Role and Traits of Leader and Manager in Operation Management

This article discusses the role and traits of a leader and manager in operation management. It explains the different approaches of operation management and their impact on firms. The case study focuses on Toyota Plc and how they use operation management to improve their production process.

Management and
Operations

Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Explanation of role and traits of leader and manager.............................................................1
TASK 2............................................................................................................................................3
P2 Explanation of leader’s role and functions of managers........................................................3
P3 Theories of leadership............................................................................................................4
TASK 3............................................................................................................................................5
P4 Explanation of approaches of operation management............................................................5
P5 Explanation of importance of operation of management.......................................................6
TASK 4............................................................................................................................................7
P6 Factors impact on operation management..............................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Operation management defines as the procedure of planning, designing, overprotective
and managing entire team work at workplace in order to get high efficiency level with better
outcomes for firm. On the other hand, this can be said that through using operation management
tools within the firm they can easily make their clear vision and mission to get best results within
the competitive scenario. Another side, it is considered as the best procedure of converting raw
material into finish goods of industries. This report is based on Toyota Plc which is one of the
most excellent Japanese organization and dealing in automobile sector. Along with firm required
to use OM that helps them to bring few improvements for better development of goods.
Moreover, it includes assorted sort and role of manager and leader, both are applicable in
situational context at workplace, underpinning the association stuck between leadership and
management. Lastly, contemporary business environmental impact of operations of firm will get
covered .
TASK 1
P1 Explanation of role and traits of leader and manager
Operation management is the tool used by manager and leaders of organization to get
desired results on time. Thus, manager and leaders always the stage crucial responsibility within
the firm that bring several kind of good point of business in a frequent manner. In relation with
Toyota Plc, there are several sort and roles of a manager and a leader are mentioned below:
Manager: Manager is a personal who is responsible for planning, organising, directing
and controlling resource of business organization in order to attain goals of business. Manager
mainly develops or formed the relevant policies and strategies in direct to make plan to boost
motivational level of employees with the purpose of they can perform their task as per the
objectives. Thus, in regards with Toyota Plc, manager always provide so many level for firm to
manage their every task in a different way (Bahamani, Reddy and Ganesh, 2016).
Leaders: They are of influencing human behaviour to accomplish vision of the business
entities known as leader. They always plays important role for firm in order to motivate every
employees through using their leadership skills along with targeted vision of firm. They make
every employee effective and attractive so that they work in a well manner and achieve desired
goals. Thus, the main purpose of leader in Toyota Plc is to inspire and influence workers so that
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they can carry out well their every task and get marks maximise the productivity and efficiency
of an organization at high level.
Roles and characteristics of manager and leader in regards with Toyota Plc, those are:
Roles:
 Set goals Manager of Toyota Plc plays crucial role by developing better plan and set the
targeted goal of organization so that they can boost both sale and revenue of firm at
marketplace. While leader’s role is to communicate about several roles with their team
members in order to manage overall employment so that they can achieve desired goals
on time.
 Allocation of resources Another role of manager in Toyota is to organize along with
utilise better resource of frim by which they can fulfil organizational goals and objective.
On the other side, Leaders allocate the resource and motivate employees to perform
several tasks in a different manner (Conger, 2015).
 Formulation of policies and strategies: Within the Toyota Plc manager plays role via
formulates so many strategies in order to execute these strategies by the leaders. With the
help of this, both manager and leaders are able to monitored overall situation of firm and
then able to get desired outcomes. Moreover, it increases the overall performance of firm
and increase working level of employees.
Characteristics:
 Manager has trait to set several kind of objectives desired by firm to reach an
organization at highest level of marketplace.
 On the other hand, Leaders always developed objectives with the help of managers that
shows their coordination at workplace.
 Other trait of manager in Toyota is to communicate about several polices with the leaders
in order to manage firm’s work and reduce burden from their employees.
 While, leader’s trait shows both their influencing and communication power as they
develop policies in which employees works together (Eraki, 2015).
 Manager and leaders of Toyota Plc both have polite and great behaviour that influence
overall working employees in a positive manner. So in the other trait of manager develop
ideas for the betterment of future growth of business.
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 Along with leader characteristics mainly execute of so many polices that makes firm
different from others.
Role of leader
They are liable for creating vision and inspiring workforce through which employees can
carry out their responsibilities in an affirmative manner. This enables them to conduct their
operations as per desired standards and ensure that they deals with critical problems easily.
Role of manager
They provide training to their staff and make sure that work is allocated to them as per
their capabilities. It makes this easy for them to deliver their services easily and attain overall
organisational goal of Toyota.
Characteristics of leader
They are creativity through which they can bring innovation within services they delivers
and make sure that challenging works can be conducted in enhanced manner. They are
committed that enables them to give adequate instructions to workforce of Toyota.
Characteristics of manager
Time management is critical aspect that is ensured by them as if projects are not
completed on time then they will face high loss. Communication is essential which leads them to
interact and share details associated with the project and acknowledge the views of employees of
Toyota.
TASK 2
P2 Explanation of leader’s role and functions of managers
The roles of leaders and functions of managers always make firm work within the desired
results among the accomplishment of desired goals of firm. There are different types of
management along with several traits and leadership styles which is helpful for firm to run their
every function properly as well as entire functions of management. In regards with Toyota Plc,
they are facing few problems like high cost of the fuel; equipment and material are rapid or
increasing one daily basis due to competition and many more. In order to overcome these
assorted situation managers and leaders are needed to implements on few managerial functions
along with strategies so that they can deal with manufacturer cost and able to increase entire
sales and revenue of firm in a proper way. With the help of this they can easily meet entire needs
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and wants of customers on daily basis. Furthermore, they are able to bring some changes within
their production process and produce such kind of good will be like by the consumers
effectively. Therefore, it is essential for leaders to motivate their team members every time so
that they can work properly and achieve desired goals of firm. On the other side, manager of an
organization required to focus on overall managerial activities and their employees so that they
can develop most valuable things for their employees to do. Thus, it makes firm attractive and
productive at marketplace (Han and et. al., 2017). Thus, thinking innovative always bring
positive outcomes for firms and encourage every employee to achieve their task in a perfect
manner. Therefore, every firm should use operational management tool to achieve high desired
goals by business organization. There are few situations have been discussed in which managers
and leaders play their significant role, those are as follows:
Within the basis of contemporary theory management has been used within the Toyota
Plc, to deal with several stations o business so that they can achieve desired goals on time and
increase value for firms. Moreover, it helps firm to increase buying power of firm that increase
overall value for firm.
In regards with behavioural theory management of a firm able to use this that develops so
many policies and strategies for employees in order to get results in a desired manner. With the
help of using theory leaders are able to seek their working performance along with they can
easily communicate with them towards any kind of issue at workplace.
As per the above mentioned information this can be said that, function of a manager and
leader role plays crucial role at workplace that create positive working culture easily. In regards
with Toyota Plc, in order to overcome their issues they should use such kind of aspects for
business so that they can reach its desired goals on time. Thus, it increases the value for firm and
takes them at highest level of business.
For an example, if in case any kind of conflict occurs within the Toyota then leader will
be liable for listening to what exactly happened and try to solve that at their levels. But in case
the matter is serious then leader will inform to manager. They are liable for listening to all the
entities involved within the conflict so that view points of both can understood and formulate a
mutual decisions so that things can be sorted out between them.
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Other instance can be taken like for development of project a new technology is required.
Then, leader will formulate strategies so that it can be implemented in an appropriate manner.
Leader will also motivate employees of Toyota so that new technology can be executed
appropriately. Manager of firm will formulate procedures and will offer relevant technology by
which it can be utilised in a proper manner.
P3 Theories of leadership
Leadership define as the procedure of so many kind of leadership style which is used by
leader within the firm in order to motivate their employees at every level of business. In regards
with Toyota Plc, leader plays crucial role through determining overall activities of frim by using
such styles of leadership, those are as follow:
Contingency leadership: This type of leadership method mainly used by firm’s leader in
order to analyse their behaviour and characteristics of their team members. On the behalf of this
they can motivates their workers as much as needed in order to increase business decided goals
in a frequent way. Along with it makes employees qualitative for Toyota plc so that firm be able
to easily use their knowledge or sills any time in any emergency (Qu, Janssen,Shi, 2015).
System leadership: It is based on so many guidelines and geopolitical boundaries
imposed by an organization to their employees. With the assist of this management style best are
able to get so many innovative business ideas that helps to formulate such kind of policies that
influence and motivate employees in a high manner. In regards with Toyota Plc, leaders use this
style to motivate their team members in a perfect manner.
Strength: Using such kind of leadership style, leader can use different types of research
tools and techniques that develop better understanding between firm and employees.
Weakness: Sometimes it can be complicated and creates issue at every level of business
functions.
Situational leadership: According to this leadership style or theory, manager and leader
of an organization able to deal with any kind of business situation to get better outcomes. In
relation with Toyota Plc, both managers and leaders are needed to deal with every problem of
firm that helps them to increase working level of employees at workplace. Further it helps them
to create better communication tools in which all over employees can share their views and
achieve targeted goals on time.
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Strength: This model is very helpful for leader and managers of frim to get desired
outcomes without any issues. Along with it formulates positive working culture within the firm.
Weakness: Sometimes due to lack experience, knowledge and ideas workforce is not able
to understand entire concept of an organization.
TASK 3
P4 Explanation of approaches of operation management
Operation management defines as to the particular trade procedure used by firms in order to run
their business successfully. In regards with Marks and Spencer, there are so many key
approaches of OM in which director and leader the stage different functions, those are as
follows:
Six-sigma: It defines as the type of methodology which is used in firm that mainly
concentrates on efforts of team members within the accomplishment of entire task at
workplace. In regards with Toyota Plc, this aspect of OM used by both managers and leaders
so that they can easily focus on their employee’s task and their performance in order to
achieve objectives easily (Tian, Xiao, Wang and Ding, 2015).
Role played by Leader: Role of leader within this approach when they needs to execute
team work and put huge efforts of their employees to better success of firm.
Role played by Manager: As per this strategy manager of respective firm needed to develop
so many strategies in which they can apply six sigma principles to eliminate wastage and
improve production process.
Total quality management: It refers to the particular process of entire production of an
organization. Main centre of this approach is to regular improvement within the product’s
quality as well as services provided by firm through considering overall needs and wants of
consumers within Toyota Plc.
Role played by Leader: In this, leaders improve their employee’s working performance so
that they can work smoothly and attain under attack goals.
Role played by Manager: In this, manager needs to develop few theories so that they can
easily focuses on so many changes within the production process of Toyota.
Just in time approach: It is the process to order to material from suppliers only for one
time as firms are required within their production process. Thus, this approach maximise the
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overall efficiency and reduce waste from inventory within the firm. In regards with Toyota
Plc, they use this aspect to bring regular improvement so that they can make their production
process better within desired time (Satyaninggrat and Surendro, 2017,).
Role played by Leader: According to this, leaders needs to measure overall performance of
employees within the time gaps and keep track of inventory.
Role played by Manager: Manager generally directs the production and operational
department of firm and keep inventory in control that automatically improve entire
performance of production process in firm. .
P5 Explanation of importance of operation of management
It is one of the essential part or factor for every business that helps managers and leaders
to increase their business goals towards using some any theories and strategies within the time of
manufacturing of goods and services. Some of the essential aspects in regards with Toyota Plc
are mentioned below:
Distribution and controlling systems: This organizational function of OM makes
management effective so that they can utilisation of several resources in a efficient manner.
Thus, it is essential for Toyota Plc, they should use such kind of locations in which every people
can try them and able to purchase their goods easily. Thus, it helps them people to perform their
task effectively.
Transformation of materials into finish goods and services: According to this raw
material converted into finish goods that is possible for leaders and managers if they effectively
following OM tools. In relation with Toyota Plc, the manufacturing process of this organization
based on several techniques as they are dealing with automobile sector. With the help of this
essential aspect of Om frim is able to meets its desired goals on time.
Inventory and logistics management: As per this, operation management helps firm to
eliminate wastage and keep inventory safe. With the help of this managers and leaders can both
save their so much material from the focusing on industry desires. In regards with Toyota plc, it
helpful for them to concentrates on their inventories easily by which they can utilise best
resources and reach highest way of business. Thus, it increases the value for customers and
satisfies their needs and wants (Tristancho and Gutiérrez, 2012).
Capacity management: It is necessary for every business to develop best manufacturing
process within their system in order to produce ample number of goods and services together that
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satisfy needs and wants of employees. In regards with Toyota Plc, as they are dealing with
automobile sector that they should adopt more new things in order to increase their employee’s
performance to get targeted goals and objectives. Apart from this they can achieve targeted goals
on time and attract numerous customers.
Thus, using several important aspect of operation management always helps firm to
achieve goals timely along with it also encourage every people of industry to do work properly.
With the help of this they go through so many things that have direct impact on firm in a positive
manner. Therefore, every firm should use such kind of skills within their work that attract people
along with workforce of firm. In relation with Toyota Plc, these significance aspects have been
clearly used by manager and leader of an organization towards achievement of desired goals and
objectives.
TASK 4
P6 Factors impact on operation management
Business environment refers to the combination of so many internal and external forces.
Within the firm, it is essential for managers and leaders to focus on several internal and external
activities in order to make decision process better. These factors include employees, customers,
clients, technologies and so on (Jang, Kim Lee and Chung 2014). There are several factors that
have impact upon organizational activities of Toyota Plc, those are as follows:
Internal factors: These factors are considered as main factors of firm that influence
overall business and increase the chance of gain huge opportunities at marketplace. Some of the
internal factors are briefly mentioned below:
Owner: These are known as stakeholders as well that includes person, government’s
bodies, customers, clients and employees who always develop investment ways for firm so that
they can achieve their goals on time. In regards with Toyota Plc, manager of this industry needs
to develop few policies and strategies by taking help for their workers so that they can establish
their policies easily. Moreover, it influences decision making take by manager and leader
positively. Thus it creates profitable value for firm.
Human resource: it is most effective internal factor for every firm as it helps them to
recruit highly skilled and knowledgeable candidates for firm. It directly influences overall
operations of firm in regards with increasing profit and productivity. In context of Toyota Plc,
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managers are able to select those people who able to accomplish company’s goals and objectives
on time so that they can increase huge profit for firm. On the other side, within the dynamic
working culture managers of respective organization always carries different types of business
scenario that helps them to take proper decision towards recruiting people from better place.
Thus, manager of firm has responsibility to recruit effectively hire skilled people with technical
knowledge. This gives results in a better way and always make firm attractive within the
business environmental scenario.
External factors: These are those factors that come from the external side of an
organization. Along with such kind of factor not in control of firm that directly influence overall
functions and operations together with working condition of firm, that are:
Technological factor: Within the advancement of technology there are so many firms
that are dealing with different types of equipment’s in order to perform their task in a well
manner at marketplace. in regards with Toyota Plc, managers and leaders are able to develop so
many new techniques in order to attract large customer’s base at marketplace. With the help of
applying technological aspects within the automobile sector they can produce high qualitative
goods and services to their customers and able to achieve desired goals on time. Thus, it
influence positively of overall working performance of firm in a positive manner (Mahmud,
Zahedi and Mahmud, 2017). It is necessary for firm to ensure that they make use of latest
technologies through which employees can be provided with automation of tasks which will
enable them to carry out their operations in appropriate manner. But as it is evolving quickly it
becomes difficult to opt for specific technology.
Legal factor: Through determining the several factors of a business organization it is one
of the main essential factor in which industries are needed to follow several kind of legal laws
and legislations to achieve desired goals on time. With the help of several laws formed by
government bodies raise profit for firm and make them attractive. In regards with Toyota Plc,
this factor includes so many rules, laws, policies and guidelines imposed by the government.
Thus, manager able to follow each and every rules or polices within this factor to achieve
successful goals of business. In addition to this, as per the implementation of new rules they can
make better decision for entire firm towards running their business successfully. Along with it
helps firm to diversify their market in so many other places. So that it positively influence
decision making process taken by manager and leaders of firm. If Toyota will not abide to legal
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policies or regulations formulated by government then this will have negative impact on the firm.
Therefore, to avoid such situations it is important that they adhere to all of these. It will also lead
workforce of Toyota to have affirmative impact as they will be valued and their assets will be
protected.
CONCLUSION
From the above analysis it has been reviewed that, operation management is the best
tools used by so many firms in order to get desired results on time that further helps employees
to improve their working skills in a proper way. Along with leader and manager plays their
assorted roles and functions among motivates whole workforce of an organization in a perfect
way. All that kind of aspects helps employees to increase their confidence level towards work so
that they can achieve business organizational goals and objectives. Additionally, OM tools
include so many principles like lean, six-sigma, just in time and so on. Thus, firm can improve
their entire supply chain process and able to achieve those goals that increases overall profit and
productivity of an organization.
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