Management and Operations in Marks and Spencer

MANAGEMENT AND OPERATIONS

Contents
INTRODUCTION............................................................................................................................. 2
OVERVIEW OF THE ORGANIZATION...........................................................................................3
TASK 1............................................................................................................................................ 4
LO1.................................................................................................................................................4
P1 DEFINE AND COMPARE THE DIFFERENT ROLES AND CHARACTERISTICS OF A LEADER AND A
MANAGER WITH SPECIAL REFERENCE TO M&S.........................................................................4
TASK 2............................................................................................................................................ 6
LO2.................................................................................................................................................6
P2 USING EXAMPLES OF MARKS AND SPENCER EXAMINE EXAMPLES OF HOW THE ROLE OF A
LEADER AND THE FUNCTION OF A MANAGER APPLY IN DIFFERENT SITUATIONAL CONTEXTS. 6
P3 USING EXAMPLES MARKS AND SPENCER APPLY DIFFERENT THEORIES AND MODELS OF
APPROACH, INCLUDING SITUATIONAL LEADERSHIP, SYSTEMS LEADERSHIP, AND
CONTINGENCY........................................................................................................................... 8
TASK 3.......................................................................................................................................... 11
LO3............................................................................................................................................... 11
P4 USING EXAMPLES FROM YOUR CHOSEN ORGANIZATION, EXPLAIN THE KEY APPROACHES
TO OPERATIONS MANAGEMENT AND THE ROLE THAT LEADERS AND MANAGERS PLAY........11
P5 USING EXAMPLES FROM YOUR CHOSEN ORGANIZATION, EXPLAIN THE IMPORTANCE AND
VALUES OF OPERATION MANAGEMENT IN ACHIEVING BUSINESS ACTIVITIES........................13
LO4............................................................................................................................................... 15
P6 USING EXAMPLES FROM YOUR CHOSEN ORGANIZATION ASSESS THE FACTORS THAT
IMPACTS OPERATIONAL MANAGEMENT AND DECISION MAKING BY THE MANAGERS AND
LEADERS................................................................................................................................... 15
CONCLUSION............................................................................................................................... 17
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REFERENCES.................................................................................................................................18
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INTRODUCTION
There are a wide number of organizations present in the international market, which serves its
customers with a variety of products and services. All of these organizations run its businesses
by developing different strategies and plans, and the management committee and leaders of
the companies plays a vital role to bring those plans and strategies into action successfully. The
following report discusses about the different aspects and factors that are directly or indirectly
related to the roles and responsibilities of leaders and managers within an organization. In
order to achieve all the aims and objectives of the company as well as to enhance the
productivity of the business, the management committee along with the organization’s board
of directors develops an assortment of diverse policies (Heizer, et al. 2016). These policies,
supported by the various different theories and concepts are also effectively portrayed in the
subsequent assignment.
There are several theories and concepts proposed by the different researchers regarding the
management of human resources as well as the operations of the workplace. This report is
based on the UK based organization, i.e. “M&S”, which is a retail company of the United
Kingdom. This subsequent report also presents the concepts that depict the different types of
management and leadership styles for the management and operations within the chosen
organization.
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OVERVIEW OF THE ORGANIZATION
M&S (Marks and Spencer) is a multinational retailer company that operates in various different
nations of the world. The organization was found in the year 1884, and since then it has
experienced a lot of changes within its operations and performances. The headquarters of M&S
is situated in London, UK. There are approximately around 1000 stores in the UK and around
460 stores at the international locations. Out of those 1000 stores across the United Kingdom,
approximately around 620 stores sells only food items, whereas the rest of the stores sells a
wide variety of different home products, clothes, luxury food products, etc. to the
organization’s targeted segments of market (Wilson, 2016).
M&S was the first retail organization in the UK to earn a pre-tax profit of more than £1 billion.
The revenues generation of the company kept on changing every year since the year of its
establishment. The revenue generated by the company in the financial year 2016-17 was
approximately around £11000 million. There are around 85000 employees working for the M&S
at various different outlets of the organization in all across the globe.
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TASK 1
LO1
P1 DEFINE AND COMPARE THE DIFFERENT ROLES AND CHARACTERISTICS OF
A LEADER AND A MANAGER WITH SPECIAL REFERENCE TO M&S
Managers and leaders of an organization like M&S plays a vital role for the success of
company’s business in the local as well as in the international market. Both of these terms are
defined as follows;
MANAGERS
The persons in a company who manage and design the operations of the organization as per
the developed aims and objectives of the business are knows as managers. There are different
departments present within an organization, and every department consists of managers for
managing the operations of that department. It is the key responsibilities of company’s
managers to develop plans as well as implement them effectively for the organization’s success
in the market. The organizational structure of M&S is designed in such a way that the managers
of different departments of the company are situated at different levels (Roche, et al. 2014).
LEADERS
The persons in an organization who ensures that the assigned tasks to the human resources of
the company get successfully accomplished on the desired deadlines are known as leaders.
There are various different types of leaders, and these types depend on the actions that are
taken by the leaders with respect to any particular situation within the workplace. It is the key
responsibilities of leaders at M&S to identify the potential skills within the team members and
then to make them work according to best of their skills and knowledge. The leaders of the
organization are also held with the responsibilities of motivating the employees.
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