Operations Management : M&S
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Added on 2020-10-22
Operations Management : M&S
Added on 2020-10-22
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MANAGEMENT ANDOPERATIONS1
Table of ContentsINTRODUCTION...........................................................................................................................4TASK 1............................................................................................................................................41. Give an introduction of M&S along with management structure.....................................42.Define manager and leader and compare their roles and characteristics with specialreference to M&S...................................................................................................................5Managers................................................................................................................................53.Analyse difference of managerial functions and leadership roles by effectively applyingmanagement theories and concept..........................................................................................64. Show examples of different situations in your organisation and examine how roles ofleader and functions of a manager apply in those situation....................................................65.Apply different management and leadership theories to support growth and sustainableperformance. Include situational leadership, system leadership and contingency leadershiptheories...................................................................................................................................76.Assess strength and weaknesses of different theories and approaches mentioned above.Critical analysis and evaluation of these theories would upgrade quality of work..............87.Conclude on how managers and leaders make impact on company and makerecommendations for future improvement.............................................................................8TASK 2............................................................................................................................................91.Introduce operation management of M&S and explain key approaches adopted by it.......92.Identify roles and responsibilities of managers and leaders in successful management ofoperations of M&S.................................................................................................................93.Explain importance and values of key approaches to operation management in achievingorganisational objectives......................................................................................................104.Evaluate how managers and leaders could be effective in improving operational efficienciesto successfully meet business objectives..............................................................................115.Assess impact of external business environment factors on operational managementdecisions by leaders and managers. Analyse how these factors affect business environmentand wider community...........................................................................................................116.Include critical evaluation of application of operations management to manage factors thatimpact on wider business environment...............................................................................122
INTRODUCTIONManagement and operation plays a very important role in an organisation. It is basicallyresponsible for planning, organising and supervising process of production, manufacturing, andother similar duties. This report will help in having a better understanding about roles of a leaderand functions of manager of Marks and Spencer (M&S). It is a multi national British retailcompany. The respective organisation is conducting its operations worldwide. Marks andSpencer deals in variety of product lines such as apparel, home décor and luxury food products.Along with this, this assignment will also study about different types of roles that are applied ondifferent situation that arises in respective organisation (Roover, 2017). Also, different types oftheories and models of approach will also be discussed. There are various elements in businessenvironment which influence operation management and decision making of leader andmanagers of M&S which will further be discussed in report.TASK 11. Give an introduction of M&S along with management structure.Marks and Spencer is a multinational retail organisation which was founded by MichealMarks and Thomas Spencer in 1884. respective organisation is specialised in selling clothing,home product and luxurious food products. respective company is providing its services allacross world. headquarters of respective organisation is London, UK. Marks and Spencer has ahuge number of employees i.e 84,939 which reflect its impact of economy of respectivecompany (M&S TODAY, 2018). Along with this, Marks and Spencer has a total number ofapprox. 979 outlets all across UK out of which 615 stores are only dealing in selling foodproducts to customers.Marks and Spencer follows a flat management structure. This means thatorganisation has a limited levels of management between level of administrative and front lineemployee. Hence, such structure is beneficial for respective organisation as it helps employeesby encouraging them in decision making process. Also, because of less complexity betweenupper management and base line employees of Marks and Spencer, company is able to achieveeffective communication and solutions to problems. CEO of respective organisation is SteveRowe and Chairperson of Marks and Spencer is Archie Norman.4
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