Managing Quality and Business Improvement

Running head: MANAGEMENT
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Managing Quality and Business Improvement
Student’s Name
Institutional Affiliation
Professor’s Name
Date

MANAGEMENT
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Managing Quality and Business Improvement
Part A
Question 1
Evaluation of concept
Evaluation of concept in the management of quality and improvement of businesses is the
measure of effectiveness and efficiency in assessment processes in all the aspects of companies
such as the financial records, human resource management and practices that lead to customer
satisfaction among other methods (Posavac, 2015). However, effectiveness refers to the quality
of the results (consistency) associated with completion of the duties and tasks by both the
managers and the employees whereas efficiency is the time taken for a task be completed.
Performance management cycle
It depicts the phases involved in business management processes, which include
planning, monitoring, reviewing, and rewarding of the workers’ performance (Shields et al.,
2015). The processes are centered on setting the goals of employees that are inclined to the
strategic objectives of the business. Moreover, the cycle entails continual communication
between the managers/ supervisors and the workers throughout the financial year in the efforts to
enhance the organization’s vision, mission, objectives, and goals. The cycle can be represented
in the diagram as shown below.

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Figure 1: Performance management cycle
Importance of performance improvement
Performance improvement of the workers is crucial as a way of encouraging the
employees to work at their optimal level of performance as acknowledged by Seleem, Attia, and
El-Assal (2016). Increasing the output of individual employees would lead to a cumulative
increase in the production level of the business organization thus maximizing the returns as well
as customer satisfaction.
Evaluation of performance improvement model
The ATD human model is essential in performance improvement of the employees as it
provides an analysis of the key performance, influence analysis, solution selection, Gap analysis,
solution planning, and evaluation of the individual results of the employees and the firm at large
as illustrated below (Abaci and Pershing, 2017). Another model of improvement is the Total

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Quality Management model that helps the managers to focus of the overall performance of the
employees concerning customer satisfaction.
Figure 2: The ATD human performance improvement model
Question 2
The BPI concept
The Business Process Improvement, on the other hand, is the technique designed to guide
organizations to re-shape or re-design the existing operations to achieve significant
improvements in their production line thus generating customer-oriented results in their
operational efficiency (Ciancio, 2018).