize the risks which is associated with the intellectual property are listed
below:
 Legal claims can be created on self-developed intellectual property so that the same can
be copied or used by a third party.
 The management can provide the intellectual property on lease so that the business is able
to generate revenue from the intellectual property
 The company also needs to make all the staff members sign a non-disclosure form so that
no information of the business are leaked in any manner.
Human Resource Planning
The new strategy which the business has formulated would also be requiring additional
worker as per the estimation of the sales manager (Noe et al., 2017). The main motive of the
management of the company is to ensure that the sales of the company increases with the
implementation of e-commerce facilities in the website. The business would be requiring
members for the online sales teams as well as delivery drivers.
The company would be advertising a vacancy brochure for the purpose of attracting new
customers to the business. All interested candidates need to make an application to the company
for the job positions. The candidates would be selected after they have undergone two rounds of
interviews. The basis for selection of employee is highest degree qualification of the employee,
skills of the employees in handling software (Wong et al., 2015). In addition to this, the new
employees need to have proper communication skill so that they can understand and serve the
needs of the customers.

16
MANAGE OPERATIONAL PLAN
The process of interview would be conducted by the sales manager and all the
interviews would be a selection interview. An interview template is presented below in details:
Interview planning for the candidate of online service department
Planning aspect Description Time
1. Type of
interview
Selection Interview
2. Objectives  To identify which candidates, who have the
knowledge which is used by the system and also
necessary problem solving ability
 To recruit an individual who has the ability to face
every situation head on and tackle the problems of
the company.
3. Approach
and style
The management will be adopting a conversational
approach so that the communication skills of the candidate
can be judged
4. Schedule
1. Establish rapport with the employee
2. Set agenda of the business.
3. Collect information about applicant.
4. Discuss job and company thoroughly.
5 mins
10 mins
5 mins
10 mins

17
MANAGE OPERATIONAL PLAN
5. Invite applicant’s questions. 5 mins
5. Topics and
questions
● Previous work experience in specific job functions.
● Previous training and education.
● Hints of career plans and interests.
● Explanation of the job and company benefits.
Page.
Interview planning for the candidate of online service department
Planning aspect Description Time
1. Type of
interview
Selection Interview
2. Objectives  To ensure that the candidate has basic knowledge of
the online websites and how to handle the same.
 To recruit an individual who can handle every
situation with best possible outcome
3.Approach
and style
The management will be adopting a conversational
approach so that the communication skills of the candidate

18
MANAGE OPERATIONAL PLAN
can be judged
4.Schedule
1. Establish rapport with the employee
2. Set agenda of the business.
3. Collect information about applicant.
4. Discuss job and company thoroughly.
5. Invite applicant’s questions.
5 mins
10 mins
5 mins
10 mins
5 mins
5.Topics and
questions
● Previous work experience in specific job functions.
● Previous training and education.
● Hints of career plans and interests.
● Explanation of the job and company benefits.
Page.

19
MANAGE OPERATIONAL PLAN
Assessment 3
The strategy which has been formulated by the management of the BBQ Fun needs to be
implemented and properly supervised so that the business does not divert from its goals. It is
important to undertake performance management of the business so as to ensure that every thing
is work out as planned or not and whether the activities of the business confirms with the goals
which are established by the management of the company. An action plan is provided which
shows the milestone achievement plans of the management of the company.
Action Plan Template for Milestones Achievement
Milestone: Action and/or objective Date Person Budget or

20
MANAGE OPERATIONAL PLAN
(to achieve strategic aims of physical or
human resourcing)
responsibl
e
resources
(where applicable)
Approval of E-commerce project 10th April
2019
Manager
responsible
for the
project
Documents,
presentation,
Charts and plans
along with
PowerPoint
Presentations.
Development of Plan 20th April Departmental
organisers
Planning Charts
and basic
requirement details
as were approved.
Incorporation of E-commerce Functionality
in the website of the company
15th May Online sales
and
operations
manager and
technical
staff.
Designing of the
Website tools and
systems developers
kit.
Promotion of E-commerce Facilities
available
5th June Marketing
and Sales
team
Marketing
Manager and use
of different kinds
of promotional

21
MANAGE OPERATIONAL PLAN
tools.
Launching of Website with E-commerce
Facilities
28th July Technical
and
Information
Technology
Team
Websites IP, login
ID, General
Settings,
Configurations.
Project is Completed and Successfully
Implemented
1st August Senior
Managers
and Top
level of
Management
Various
Documents and
Project Reviews.
As per the time frame which is set by the management in the action plan which is
presented above shows that the online commerce would commence from 1st August. This date
can be extended slightly if the other actions of the business are not complied in the given time
period which is considered.
Budgetary and Financial Performance
A report for financial performance of the business and its various indicators can be
obtained from the Chief Financial officer of the company. The financial performance and
budgets are considered and used for measuring performance by considering % of overruns in the
budget. The target which is set for the overruns in the budget is zero. As per the current

22
MANAGE OPERATIONAL PLAN
performance of the business, the budget overrun of the business is revealed to be 10%. The
budgeted cost overrun is due to the wastage from order mistakes and also due to over piling of
stock which arises because of misuse of system (Kimunguyi, Memba & Njeru, 2015). The follow
steps are suggested to the management in order to ensure that there is no situation for budget
overruns:
 The management needs to proceed only after receiving confirmation from the customer
as undelivered products would increase unproductive costs of the business. In case an
order is of bulk quantity then the business need to take part payment for the product.
 The management needs to make sure that the stocks are cleared out as early as possible so
that there is no locked in cash.
 The management needs to conduct an enquiry as to the reasons which are causing budget
coast overruns and plan on corrective measures as well.
Productive Performance
In order to estimate whether the company has been performing well or not, the
management needs to analyze the performance of the staff members as the performance of the
company depends on their performance. The management of the company can manage the
productivity of the business by following steps:
 The management of the company needs to have proper supervision strategy for which the
management has the option of using techniques like budgeting, performance
management.
 The management can also enhance the productivity of the business by keeping the
employees of the satisfied and motivated to perform their works.

23
MANAGE OPERATIONAL PLAN
Employee performance in line with performance management policy
The performance of the business in a big way depends on the performance of the
employees of the business. In case of BBQ Fun, the business is trying to introduce e-commerce
facilities which will be requiring online sales employee which need to recruited. The new
employee needs to have a proper training plan so that level of mistakes which are committed by
the employees can be reduced. This would allow the business to enhance the efficiency of the
business and thereby also contribute to the generation of revenue for the business. In addition to
this, the company needs to employ candidates who have the necessary skills and ability which is
required for the job.
Dates of Monitoring Activities
The management of the company has already clarified the dates where implementation fo
the plans would be done on the basis of the targets which are set by the business. The new e-
commerce strategy would be implemented by 1st August 2019.
Resources available Monitoring
There are a variety of resources which is available to the management of the company for
monitoring the activities of the business such as supervisors, performance charts, budgeting
techniques and similar other processes. Ibn addition to this, the management also has options for
installing security cameras and biometric system as well to a keep a track of the entry and exit
time of the employees of the business.
Progress Reporting
The management in order to ensure follow up is made for each step of the operational
plan, has made it mandatory to submit progress reports. In BBQ Fun every departmental head

24
MANAGE OPERATIONAL PLAN
should be submitting their progress report to the management of the company on a weekly or
monthly basis. The report will be consisting of both qualitative data and quantitative date. The
progress report is an efficient way of the management of the company to keep the operational
activities of the business under check.
Online Staff Performance Management
The management of BBQ Fun needs to recruit new members of online team so that the e-
commerce system is handled by experts’ technicians who can handle the sale operations of the
business. The management then needs to have a program established for such new recruits so
that they can be trained properly into the ways of the business. The employees of the sales team
will be reporting to the sales manager and Human resource manager of the company.
Employee’s Underperformance Plan
In every organization there is a requirement of skill workers so that best performance can
be obtained. BBQ Fun also requires skill workers in order to handle the online e-commerce
facility which the management of the company, However, some of the employee are new to the
system and it is natural that they cannot keep up with old employee which affects the
productivity of the business. In certain cases, there are even situations where the employee is not
able to perform as per the expectation of the management. The reasons for such
underperformance may be lack of training and also careless errors which affects the business.
Some of the remedial actions which can be taken by the government are listed below:
 The business needs to ensure that the new employee have proper training and
understanding of the website and computer software so that the employee can perform
better. The management needs to improve the training program of the business.

25
MANAGE OPERATIONAL PLAN
 The employee should have proper communication skills so that he can satisfy the
customers and effectively fulfill the needs of the customers.
Name/position: Sales
Department
Manager: Review
period:
Reference from
operational
plan
Key result area Indicator of
success/
performance
By
when
Status
report
Online Sales
employee
Quality of online sales
services
Achieving 1% or lesser
amount of mistakes
which the employee can
make.
15th
April
Work in
Progress
System and
Website developer
Customer servicing,
operating websites
Better handling of
websites reducing the
mistakes and losses
18th
August
Work in
Progress
Manager’s comments: Signature:
Date:

26
MANAGE OPERATIONAL PLAN
Staff member’s comments: Signature:
Date:
Coaching of Underperformed Employees
The management needs to focus on employees who are underperforming so that their
performance can be increased. In order to do so the management would be following GROW
Model for coaching the employees of the business:
1. Goals: The employee should be aware of the goals and objectives of the company and he
should know exactly what the company is expecting from him. The employee should be
motivated to do work and outperform himself every time. This kind of motivational level
can be achieved if proper care towards employees are adopted by the business.
2. Realty: In this step the management would reveal actual performance of the employee
and compare with the targets set for the employee. If the target is achieved new standard
would be set and if the target is not achieved then remedial action would be taken by the
business.
3. Options: In the option phase the management will be communicating with the employee
about any problem which they are facing and the management will try solving any
problems of the employees.
4. Will: This reflects the motivation which the employee has for improving his own
performance and meet the performance standard in the next attempt.

27
MANAGE OPERATIONAL PLAN
The coaching plan which was formulated for improving the performance of employees of
BBQ Fun are given in a template below:
Employee: Online Sales Expert
Coach/Manager: Sales Manager
Date of session: 28th April
Questions
Goal State the goals of the Organization? What problems are the employees facing? Is
there a corrective action for the problems faced by the employees?
Reality What are the set standards on which overall performance of the employees is
based? What is the actual performance which is achieved by the employee? How
much is the performance gap?
Options What are the ways in which employees can overcome the performance gap? What
are choices which are there for the employees to improve his/her performance?

28
MANAGE OPERATIONAL PLAN
Will What are the factors which motivates the employees? How well can an employee
who is motivated, perform in the business?
Operational Plan Analysis
BBQfun operation plan status report Date:
Plan
goal
Implement e-commerce strategy Departmen
t
Operations
Plan
objectiv
e/s
● Website redevelopment and
purchasing physical
resources
● recruitment and training of
staff
● achieving targets set for
profits
● following the budget
● adhere to timelines.
Person
responsibl
e
Project Officer

29
MANAGE OPERATIONAL PLAN
Key performance
indicators
Current
status
(Red,
Green,
Amber)
Comments
The employees of the business
have finished their training
program which includes on job
training as well and are now
operating the system effectively
Green All employees are trained to handle
online sales and e-commerce activity,
with more employee still undergoing
training phase. More employee would be
undergoing the training phase soon.
All new employees need to have
all the necessary skills and
qualification required for the job.
Amber Some members of the sales team do not
have the skills which includes old
employees but they are in the process of
developing the same.

30
MANAGE OPERATIONAL PLAN
Key performance
indicators
Current
status
(Red,
Green,
Amber)
Comments
Meeting standards as per Budget
and financial plan of the business.
Amber The management has started to
implement the budget and ensures that
everything is going as per plan, however
it is expected that there might be certain
delays in execution of the plans. The
management as per the performance is
trying to achieve the financial target of
the company which is $ 30000, however
the company is currently earning around
$ 20000. The management has the
expectation that with the implementation
of the new e-commerce facilities, the
company will be able to increase the
overall sales of the company.

31
MANAGE OPERATIONAL PLAN
Key performance
indicators
Current
status
(Red,
Green,
Amber)
Comments
Achieving Profit Targets Red The management is not anticipating to
meet the profit targets as certain initial
unproductive costs and cost overruns
have already been incurred by the
company.
Milestone Achievement Green The management as per the plan schedule
of the company, is achieving the targets
of as previously set by the management.
Key Actions
Key action Accomplishments Comments
Start a new training program
for all those employees who
want to attend the program.
Everyone must attend the
program
Positive response from
the employee which
shows the training was
successful.
Development of a proper sales The sales strategies will be
securing all areas of
The management has
positive vibes about the

32
MANAGE OPERATIONAL PLAN
strategy consideration and the customer
redressal programs as well
new sales strategies.
Risk Update
Risk Contingency Comments
1. Mistakes relating to the
order which is committed by
the employees
In case of order
mistake the
management plans
to incorporate a
backup plan so that
there are no
instances of
wastage.
The management expects the back
plan to hold up in case of such order
mistakes, however the management
does not want such mistakes to occur
in the first place.
2. Employee turnover If the online sales
wants to function
appropriately the
management needs
to ensure that the
employee turnover
ratio is kept at
minimum.
The management expects that the
plan will be helpful to manages the
employees force of the company.

33
MANAGE OPERATIONAL PLAN
Reference
Annarelli, A., & Nonino, F. (2016). Strategic and operational management of organizational
resilience: Current state of research and future directions. Omega, 62, 1-18.
Cleveland, B., & Fisher, K. (2014). The evaluation of physical learning environments: A critical
review of the literature. Learning Environments Research, 17(1), 1-28.
Hastings, N. A. J. (2015). Physical asset management: With an introduction to ISO55000.
Springer.
Hillary, R. (Ed.). (2017). Small and medium-sized enterprises and the environment: business
imperatives. Routledge.
Huang, Z., & Benyoucef, M. (2013). From e-commerce to social commerce: A close look at
design features. Electronic Commerce Research and Applications, 12(4), 246-259.
Kimunguyi, S., Memba, F., & Njeru, A. (2015). Effect of Budgetary Process on Financial
Performance of Ngos in Heath Sector in Kenya. International Journal of Business and
social science, 6(12), 163-172.

34
MANAGE OPERATIONAL PLAN
Liu, J., Love, P. E., Davis, P. R., Smith, J., & Regan, M. (2014). Conceptual framework for the
performance measurement of public-private partnerships. Journal of Infrastructure
systems, 21(1), 04014023.
Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2017). Human resource
management: Gaining a competitive advantage. New York, NY: McGraw-Hill Education.
Oakland, J. S. (2014). Total quality management and operational excellence: text with cases.
Routledge.
Too, E. G., & Weaver, P. (2014). The management of project management: A conceptual
framework for project governance. International Journal of Project Management, 32(8),
1382-1394.
Wang, B., Chai, K. H., & Subramanian, A. M. (2015). Roots and development of intellectual
property management research: A bibliometric review. World Patent Information, 40, 10-
20.
Wang, Z., Wang, N., & Liang, H. (2014). Knowledge sharing, intellectual capital and firm
performance. Management decision, 52(2), 230-258.
Wong, K. Y., Tan, L. P., Lee, C. S., & Wong, W. P. (2015). Knowledge management
performance measurement: measures, approaches, trends and future
directions. Information Development, 31(3), 239-257.