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Report on Management and Operation - Mark & Spencer Ltd

   

Added on  2020-06-03

13 Pages4102 Words29 Views
Management and Operation

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1. Different role and function of leader and manager..........................................................1P2 Role and function of leader and manager in different situation........................................2P3 Explanation about theories and approaches of leadership................................................3TASK 2............................................................................................................................................4P4. Different approaches of operations management ............................................................4P5 Importance and value of operations management ............................................................6P6 Factors of business environment.......................................................................................7CONCLUSION................................................................................................................................8REFERENCES..............................................................................................................................10

INTRODUCTIONManagement is the one who is responsible for the coordination of the activities inbusiness so that organisation can achieve its goals (Hofstetter, Harpaz, 2015). Management hasbecome important part of business. Many companies have accepted management as there part togain excellent outcome and results. Management is not just simple coordinating but has its wingspread far and wide with many branches. This report in particular present deep study about theoperational management and how its accepted by different companies to increase thereproductivity and quality of product. The report is made in context of Mark & Spencer Ltd. whichis one of the biggest multinational retailer company in Britain. The main aim of this enterprise isto increase the quality and productivity of its product while providing the best service to therecustomers while also increasing the profit of company. The report studies that how company'smanager and leader adopt operational management to deal with the dynamic nature of businessenvironment.TASK 1P1. Different role and function of leader and managerLeader or leadership includes a setting a vision or new direction for a group orsubordinates. Leadership is all about knowing your team strength and marking there weaknessesin most effective, efficient and productive way (avidmehr, Ebrahimpour, 2015). Leader isimportant part of organisation who shares his view and make people follow him willingly, andprovide them with information, knowledge etc. (Kim and et.al., 2016). On other hand Manageror management is someone who direct or control the human resource of company according tothe value or principle that have been set by or established by company. The manager work as a coordinator or organiser of different activities, which help inachieving the goals and objectives of company (Ledford, Benson and Lawler 2016). Manager isresponsible for organizations resources, corporate planning, policy making and different activityto achieve the goal of organisation. Manager is the one who works on organisation level. He isnot only responsible for human resource but also to create the strategy and policy which canincrease the productivity of employee. It helps company to achieve their goals. Leader is someone who manages a group and work them to achieve the goals set bymanagement. He is more responsible to come with idea or direction to lead his team. Its main jobis to monitor and assess his team and to look after there constant development. Management1

main aim is to manage the human resource with administration of company so that they candirect this human resource in order to achieve the goal of company. Leaders is responsible forthe need of team, he looks after them and make sure that all there problems are solved and allthere demands are fulfilled. Leader influence his team by motivating them and feeling them withenergy. A good leader has people following them willingly and able to create respect in the mindof his subordinates. In below table a comparison between two are made. ManagerLeader1. Power and responsibility to make decisionwhile overseeing the enterprise.1. Responsible only for their team orsubordinates.2. Create policy or activities to achieve theobjectives of organisation.2. Create visions, and work toward it, toachieve the goals set by management.3. Power to control the resources and influencethem.3. Uses informal power to influence and inspirethe group.4. Responsible for maintaining the employeeand work of organisation4. Responsible for the development ofindividual or team.5 Responsible for promotion, and welfare ofenterprise and providing all the resources toemployee for better productivity.5. Responsible to motivate the group fordevelopment and increase in there productivity.6. Point of focus is on system and structure6. Point of focus is on people or team.P2 Role and function of leader and manager in different situation.The role of manager and leader are quite different from each other, but many people usethis two term as synonym, which is not right (Rowold, 2015). Manager and leader both havedefined role and function in company to lead, which must be followed for effective and efficientworking of company. Leader and manager have different responsibility and act according to thedemand of situation. For e.g. M&S Ltd. currently is going through some problem in whichemployee's turnover has become major problem. In such situation both manager and leader playdifferent role and act accordingly. Manager is responsible to find the main reason behind this problem, like how manyemployees have left company, why they have left the company, what is the reason behind such abig change. Who is responsible for it. Is it company who is responsible for this sudden shift etc.Manager after collecting the required information come the conclusion, and start to find the2

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