Management and Operation: Roles of Leaders and Managers

This document discusses the roles of leaders and managers in management and operation. It covers the key approaches to operations management and the significance of operations and management in motivating employees. The document also explores theories and models of leadership in distinct conditions.

Management and
operation

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT...........................................................................................................................1
TASK 2............................................................................................................................................1
P2. The ways roles of leaders and managerial functions are applied in distinct conditions.......1
P3 Theories and models of approach including situational leadership.......................................2
TASK 3............................................................................................................................................5
P4 Key approaches to operations management and role that leaders and managers play..........5
P5 Significance and quality of operations and management in motivating the employees........6
TASK 4............................................................................................................................................8
P6. Identify the factors within the business environment that impact upon operational
management and decision-making by leaders and managers.....................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Operation management is defined as; it is the management of business practices to
develop the highest level of efficiency possible with in the company. It converting materials and
labour into product and services. It is responsible for enhance the profit for an organisation it
attempts the balance cost to acquire the highest net operating profit of an organisation. It
involves utilization of resources from staff, material equipment and technology. The higher
authority acquires develop and deliver product to customers’ needs and the abilities of the
organisation. It works on reducing the cost and utilize the numerous formula such as economic
order quantifies to determine the large inventory order to process. This report covers the roles
and characteristic of leader and manger, managerial function, strength and weakness and various
approaches in relation Morgan motors which is an English motor car manufacturer company, it
was founded in 1910 by henry Fredrick. This report focuses over identification, analysation and
importance and value of the organization.
TASK 1
Covered in PPT
TASK 2
P2. The ways roles of leaders and managerial functions are applied in distinct conditions.
In addition of business organization, higher authorities are major part of any enterprise,
who supports initial stage to final stage together with make efforts for fulfilling identified
objectives. For the purpose of executing all working in sequences, it is important and essential
for the both to carry with important roles and responsibilities.
Incremental to their roles of leaders: Employee give direction to gathering is define to
a leader. The important role of leader is for challenging and determinative employees to perform
job in ethical manner (Lee, 2018). In case the concern organization leaders play important role
of visionary, strategies, delegate, determinant and facilitator. Leaders also plays crucial role in
specific conditions.
Manager with their activities: A person who manages all business activities,
responsible for handling the situation, good decision maker or to come up with solution. It
controls all types of operations and executional functions. In an particular organisation, different
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mangers works for different departments or outlet but all perform similar act. In case of Morgan
motor company, higher authority is needed to execute various function of planning, organising,
staffing, directing and controlling according to concern situation. At the same time of period,
communication is important function that is executed through all higher authorities.
Functions of higher authority
Product launching: When company has decided to launch new product, higher
authorities perform their act in appropriate manner. Administration of concern organisation is
looking forward to introduce new product in market place. Managers are responsible for pre-
arrangements and they perform their task in significant manner. Higher authority concerned
essential resources. It hired trained and well professional staff because organisation wants to
increase their brand value along with brand image if staff members are talented or brilliant they
can work effectively and efficiently. at the same time leaders’ influences employee to take
initiate and sharing ideas on products and performing strategies which is done by the manager.
Both acts have own quality they are not comparable, manager manages and solve the situation,
leader influence and convince the customer for buying the product and have similar qualities
give motivation to employee because they can do more work for organization and enhance their
skills which is useful for future.
Change management: This administration is responsible for improvement in the
organization and full fill the requirement. It also focuses on concern enterprises. Authorities of
concern organization has decided to change their organization form and cop up with the
difficulties and manage the situation. It will formulate on decided activities and give the
allotment in division. Acquiring new members and give the work according to their capabilities
which is willing to achieve goals and objectives. At the same time leaders handle the situation in
appropriate manner to come with the solution. It also influences to do work which gives the
benefits to the employee.
P3 Theories and models of approach including situational leadership
In present scenario of the company is improvement on a continue basis as per the changes
refer in the business culture. To lead and organise enterprise is an efficient way leaders and
higher authority can utilize different theories and models of leadership in their organisation. In
relation of the concern organization these approaches are discussed below:
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Situational leadership: Leadership, management can choose their style as per the needs
that fits the development level of the followers within the organisation. It involves the
influencing the employees as per the demand of various circumstances (Magon, and et .al.,
2018). It is most appropriate and negotiable leadership style in which improvement are
performed in ethical manner. In this leadership style of Morgan motor company adopted this
style to keep and manages the various situation according. This can be portion into different
aspects in the organisation which is given below:
Telling: It is the lowest level of leadership style, in which employee follow the
instruction it is known as telling. Directing style is characterized through nominal competence
and high commitment which gives accomplish-able feeling of insecurity.
Selling: In this style leaders attempts their ideas to the member by giving task and
explaining them in appropriate manner. It is utilizing with moderate followers and these
followers have quality but are grudging to do job.
Delegating: In this leadership follower are fully confident and leader should entrust the
project or task to the follower. There is a phase which called as skipping which can lead to
frustration on the relation of both leader and follower. They take initiate in planning to creating
positive outcome which can be accomplish. It also involves in strategies and making various
elements to improve it.
Participating: This factor boost leader to take stock of their member which gives several
variables in the organisation and select the leadership style to get fit into circumstances.
Contingency leadership In this leadership style models are depend upon the idea in which
leader take action according to their circumstances. Morgan motor analyse the situation
according to their structure. This thing promote employees for good working, according to the
circumstances organisation able to get high result.
System leadership
In this leadership, it can set the single employees according to their skills and ability that
will helps the organisation to highlight the encouragement of the team and developing the
employee personality in the ethical term (Bochtis, Sorensen and Kateris, 2018). It reflects the
mixture of collaborative leadership, which helps in redistributed the whole network. Team
members are free to present their ideas,views, thoughts in ethical or effective manner. In the
relation of concern organization leaders can develop significant value and position and leads the
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work in excellent way in all departments. Due to this organisation can achieve high market share
and also prolong in the market for longer duration of time. It involves the different models which
is effective for the managers and leaders to maintain the organisation profit and productivity
which is given below in the context of Morgan motor company.
Autocratic style: Manager passes the order to their leaders for acquiring the task and the
leaders can convey this project to their team members which can significantly or effectively.
Taking the style decision which can be taken effectively and quickly at the particular time, it will
be reduce the employee satisfaction with in the company.
Democratic style: In the relation of motor Morgan company, higher authority can highly
focus on following democratic leadership in some conditions, so that targets can be earned with
full employee’s satisfaction. This profitable result can be come out due to this style.
Style leadership strength weakness
Leadership style Strength Weakness
Situational leadership style The strength of this style,
which helps in solving the
difficulties due to this
employee feel more suitable in
process their task.
It also beneficial for concern
organisation because it
provides the concern direction
to the business so that
organisation able to get
excellent result.
It's not about to acquiring the
long term goals.
In this leaders are very difficult
to take the data quickly due to
this decision making is
smitten.
System leadership style In this leadership and the
followers are done their work
with appropriate way.
In this it is given in diverse
range according to the reckon
so that lucidity is showing
In this style the higher
difficulties are that is more
time taking due to this issues
may be arises.
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under completing project.
TASK 3
P4 Key approaches to operations management and role that leaders and managers play
Operation management: It is an aspect that assist the business to get develop and
manage various working standards through which working efficiency and its effectiveness is
developed in effective manner. It is also being an effective prospect within which labour working
and amount of produced goods and services get affected in direct basis. It is a profitable basis as
with this adequate revenue and profit is attained that aid to attain long term sustainability with
adequateness. In concern of Morgan motor company, the management endure to covered raw
material into finished goods and with this wastage and its production get controlled with
effectiveness. In this different approaches are considered by business that is as developed below
as:
Approaches to operation management
Six Sigma: It is an approach that is used by the business to improvise suitable techniques
through which optimised and effective utilisation of resources is implemented and with this
quality production also get increases in better mode. It is used to developed and enhance working
possibilities and with this customer satisfaction is also get processed in systematic manner. In
this business make supportive changes and with this manufacturing suitability’s is arranged on
continuous basis. It assists to reduce and make optimised utilisation and with this adequate
planning and controlling is induced by the management of Morgan motor company. In addition
to this it is required for the business to get maintained suitable quality and with this both leader
as well as manager ensure to advance working efficiency. It assists to attain suitable level of
advancement through which significant ending is resulted with perfection.
D: It stands for defining goals and difficulties of specific objectives within the business.
M: It assist to induce liable changes and with this all the task is accomplished with in
timely frame.
A: It is dependent on task and suitable action that is taken to process project in better
mode.
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I: It is related to improvement which is required to process as while developing better
changes.
C: Controlling induce significant changes and with this working possibilities is increases in
controlled mode.
TQM (Total Quality Management)
It is a technique that is used by an organisation while processing long term sustainability
and growth through which customer satisfaction and its attentiveness is enhanced in progressive
manner. In is also be used to process and manufacturer continuous level of modification and with
this quality management and its control is processed with perfection.
This helps to achieve long-term sustainability across engagement with customers. Mostly in
manufacturing process, further quality management can be accomplished by eliminating waste
and systematically involving quality capital as per customer demands. It allows the company of
importance to maintain more productivity over longer periods of time mostly on business. In this
manager and managers of importance, the corporation plays a major role in creating safety
requirements in order to retain the organization throughout the competitive market environment
for a prolonged period of time. In this chief, the level of dedication that it reflects means that
project is executed at a particular time can indeed be strengthened. To create the process,
managers may use different solutions.
Principle of Lean
The joint team thing can be indicated by this idea of organisational structure by adjusting the
overall efficiency to reduce waste and avoiding paying variations in the supply chain. It would be
very effective in satisfying the customer with the goods and services of the company.
Throughout this Morgan motor company chief, they perform the role of management in that they
can oversee their staff members such that good results can be achieved. Managers handle all the
activities and duties because then project can be performed on schedule.
P5 Significance and quality of operations and management in motivating the employees
The key aspect of the company organization that helps to establish and improve the principles of
the various operations is activity management. The business deals with the manufacture of
automobiles. By growing the waste and optimally utilizing the money, they will create the car
efficiently so that the business can expand to a high degree. Because of these problems, it is
possible to eliminate them in order to improve work productivity. The significance and
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significance of activity organization in improving business goals in the Morgan motor company
relationship is described below:
Quality of the product: Operations managers are responsible for the customer
satisfaction that suit the customer after shipment. It brings excitement in relation to rivals when a
brand is of performance. The value of the product results in its efforts to fulfil or exceed the
requirements of the customer. It ensures that the product complies with quality requirements and
provides opportunity to recognize areas where changes or improvements can be made. It ensures
that goods are built to be durable and light as possible to meet customer level of ethics over
volume, another of the useful roles of such a variable.
Customer satisfaction: it was appropriately ensured by service management combined
with superior product. Consumers are booming organizations and therefore must be handled well
in any possible way. For just about any industrial production, it is essential and it ensures future
business from current customers. OM is necessary for the creation of high-quality goods and
services where customer support is provided. It helps customers to deliver products in a timely
manner and to increase their performance.
Reduced operating costs: Operations management looking forward before cost reduction
measures, while improving efficiency and facilitating regional power reallocation, operational
costs can be reduced.
Productivity: Overall productivity the cumulative performance of an overall production
per unit. Economic growth is an indicator of how effectively a process performs and how
efficiently it utilizes energy in operational management.
Revenue increased: Improved product excellence and customer loyalty in the corporate
entity would give organizations good brand value or credibility. Management of operations
requires the detection and optimization of the mechanism related to manufacturing products and
services. Due towards inefficiency in the nature of the operation, this may result in lowering
expenses.
Collaboration: Operation includes collaborative work at all levels of organization
between several workers. In management process, there are many other business techniques that
involve the arrangement of the production process, revenues, money keeping power, and
efficient use of human capital. Such decisions start by getting multiple departments participation
in the system process to make sure that perhaps the judgment is advantageous to all departments.
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All these are great features of effective operations and management, typically involving
planning, monitoring, supervision, development, supply chain and provision of products. In a
business enterprise, it's indeed important in helping control, monitor and supervise goods and
services and individuals effectively. As it may involve, this could cut through any region and
corporate entity. OM guarantees that there has been adequate health provision with both the right
resources at the right moment throughout the health sector. It also retains support that offers
adequate treatment, such as nurses, physicians, physicians, as well as other health officials.
TASK 4
P6. Identify the factors within the business environment that impact upon operational
management and decision-making by leaders and managers.
Business environment is not obsessed with a particular factor. It includes various factors
and each factor influences the business organisation in its own way. Some of the factors
influence the outcomes of the organisational directly while the influence of some other factors is
only indirect. Factors gives opportunities, threats and challenges to the organization. Even,
environment is multidimensional and very analysable in nature. There are important factors that
influence business environment which impact upon operational management and decision
making through managers and leaders which is given below:
Demographic setting: This setting reflects the amount of sub-factors that are size of the
population, development, age, income status, educational levels, languages, class, religion, etc.
In the world, the influence of this factor on organizational management is more significant and
the population is highly heterogeneous with various languages, sects and beliefs. This
fundamentally causes gaps and rises to many systems of demand and calls for various strategies
to be made. This has an effect on leadership or managers' decision-making because political
loyalty often plays an important role in dividing them into separate categories and these variables
have an impact on decision-making through greater authority.
Economic environment: It involves important factors which are economic system,
economic policies and economic conditions. The impact of this environment on operation
management is much more straight and knowing other factor. These factors or elements of the
economic environment which should be analysed individually along with collectively as a whole.
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Economic System: The scope of business is depending upon mainly in economic system
of a country, which includes the free trade economy or capitalist economy and mixed economy.
Free trade economy means that countries can import and export goods without any tariff or non-
tariff barriers. It enables lower price for customers, enhanced exports, advantages from
economies of scale and a greater choice of goods. Capitalism economic system which private
individuals or business own capital goods. Mixed economy means it combines aspects of both
capitalisms and socialism. It protects the private property and allows a level of economic
freedom in the use of capital but also allows for government to step in economic functions in
order to acquire social objectives. In this whole process managers and leaders are not able to
make decision because it is business environment decisions, terms and condition are made by
governments. So higher authorities consider the norms and regulation of government and
formulated on its organisation.
CONCLUSION
A summarizing conclusion is typically used for giving a clear summary, in which this
report concluded the roles and characteristic among mangers and leaders, what is job role and
specification both of them, the value of operation management in achieving business aims and
objectives which included quality of product, customer satisfaction and reduction of cost which
helps to enhance business. In last factors with in the business environment which impact upon
operation management and decision making by higher authorities. So in this managers and
leaders formulated the norms and condition of government and they will have formulated the
decision as per the budget or business environment.
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REFERENCES
Books and Journals
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management. Production and Operations Management, 27(10), pp.1868-1883.
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Routledge.
Helmold, M., 2020. Lean Management in Operations. In Lean Management and Kaizen (pp. 65-
72). Springer, Cham.
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information systems interface. Production and Operations Management, 27(11),
pp.1893-1905.
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management. Engineering Applications of Artificial Intelligence, 76, pp.1-12.
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Operations Management, 28(2), pp.393-406.
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operations management: Review and research gap identification. European Journal of
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