Effect of Employee Empowerment in Bupa Healthcare, New Zealand

Running head: MANAGEMENT
Examining the Effect of Employee Empowerment in Bupa Healthcare, New Zealand
Name of the Student:
Name of the University:
Author Note:

1MANAGEMENT
Abstract:
The aim of the research study lay in examining the impact of the employee empowerment in the
Healthcare organization of New Zealand. Employee empowerment has been the key of employee
satisfaction especially in the healthcare sector. The purpose of the research has been in analyzing
the impact of the basic components of the employee empowerment on the healthcare sector. The
report put across a literature review. The research undertakes a descriptive research design and a
quantitative method of data collection as they are believed to yield accurate results. As far as the
sample design is concerned, the research involves a large population and thereby opts for simple
random sampling. The findings are then put across to the management for undertaking strategies
that leads to employee empowerment.

2MANAGEMENT
Table of Contents
1. Introduction:................................................................................................................................3
2. Literature Review:.......................................................................................................................4
2.1 Employee Empowerment.......................................................................................................4
2.2 Necessity of Employee Empowerment in Healthcare Organization......................................6
2.3 Benefits of Empowered Employee in Healthcare Organizations...........................................7
Research Question I: Does the managers contribute towards employee empowerment?............8
Research Question II: Do the employees acknowledge rewards as a means of empowerment?
....................................................................................................................................................10
3. Methodology..............................................................................................................................11
3.1 Research Design...................................................................................................................11
3.2 Data Collection Method.......................................................................................................12
3.3 Sample Design.....................................................................................................................13
3.4 Data Analysis.......................................................................................................................13
Conclusion:....................................................................................................................................15
References:....................................................................................................................................15

3MANAGEMENT
1. Introduction:
Bupa The Garden Retirement Village and Care Home are rest home providing hospital
care facility and is situated in Rotorua (bupa.co.nz, 2019). It provides a friendly environment to
give a homely feeling to the residents. It also believes that understanding specific likes, dislikes
and preferences would enable the rest home in providing individualized care facilities that best
suits family needs. It has sixty independent villas with attractive landscaping and features like
open living rooms, quality fittings and en suite bathrooms (eldernet.co.nz, 2019). The residents
are also facilitated with additional services like meals, laundry and housekeeping. There is a
constant security patrol and facilities of 24 hours emergency calling system. Bupa The Garden
Retirement Village and Care Home also has dedicated hospital and wellness controlled by
registered nurse.
The purpose of Bupa Healthcare lay in helping people to stay longer and live a happier
and healthier life. It also look forward to maintaining excellence through frequent benchmarking
of the service provided both across locations and staffs. In New Zealand this is done through
providing retirement villages and care homes. Nevertheless, the management had a strategic
framework that comprised of three pillars customer, people and performance
(villageguide.co.nz , 2019). However the company has recently been in the News with horror
stories like malnourishment, neglect, growing maggots in wounds, mismanagement of
medication, sex abuse incidents and assaults. A reason for this could have been employee de-
motivation absenteeism, lack of willingness work
Being a global service provider, the healthcare organization relies on the employees and
the partners for delivering a sustainable and strong performance across the world. Therefore,