Leadership and Management for Service Industries PDF
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Added on 2020-10-22
Leadership and Management for Service Industries PDF
Added on 2020-10-22
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Leadership and Managementfor Service Industries
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P1 Different classical management theories...............................................................................3P2 Role of the leader and different leadership styles..................................................................6P3 Management and leadership styles........................................................................................7TASK 2............................................................................................................................................8P4 Internal and external factors that influence management styles and structures.....................8TASK 3..........................................................................................................................................10P5 Current management and leadership ‘hard’ and ‘soft’ skills...............................................10P6 Future management and leadership skills required by the service sector............................11TASK 4..........................................................................................................................................13P7 Compare and contrast different service industry organisations’ change managementsystems and leadership in implementing change......................................................................13CONCLUSION..............................................................................................................................14REFERENCES..............................................................................................................................15
INTRODUCTIONLeadership is referred as ability of group or people for influencing and guiding followersof their organisation. This involves in making effective decisions, creating clear vision,establishment of goals and objectives for business. Management is crucial for all types ofbusiness to run their activities and operations successfully (Bon and Mustafa, 2013). It is the wayof getting things done through others in order to achieve goal and objectives of business. Bothleadership and management are considered as important for better running of business and theiroperations. One manages work and other guide and lead their subordinates for betterperformance. The present report is based on two service organisation. The first company isThomas Cook which was founded in 1841 at United Kingdom. This is global travel organisationwhich provided services of travel agencies and products such as package holidays, hotels,resorts, cruise. Another company is TUI Group which was founded in 1923 at Germany. It isconsidered as travel, leisure and tourism industry in world and owns hotels, cruise, retail stores,travel agencies. This assignment highlights leadership styles and management theories alongwith factors which can influence various style and structure of management. This also coverscurrent and future management and leadership skills required in service sector. TASK 1P1 Different classical management theoriesClassical theory is defined as the traditional theory. This classical theory gives morefocus on the organisation rather than the working employees. In classical theory organisation isconsidered as the machine and the employee considered as the different part of that machine.Under classical theory of management, Henry Fayol's principle of management and F.W Taylor'sprinciple of scientific management are discussed below:Henry Fayol's 14 principle of managementDivision of work- As per this principle ,work should be divided among employees onthe basis of their specialization. In Thomas Cook manager divides the work on the basis ofspecialization,skill and characteristics of the employee. When the work is assigned according tospecialization it will be effective in creating more focus of the employee on the task which isassign to them (Campbell and et. al., 2016).
Authority and responsibility- As per this principle, manager of Thomas Cook has theauthority to give order to employees and as well as take the responsibility of it. “Authoritycomes with the responsibility”Discipline- Discipline is defined as the behaviour, respect shown by the employeetoward customer. In Thomas Cook it is very important for manager to maintain discipline in theorganisation and employee must be well disciplined.Unity of command- Manager of Thomas Cook is maintain the good command on unity.In this context, Working employee receive order only from the one person at a time. Whenemployee receive order from more then one supervisor than its create conflict that whose orderto be followed (Chen, Chen and Li, 2013). Unity of direction- As per the principle, unity of direction is about directing employeethat all the different kind of task must be directed toward the objective of the organisation.Manager of Thomas Cook direct their employee towards the common objective of theorganisation.Subordinate of individual to genial interest- Employee of Thomas Cook is not take thepriority over the interest of the organisation as a whole. It is important that the interest ofemployee or organisation should be same otherwise its create conflict in the organisation.Remuneration of personnel- As per this principle , manager of Thomas Cook should befair enough in term of providing payment to employees and employer. If the payment is not fairit will lead to dissatisfaction in the mind of employer and employee.Centralization- This term of “centralization” is not use by the Fayol. This principle isdefined that authority should be dispersed in the organisation. It is important for the Manager ofThomas Cook to maintain the good balance between the centralization and decentralization.Scalar chain- As per this principle, Thomas Cook is maintain the proper hierarchywhich is effective in maintain proper flow of authority and communication. Thomas Cook applyproper scaler chain and t is effective in removing the error communication and lead to thesuccess of organisation (Donate and de Pablo, 2015).Order- As per the principle, Manager of Thomas Cook hire the right person at theright place. In Thomas Cook there is an order for thing and also for the people in theorganisation.
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