Key Approaches for Manager and Leader of Navigant Consultant Firm

The provided document is about the key approaches that must be adopted by a manager and leader of Navigant Consultant firm in order to improve the efficiency level of the organization in more effective manner. The importance of operation management is also explained, which can help the firm achieve their business goals and objectives in a more efficient form.

MANAGEMENT
AND
OPERATION

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P.1. Define and compare the different roles and characteristics of a leader and manager..........1
TASK 2............................................................................................................................................2
P.2. Example of the role of leader and the function of manager adopt in different situational
context.........................................................................................................................................2
P.3. Different theories and models of approach, including situational leadership, system
leadership and contingency.........................................................................................................4
TASK 3............................................................................................................................................5
P.4. Explain the key approaches to operation management and the role that leaders and
managers play..............................................................................................................................5
P.5. The importance and value of operation management in accomplishing business objectives
.....................................................................................................................................................7
TASK 4............................................................................................................................................8
P.6. The factor in the business environment that impact upon operational management and
decision-making by leaders and managers..................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
In this documentation, we will discuss about the importance of operational management
in Navigant Consultant organisation in order to accomplishment of their desired goals and
objective within the firm more effectively. Furthermore, there are functions of a manager which
must be applied in different situation in the organisation so that a leader and manager of the firm
can effectively resolve them within the firm in more efficient manner. Moreover, we will discuss
about to the key approaches of operational management and the role of a leader and manager
which play in the organisation in order to accomplishment of their desired goals and objectives
in effective rate. Ultimately, we will discuss about some factors within the business environment
that impact on the decision-making process of leader and manager of Navigant Consultant firm.
TASK 1
P.1. Define and compare the different roles and characteristics of a leader and manager Leader: Leader is an individual person in the organisation and in a team which hold
leadership and furnish guidelines in order to accomplishing organisational goals and
objectives in efficient manner (Wu, 2012). A leader of a company usually holds their
team and motivate them in terms of achieving given task at the workplace effectively. Manager: Manager of an organisation is responsible for taking major decision about
whole organisation in order to effective management and administration within the firm
so that each of department in the organisation will work effectively. Manager makes their
decision regarding controlling risk in the organisation.
M.1. Analyse difference between the role of a leader and function of a manager
Leader creates a vision and manager create a goal: Leader make their major focus on
creating appropriate vision for the organisation and make effort in order to accomplishment of
predetermined goals and objectives of the firm in more effective manner. Leader set the vision of
the organisation and lead their team at the workplace in respect to meet to their organisational
desired goals and objectives. Navigant Consultant firm is a specialised in furnishing professional
business services in London effectively. Manager of the firm set up effective goals in the firm
make effort to achieve them in order to achieve them at predetermined time period.
Leader task risk and manager control risk: A leader of the company is known as risk
taker because of a leader always make effort to do something innovative in the organisation for
firm growth effectively (Loucks and Van Beek, 2017). A leader of Navigant Consultant firm
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always make innovative decision at the workplace so the risk in always being arisen in the
organisation. Manager of the firm always make efficient decision concerning about to control
overall risk in the organisation which occur while completion of task.
Leader build relationship and manager build system and process: Leader of Navigant
Consultant organisation build relationship with their all team members by motivating and
supporting them in order to accomplishing their given task in the firm effectively. Manager of
the business major focus on completion of their desired task at the workplace rather than
building positive relationship with their executives. Situational leadership: Situational leadership is an approach in which leader and
manager of Navigant Consultant enterprise who modify and fluctuate their styles in
which each one of their employee can influence effectively (Li and Jiang, 2011). In this
approach leader need to change their style according to circumstances in the firm and
followers are not needed to accept leadership styles in the firm effectively. The leader of
the organisation change their leadership style in favour of situation to each one needs can
be fulfilled in the company in efficient manner.
 Contingency leadership: Contingency leadership approach define about to emphasising
the powerfulness of leadership is all depended in the matching the styles of leadership in
the right circumstances. Navigant Consultant firm leader need change their style
according to the availability of resources in the organisation and raw material they are
required to change their decision according to them in effective manner.
TASK 2
P.2. Example of the role of leader and the function of manager adopt in different situational
context
There is most common factor for each organisation is that, situations are changing rapidly
in the firm because of various activities being done at the workplace. Sometimes these situations
may be in favour of the organisation and may be not in favour towards the firm. Manager and
leader of Navigant Consultant organisation must ensure that how to control some critical
situation at the workplace so that operational activities properly being done in the business
effectively (Zhang and Chen, 2014). These are some situations in which manager and leader can
adopt such approach to resolve crucial issues of the firm in effective manner.
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 Conflict situation: Occurrence of conflict situation is a common factor, in Navigant
Consultant organisation, various times, it has been seen that there is conflict occurred
between top management and employees regarding to various situations. A leader of the
company need to effective identify each conflict situation at the workplace and conflict
can be concerned about its business situational conflict and personal matters as well. A
leader of the company can resolve conflict between management and employees and
employees to employees negotiating them at the workplace (Pinkerton, ed., 2011). Many
of times I have seen that leader of Navigant Consultant organisation use negotiating
approach in which both the parties make discussion on their own views on the point and
according to them leader make effort to compromise them by consulting various aspect of
situation and motivate them to more focus on accomplishment of their desired goals and
objectives efficiently.
M.2.Strength and weakness: Strength of this approach is that positive environment can be
adopted effectively and weakness of this approach is that employee feel lack of their importances
within the firm. Employee turnover: Various tome it has been seen that employee turnover faced by
many organisations in the business and this can be common thing for the organisation as
well. It occurs in the business because of lack understanding of employees, lack of
motivation level of workers, lower level of incentives and pay scales in the firm so that
employees of the organisation wants to get rid from it. In Navigant Consultant firm,
employees turnover situation occurred and that time leader of the organisation can make
decision to overcome from this crucial situation in the business in more effective manner.
Manager of the organisation think in this particular situation about their task must be
completed by their employees before they leave the firm and it does not create matter for
a manager where their employee leave the job or not (Shaheen, InterDigital Technology
Corp, 2014). Apart from this, leader of Navigant Consultant organisation thinks that they
must need to motivate their employee and negotiate them to change their decision to
leaving the jobs. Leader will consult them and make them to more focus on
organisational vision and mission and their importance in the organisation in order to
accomplishment of their goals and objectives in more effective way.
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M.2.Strength and weakness: Leadership plays a leading role in context of better addressing each
issues at the workplace. Strength of this approach is that employee can focus more on their task
with effective leadership style and weakness of this approach is that employee gets demotivate
by organisational activities.
P.3. Different theories and models of approach, including situational leadership, system
leadership and contingency
System approach: System approach define about the assumptions that some things
interlinked at the workplace. A company's system approach has a structure which describe that
which part of the organisation is internal and external this can be identified by system approach
process effectively. Leader of Navigant Consultant organisation need to control the situation
within the issues occurs and motivate their employees in order to accomplishment of their
desired goals and objectives within the firm in effective manner (Neck and Manz, 2010.). Firm's
leader need to implementation of some strategies at the operational level so that their quality of
professional business services and financial services can be improved.
Contingency approach: Contingency leadership approach define about to the process by
which a leader can find out the best way to between leaders and situation by which organisation
can operate more effectively. The powerfulness of contingency approach is that leader of the
organisation can contingent according to requirement arise by the circumstances at the
workplace. In this approach, leadership style could be in two condition either motivate their
employees to achieving task in the firm effectively or maker positive relationship with their
employees to motivate them towards achieve their given task at the workplace in respect to
accomplishment of organisational desired goals and objective efficiently. Relationship leader can
develop some of their effective close relations with their team members in the firm so that each
of them will fell more motivated at the workplace and will be able to focus on the business in
more effective manner.
Situational leadership approach: This is totally flexible approach in which a leader of
the organisation ned to execute their works by assessing the environment and make their decision
towards the organisation in order to achieving their desired task at the workplace. Situational
leadership does not define about following the manner of skills of leader it is flexible situation in
which they can modify their style according to the favourable situation of the business and make
their decision to formulate some changes in the firm in which an organisation and its employees
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needs to develop some of their areas (Strande and Brdjanovic, eds., 2014). In this style a leader
of Navigant Consultant firm can examine internal factor which influence organisation's sales
more efficiently and then they need to make their decision towards some essential changes in the
firm so that each of their strategy can be implemented upon the firm efficiently.
Classical leadership approach: Classical leadership approach define about to a manager
and leader of Navigant Consultant organisation make some effective policies in order to improve
organisational performance effectively and also increase in the profitability in the firm. In this
leadership approach top administration of the business and chief executives are also responsible
for accomplishment of organisational desired goals and objectives in more effective manner.
According to the classical leadership approach the organisation can distribute their
responsibilities between top administration and its sub ordinates in order to fulfilment of their
desired obligation in the industry in more effective form.
TASK 3
P.4. Explain the key approaches to operation management and the role that leaders and managers
play Designing: Designing is the key approaches of operation management in which a product
of an organisation is developed more effectively. Manager and leader of Navigant
Consultant organisation require to have proper designing of their financial services and
professional business services so that their customer will attract more towards the
business product and services. Manager and leader of the firm need to ensure that
appropriate designing and formation of their product must be done by them in order to
furnishing their effective services. Planning: Manager and leader of Navigant Consultant business need to formulate proper
planning of furnishing their existing financial product and professional business services
in London in efficient form (Hatziargyriou, ed., 2014). Planning is most necessary part
for each business in order to run their operational activities within the business in more
effective manner. Manager make plan about to the process in which Navigant Consultant
organisation's executive and sub-ordinates must follow to execution of their desired
targets within the firm in sufficient way. Managing: Managing is also an important part for each organisation by which the
company can improve their operational performance at the workplace. Manager of
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Navigant Consultant enterprise need to play an important role in order to ensure their all
operational activities run more effectively. They manage all the work of the business by
utilising managerial approach to manager each department works and their exercises
efficiently. With the help of effective management of operational activities, they can
improve the performance of the organisation within the firm in more effective manner.
They also furnish training activities at the workplace so that their each employee will
become more efficient in order to execution of their task within the firm in more effective
manner.
 Coordination: Coordinating approach define about to the process in which a manager
and leader of Navigant Consultant organisation make effort to coordinate their employees
to top management and furnish appropriate resources to them in terms of fair enough
completion of their task within the firm in more effective manner (White, 2016). They
play various activities at the workplace in which they make communication between
management activities to their executives and furnish all information by which they can
execute their exercises within the firm in more effective manner. Coordination describe
about to help of each employees to each other so that they can complete their task in the
firm in more effective manner.
M.3. Leader and manager can improve efficiency of operational management to meet
business objectives: Policy formulation: Manager and leader of Navigant Consultant firm formulate some
essential policy towards appropriate management of their operational activities within the
firm. Proper policy can help the business executives in order to relevant improvement in
their operational activities at the workplace (Nakayama and Bucks, eds., 2012).
Moreover, there are several departments which operates in the business on daily basis
frequently so that the firm need to formulate effective policy towards its effective
management so that organisational goals and objective can be achieved in more efficient
manner. Total quality management: Total quality management is an approach in which manager
and leader play an important role in order to improvement in the quality of product and
services of the business. In terms of Navigant Consultant organisation, its leader and
manager make sure that each product and Navigant Consultant manager need to ensure
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that their each operational activities and financial service provision activities is done
properly in the business and they need to make effort in order to improvement in their
business professional services so that their existing customer will more attract toward the
product and services of the business effectively.
 Just in time: This is totally an inventory control approach in which employees of
Navigant Consultant organisation can increase the quality of productivity in the business
in more efficient manner (Lisi, 2010). With the help of just in time approach, employees
of the firm can raise their efficiency level of productivity and minimise the waste by
receiving products which is mostly needed in the production level. Management of
Navigant Consultant firm need forecast demand accurately and according to them they
require taking action towards professional business service provision of the firm.
P.5. The importance and value of operation management in accomplishing business objectives
 The importance and value of operational management: Operational management is
most essential part of each organisation and in terms of Navigant Consultant business,
there is also need of effective operational management in order to run each business
activity more effectively and also increase the productivity of the firm sufficiently.
Operational management is associated about to the most complex part of each business in
which each activity of operational management is done by planning, controlling, leading,
management of company's each operational activities effectively. Operation management
have tactic to planning for a new product development and also effective operation of
existing product within the company (Kato, NEC Corp, 2014). Operational management
activity at controlling level need to effective control of their financial and professional
business services at the workplace so effective execution of their business activities can
be accomplished. There are several activities is being done in the operational
management of the organisation, effective maintaining the financial activities by the
financial professionals of the business can increase the productivity and profitability of
the business and their financial goals and objective can be achieved efficiently.
Moreover, effective operational management must have proper change management
approach in which the organisational professionals can increase firm's appropriate
changes and some of innovative changes in the business which can lead the
organisational values in more effective manner. Marketing is also a most necessary part
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of operation management by which Navigant Consultant firm can promote their business
activities and financial services sufficiently and it is more than advertising of their
product and services in the market. Operation management of Navigant Consultant
business also ensure their product's customer service provision is being done
appropriately and according to the effective customer services within the organisation,
they can increase the sales of the financial and business professional services of the
organisation efficiently, with the help of proper customer services the operation
management department of the business will get more satisfy to their customers in the
firm in more effective manner. The comprehensive assessment of their competitive
companies in the industry can give more advantage towards the firm in efficient manner.
These all activities must be done by Navigant Consultant company's professionals in
order to effectively accomplishment of their desired goals and objective within the firm
effectively.
TASK 4
P.6. The factor in the business environment that impact upon operational management and
decision-making by leaders and managers
M.4.Different factor affect the business environment and wider community: Corporate social responsibilities: CSR is a most necessary thing of each organisation. In
context of Navigant Consultant organisation, the firm require to contribute to sustainable
development of their nearby community within the country. In the corporation social
responsibilities the organisation is needed to furnish health and welfare services to their
local people for their well-beingness in the society in more effectiveness (Jacobs, Chase
and Lummus, 2014). They also need to consider expectation of stakeholders efficiently so
that their values can increase in the firm. The operational department of Navigant
Consultant organisation require considering all their CSR responsibilities in the
communities in more efficiently in order to better development of their business
activities. Each of major decision of operation management of the firm may affect their
nearby community. A leader and manager of Navigant Consultant business is needed to
make their decision according to concerning welfare of the society and also well-
beingness of the society as well.
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 Business ethics: This is a factor which must be considered by operation management
professional of Navigant Consultant firm. Business ethic furnish moral function towards
the business in which their business activities must be behave according to the policy of
ethics in the business (Cruz and Marques, 2011). A leader and manager of Navigant
Consultant organisation need to ensure that what is right for organisation and their
employee and what is wrong for their employees and according to their choice in the firm
make their decision towards the business efficiently. A leader and manager of Navigant
Consultant firm also need to make sure that all the activities is being done at the
workplace ethically right or not and they need to develop some ethical policies in which
each of their employees must follow while accomplishment of their desired goals and
objectives in the firm in more effective manner. That's way business ethics make
influence on decision-making process of a leader and manager of Navigant Consultant
organisation. These activities can improve the quality of operation management of the
business efficiently.
CONCLUSION
From the above analysis, it is concluded that operational management is the most
complex section of each business that must be well managed by leader and manger of the firm.
They make their decision towards improvement in functioning of Navigant Consultant
organisation's operation management. We have given some leadership approach which must be
followed by leader and manager of Navigant Consultant business effectively in order to
accomplishment of their desired goals and improvement in the operation management of the firm
effectively. Moreover, it is also concluded about the key approaches that must be adopted by
manager and leader of Navigant Consultant firm in order to improvement in the efficiency level
of the organisation in more effective manner and we have also explained some importance of
operation management which can help the firm in terms of achieving their business goals and
objectives in more efficient form.
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