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Management and Leadership for Services Industries (Doc)

   

Added on  2021-06-05

18 Pages4394 Words266 Views
Management and Leadership for ServicesIndustriesStudent Name: SaidaStudent ID:1

ContentsIntroduction.................................................................................................................................................3LO 1............................................................................................................................................................4Different classical management theories and their application to Contiki...............................................4The role of leader and different leadership styles in Contiki....................................................................5Review the management and leadership styles in Contiki.......................................................................8LO 2............................................................................................................................................................9Internal and external factors that influence management styles and structures of Contiki.......................9LO 3..........................................................................................................................................................12Current management and leadership ‘hard’ and soft’ skills of Contiki..................................................12Future management and leadership skills required for Contiki..............................................................13LO 4..........................................................................................................................................................15Comparison and contrast between Contiki and Barclay’s PLC..............................................................15Conclusion.................................................................................................................................................16Bibliography..............................................................................................................................................172

Introduction Management is the process of getting people together to achieve the desired goal by using resourcesefficiently and effectively. The process includes planning, organizing, directing, coordinating, andcontrolling by which organisation reaches its destination. Here the managers or leaders play a key role inmaintaining correlation among all the resources of the organisation. They try to keep a better relationshipwith their subordinates through democratic or other leadership styles. They are regularly influenced bysome internal or external factors for using resources effectively. They also need some skills to continuetheir performance. Acting as a manager of Contiki, a brief discussion of the classical theory ofmanagement, different leadership style, factors influencing the management structure, soft skills, and hardskills of managers are described in this assignment. Here, Contiki is a UK based tour companysubordinated by The Travel Corporation. 3

LO 1Different classical management theories and their application to ContikiThe industrial revolutions lasted from 1750 to 1850 and were mostly confined to Britain. During theindustrial revolution, the classical theory of management was introduced to enhance productivity withindifferent factories and businesses. This type of management theory still may provide benefits for someorganisations. Here are the three major classical management theory:Figure 1: Classical Theory of Management; Source: (Hill, 2014)Scientific Management TheoryIntroduced by Frederick Winslow Taylor, this theory focus on employee’s productivity and the efficiencyof production. He introduced a scientific guideline that helped to train and manage employeesscientifically. The main thing is that this theory state to look at each task scientifically and to divide thetask between managers and subordinates (Kelle, 2010). Bureaucracy TheoryBureaucracy theory, created by Max Weber, states that an organisation must have well-defined rules andregulations, a certain hierarchical structure, line of authority by which it governs, labour specialization,and so on. But in most cases, the rules and regulations are inflexible and rigid and lead to unnecessarydelays at the time of making a decision (Beach and Lipshitz, 2017). Henri Fayol’s TheoryHenri Fayol, leader of classical management theory, focused on how to improve management efficiencyrather than each employee’s efficiency. Fayol introduced six functions of management which are essentialfor improving the productivity of the organization (Beach and Lipshitz, 2017).4Scientific TheoryBureaucracy TheoryHenri Fayol’s Theory

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