Management and Operation: Role of Leaders and Managers in Uber

This report critically analyzes the role and characteristics of leaders and managers in Uber, including their functions in different situations like new product launch and change management. It also explores the application of different leadership theories and the importance of operational management in achieving business objectives.

Management and operation

Introduction
Operation and management is the process that generally plans, supervises and control
manufacturing and production processes and service delivery. It is it is important within the
business organisation because it helps effectively manage supervise and control the goods and
services Including the people.
This report will cover case study of Uber technologies, it is an American multinational company
who offer food deliveries, vehicle for hire, package delivery, transportation etc.
This report will critically analyse and evaluate the different theories an application to deliver ship
and define the role and characteristics of leaders and manager. It will also examine the role and
function of the leaders and managers and different different situation like launching a new
product, change management etc. His report will also demonstrate application of system,
contingency and situational leadership theories and concepts.This report will also demonstrate
and understanding of operational management in contemporary business environment and role
that leaders and managers plan in decision-making. In the end of this report critically evaluate
the application of operations management and factors that impact on the wider business
environment
PART 1Management and leaders
Different roles and characteristics of leaders and manager
Role of leader
Motivate employees- One of the essential role of the leaders at the workplace of Uber is to
motivate employees and encourage them to give their best to achieve goal and objective.
give feedback- Leaders of the Uber company give continuous feedback for the employees that
helps to improve in the work of employees and they can improve their skill as well (Glende, E.
And et.al., 2018).
Create vision- Leaders are responsible to create a vision for the Uber company. it is an essential
part that provide a clear picture to the employees to understand that what they need to achieve an
leaders Lead them toward the success.
Role of manager
Manage workplace environment- Managers are responsible to Provide a proper guidance to the
employees and when is the workplace environment within Uber. When subordinates face any
kind of problem in their task then they take help of managers and overcome from the problems.
Control the risk- Managers of the Uber company is responsible to control the risk within the
workplace. they take decisions to overcome from the risk and help company to grow effectively.

Characteristics of leaders
Communication- Communication is the Core function of the leaders and key characteristics of
an effective leaders. It is necessary for the leaders of Uber to be skilled communicator so they
can provide a right information to the employees and help them to achieve their goals
Learning ability- Effective leaders always learn with their mistakes and always try to improve so
they can not repeat it again. it isn't core characteristics of the leaders and they never tired of
learning new things
Characteristics of managers
Experience- Managers have a good experience of businesses, that they gain from working under
the industry. It’s take time for the people to become a manager of the company.
Time management- Active managers always do their work on time and it is their core
characteristics that helped them to be effective manager.
Role and function of leaders and managers and different situational context
New product launch
Situations like new product launching for the Uber company both leaders and managers have to
work together and make strategies that can help to aware people about the companies new
product and services(Tikhonov, G. V., 2019). Leaders decide that how and where product will be
launched and on the other side managers I responsible to arrange all the facilities related to the
product launching. they decide the date and when you of launching the product for the Uber.
change management
change management has huge impact on the employees motivation and this kind of situation
leaders and managers play important role and function. During the change leaders role and
function is to Each and every stakeholder about the change and they should make them
understand that why this change is necessary and how it will provide competitive advantages
Uber. On the other side managers of the Uber are responsible too control and measure that things
are going well or not, If not then they have to make strategies to make everything proper.
Employee engagement
Leaders play important role in the development of engagement within the implies, To engage the
employees leaders always work in the groups where they lead the team. In a group people
interact with each other and communicate that helps too create a good relation between the team
members. on the other side managers Communicate with the employees and understand their
problems that helped them to create a good trust with the Employees.
Application of models and theories including situational, contingency and system leadership
Situational leadership
Leaders of the Uber company can apply a situational leadership style within the various situation
at their workplace (Prusek, S. And et.al., 2018). This leadership style is consist of various

leaderships and leaders apply on the basis of situation. It is necessary for the leaders of the
company to take knowledge andImprove their skills to use situational leadership style. the they
should have knowledge of all the other leaderships style to apply situational leadership
effectively.
Contingency
At the workplace of Uber, there are many factors that can affect the effectiveness of leaders. it
can include things like team size, scope of project an expected delivery date and their result.
different leaders, each with unique leadership style, will response to those variables in different
ways, the contingency theory says that no matter how successful leader is, there will be some
situation that could challenge them. Therefore, it is necessary for the leader must be willing to
knowledge the fact that their success depends particular on their circumstances in addition to
their personal skills.
System leadership
The system leadership style is consist of various skills and capabilities that an organisation or the
individual can use to catalyse call my support an enable the process of the system level change. it
can be combined with the collaborative leadership, coalition building and system inside to
mobility’s innovation an action across a large decentralised network.
Difference between the role and function of leaders and managers using the theories and
concepts
Those are two most important part of the organisation where they play various roles and
function. when it's come to leaders they are responsible to lead the team members effectively to
achieve companies goals and Objectives, including the functions like , inspiring others, Take part
in decision-making of the Uber, and motivate employees to achieve set goals (Ying, H. P.,
PhunChien, C. B. and Yee Van, F., 2020).
On the other side managers roll is 2 manage the activities of the employees and control them
effectively. similarly their function is to give a proper guidance and way of doing the work to
the employees so they can be successfully complete their work and help company to achieve
success in their business.
This strength and weakness of different approaches to situation within the work environment
Situations like conflict situation can affect the workplace environment of the Uber company,
Different approaches like situational leadership style can be helpful for the leaders to control
Conflicts within the workplace. it can also have some strength and weakness. strength of this
approaches that situational leaders can easily help company to overcome from the conflict
situation. on the other side negative our weakness of this approach is that it take time to learn all
the leadership within this approach.

Part 2 operations
Key approaches to operational management and role the leaders and managers play
The operational management series asset practises of the organisations that are used to increase
the efficiency in the production and it is concerned with the controlling they process of
production and business operation and most effective manner possible. there are some
approaches that can be used by Uber company to increase their productivity and efficiency
within the business.
Lean manufacturing
Lean manufacturing is one of the most effective method that can be used by Uber to increase the
productivity an improved their product quality. the lean manufacturing method helps to eliminate
the waste In the manufacturing system without sacrifice the product quality (Sumets, A., 2018).
The customers define what is the value in terms of what they would pay for the product and
services. It will help Uber company to improve their productivity and they will able to provide a
quality product to the customers an influence in there buying decisions. Role of leader and this
approach is 2 ensure that team members an employees are focusing toward the eliminating
waste or not and they also provide proper guidance. on the other side managers are responsible
too implement we lean manufacturing techniques effectively and they provide training as well.
Six Sigma
Six Sigma is another operational management approach that was developed in 19th century and
this methodology it’s useful to make the business process more effective and efficient for the
Uber. in addition establishing a culture dedicated to continuous process improvement, this
method provide a tools and Techniques that helps to reduce variance, also eliminate the defects
and help identify the root cause of errors, allowing the Uber to create a better product and
services for their customers and they are able to take competitive advantages within the market
where they are operating their business. Leaders role and this technique is 2 monitor the
employee's performance and lead them toward achieving the daily goals. Managers role is to
implement the six Sigma affectively and provide training to the employees.
Importance of operational management in achieving business objectives
The operational management of over company please very crucial role to provide competitive
advantages to their business(Breen, P.A., 2017). It helps too produce the professional managers
that are capable of achieving companies goals in a particular time.. In simple words operation
management can be considered as the heart of company as it control the whole operation within
the workplace of Uber and ensure the efficiency of operations. managers and leaders handle the
issues like operations, design, maintenance an improvement of the system used to produce
companies vital product and services. The operational management of the Uber company has a
clear and proper management responsibility like financing and marketing. and it is very essential
to manage the activities. with the help of operational management Uber company can able take a
proper use of their resources like human Labour and input are use as required. operational
management is run by managers and leaders and they help an organisation to achieve their main
goals of making profits and maximising their profitability within the business.Product manager

of the Uber Co include the wide range of activities starting from the point when the new product
an ideas are developed eventually to provide a proper and accurate customer support to those
who have buy the product and services from bigger company.
Factors within the business environment that has impact upon operational management and
decision-making.
There are some factors within the business environment that has huge impact on the operational
management of the over company. it is necessary for the leaders and manager to be aware of
those factors so they can create opportunity by reducing their negative impact.
Corporate social responsibility
It is necessary for the Uber company to understand there corporate social responsibility within
the business. They should give contribution toward the people who are not able to afford their
food or they are having a physical disability (Skrynkovskyy, R. And et.al., 2018). They are
having some responsibility toward the society and that can only be fulfilled by supporting the
needy people. Contribution toward the society can help company to create a good image within
the market where they are operating their business and they will able to get better support from
the society as well. It take time for the companies to create goodwill within the business but
corporate social responsibility can help them too make a goodwill In society.
Values
Value isn’t another most important factor that has huge impact on the companies business. it is
necessary for the over to create a good value of their product and services. It can only possible
if they provide a quality product in lower prices that can be affordable for the customers. it will
not effective product and service value but it will also affect the companies value in customers
mind.
Ethics
It is necessary for the Uber to understand their business ethics and they should always work
ethically. unethical behaviour from the business can affect on the motivation of the employees,
profitability and their growth as well. Leaders and managers of the Uber should always ensure
that their business practises are ethically performed and control buy them.
Culture
Culture is another most important factor that has huge impact on the companies profitability and
their strategies as well. Culture always influence within the business because workplace is
consist of various languages, people etc (Eckert, P., Koermeier, C. and Rechenberg, K., Siemens
AG, 2019). Diverse workplace can be a productive For Uber but it should be control and
managed by the leaders and manager effectively. on the other side it also affect on the
probability because what is operating their business on the international level where customers
have different value religion . and language

How leaders and managers can improve efficiency of operational management Committing
objectives
Leaders and managers have huge role to make the operations of the business more effective
because they are the superiors of the company and they are responsible to manage each and
every activity and make company perform well in their business. They ensure that employees are
giving their best within the task and managers help too control the situations like conflict and
sales declination. They make strategies according to the situation and help company to achieve
the objectives and make them successful.
Impact of various factors within the business environment and wide community
there are various factors within the business environment some of them are technology, culture
and some of these social issues (Corria, A.M. and et.al., International Business Machines Corp,
2017). It can have huge impact on the companies business so it is necessary for the leaders and
managers to be aware of those factors to take the competitive advantages and show their
presence as a growing brand. For example- Technology trends within the technology industry
can Be adopted by Uber company to take competitive advantages.
Conclusion
This report has been critically analysed and evaluated the different theories an application to
deliver ship and define the role and characteristics of leaders and manager. It also has been
examined the role and function of the leaders and managers and different different situation like
launching a new product, change management etc. This report has been demonstrated application
of system, contingency and situational leadership theories and concepts. This report also has
been demonstrated and understanding of operational management in contemporary business
environment and role that leaders and managers plan in decision-making. In the end of this report
has been criticallyevaluated the application of operations management and factors that impact on
the wider business environment

Reference
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Prusek, S. And et.al., 2018. Increasing productivity–a way to improve efficiency of operational
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Ying, H. P., PhunChien, C. B. and Yee Van, F., 2020. Operational Management Implemented in
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Sumets, A., 2018. Key aspects of the modern paradigm of operational management. Agricultural
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Breen, P.A., 2017. Operational management procedures for New Zealand rock lobster stocks
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