Management and operations.

Management and
operations
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Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
P1) Define and compare the different roles and characteristic of a leader and a management3
TASK 2............................................................................................................................................5
P2) Role of leaders and managers in different situational context.........................................5
P3) applying different models and theories of approaches....................................................6
TASK 3............................................................................................................................................7
P4) Approaches to operation management and the role that leaders and mangers play........7
P5) Value and importance of operations management to achieve business objectives..........8
TASK 4............................................................................................................................................9
P6) Business environment factors that have a impact on the operational management and
decision making by the managers and leaders.......................................................................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................11
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INTRODUCTION
Operational management refers to the management that is mainly focused on to the designing
and controlling of the process of manufacturing and redesigning the business operations in the
productions of products and services. As such it is focused on to the delivery process and
ensuring that an organisation successfully turn the inputs into the output in a effective manner
and with the perfection.It is associated with the converting material and workforce into the goods
and services as effective as possible to maximize the productivity as well as profitability in order
to achieve the desired goals of an organisation. In addition to this, here leader and managers play
a major role that support in to the successfully done the all the operations in the organisation as
these are one who direct, guide and motivates the employees to work with their full potential in
order to achieve the objectives and to perform the task effectively(Barnes, D., 2018).
This study is based on the UBER that is an American company that specialise in offering
vehicles for hire, food delivery, package delivery and couriers and also has a partnership with
lime, electric bicycle and motorized scooter rental.And this report include the different roles and
functions of the mangers and leaders, how role of leader and functions of manages are apply in
the different situations, models and theories of leadership. Furthermore it includes role of
leaders and mangers that plays in operation functions and relationship between leadership and
management in a contemporary business environment.
MAIN BODY
TASK 1
P1) Define and compare the different roles and characteristic of a leader and a management
Leader is an individual that has an ability to see that how things can be improved and who
encourages and motivates the people towards the better vision(Bozarth, C.C. and Handfield,
R.B., 2016). Leader is the one that can work towards making their vision into the reality while
putting people first. They are empathetic and have connected with the people in a effective
manner to be successful. While on the other hand mangers are associated with the professional
position in the organisation that are responsible for getting the activities done efficiently through
other people in the organisations. They are engage in setting and achieving the goals with the
execution of basic management functions in the organisation.
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There various roles and responsibilities that are performed by the leaders in respect to
the company through which they set the roper directions and guidelines for the workforce in
order to achieve the desired goals and objectives. UBER use this factor as the positive aspect to
motivate the employees effectively towards the objectives of the firm.
Roles of leader Most important role played by the leaders of UBER is providing guidance, motivation
and directions towards turning vision into reality(Chary, S.N., 2017). That ensures that all
the objectives and targets are going to be achieved on the time and in a effective manner.
 Leaders also pursue the role monitoring and reviewing all the activities in the different
departments to ensure the task are performing as per the underline standards of the
company. This role is conducted by the leaders of UBER to monitored the all the
functioning in a efficiently that make sure the success of the operation.
Characteristics of leaders
 Leaders stand for maintaining the positive environment and ethical standards that tend to
increase the profitability and brand image of the organisation at a market place.
 Leaders are associated with the characteristic of effective communication. as leaders has
to communicate with the variety of ways, from translating information to guiding and
providing direction to the employees. This reflects the effective personality of the UBER
leaders which are stands as idle for the higher performance outcomes of the employees.
Managers are authorised with the professional roles and responsibilities related to managing
activities on daily basis and delegating of authority and duties. In the context to UBER Company
there are some roles and characteristics are discussed below:
Role of mangers:
 Managers in UBER play a very initial role that is panning and also identify the future
threats and opportunities. And undertake the planning into the action with the alignment
of polices and firms guidelines. They also use various planning tools in order to support
the efficiency of the planning process(Choi, T.M., Cheng, T.C.E. and Zhao, X., 2016).
 In context to UBER, proper commanding is also the major role played by the mangers
with the help of chain-of-command. In this worker report to the leader, leader report to
the managers and then manager to the top level executives such a CEO this how a proper
chain is used by the mangers in the proper commanding.
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