This document provides information on managing people in an organization. It covers topics such as fair work systems, performance management, leadership roles, feedback, HR communication skills, and succession planning.
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Managing people in organization 1
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TASK 1 1.Fair work system is considered as the name that can be utilized for the agencies bodies and minimum employment laws. It was created through Fair Work Act 200 as well as begins on 1 July 2009. Key Features are mention below It has 20 minimum National Employment Standards. It has national minimum wage It also protected from unfair dismissal. The fair act needs an employer to keep and make workers ( employee) records that can be prescribed through regulation for each and every worker ( employee) around seven years. Records should be in English as well as legible form that can be in legible form, here the former employees or present employees have right to access their own records 2. Awards and agreement in Fair work act Awards- These are consider as the legal documents also known as modern awards that outline minimum pay rates and conditions regarding employment. It also apply to the employees as well as employers that relied on industry. Agreements- Company agreements can be formed to fulfill the requirements of specified entity. An agreement must leave an overall better off as compare to awards. These agreements are also called collective agreements that can be made between employees as well as employer regarding terms as well as conditions of the workers. 3. Main stages of Performance Management Planning- It includes overall strategy regarding business in addition to this also includes personal objectives regarding all teams and workers. It also includes specific tasks, target, behaviors, and action. Monitoring, Reviewing and rewarding are other stages of performance management. 4. A skilled worker is one who has some special skills, knowledge, training as well as ability one activity given to the skilled workers is making them work with skilled workers as skilled workers have proper knowledge of equipments and they know how to make unskilled team member work while unskilled workers making them various tasks related to the business. One 3
activity that does not give to skilled labor is to delegate tasks that are lower than their position and one task that does not gives to unskilled labor is to provide them technical task 5. An expectation is considered as a strong belief that there is something is happen within future time or an individual can achieve something within future. While in other words a standard is consider as a level of quality that can used as a basis of judgment. It focuses on target, standards, andgoalstoincreasehealthpractices,asstandardsarealsobasedonstate,national, benchmarking and many more. 6. Path of peak performance- Communicate clear expectations from the employees as they are clear about their work assignments. Timely appraisals also assures workers employees to work harderandbecomesloyaltowardsfirms.Appliedtechnologiesplatformsalsodrives engagement and performance daily, such as mobile employees also a part of team by the help of the powerful communications. 7. Key roles for leaders Leaders are the one who motivates the employees as sometimes if the employees are feeling de motivated then leaders can motivates them for better outcomes Secondly leaders gives clear vision and direction to the employeesso that they can achiever their goals as well as objectives as it productive for both entity and their own. As both of these roles helps team members to boost their performance. 8. Feedback increases motivation as continuous monitoring work consistent feedback also gives optimal results, Feedback also increases performance as it is vital for the growth of the employees as well as overall success for the firm also. Feedback must be given in private as well as regular motives the employees. Also one should focuses on performance of employees not their personality. 9. Informal feedback is very vital for the performance management as every time formal feedback does not work as informal feedback provides daily boosting to the employees. It also provides ongoing advice to the employees with more clear idea all over the year. Positive – Employees are more dedicated towards work and finished difficult project before deadlines. Negative – Employees becomes more open to the employers or do not maintain a good work culture and also completes their project on defined deadlines. 10- . Identify 2 formal opportunities to provide feedback on team performance. 4
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For each, identify when you would conduct these sessions.The feedback of the employees must be solution oriented, crystal clear as well point. One should be specific.For some, even praise is better delivered in a private meeting. Some people simply don’t like being the center of attention every one can consider offering employee feedback in the form of a written response. This can give time to reflect and offer a more thoughtful answer.Feedback isn’t just uncomfortable for thereceiver;it can be uncomfortable for the giver as well. By moving the location to a more informal area, there alleviatesome of the underlying pressure.It is also mentioned that on the performance of the staff members instead of the personality traits. Employees should be not criticizing in front of everyone or publicly. 11- Underperformance or in other words poor performance can also leads to the failure of the performance duties. There are several causes of underperformance such as if wrong person was hired as there must be hired right person for right job. Next cause of poor performance if the employee does not have the clear expectations regarding their goals and their work that would delegated to them. Training is also one of the vital causes of the underperformance as sometimes is not provided good training to the employees also leads to the poor performance of the employees. 12- According to Fair Work Act as if the commission of the Fair Work is satisfied that a worker ( employee) has been dismissed was considered as unreasonable, unjust and harsh. was regular with small Business Fair Dismissal Code was not considered as a case a genuine redundancy 13- Succession planning is consider as a strategy recognizing as well as developing future leaders at firm. Planning succession is a process that can also identifies as well as developing staff members to fulfill the responsibilities of roles within firms. It provides a safety net for the firm also succession planning also gives great benefits for firm. 5
14-HR has a good communication skills as they have to adopt the style of speaker whom they admire as they have to deal various employees also they have tp recruit right people for right job so Communication skill is vital. ï‚·HR must have a great vision regarding to firm as they needs to know where their firm and where they want to take it, also they must be aware about various legal laws procedures that are linked with firm such as employees laws, health laws and other laws. ï‚·One of the best role that HR plays that they are great motivators, they motivates employees to work harder and creates a friendly environment, they can motivate employees sometimes only listening to their problems as employees needs that someone really listens their problem, so Human Resource Manager are accountable for various responsibilities. As they are the one appoints right employee for right job otherwise underperformance is created and also negative for the firm also. 6
Task 1 Mario- To provide training to people To inspire them to maintain health and fitness To conduct training sessions To enhance lifestyle of people Claire- To provide training to mums To conduct training sessions to mums To support mums in maintaining their fitness Carlos- to conduct yoga classes To educate people about yoga and its benefits Nikola- to run classes of yoga every day To maintain and manage business activities every week Task 2 To- Mario Subject- work plan preference Hello Mario Hope you are doing well. As you are having several duties to perform each day and you are not free. But i want your preference regarding conducting more training session in week. Hence, tell me whether you will be able to take those classes or not. So, if possible please provide me your work schedule. Also, if you are free can we meet? Thanks Jeff To- Claire Subject- work plan preference 7
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Hello Claire Hey mate. Hope you are doing well. As you are having several duties to perform each day and you are not free. But i want your preference regardingconductingmoretrainingsessioninweek.Hence,tellme whether you will be able to take those classes or not. So, if possible please provide me your work schedule. Also, if you are free can we meet? Thanks Jeff To- Carlos Subject- work plan preference Hello Carlos Hey I Hope that everything thing is fine and you are doing well. As you are having several duties to perform each day and you are not free. But i want yourpreferenceregardingconductingmoretraining sessioninweek. Hence, tell me whether you will be able to take those classes or not. So, if possible please provide me your work schedule. Also, if you are free can we meet? Thanks Jeff To- Nikola Subject- work plan preference Hello Hey I Hope that everything thing is fine and you are doing well. As you are having several duties to perform each day and you are not free. But i want yourpreferenceregardingconductingmoretraining sessioninweek. Hence, tell me whether you will be able to take those classes or not. So, if possible please provide me your work schedule. Also, if you are free can we meet? Thanks Jeff TASK 3 TimeMondayTuesdayWednesdayThursdayFridaySaturdaySunday 7-8 a.m.BootcampYogaBreakYogaBootcamp 8-9am.TrainingBreakYogaBootcampbreak 8
9-10am.PTWalkBreakYogabootcamp 10-12pmMumsand bubs WalkBreakBootcampYoga 12-1pmRunningExerciseWalkBreakYoga 1-5pmExerciseBreakMumsand bubs Yogabootcamp 5-6pmPTWalkBreakYogabootcamp 6-7pmTrainingBreakYogaBootcampbreak 7-8pmMumsand bubs WalkBreakBootcampYoga 8-9pmBootcampYogaBreakYogaBootcamp TASK 4 A- It is necessary for me to ensure that right people are placed on right place. For that i will analyse job description of specific role and then hire candidate. Also, i will evaluate skills and knowledge required for that role and measure it with person hired. In addition, i will take feedback of person on basis of goals set by me. Thus, through it i will analyse his performance in role and ensure that right people is placed. B- in order to prepare work plan i took some KPI as basis of it. For that first is i analysed performance of each candidate that whether goals are attained in time or not. So, it gave me insight on what needs to be change. However, another KPI used by me wastime management skills. I identified that in given time outcomes are achieved by employee or not and then prepare work plan. C- i need to ensure that work plan is cost effective so that goals are achieved. For that i estimated budget required in it and how it will bring value to it. Then, i analysed cost required in it and find out where there is high cost so it can be cut. In addition, i have set certain criteria or standards on basis of which cost is needed in work plan. Assessment task 3 Case study 9
Case study 1 Part 1 LegislationRiskAnalysis of riskMitigation strategy Employment actThereishighriskof employee turnover Due to ineffective working environmentemployee may not like to work in store so there can leave or quit their job Itcanbereducedby providingaclean workingcondition. Also, a policy can be formedinwhich workinghoursand otherthingsare mentioned Health and safety actHigh risk of occuring of hazard like fire, hygiene issue etc There are no proper health and safety tools installed in it so any hazard can occur in store It can be mitigated by installing proper health andsafetytools. Moreover,inspection canbedonesothat safetytoolsinstalled are as per standards. Part 2 Task 1 TitleAdministrative assistant Reports toJason Role summaryProviding assistance to customer in buying products Solving customer issues ProvidingsupporttoJasonin solving issues Maintainingrelationswith customers Key deliverablesTo solve all issues of customers To obtain better outcomes 10
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Work conditionWorking in store Key relationship (external)Customer Key relationship (internal)Jason Stock clerk Experience required1 year TitleSales and service consultant Reports toDebra Role summaryProviding assistance to customer in solving their issues Providing support to Jason Communicating with stock clerk to manage demand and supply Key deliverablesTo maintain strong relations with customers To solve all issues Work conditionWorking in store Key relationship (external)Customer Supplier Key relationship (internal)Jason Experience required1-2 years TitleStock control manager Reports toDebra Role summaryMaintaining and checking of stock of products Prepare report of inventory in each week Managedemandandsupplyof product 11
Inspection of inventory Work with stock clerk and maintain quality of inventory Key deliverablesTo ensure that stock is available To meet demand of products To communicate with stock clerk and check inventory Work conditionIn store working Key relationship (external)Supplier Key relationship (internal)Debra Stock clerk Experience required3 years Task 2 The 2 KPI are Developing relationship with customers- in this performance will be measured that how effective relations are built with customers. Through it, ideas will be gathered that how to maintain relation with them. Solving issue- here, outcomes will be measured that what issues are solved and how. By that it will be easy to evaluate performance of officer in effective way. Task 3 1 Unsatisfactory 2 Needs improvement 3 Met 4 Exceed target 5 Excellent Example of behavior Behavedrudelywith co worker Behaved in respectful manner with customer but for some time Listenedand solvedissue properly Greetedcustomer with respect Madearude customer Happy and delighted Action plan Here, warning can be given to staff for it In this training can be provided to deal with Trainingis provided to handle The behavior can be enhancedby Noactionplan 12
customersrude customermotivatingneeded Task 4 Feedback form Solved customer issuesGood Not good Maintainedrelationswith customers Good Not good Talk with respect to customerGood Not good Gave proper assistantGood Not good Listenedandcommunicated efficiently Good Not good Task 5 Skill based training- here, staff skills can be enhanced by providing them training. This will enable in improving their skills. Improve job performance- it is also a tool in which by enhancing their performance and giving them new goals. It leads to work in new way. Increase duties and responsibilities- here staff duties can be improved which will allow them to perform new task and learn. Task 6 It is necessary for debra to seek advice so that in case of termination she is aware that on what ground is applied in it. Moreover, she will gain knowledge about Fair and wage act and how it is applicable. In addition, she will be able to evaluate performance of employees on basis of certain criteria and standards. So, she will get insight on how overall process is to be followed. Thus, here debra can seek advice by hiring an HR executive. It will be easy to manage and handle all HR related issues. 13
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PART 3 Task 1 PPT Task 2 It is necessary for debra to follow several responsibilities as an employer which is mentioned in OH&S act. In this act it is stated thatthere must be proper amenities such as toilets, drinking water, seating, work space, etc. besides that, employer needs to be compliance withall standards mentioned in the act. Also, environment and temperature at work place must be proper. There must be enough light and space for workers to work. In addition, another responsibility of debrais that she must respond to emergency in effective way. However, debra must ensure that at work place thereare properamenities and facilities as mentioned in OH&S act. Apart from it, she is responsible to review and monitor that all employees is easily having access to amenities and facility and they must be safe and clean as well. So, in this way she is responsible for those things. Case study 2 Part 1 Task 1 What is been working well for you To work with other team members and assisting customers in buying products What might you have done differently I might have bargain but only to some extent so that it is beneficial for me and company What are your priorities for this month To ensure that this issue does not occur What you need to be doing more of I need to engage more with customers and tell them to buy those items which is environment friendly stock What you need to be doing less I should not do bargain again with same customer 14
What training or other support can we offer I need to improve my decision making and problem solving skills. It will be useful for me to deal with customers in effective way How do you rate your overall performance I will rate it 5 that is average. It is because I performed up to certain expectations and achieved goals. Task 2 What is been working well for you By dealing with supplier and maintaining relations with them. What might you have done differently I might have searched for other suppliers who may provide goods at low cost What are your priorities for this month I have to find out more supplier that are cost effective for store What you need to be doing more of I need to ensure that supplier reduce cost on goods and all stock is available with them What you need to be doing less I should not communicate with customers regarding poor quality of goods What training or other support can we offer I need to improve my communication skills. It will be useful for me to interact with supplier easily How do you rate your overall performance I rate it 7 that is good as i have performed my duties properly. Part 2 1 Yes debra has right to terminate it immediately as employee is stealing money and there is proof as well of it. Thus, she can terminate it on ground of illegal action. 2 the entitlement given will be of working in illegal way and stealing money from store 3 She will have to give notice to employee in written that he is terminated on particular ground. 15
4 No the employee will not have any claim for its termination or process followed. This is because debra is having proof as well. 16