Manage personal work priorities and professional development

This document provides information on how to manage personal work priorities and professional development. It includes topics such as organizational structures, leadership skills, career goals, and work-life balance. The document also includes a case study and a learning style questionnaire.

Manage personal work
priorities and professional
development

Contents
AT1 Project......................................................................................................................................4
Assessment 1....................................................................................................................................4
Written Knowledge Question .....................................................................................................4
AT2 Project......................................................................................................................................9
Project 1...........................................................................................................................................9
TASK 1........................................................................................................................................9
A. Description of position............................................................................................................9
B. Position description for the position along with its key result area and key performance
indicator requirements.................................................................................................................9
C. Complete a Learning Style Questionnaire ...........................................................................10
D. Professional development plan.............................................................................................10
Access to policy and procedure.................................................................................................12
Business needs...........................................................................................................................12
TASK 2..........................................................................................................................................12
(Covered in PPT)......................................................................................................................12
TASK 3..........................................................................................................................................12
Project 2.........................................................................................................................................14
TASK 1..........................................................................................................................................14
Task 2.............................................................................................................................................21
Task 3.............................................................................................................................................21
Task 4.............................................................................................................................................23
AT3 Case Study.............................................................................................................................24
Case study 1...................................................................................................................................24
Task 1.........................................................................................................................................24
Task 2.............................................................................................................................................25
Case Study 2..................................................................................................................................25
Task 1.............................................................................................................................................25
Task 2.............................................................................................................................................26
Task 3.............................................................................................................................................26
References......................................................................................................................................28

AT1 Project
Assessment 1
Written Knowledge Question
1. How do organizational structures influence a business’s policies, plans and procedures? Justify
your response.
Organizational structure refersto a system whichframe how some activities are going to be
performed so that goals and objectives of the company are attained. These are the activities
which consist of responsibility, rules as well as roles. It has also been identified
that organizational structure defines that how information willgoing to be flow among different
levels of the organization (Culpepper and et. al., 2020). Each and every organization have their
own sort of structure which are different from other company. Ineffective organizational
structure affects the plans, policies and process of the company in a negative manner.
2. Define why it is essential for a leader to have skills. Justify the response with the help of an
example.
Leaders are the one who influences other with their skills and capabilities to perform a work
in a systematic manner. It is necessary for a leader to have various types of skills such as
Conceptual skills, Personal & interpersonal skills, Technical skills and more. All these skills help
a leader in order to influence their followers in an effective and appropriate manner. For
example, in a healthcare institution there is changes arise in the structure and higher authorities
adopt new technologies and equipment (Aliona, 2020). For this, it is required by a leader to
provide guidance and direction to their staff members about the new modifications and for this it
is necessary for them to have sufficient knowledge and skills.
3. Describe the difference between transactional & transformational leader.
It is said that transactional leaders mainly emphasis on role of supervision, group
performance, organization and manymore. They are the leaders more concerned about dayto day
progress towards the organizational goals and status quo. On the other hand in case of
transformational leaders they work in order to motivate their followers by guiding them for the
attainment of shared vision (Arnaert and et. al., 2020). For instance, Tesco is a British
multinational groceries and merchandise retailing organization in which leaders plays very
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essential role in the attainment of organizational goals. In reference to transactional leaders they
provide training to their employees and more focused about the progress in order to accomplish
their objectives whereas in relation to transformational leaders they provide motivation to their
employees.
4. Outline one career/professional goal you have or can set for yourself. What do you need to
consider when setting your goal to ensure it aligns with the goals of your business?
Improving my networking skill is my current goal which help me in my personal as well as
professional life. With the help of improved networking skills all the business goals aligned with
this will be attained in an effective manner. It is necessary to ensure that for setting the goal it
must be aligned with the personal and professional growth (Tran and Nghia, 2020). Therefore,
accomplishment of set goal help in getting success in order to attain organizational objective and
goals.
5. Outline one personal goal you have or can set for yourself and outline an action/personal
development plan towards the achievement of your goal. Include in your action plan:
Personal goal of mine is to improve my networking skills for which an action plan is
needed which are as follows:
Goal Area: Career: Personal and professional
development plan
Goal To improve various skills along with
networking skills which help in grabbing
opportunities in both personal and
professional level.
Outcome Attaining personal goals which will help
in improving communication and other
skills. All these skills will help me in
grabbing opportunities available at both
personal as well as professional level.
Action & Time line Skills
 Communication skill
 Time management skills
 Interpersonal skills
Time line
 Within 2 weeks
 Within 4-5 weeks
 Within 5 weeks
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Resources Online faculties, career counsellors,
conferences.
6. Describe three potential performance measures you might use.
There are different types of measures used to analyze and measure the performance
which help in identifying the actual as well as desired results. Some of these performance
measures tool includes 360 degree feedback, self evaluation, checklist and many more. All these
measurement tools assist in examining the actual performance of a person and then help in
comparing it with desired performance (Todd, 2020).
7. Complete the table below including the tasks you have to manage over the coming day,
including work and personal activities. For each, define where the task sits in relation to its
urgency and importance and outline the top 3 tasks you should focus on to best manage your
priorities.
HIGH URGENCY LOW URGENCY
IMPORTANT  Developing action
plan
 Improving different
skills
 Finishing a task
related to organization
 Learning new skills
 Improving my
cooking skills
 Learning new
language
NOT
IMPORTANT
 Evaluation of self
skills
 Rearranging all the
documents related to a
project
 Go for a vacation
 Cleaning up of office
desk
From the above mentioned table, it has been identified that there are three main task which
need to be attained or complete on a priority basis which includes creating an action plan, self
evaluation, learning and improving skills. These are the task which needs to be accomplished on
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a timely manner so that all the associated factors will be attained by the people within given time
period and in effective manner (Lazenby, McCulla and Marks, 2020).
8. Why does understanding personality types assist in managing work-life balance and personal
stress?
Understanding personality types specifically helps an individual in in managing all the different
range of tasks that are linking to the job. Over the years, getting appropriate knowledge in
relation to understanding personality types helps a person in performing all the different range of
tasks with the other individuals in a rightful manner (Chen and et. al., 2020). Delegation of the
tasks easily be done if personal understands the personality types and through this work life
balance can easily be done and reduction of personal stress.
9. List the following in order of personal priority (8 gets highest priority, 1 the lowest) and
briefly explain how your priorities impact your sense of work-life balance?
Priority rating (1-8) Explanation
Physical environment 6 It helps in performing
functions effectively.
Career/ work 8 For attaining personal goals
and for living good life
Money 5 For fulfilling dreams and
goals
Health/ wellbeing 7 It helps in attaining desired
targets within effective
manner
Family/ friends 7 Motivates on a time to time
basis
Partner/ romance 6 Encourages to become better
person and attain all personal
and professional goals
Fun/ Recreation 7 For releasing stress and
anxiety
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These are the priorities which highly influence the work life balance of a person in both
positive and negative way. Therefore, it is needed by an individual to consider these factors
accordingly and priorities them as per the needs (Lyskova and Rudakova, 2020).
10. What is competency and how can you assess it?
Competency is defined as the ability and individual has to do something efficiently and
successfully. Competency is an important skill that is needed by every human being to develop
for performing their respective and needed jobs. In order to assess the competency level the
actual results can be compared with the targeted ones for knowing the goal accomplishment
(Ryan and McAllister, 2020).
11. What are the four learning styles and their key learning attributes?
The four learning styles are explained with the help of a model which is commonly known as
VARK Learning Cycle (Ryan and McAllister, 2020). The acronym of VARK is Visual,
Auditory, Reading/Writing and Kinesthetic. These are this specific 4 learning styles that are
utilised by people to learn better and improve their abilities.
12. Why are networks an important aspect of professional development?
Networks are the key and a very vital tool for growth and success in resourceful career and
professional development. With the help of networks it becomes very e easy for individual to
develop in improve their skill sets along with it also helps them in moving forward in the careers
as better opportunities can be grabbed by them with the help of the potential networks they are in
access with (Pelser and et. al., 2020). Therefore networks are an important and vital aspect of an
individuals professional development.
13. Identify how you could extend your networks. For each, explain how this would support your
personal or professional development goals.
Networks are essential for an individual to develop for their professional and personal growth
and a person can easily develop their networks by either making use of their abilities and by their
experiences (Gumus, 2019). The communication ability verbal allowed individual to perform in
the best manner in front of experts which will allow them to attract the attention and gain better
experiences from them (Choy and Chua, 2019).
14. Explain how you will use your abilities to prioritise and manage your work activities and
assist other in your team to do the same.
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There are several abilities which makes an individual efficient enough to prioritise and manage
their workloads. According to me my time management and Critical analytical skills will allow
me to manage my work by prioritising it according to the goals and the time frame which will
also motivate my staff and assist them to work accordingly (Weller, 2019).
15. How can prioritising demands and tasks in the workplace ensure the organisational or team
goals are meet?
Prioritising demands and task in the workplace and in the team environment or in the business
setting is an essential task because it is creating a path for the team to follow and to meet the
organisational goals in the given time frame and according to the expected standards (Gumus,
2019).
16. What strategy do you use to maintain a good work-life balance?
There are several strategies which I can use for maintaining my work life balance but I always
track my time and use it as a strategy to maintain a good work life balance because of my
efficient time management skills (Kapoor and Gardner-McCune, 2020).
17. What strategy do you use to lower your stress levels in a stressful situation?
Another aspect where my time management skills help me to balance and maintain my I mental
health at the time of stressful situation as I always manage my time and take control in such
situations to deal with and to provide the best out of me.
18. Describe a work practice you have that has improved your personal performance.
I hold several competencies and abilities but one work practice that have help me in improving
my performance and why did me job satisfaction is of working on time biting all the goals in the
given time period and regularly visiting the office on the correct time (Choy and Chua, 2019).
AT2 Project
Project 1
TASK 1
A. Description of position
Selected position in operational manager at Woolworths Limited company. There are
various activities and task which needs to be performed by operational manager. Key result
area's and key performance indicators are mention below.
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 Key result areas - Key result areas of operation manager of respective company includes
completion of all tasks and activities of employees, developing strong relationships with
customers and increase customer satisfaction
 Key performance indicators – Operation manager of Woolworths KPI includes feedback
from staff members and visitors and quarterly department meetings. This will support in
evaluating performance of operation manager.
B. Position description for the position along with its key result area and key performance
indicator requirements
From the above mentioned professional development plan, it helped me in improving my
communication and time management skills. With the help of these skills I can easily improve
my position of operational manger in Woolworths Limited. An operations manager is main part
of a management team as well as oversees high-level human resource duties, for example
attracting talent, setting training standards, hiring procedures etc. These are main description of
my position at workplace of company. This position helps me in achievement of long term goals
and objectives of company. Along with this, I require key performance indicator for equating
success of company.
C. Complete a Learning Style Questionnaire
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As per the analyse of above learning style questionnaire It has been determined that
pragmatist style of learning is most suitable for me. As a operation manager I always like to
experiment new ideas or concept in order to conduct task in better manner.
D. Professional development plan
OBJECTIVES
: What do I
want/need to
learn?
What will I do to
achieve this? Or
What resources or
support will I
need? (reading,
shadowing,
coaching, project,
formal training,
other
What would be the
hurdles in
achieving my goals
What will my
success criteria
be? / How the
progress will be
monitored?
(workshop
feedback, class
feedback, tutor
feedback, by
applying to work
etc.)
Target
dates for
review
and
completio
n
Time
management
In order to improve
my time
management skills,
I can create a
schedule and avoid
multitasking.
In order to achieve
my goal or improve
time management
skill as a position of
operation manger in
Woolworths Limite
d, there are some
issues such as lack
of support from
senior manager etc.
In order to monitor
my time
management skill, I
must obtain
feedback from my
senior managers
because they have
idea about my
performance at
workplace of
Woolworths Limite
d.
15 Days
Communicatio
n skills
I am weak in
communicating
information to my
co-workers who are
There are some
hurdles in
accomplishing my
goal or enhancing
To monitor my
communication
skill I speak
specifically as well
16 Days
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work under
operational
department within
Woolworths Limite
d. In order to
enhance my
communication
skills, I will be used
different types of
communication
channels.
communication
skills in the
workplace of
hurdles. These are
lack of support
from superior,
hesitation etc.
as personally,
instead of generally
and abstractly.
Access to policy and procedure
At Operation management position at Woolworths Limited I have access to policy and
procedures that will support me in improvement of business operations and activities within
given time period and in effective manner (Bornman and Louw, 2019). For this, I set deadlines
for each procedure and policy to be acknowledged. I also meet with divisional leader to make
sure the procedures and policies are feasible.
Business needs
Woolworths Limited is a selected workplace that requires accomplishing their long term
goals and attaining competitive advantages easily. My role in this workplace is operation manger
and for this role I complete all needs of business systematically and effectively. For this I
contribute my full efforts in attaining of business goals and improving their brand image. In this I
must also play important role in hiring and selecting of knowledgeable candidates who have
knowledge about the retail sector. This will help me in accomplishment of business goals easily.
TASK 2
(Covered in PPT)
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TASK 3
a) List a minimum of two of the policies, plans and procedures
Name of policies, plans and procedures Why you used this information
Career goal accomplish procedures I have consider this procedure while
developing PDP in order to improve my
capabilities for accomplishing career goals.
Skill development plan This plan is used so that required skills and
potential can be increase through PDP.
b) List two skill and knowledge gaps you discovered
Skills and Knowledge Gap Two activities
Time management skill Avoid multi tasking
Develop proper schedule
Communication skill Written communication approach
Use different communication channels
c) List and describe two techniques for performance measurement
Techniques Description
360 degree feedback In this feedback from different individuals are
considered for measuring performance.
Management by objective In this performance is measured as per the
developed plan or objectives.
d) Success of PDP
I have developed a proper and clear PDP plan which is significant for successfully
completion of different set of activities and attaining goals. In this PDP plan I have focus on
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development of time management skills as well as communication skills. Both of these skills are
crucial for performing given task and attaining business goals. I have set PDP goals by
determining my weakness and skill that I should develop form effectively performing given task.
In this I have determine those skills which are lacking in me and should be developed for
successfully performing given task. By considering this skill I have develop PDP plan or goals
and make sure the it is timely achieved. In this I have used pragmatist learning style as this is
one of the most effective and efficient learning style as per my personality traits. Due to this
learning style I have focused in gaining hands on experience in order to develop skills.
Communication and time management skill will be enhanced by more practices or practical
experiences.
e) Explain the principle of Steven Covey's Time Management Matrix
This matrix includes four quadrant which are -
1. Necessity – This includes task which are both urgent and important
2. Extraordinary productivity – It consist of important and not urgent task
3. Distraction – It includes not important but urgent activities
4. Waste – This consist of not important and not urgent task.
f) How can you as a leader perform as a positive role model when it comes to
professional/personal development?
I have determined that I play a positive role in personal or professional development. As
a leader I have positive attitude and successfully in building trust form other. This is significant
for inspiring or leading other to develop them.
Project 2
TASK 1
Week 1
Monday Tuesday Wednesday Thursday Friday Saturday Sunda
6.00am
7.00am
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7.00am
8.00am
Study Study Study Study Study Study Study
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8.00am
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10.00am
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personality
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Week 2
Monday Tuesday Wednesday Thursday Friday Saturday Sunda
6.00am
7.00am
Study Study Study Study Study Study Study
7.00am
8.00am
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8.00am
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Week 3
Monday Tuesday Wednesday Thursday Friday Saturday Sunda
6.00am
7.00am
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8.00am
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Socialisation Socialisation Socialisation Socialisation Socialisation Socialisatio
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7.00pm Focusing Focusing Focusing Focusing Focusing over Focusing Focusi
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8.00pm
over
personality
development
activities
over
personality
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over
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over
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8.00pm
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Focusing over
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Focusing
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Week 4
Monday Tuesday Wednesday Thursday Friday Saturday Sunda
6.00am
7.00am
Study Study Study Study Study Study Study
7.00am
8.00am
Study Study Study Study Study Study Study
8.00am
9.00am
Study Study Study Study Study Study Study
9.00am
10.00am
Completing
assessments
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Completing
assessments
Completing
assessments
Completing
assessments
Completing
assessments
Comp
assess
4.00pm
5.00pm
Socialisation Socialisation Socialisation Socialisation Socialisation Socialisatio
n
Social
5.00pm
6.00pm
Socialisation Socialisation Socialisation Socialisation Socialisation Socialisatio
n
Social
6.00pm
7.00pm
Socialisation Socialisation Socialisation Socialisation Socialisation Socialisatio
n
Social
7.00pm
8.00pm
Focusing
over
personality
development
activities
Focusing
over
personality
development
activities
Focusing
over
personality
development
activities
Focusing
over
personality
development
activities
Focusing over
personality
development
activities
Focusing
over
personality
developmen
t activities
Focusi
over
person
develo
activit
8.00pm
9.00pm
Focusing
over
personality
development
activities
Focusing
over
personality
development
activities
Focusing
over
personality
development
activities
Focusing
over
personality
development
activities
Focusing over
personality
development
activities
Focusing
over
personality
developmen
t activities
Focusi
over
person
develo
activit
Week 5
Monday Tuesday Wednesday Thursday Friday Saturday Sunda
6.00am
7.00am
Study Study Study Study Study Study Study
7.00am
8.00am
Study Study Study Study Study Study Study
20

8.00am
9.00am
Study Study Study Study Study Study Study
9.00am
10.00am
Completing
assessments
Completing
assessments
Completing
assessments
Completing
assessments
Completing
assessments
Completing
assessments
Comp
assess
10.00am
11.00am
Family time Family time Family time Family time Family time Family time Family
11.00am
12.00p
m
Family time Family time Family time Family time Family time Family time Family
12.00p
m
1.00pm
Different
work
commitment
s
Different
work
commitment
s
Different
work
commitment
s
Different
work
commitment
s
Different
work
commitments
Different
work
commitmen
ts
Differ
work
comm
1.00pm
2.00pm
Different
work
commitment
s
Different
work
commitment
s
Different
work
commitment
s
Different
work
commitment
s
Different
work
commitments
Different
work
commitmen
ts
Differ
work
comm
2.00pm
3.00pm
Different
work
commitment
s
Different
work
commitment
s
Different
work
commitment
s
Different
work
commitment
s
Different
work
commitments
Different
work
commitmen
ts
Differ
work
comm
3.00pm
4.00pm
Completing
assessments
Completing
assessments
Completing
assessments
Completing
assessments
Completing
assessments
Completing
assessments
Comp
assess
4.00pm
5.00pm
Socialisation Socialisation Socialisation Socialisation Socialisation Socialisatio
n
Social
5.00pm
6.00pm
Socialisation Socialisation Socialisation Socialisation Socialisation Socialisatio
n
Social
6.00pm
7.00pm
Socialisation Socialisation Socialisation Socialisation Socialisation Socialisatio
n
Social
7.00pm
8.00pm
Focusing
over
Focusing
over
Focusing
over
Focusing
over
Focusing over
personality
Focusing
over
Focusi
over
21

personality
development
activities
personality
development
activities
personality
development
activities
personality
development
activities
development
activities
personality
developmen
t activities
person
develo
activit
8.00pm
9.00pm
Focusing
over
personality
development
activities
Focusing
over
personality
development
activities
Focusing
over
personality
development
activities
Focusing
over
personality
development
activities
Focusing over
personality
development
activities
Focusing
over
personality
developmen
t activities
Focusi
over
person
develo
activit
Task 2
b) Analyse your Wheel of Life
Considering the wheel of life, it can be said that I am not pretty much skilful and the work based
life balance is also not effective enoughas it is pretty much required for me to focus on savings
and also show my fitness as well in order to live a really very happy and healthy life.Including
this, I have also analysed that at the time of balancing the whole personal and professional life I
have stressed out which impacted negatively on my relationships with my family and my
colleagues as well and the work station. Based on the information, which has been presented in
the wheel of life, it has been analysed that it will be required for me to take into consideration of
different range of skills and also it will be necessary that I have to improve them in order
toperform well at work station and also so to deal with every single situation in rightful manner
so that work based life can easily be improvised.
Considering the seven principles ofpersonal effectiveness, I have considered the two major
principles that can help me out in improvising my overall performance level and also the work
based life as well. In present context, the Primal principle that I have to consider is that it will be
required for me to take responsibilities successfully as then only I may become able to allow
favourable outcomes for my own and perform well at work station. Away with this, the second
principlethat I will be considering is I have to prepare a system that I can trust in order to
perform daily tasks and also to reduce the risks of reaching to a situation where outcome can be
negative for me.
Task 3
Assessor Report-Communication And Interaction with others
22

Instructions Yes Improvement
requirements
Date Assessor Comments
Use active
listening and
questioning to
seek and receive
feedback
There are some
improvements needed for
which different seminars
can be attended. Along
with this by using different
tools for giving feedback
help in providing feedback
effectively.
3-4
week
s
Need some improvements
so that listening can be
enhanced which help in
giving feedback in an
effective and appropriate
manner.
Sought specific
feedback on the
demonstrated
skill/knowledge or
behavior
Some area are very well
skilled but need some
improvements in
knowledge and behaviors
4-6
week
s
Team working can be best
method for improving
knowledge, skills and
behaviors as they are not so
effective at current
Sought a
minimum of one
area of
improvement
Networking skill is
required to be improved
6-8
week
s
This is one of the weakest
area which needs to be
improved by attending
various lectures,
conference meetings,
interactive sessions and
many more.
Listened actively
through the
discussion to
ensure
understanding
Listening skills are
required to be improved so
that discussion about a
topic can effectively be
listened and understood
3-5
week
s
At present this is the skills
is not so effective and
requires some
improvements so that all
the discussion will listened
and conclude in a better
manner
Communication Communication and 6-8 By adopting different
23

effective with
team members
using a range of
applications to
suit their needs
interaction among the team
members needs some
improvements
week
s
communication tools and
techniques as well as with
the help of improved
capability interactions
among individuals will be
enhanced and produce
favorable results.
b) Improve the skill/knowledge or behavior received from feedback on a four-week period. Ask
for feedback from the same people you interviewed and write down their feedback.
It is very necessary for a person to take feedback on a regular basis from their head so that
they can identify their current position and find the gap between present and future requirements.
As per the above discussion, it is said that after taking feedback on an four week period it has
been analysed that there are various types of improvements identified (Apriliyanti, 2020). At first
before the four week period according to the competency scale, it has been analysed that I was
on number 3 and after four weeks when I am getting feedback from the person whom I gave
interview they give me 4 out of 5. At first I have not so effective skills related to networking.
Some of This says that the overall skills has been improved by taking various seminars and
conferences which leads towards the enhancement of various sort of skills, behavior, knowledge
and attitude. For learning and enhancing skills it has been identified that there are various types
of activities, seminars, conferences are there which assist in learning and improving skills,
knowledge as well as behavior (Ricci, BenisScheier-Dolberg and Perkins, 2020). Furthermore,
feedback is given by the interviewer as they analysed that some of my skills are improved and
my learning and knowledge related to some areas has been improved. After taking feedback
from four week period it has been examined that my some areas are improved with the help of
activities, task and different functions performed by me. Apart from this, there are some areas
which need some improvements as my learning skill is not effective along with networking
skills. All these skills are guided by the interviewer that they need more improvements for which
various seminars, team working, conference are beneficial (Fenton and Kidd, 2020). These
methods assist me in order to enhance my skills and leads towards the enhancement of my weak
24

areas. As a result all the areas will be improved by implementing all the recommendations and
suggestions given by the higher authorities of the organization.
Task 4
a) There is an event organized by the industry which helps in increasing and improving the
knowledge, skill and behavior of an individual. It is a face to face event which can be conducted
by the organizer with the help of webinar or LinkedIn forum. These are the seminars mainly
conducted by industries with the help of which skills, knowledge, learning, attitude and
behaviorof individuals will be improved (Kapoor and Gardner-McCune, 2020). This as a result
leads towards the attainment of organizational goals and objectives in an effective manner.
b) Thereis an event was organized by the whole industry where different small and large size of
organizations takes part so that new and innovative ideas will be generated. The meeting is
mainly conducted to know the present scenario of the industry as well as new opportunities
which can be arise in front of the organizations (Todd, 2020). The meeting was a face to face
event conducted with the help of LinkedIn Forum or with the help of a webinar. When I was
going to attend the meeting or event I was very nervous and excited where I got to meet some
well-known personalities of the industry. By meeting then and taking to them, I got to know and
learn various things which will assist me in both professional as well as personal level. It has
been analysed that such type of events need to be conducted on a time to time basis so that every
individual get to learn various things related to the professional and personal life (Hardy and
Bham, 2020). When I get an opportunity to interact and connect with the people belongs to
different post my communication skill, interaction skills, interpersonal skills, networking skills
help me in a range of manner. I got to learn different sort of personal and professional things
which provides me benefits in my near future. Therefore, as per my opinion it is a sort of event
which needs to be conducted on a regular basis so that the skills, knowledge, behaviour, attitude
as well as learnings of a person can be improved and provide benefits and favourable results in
an effective and appropriate manner (Culpepper and et. al., 2020).
25

AT3 Case Study
Case study 1
Task 1
Activity Urgency/
Importance
Time Delegate
Telephone ringing Highly important 5 minutes Myself
Agenda Highly important Half an hour Me and my team
members
Staff meeting Less important half an hour Myself
Call CEO Highly important 15 minutes Myself
New handyman issues Highly important Half an hour Team members
Bank - Money Highly important 1 hour Finance department
Meeting about
networking functions
Less important Half an hour Me and IT department
Return to work
employee meeting
Highly important 15 minutes Me and team
members working
from home
Paperwork Less important Half an hour Myself
P&P Update Highly important 1 hour Me and HR
department
P&P Creation Highly important 1 hour Me and HR
department
Dinner plans for
wife’s birthday
Highly important 15 minutes Myself
List any activities that
may be dealt with
tomorrow:
 Meeting with
the employee
who is
returning back
26

to the office
after meeting
with an
accident
 Meeting with
the employees.
Task 2
Time Activities
8.30- 9.00 Paperwork
9.00 - 9.30 Call CEO and return to work employee meeting
9.30 – 10:00 P&P Update and P&P Creation
10.00 – 10.30 P&P Update and P&P Creation
10.30 - 11.00 Meeting about networking functions
11.00 - 11.30 Agenda
11.30 - 12.00 New handyman issues
12.00 - 12.30 Telephone ringing and dinner plans for wife's birthday
12.30 - 1.00 Bank – money
1.00 - 1.30 Bank - Money
1.30 - 2.00 Staff meeting
Case Study 2
Task 1
a) In the space provided below, prepare a draft email of what you have discussed with the CEO,
outlining what went wrong and how you will improve your performance for future projects.
To: CEO
Cc:
Bcc:
Subject: Regarding the problems faced while preparing for investment product for the
investment form
Hello,
I am writing this to inform you that, due to busy schedule and because of the employees
27

that are working from home and as it was required for me to consider the different
elements in order to run the branch in a proficient manner, I became unable to present the
data for the investment firm. With the help of Work breakdown structure, these issues will
not take place in near future. All the work will be distributed among staff members equally
so that every single task can get easily performed right on time.
Thank you,
Task 2
a) Explain how would you identify the problems in the warehouse that are affecting the output of
the team?
With the help of work breakdown structure and action plan, all the problems will easily be
identified which has impacted upon proficiency level of pickers and packers (Kapoor and
Gardner-McCune, 2020). Considering the information brought from the work breakdown
structure where if any sort of task got delayed then with the help of action plan all the problems
will be resolved (Aliona, 2020). This will automatically help in completing the quota of everyday
at workplace.
b) Think of two possible reasons why this may have occurred. For each reason you have thought
of, decide how you would handle it in.
Less Motivation level among staff member can be considered as one of the reason which
impacted negatively on performance level of staff members (Nite and Bicer, 2020). On the other
side, conflict among staff members along with the working culture can also be the reason which
affected proficiency level of employees. All this can easily be resolved with the help of an
effective compensation plan and delivering equal opportunities to the staff members based on
their designations (Arnaert and et. al., 2020).
Task 3
a) What do you do?
Based on the case scenario, which has been given I will be e appointing one of the staff member
that belongs to back of the house staff at the coffee machine.
b) What impact could this have on your business?
28

This situation where I have appointed an individual that belongs to back of the house staff at the
coffee machine will slightly impact on the business like delay in the process of delivering write
coffee to the correct person (Maiden, 2020). Also, it can also be said that slowly when the
individual get train with the coffee machine the whole business will reach back on its track.
29

References
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Aliona, P., 2020. Managerial decision as a factor of professional development of teaching
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Apriliyanti, D.L., 2020. Enhancing Teachers’ Competencies through Professional Development
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