Management and Operations: Approaches and Roles in Ocado

Management and Operations
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Table of Contents
INTRODUCTION...........................................................................................................................2
SECTION 1......................................................................................................................................2
Overview of Ocado and its management structure.................................................................2
Definition of a leader and a manager and differences in roles of leader and functions of
manager..................................................................................................................................4
Range of models and theories of approach in leadership and their strengths & weaknesses.6
Critical evaluation in regard to different contemporary concepts on leadership and
management............................................................................................................................7
SECTION 2......................................................................................................................................8
Explaining the Key Approaches to Operations Management Within Ocado and the Major
Roles that Managers and Leaders Within the Organisation Play...........................................8
Evaluating the Value and Importance of Operations Management in Ocado Achieving its
Organisational Business Objectives and Goals....................................................................10
Analysing the Factors Present Within the Business Environment of Ocado That can Have an
Impact upon the Operations Management and Decision Making operations of Leaders and
Managers..............................................................................................................................12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15
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INTRODUCTION
Management and operations are two different parts of a company that help to enhance
performance and productivity level of business in effective manner. Management play vital role
in organizations by setting tactics for firms and coordinating attempts of their workers in order to
accomplish their set objectives. With the help of their functions such as planning, organizing and
monitoring firm operation, management balance revenues. Operations mean decision and action
made by authority and all stakeholders of a venture that affect distribution, management,
production etc.
The current assignment will be based on Ocado, which falls under list of small
supermarkets in supermarket retail industry. This study will define introduction in context of
chosen company and their management structure. It will explain differences between leader roles
and manager functions with references to varied situations. Furthermore, this report will describe
different models and theories of approach in leadership, contemporary theories on leadership &
management and will also justify key operation functions of Ocado. This assignment will explain
manager and leader role through varied approaches and assess external & internal elements
within business environment that affect decision making for leaders/ manager. Moreover, this
study will evaluate operational efficiencies that successfully met objectives of company and
operations management theory, approaches and components that affect on wider business
environment.
SECTION 1
Overview of Ocado and its management structure
Ocado is one of the smallest British grocery store in United Kingdom, they sells groceries
to buyers who seek to purchase quality products or services (Tench and Topić, 2017). They
provide range of quality products to many people according to their taste and preferences.
Organization works accordant to their clear vision and mission statement. Vision of firm is to
provide better quality services or goods to target market. The mission of this small company is to
spread happiness through their satisfying employment strategies among people. Ocado share
accountabilities ownership and rewards in term of power, knowledge and profit. They cater mils,
dairy products, Cheese, Bacon, Sausages, healthy food items and other things to people without
making any compromise in context of quality and quantity. Along with these goods, organization
also caters Aubergine pate, Pecan Butterscotch yum yams and Frozen risotto to target market.
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The management structure of organization displays their main executives, who are
accountable for managing and increasing operations efficiency of Ocado.
Figure 1Management Structure of Ocado
(Source: Ocado Corporate structure, 2020)
Organization follows flat management structure, which makes things easy for
management to handle. There are different kinds of management structures accessible in the
world of business and used by many organizations either small or large to operate their functions
and manage operations in effective manner. In context of Ocado, they follow flat one because it
is quite beneficial for them in term of managing day to day operations easily and suitable
according to number of workers. But it can be said that this structure will lead to lot of wated
time and lack of work life balance.
Definition of a leader and a manager and differences in roles of leader and functions of manager
A leader is a person who encourages and inspired workers of companies to move on
correct path (Coleman, 2018). He or she motivates each applicant in order to enhance
productivity and performance of staff even better. By using their leadership skills, leader work
effectively at workplace and play vital role in term of building good relationship between
employees and high authority.
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