Management and Administration of Project and Operations

MANAGEMENT AND
ADMINISTRATION OF
PROJECT AND
OPERATIONS

TABLE OF CONTENTS
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Key project management failing in the in Heathrow Terminal five project and how these
failing can be mitigated...............................................................................................................3
Key operational failing in the Heathrow Terminal and these failing can be reduced and solved
.....................................................................................................................................................5
Risk assessment plan...................................................................................................................5
Use of quality framework and associated tool can be utilised to improve the quality................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Management and administration of different projects and operation of the company is
very necessary and crucial for success of company (Loftus-Otway and et.al., 2019). This is
majorly because of the reason that if the operation of company will not be effectively managed
then the company might face losses. Hence, for this it is necessary for the company to make sure
that the operation of the company are managed in proper and timely manner. Hence, for the
study of current study the project of Heathrow Terminal 5 is being selected. This is the most
advance airport in terms of technology in the whole world which was opened in 2008.
This is a terminal which is used as one of the three global hubs IAG and is served by
British Airways and Iberia. The current report will outline the major project failing in the
Heathrow terminal along with the ways of mitigation. Further it will also highlight the
operational failing and the ways it can be reduced. After the discussion will work on the risk
assessment at time of making of the terminal. In the end the ways of improving quality of
services being provided by the terminal will be demonstrated.
MAIN BODY
Key project management failing in the in Heathrow Terminal five project and how these failing
can be mitigated
The project management is very important because of the fact that if the project will not
be managed in viable manner then the project may not be successful. Thus, for this it is very
necessary for the project leader to make sure that all the necessary things and decision are being
taken by the leader in proper and sensible manner. Thus, for the success of the project the most
important and crucial thing is the proper management of the whole project and to make sure that
all the activities of the project are conducted in proper and coordinated manner. The major issues
at the time of project management failing for the Heathrow Terminal five project are discussed in
the following points connected below-
The first and foremost project management failure issue was that the staffs of the terminal
were not well trained and educated (Chirumalla, 2018). Thus, this resulted in many problems and
failure for the terminal as the staffs was not able to handle the consumer and passenger coming
to the terminal. Thus, this was the major issue which was faced by the Heathrow terminal project
and this also resulted in the failure and problems for the terminal. The major issue being faced by