Importance of Operations Management in Achieving Organizational Objectives - A Case Study of Unilever plc

Management and
Operations

Table of Contents
TASK 1............................................................................................................................................3
P1 Define and compare the different roles and characteristics of a leader and a manager..........3
TASK 2 ..........................................................................................................................................5
P2 Give some examples of how the function of a manager and role of a leader apply in
different situational......................................................................................................................5
P3 Different models and theories of approach, such as situational leadership, systems
leadership and contingency..........................................................................................................6
TASK 3 ...........................................................................................................................................7
P4 Approaches to operations management and the play role of leaders and managers ............7
P5 The value and importance of operations management in attaining objectives of
organisation..................................................................................................................................8
TASK 4............................................................................................................................................9
P6 Factors within the business environment that affect in operational management and
decision-making by managers and leaders..................................................................................9
CONCLUSION..............................................................................................................................10

INTRODUCTION
Operation management is defined as process of converting inputs into output that
increase profit of company (Agrawal, Atasu and Van Wassenhove, 2019). It is the management
of business operations to generate high level of productivity in organisation. This is important as
it direct, control and manage products and services as well as employees in enterprise to improve
the overall growth of company. This report is based on Unilever plc, it is a British multinational
consumer goods company. It is founded in year 1929 and headquarters in London, England.
Company sells products such as pet food, personal care, baby food, mineral bottle water,
pharmaceutical products and beauty products to its customers in market. Unilever products are
available in 190 countries.
This project includes relationship between manager and leader, situations of leader and
manger, related to models and theories along with approaches and importance of operation
management to achieve organisation goals and decision taken by them which affect company's
environment.
TASK 1
P1 Define and compare the different roles and characteristics of a leader and a manager.
Define leader and leadership:
Leader is a guider who motivate employees towards the success of growth. They look
how things will be better and influence them to build better vision in future. Leadership is
defined as guiding the goals of company to team member for accomplishment of goals and
involves employees to participate in decision making. In Unilever plc, leaders focus on inspiring
and create confidence and collaboration among people within organisation to perform their work
successfully.
Define manager and management:
Manager is one who set strategy, organise, inspire and manage their funds. The function
of manger in an organisation is human relation which helps to coordinate with employees by
ascertaining their needs and desire of workers. Management is define as directing and managing
their business activities to plan, executing and controlling the in an organisation for the desired
task. In context to Unilever plc, management helps in achieving business goals and decrease cost
as it improves efficiency with reducing wastage of resources.

Difference between characteristics and roles of managers and a leader.
Basis Leader Manager
Roles Communicator: Leader of
Unilever plc is the person who
communicate their ideas and
objectives to its team member and
call them for seminars to transmit
about the launches of new product
and services.
Decision-maker: It is a person who
take decision which positively
affect their workers, investors or
company and encourage their
employees to participate in decision
making and involves them in
suggesting some ideas.
Strategist: Leader build strategy to
give direction to their team
members about changes in policies
and practices in Unilever plc to
reach their desired goals.
Monitoring: Manager keep vision
on the changes of environment in
organisation as well as customer
taste and preferences in the market
to understand and plan
accordingly.
Entrepreneurial: The role of
manager in Unilever plc is to
innovate and create new ideas and
procedure for development in
organisations product and services
to improve performance of
company.
Liaison role: It is role where
manager interact with outside
subordinates to protect information
and favours. He has to manage all
the activities in organisation.
Characteristics Delegation: Delegating is the
essential for making better
decisions which influence
employees for teamwork.
Understandable: In Unilever plc
leader is the empathetic as it is
understandable about the employee
Time management:
Administrator manage their time
for successfully achieving their
objectives over a period of time
and have time to communicate
with their workers.
Implementing plan: Manager