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Management and Operation Assignment - Marks and Spencer

   

Added on  2020-12-30

15 Pages5191 Words293 Views
MANAGEMENT ANDOPERATION

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11. Introduction of the company..............................................................................................12. Roles and characteristics of leaders and managers.............................................................13. Different theories and models of approaches.....................................................................34. Roles of the leaders and functions of the managers in different situations........................45. Analysis and evaluation of different approaches and theories...........................................46. Strengths and Weaknesses of Leadership models of approaches and theories..................57. Recommendations for future improvement .......................................................................5TASK 2............................................................................................................................................61. Key approaches to operations management and ...............................................................62. The role that leaders and managers play............................................................................73. Importance and value of key approaches of operations management................................74. Analyse different factors affect the business environment and meet business objectives.85. Factors that impact upon operational management and decision-making..........................86. Evaluation of application and factors that impact on wider business environment...........97. Conclusion and suggestion for future recommendations...................................................9CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................11

INTRODUCTIONManagement and operations are the instrument that helps to run a business smoothly. Italso helps the management to take various decisions and to lead the organisation toward success.Managers are liable to manage the work and keep a record of the operational activities. Thisproject reports are mainly based on Marks and Spencer. This reports consist various topics that are characteristics, roles and functions ofmanagers and leaders, leadership theories, key approaches in operation management and alsofocuses on the importance and values of business management and business environment thatinfluence the decision making power of managers and leaders (Drucker, 2012).TASK 11. Introduction of the companyMarks and Spencer is a company that deals in products and services. Its headquarter is inthe city of Westminster, London. It was established by Sir Michael Marks and Thomas Spencerin 1884. It provides various kind of products and services such as clothing, home décor,furniture, food and wine, energy M&S bank and online services. Flat management structure isfollowed within the organisation. In flat organizational structure there are no barriers for theemployees and they do not have to follow a hierarchy of communication. In such type ofstructure the managers and leaders take advice from their workers and involve them in decisionsmaking process so that they may work with full efforts and get highly engaged in their liabilities.2. Roles and characteristics of leaders and managersA leader is a person who is leading a team or a group of people. A leader give commandto the team members and they are liable to follow the leader. Leadership is a skill that helps aleader to lead a team. It also helps the leader to create vision for future, motivate and inspire theteam (Burns, 2014). Manager is responsible to manage the activities an operations of thecompany. Managers follow the management concepts that are planning, organising, directing andcontrolling. Management functions direct managers to set a proper work environment.A manager is the person who is liable to manage the operational as well as functionalactivities of the organisation and to organise and train a support team for every activity.Management is a process of planning, controlling, dealing and executing organisational activitiesto achieve predetermined goals (Hooshmand, Asghari and Sharma, 2014). Leaders are liable to1

lead and motive group of employees. Leaders follow various leadership theory such as great mantheory, trait theory and behavioural theory. According to great man theory a leader is born, he isnot made, and trait theory says that individuals have few qualities that helps them to be asuccessful leader. Behavioural theory divide leaders in to two categories, first who are involvedin the tasks and second who are involved in the people.Comparison of roles and characteristics of leaders and managersBasisLeaderManagerMeaningA leader is a person who leads andmotivate a group of people. A leadershould have sound quality ofcommitments toward mission of theorganisation. Marks and Spencerconsider to develop worldwide leadersby providing them outstanding trainingand opportunities. A manager is responsible to manage theorganisation and a manager should beable to control various departments of thecompany. Marks and Spencer providevarious benefits to the managers tomotivate them to improvise their workquality.RoleSupporter: A leader shouldsupport and cooperate with theteam members of his team.Guide: Leader guide his teamfor every activity. Leaders inMarks and Spencer provideguidance to their subordinatesso that they can perform withtheir full efficiency. Motivator: A leader motivatehis team to work hard it helps toimprove work quality of theemployees.Controller: A manager is liableto take control over the operationof the company. This is the mainrole of Marks and Spencer'smanagers.Analyser: Main responsibility ofa manager to analyse activities ofthe company so that it canfacilitate the work.Negotiator:A managersrepresents the company at majornegotiations (Ahuja, R. K., 2017).CharacteristicsHonesty: Leader in Marks andSpencer are honest with theemployees and this help toDelegation: Managers of Marksand Spencer are delegated withtheir work, it helps them to work2

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