Roles of Manager and Leader in Management and Operations

Management
And
Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1. Introduction of chose organisation structure......................................................................1
2. Roles of manager and leader and differences.....................................................................1
3. Different roles of leadership and management as per the situation....................................4
4. Strength and weakness of different approaches.................................................................4
5. Impact on the organisation and recommendations for future improvements.....................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Management and Operation both are essential for any organisation to execute different
business activities. The management of the organisation is linked with the proper plans,
coordinating, organising and controlling the several activity (Campbell, 2017). To conduct
several operations require to become part of various task in continuous procedure. Thus, the
term of management and operation is important to arranging the activities of business through
internal procedure,, application and infrastructure within business. The report based on the south
bank, UK which is situated on River Thames. This report define different roles of leader and
manager and how to tackle different situation with the help of theories and concepts.
TASK 1
1. Introduction of chose organisation structure
South bank Centre is the largest arts centre of UK and consist of UK's top five visitor
attractions. It was situated about 17 acres site which is midst of the London's most vibrant
cultural quarter on the south bank of the Thames. The company is consisting three main
performance venue with the help of Hayward gallery. There are coming several visitors for see
arts and over two thousand paid performance of music, dance and literature on the stage every
year. It was opened in 1 may 1951 about 68 years ago.
2. Roles of manager and leader and differences
Leader: A leader is a person who is leading a group of people and influence to
individuals by their reviews. They are setting clear vision and mission according to that direct
them. The leader of South bank motivate to people regarding to work to achieve business goals
with full efforts (Imanudin, Armanto and Susanto, 2019).
Role of leader Problem solving: The leader is taking responsibility of a team and focus on every
member performance. If they are facing any problem during their tasks the leaders role is
to solve it in time and effectively. The leader of South Bank engage with employees and
ask for a problem to improve their performances and also, to provide them job
satisfaction and motivate personnels.
1

 Motivator: A leader have responsibility to aware for employees and time to time motivate
them regarding their performance. If they feel low so provide reward and conduct
activities that encourage them to work with their full potential. As a result they gain
South Bank's aims and objectives in an appropriate manner and in prescribed duration. Team Spirit: It is important role of a team leader to motivate every worker to work in a
team. It supports to enhance and develop the team spirit in between employees and makes
them understand need and importance of working in a team (Viveros Gunckel and et.al,
2016).
 Communication: A leader provides a platform for employees and management where
they communicate about south bank's goals and objectives. The leader provide all
appropriate information to management in relation with staff member problems and
issues. Through effective communication an organisation effectively set clear aims and
objectives.
Characteristics of leadership
 Effective decision making skill supports to leader of south bank to take right decision in
complex situation and effect on the business entity.
 A leader also evaluate different situation of an organisation and sort out disputes that
origin in the business.
Manager:
A manager of a company is related with the individual who take responsibility to manage
all the business operations and activities. To achieve goals and objectives of company follow
proper plans and according to that follow the procedure to achieve business objectives. Thus, the
manager of South Bank apply plan successfully to meet with the higher level of growth and
success.
Role of manager
Fingurehead: A manager is head of the different functional activities and welcome to all
staff members who are working under the manager of South bank.
Leader: A manager also play role of leader because many time require to influence all
the staff members in regard of new concept and ideas that apply by the manager in the South
bank.
2