Management and Operations

ID
Unit Number and Title Unit 2 – Marketing Essentials
Title Leadership and Management Concepts (Part 1)
Leaders and Operations Management (Part 2)
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Table of Content
Assessment Part 1
1. An introduction to the college/ chosen organisation
management structure p
2. Definition and roles of both managers and leaders,
highlighting the differences between management and
leadership p
3. An analysis of the different roles of management and
leadership in application to different organisational
situations, supported by theories and concepts
p
4. An evaluation of the strengths and weaknesses of different
approaches to leadership and management to draw
conclusions that support theories of leadership
p
5. Conclusions on how managers and leaders have made an
impact on the organisation and recommendations for
future improvements p
References p
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1.0 An introduction to the college/ chosen organisation
management structure
Black Pepper Software Ltd. is the IT company in United Kingdom. This is a multinational
company, headquarter in London, UK. The company provides the best IT services in the world. The
goal of the company is to develop world class relationship and provide the innovated solution to the
clients. The vision of the company is to provide best productive services to their clients and
effectively compete with the other organisations in the world.
Black Pepper technologies organisational structure starts with the CEO/head of this
company and on the second level Vice President (IT services) is here to guide and manage the
departments. There are three departments covered and managed by Vice president which are as
follows:
IT technologies
In this department, there is Director of IT technologies (deal projects directly with the
clients) then comes Delivery manager (that handles the project to be deliver on the time) and then IT
Solutions Architect (create architecture flow and provide solutions of the project).
Project management
In this department, there is a IT project manager (they follow the project methodology, and
make sure that the developers and testers are working in the correct manner) and then there is
project team (this team develops the project and test the developed one).
Client CIO
In this department, the chief information officer handles all the information
regarding clients. There is a IT support manager is there along with a support
specialist. A IT consultant is there for consulting any issues regarding software and
gives help desk services to clients so that they have any questions and need any
kind of help so they can easily contact to the desk people.
2.0 Definition and roles of both managers and leaders,
highlighting the differences between management and
leadership
Managers
Manager is a person who manage and control the department which covers under their
position. Effective managers are appointed by head or superior of the company (Milner, Milner and
McCarthy, 2020). Managers establishing guidelines for the people who work under their supervision.
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Roles of Managers
 The main role of manager is to hire new talent for the organisation and select them on the
basis of their skills and abilities which are needed for the vacant position.
 Manager has a responsibility to give training and coaching to those employees who lack in
performing their job and develop their skill and creative thinking towards performing job
(Paul and Eklund ).
 Dealing with issues which comes in performance of employees.
 Gives effective solution to employees of their problems.
 Make strategies to guides staff properly.
 Communicate the goals and objectives of organisation.
 Set a goal for each and every members according to their capabilities and skills.
 Management of expenses and budgets.
Leaders
Leader is a person who has a quality to lead a group of people. Leader motivates their staff
towards performing their work more efficiently and effectively (Phillips and Phillips, 2020). An
effective leader gives a better vision to achieve their goals.
Role of a leader
 The main role of leader is to coach their team members’ to enhance their skills and
capabilities.
 Leader has a quality to influence people to perform their tasks on time without doing any
delays (Guthrie and Jenkins, 2018).
 Leader has to involve each and every team member while taking any decisions regarding
their roles and duties.
 An effective leader has responsibilities towards health and safety of the employee.
Difference between management and leadership.
1. Leadership is broad concept comparing to management.
2. Leadership focuses on establishing directions while management focuses on planning,
organizing, directing, controlling and staffing.
3. In leadership, the leader has a responsibility to lead their team but in management, the
manager has a responsibility to manage the whole organization.
4. Leadership is based on verbal communication but management is based on written
communication.
5. Leadership is proactive process while management is reactive process.
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