Intercultural Communication in Business Organizations

Running Head: MANAGEMENT
0
Business Communication
5/16/2019

MANAGEMENT
1
Contents
Introduction...................................................................................................................2
Three levels of culture (Edgar Schein).........................................................................2
Relationship between language and culture................................................................3
Intercultural communication..........................................................................................3
Cultural differences and diversity in workplace............................................................3
Conclusion....................................................................................................................4
References...................................................................................................................6

MANAGEMENT
2
Introduction
The report brings about the discussion on the concept of intercultural
communication, and the aspects of language and culture in context to business
organisations. Communication is significant in any organisation, to the managers to
perform the basic functions of management i.e. planning, organising, leading,
directing, and controlling. Therefore, the discussion will determine the meaning of
communication, and barriers to intercultural communication. In addition, the
relationship between language and culture will be described in the report in context
to workplace affecting the organisational communication (Shore, Cleveland and
Sanchez, 2018). In the later part, the discussion will determine the understanding of
the cultural differences and role of diversity in modern organisations.
Three levels of culture (Edgar Schein)
Culture is defined as a pattern of shared basic assumptions, beliefs, values, and the
ways of interaction, which contribute to the unique social and psychological
environment of an organisation. These underlying values or assumptions have a
strong influence on the individuals working in the organisation. Organisational culture
is important to the growth and success of the organisation, and determines the
health of their employees and long-term sustainability. Now, the report will mention
three levels of organisational culture prevalent in the management of businesses
(Tsui and Tollefson, 2017).
The three levels of organisational culture include artefacts, espoused values, and
basic underlying assumptions. Artefacts determine the visible structure of the
organisation, and mark the surface of the organisation. It consists of logos,
architecture, and business processes.
Espoused values refer to the standards, values, and code of conduct and include the
strategies, philosophies, and objectives of the organisation.