Manage Personal Work Priorities and Professional Development PDF

BSBWOR501 Manage personal work priorities and professional development
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Assessment name BSBWOR501 FMB Assessment
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Industry Years in industry
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Checklist of attachments:
☐ Task 1 – Short Answers
☐ Task 2 – Short Answers
☐ Task 3 – Report
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BSBWOR501 Manage personal work priorities and professional development
BSBWOR501 FMB Assessment
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This assessment relates to the following units of competency:
 BSBWOR501 Manage personal work priorities and professional development
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IMPORTANT INSTRUCTIONS
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Complete the following tasks:
Task 1: Short Answers – Establish personal work goals
1. In your opinion what leadership style/s do you believe is the most appropriate for your
business?
One of the most effective leadership styles is the transformational leadership style.
Transformational leaders inspire their staff through effective communication and collaboration and
thus initiating the path to success. This form of leadership style is mosy effective for the business
as it directly impacts the workings of the organization and helps in effective presentation of
organizational goals and policies. The transformational leadership style allows the management to
make constant changes in the organizational process and ensures that the business is compatible
with the changes which have been brough about in the operations of the business. In such form of
leadership challenging goals are set for the employees and the employees are motivated to take
steps so that all organizational goals can be achieved. The leadership style which is followed in the
business would help in involving the emloyees and also ensure thar best performance is brought
out from them. The nature of the business is also consistent with the leadership style which is
followed by the business.
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BSBWOR501 Manage personal work priorities and professional development
2. What ethical behaviours should you demonstrate if you want to be a positive role
model?
The ethical behaviour which needs to be demonstrated by an employee in order to positively
influence the employees of the business and further enhance the efficiency of the business
are listed below:
 A personal level of honesty needs to be maintained in the activities of the business
which would also enciourage the others to follow the same principles.The honesty
principle is related to all activities and should be demonstrated in decision making
process as well. This is regarded as one of the min principles of ethics which all
employees need to follow.
 In addition to this, a level of integrity and straight forwardness while conducting the
activities of the business and this would bring about transparency in the operations.
By maintaining the integrity principle in the business, individual would be able to
built the trust of others and therefore work in a collaborative manner.
 In addition to this, the employees need to adhere to code of conduct of the business
and handle the day to day operations in an effective manner. The leadership should
demonstrate adherence to the code themselves so that other employees can be
motivated to adopt the same in an appropriate manner. These principles effective
allow a management to follow ethical code of conduct in the operations of the
business.
 The management of the company needs to demonstrate to the employees that
stricts actions would be taken if proper tehicla codes are not refefred while
conducting the operations of the business. These strategies are implemented so that
an ethical standard is maintained in the operational process of the business.
3. a. Choose a goal from the list below that you would like to achieve as a Broker within your
first two years of operation.
 Settle $8 Million in loans
 Develop three new referral sources
 Win an achievement award for customer service
 To be the top performing broker within an established broking firm
b. Now write this goal as a SMARTER goal, using the table below to assist you.
Chosen goal Win an achievement award for customer service
Specific The quality of services which is provided to the employees needs to be of
hihghest quality
Measurable Number of clients successfully handled by the business and nature of
service which is provided to the clients.
Achievable The client satisfaction can be achieved considering the quality of
servicesprovided to the clients.
Realistic
The goal is quite realistic as the same depends on the overall quality of
services which is provided by the broker and this would help the business
to ratian the employees.
Time-based The services should ber provided within the timeframe which is allowed by
the client. This would help in retaining the client and also increase the
number of client’s fior the business considering the posituive feedbacks
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BSBWOR501 Manage personal work priorities and professional development
regarding the services of the business.
Ethical
The broker needs to maintain cod of professional ethics and always provide
advice and act in the best interest of the client. The briooker also needs to
follow the policy of full disclosures so that efficiency is maintained in the
advices which are provided to the client.
Reward/Re-evaluate
The reward for the service would be the commission and other interests
which is provided by the company. The brokler should strive to provide the
best quality services to the client so that the business can retain the
clients.
4. Using your chosen smarter goal in Q3, apply your personal goal to a large brokerage firm
or agreement you have with an aggregator for your performance and their overall
requirements and objectives. Complete the strategic, tactical and operational plans which
should align with team and organisational plans. Using your SMARTER goal, explain what
each of the following plans might include.
For example, if a SMARTER goal is to learn new sales skills to improve sales by 1% by the
end of 2019 to meet your organisational objectives, your tactical goal may be to attend
training and the Strategic Goal may be to improve sales by 10% by 2020.
Strategic plan Gets a Senior Position in the Brokerage Company considering consistent
performance?
Tactical plan Improve on Communication skills and constantly improve the knowledge of
the market so that the situation of the market can be updated and better
quality of services can be provided.
Operational Plan Improvement in level of services so that the clients can be satisfied with
the services and this would help in retention of the clients considering long
term operations of the business.
5. Explain the steps in a performance appraisal process.
Identify what a performance appraisal might review.
The performamnce appraisal is a process which allows a business to appropriately
evaluate the performance of an individual and on the basis of the results some hike of
benefits are allowed to that particular employee. The steps which can be identified in
performance appraisal for a employee are listed below in details:
 Establishing the Performance Standards: The standards which are st by the
management needs to be decided first before the appraisal process begins. The
managers must determine what outputs, accomplishments and skills will be
evaluated. On the basis of such targets set, the performance of the employee
would be evaluated.
 Communication of Performance Ecxpectation to the Employees: The
employee needs tio be aware of the performance expectations or the targets which
are set by the senior management and accordingly plan their own strategies for
maintaining the expectations. As per experinces from different companies suggests
that not communicating standards to the employees compounds the appraisal
problem. This can create confusion and impact the overall aprassial process. While
informing the employees a feeback can be taken if the targets which is set by the
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BSBWOR501 Manage personal work priorities and professional development
management ar appropaite or not. This is to be done so that the targets which are
set remains realistic which would fyrther help in performance of the employees.
 Measuring Actual Performance: The actual performance of the employees also
needs to be measured and for this step the manager needs toi acquire all the data
which is available on the employee. The information can be collected from data
sets of employees, personal observations, feedbacks from the clients. The
performance of the employee would also help in proper measurement and
comparison so that appropriate results can be obtained for employee appraisal. The
measurement of the performance of the employee should be based on the facts
and results which are available on performance. These criteria if appropriately
followed would help in better achivements of the apprasial and would also motivate
the concerned employee.
 Compare Actual Performance with the Standards Set: The management of
the company would also be comparing the actual performance achieved by the
employee and compare the same with the standards which is established by the
business. The comparison needs to be appropriate as it is on the basis of the
resuiults that counter measures are formulated by the business and appropriate
policies are implemented. The senior officials of the business needs to ensure that
proper steps are taken for for measuring performance as overall producitivity of the
business depends on the employees skills set.
 Discussion with the emplotyees: The management of the company also needs
to discuss the results of the appraisal with the employees so that suggestions can
be made regsrding the areas where improvements can be made in his
performance. The communication with the employee would also clear out any
doubts which are present regarding the performance. Therefore it can be said that
proper discussion with the employee is important for bringing about appropriate
changes in the operational oprocess of the business.
 Initiating Corrective Actions: The senior management also needs to implement
certain counter measures so that performance gap does not existsin future
apprasials. This is the financial step of performance appraisal and proper policis
needs to be implemented. The areas which require improvements are identified
and then, the measures to correct or improve the performance are identified and
initiated. This step is considerd to be important as this shows if the business is
trying to move ahead ior not and thereby learn form its previous mistakes.
The performance appraisal provcess of an employee would be reviewing the current periods
performance based on the standards which is already set by the business. This kinds of review
helps in the growth of the employees and also helps in better performance of the employees
in future.
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BSBWOR501 Manage personal work priorities and professional development
Task 2: Short Answers – Set and meet own work priorities
1. Using your understanding of your job description or feedback from a recent performance
appraisal, select eight tasks that you believe you can use to improve your productivity and
list them in the priority matrix.
2. The aim of this exercise is to improve your productivity. Who would you consult with in
regards to your priority matrix and why?
In order to improve the producity for the operations process, the training executive or the
line manager can be consulted for specific advice regardiiung the steps which can be
taken for improving the prtoductivity level. As the produciy level of an employee enhances
so does the efficiency which would in turn enhance the revenue of the business.
3. Based on the feedback received through consultation, re-prioritise your tasks in the
following priority matrix.
If your priorities remain unchanged, simply remove the matrix below and add a suitable
comment instead.
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 Proper time management and
maintenance of discipline
 Development of leadership
qualities and proper collaboration
skills with the team
 Improvement of Feedback score
from the cleients
 Adoption of a proactive approach
towards work
 Meeting the specification of the
customers for statisfaction of the
client
 Development of Effective
Communication skills
 Improvement of Quality of Work
 Prioviding the work in the
allocated deadline

BSBWOR501 Manage personal work priorities and professional development
4. a) Did you improve your performance?
The consultation with thje line manager and proper traning facilities and guidance really
helped in improving the quality of work which I provide and thereby also enhance the
productivity during work hours. It also enhanced my focus towards work and assisted me
with better time management.
b) What documentation could you use to assist you with analysing this answer?
The documentation which can be used for analysing any improvement in performance is
from the progress report or the productivity report which is formulated every month and
the same would help in making coimparisons as well.
5. List three (3) types of technology that you can use to improve your performance. Explain
what functions each technology can be used for and how it can be used to improve
productivity and performance.
Technology Functions
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 Proper time management and
maintenance of discipline
 Development of leadership
qualities and proper collaboration
skills with the team

 Meeting the specification of the
customers for statisfaction of the
client
 Development of Effective
Communication skills

 Improvement of Feedback score
from the cleients
 Adoption of a proactive approach
towards work

 Improvement of Quality of Work
 Prioviding the work in the
allocated deadline


BSBWOR501 Manage personal work priorities and professional development
Wrike It is a powerful tool for managing and collaborating on
projects. This software combines simple design with
efficient project management features.
Slack It offers a huge number of handy features for team
collaboration including group channels and direct
messages, file sharing, integrating third-party platforms
MYOB This software helps in proper maintainence of records
and also helps in generating financial reports for the
business.
6. Identify some contributing factors to workplace stress.
Some of the factors which contribute to the work place stress are listed below in details:
 Work load (excessive)
 Long shift hours without breaks
 Rigid Deadlines
 Lack of autonomy.
7. What can happen if you do not handle stress correctly?
In case workplace stress are not handled in a proper manner than the same would create
frustration and hamper the quality of work which is being provided. In addition to this,
stress would iimopact the motivation level of the employees as weel.
8. List some activities or action/s you can adopt to maintain an appropriate work-life balance
and to alleviate stress.
Some of the activities which can help in effective maintainence of work life balance are
listed below in details:
 Proper tracking of the time which is spent on work and ensuring that the same does
not cross shift hours.
 Dtermination of certain priorities and setting of goals
 Proper scheduling practices
 Looking for some stress busters such as jokes or funny videos
Task 3 – Report
This activity requires you to complete a report on how you manage your personal work
priorities and professional development in your workplace.
You are required to address all of the following points:
How you establish personal work goals:
Serving as a positive role model through personal
work planning
The personal work planning process is
considered to be important as the same allows
the e ployees to set personal targets and
motivate other employes in the workplace
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BSBWOR501 Manage personal work priorities and professional development
How you develop personal work plans that reflect the
organisations goals as well as your own
responsibilities and accountabilities
The development of personal workplans takes
place by considering the organizational goals
and setting respective miles stones so that the
same can be achieved. The goals can be
developed using SMART framework which would
ensure that the goal are realistic and attainable.
How you measure and maintain your personal
performance in varying work conditions, work
contexts and when contingencies occur or problems
arise.
Personal work performance can be maintained
effectively by following personal set standards
and making efforts to achieve the same so that
the same can be consistent with the
organizational goals as well. In case any
contingencies arise, proper copunter stepsd
needs to be taken so that operational efficiency
can be maintained.
How you set and meet your own work priorities:
How you prioritise and facilitate competing demands
to achieve personal, team and organisational goals
and objectives
The goals of the business needs to prioritize so
that organizational goals can be reffered to as
well as achieved. It would be crucial yto decide
which task is to be completed first. An action
plan can be formulated so that the gioals can be
prioritized and proper set of actions established
so that the same can be achieved in the long
riun.
Explain what technology you use to efficiently and
effectively manage work priorities and commitments
The technology which can be used for managing
the performance and different tasks can be
performed. Any project management software
can be used if a project is being hqandled.
Employeees can use progressive task
achievement data into spreadsheets and could
also use email or intranet communication
How you maintain an appropriate work-life balance,
and ensure stress is effectively managed
Work life balance can be maintained by properly
scheduling your work and completing the same
within time so that no additional pressure is
built. In order to effectively manage the stress of
the business, stress busters such funny jokes,
engaging in informal communication would help.
How you develop and maintain your professional competence:
How you assess your personal knowledge and skills
against competency standards to determine your
development needs, priorities and plans
Personal Knowledge and skills can be assessed
on the basis of the quality of work which is
provided to the clients It would also be
important to properly maintain the tasks so that
a level of efficiency is maintained in the
operational process of the business.
How you obtain feedback from employees, clients
and colleagues and use this feedback to develop
ways to improve competence
Once the work is completed, the management of
the company can receive feedbacks from the
cleints as well as well employees. The feedbacks
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BSBWOR501 Manage personal work priorities and professional development
provides opinions and this can be used for
making improvements in the operational process
of the business and also assist the business to
provide better quality of work
How you select development opportunities to
develop required competence as well as new skills to
maintain a competitive edge
In order to provide quality services to the
customers and also for maintaining efficiency in
the operations of the business. Proper training
for the employee is also necessary so that new
skills set can be developed
Describe any networks you belong to and how these
assist in enhancing knowledge and skills
Networking can be used for generating new
ideas and providing a fresh opinion in the
operational process. It can also help in building
strong connections with other businesses
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